Great sales experience with Alex and his manager Mark, once finance got involved the deal went south. Lack of follow up, do not meet their commitment and do not explain all of the steps to make a successful purchase. Once I said no to add-ons they had no interest in finalizing my deal quickly. It has been 20 days since I said go, 14 days since I met with a notary and provided a check. Have the car, but cannot register it since I do not have the sales contract or title in hand. Purchase locally or take delivery in person so you do not go through the heartache.

Purchased a vehicle online from Alex, he and his manager Mark did everything they could to make my deal happen. Once I made the commitment to purchase the experience has been bad at best. Finance took 3 days to contact me to finish the deal after I reached out multiple times. They were only interested in selling add-ons, which I did not want. I have received the vehicle but still no contract or title to allow me to register. It is now 19 days since I gave the go-ahead and 14 days since they received my check. Some how it was my responsibility to prove that the check cleared the bank. Now I am waiting for overnight delivery of more paperwork, after meeting with a notary 14 days ago. There has not been a person that can explain the process and detail the steps that are needed to finalize this nearly month long process. Bottom line do not purchase a vehicle here unless you are picking it up in person!!

Terrible service.Yesterday 05/21 I like one car in audi dealer.I want to buy,but need to finance.I am a first time bayer in usa.I talked with the dealer and I said to run my score in american first union.He said me ok.After that he run my score 3 time for difference bank but not for american union.Today he does not answer yet and dont give me call.My score get down 15 point and stay 2 years in my record.Terrible dealer!!!! I dont want to go back in audi dealer ,NEVER AGAIN!!!

They always do an amazing job in emergency situations. I got a flat on a crazy busy Friday morning so they gave me a loaner vehicle and I picked up my car the next day.

tremendously friendly, knowledgeable, and attentive. I would recommend (and already have). I will make one suggestion. You know that the garage door opener system that is in the car has issues connecting with older openers. You need to figure out a way to help the consumer fix that, even if you need to send a technician to the home in Las Vegas. We still havent' figured it out and believe me we have tried. Takes away from the buying experience. I hope you appreciate the comments.

I can't say that it was a pleasure overall. The staff is unreliable, deceiving and not forward. they lack of business and sales knowledge and do not help with you or work with you. It was an entire waste of time.

Becareful and do your research before taking your car to get serviced here. I would recommend Audi Henderson over this location.

Beware of the sales repS.Susan the fat white cow will talk to you all nice to try to get you into a new vechicle. But once you make the purchase and start having problems with your new vehicle she will completely ignore you. She doesn’t care about customer service since she made her commission already. Will NEVER purchase another vehicle from here. And as for you SUSAN you fat b@tch go 🖕🏽 Yourself!!! Went to talk to the general manager (Darin Hegney)about this issue today 4/14/18. I got the same answer again that they were going to “fix” the sunroof for the 5th time.is there anything else that can be done because obviously you can’t fix it. I expected a better quality car for the price that I’m paying not only that I expected better customer service. I really regret getting an Audi here! My wife would rather drive her 2006 BMW X3 than this $70,000 2017 Audi Q7 because the BMW is more reliable!!! I bought a brand new 2017 Audi Q7 from Susan 8months ago. Since I had the vehicle I’ve had to take it to the dealership 4 times already because the Sunroof would stop working. They keep telling me they fixed it but everytime when I’m on the road and my kids are in the backseat the sunroof stops working while open (while driving to Cali and it’s raining). This is getting really annoying especially when your dropping $70k on a new vehicle. For that price I expect a car with a working sunroof. I keep taking it in and you guyz tell me the same that it’s fixed. I have videos recorded showing it’s not working. This is making me not want to own an Audi!

Absolutely horrible customer service if you ever sell your car! I sold my car a month ago and currently am STILL trying to start the process to get my refund for my warranty! I call and call and call and can NEVER get a hold of the finance manager. Called for a week and the last day I called 3 times in one day because I NEVER received a call back! It's ridiculous and so sad because when I was an Audi driver service was great, but sell your car and you can forget about them treating you well! When finally getting in touch with the finance manager he tells me I need to go down there to sign paper work, I make time in my VERY busy schedule as a full time worker, mother of a baby, and part time student to go down there to sign paper work. When I got down there I didn't even sign anything because he told me he needed paperwork which he didn't bother to tell me over the phone! Tells me this is something I can email to him! WHY MAKE ME DRIVE DOWN THERE THEN! Three days later I email him the information he requested and I still have yet to hear anything or get a response with the documents that I need to sign! BEYOND LIVID!

This my first experience with buying Audi Vehicle ever. I went to number of dealership and test drove vehicles. What stood out at Audi Las Vegas, West Sahara, was the Service! It was very easy to talk to them, no pressure, just to the point conversations and very honest staff. If they do not know something about product or feature or service they admit it and do there best to find out and help you. Buying process was simple and hassle free. And as for car, we just love it.

Kristopher Cottner is a very professional customer service he very friendly and very knowledgeable offering details of Audi Q3

After arriving for appointment I was informed that the needed part was not available. A wast of time.

I recently purchased a 2018 Audi Q5. I worked with Tom Chiron for the past 11 months. He was patient, knowledgeable, accessible and continually kept in contact until we found my ideal car and my current lease was set to expire. I appreciate all of the assistance he has provided me even after we signed the paperwork. He has helped with all of the technology and constantly answers my questions within a few minutes. Working with the finance department was one of the smoothest transactions I have had buying a car. I filled out the online application and when I purchased my car, I just had to sign paperwork. What a great buying experience.

The Service Consultant, Kathryn Yust did an excellent job helping me.

I purchased a new Audi A6 3.0 Tdi Quattro in 2014 from Auto Nation Las Vegas Audi and have enjoyed it immensely. The last group of cars to be settled in the VW Diesel Gate covered my vehicle. This was completed with one minor hiccup that required my car to stay overnight. I was loaned a 2018 A4 to use while the recall was completed. My service advisor kept me up to date and the car seems to be working fine. In addition, I would like to say that the three annual maintenance visits I have had, all went smoothly and required no follow-up.

So this will be the second review I have done on the service I have received at this shop oddly enough Michael was much better then the last individual helpful caring and willing to listen . unfourtently the results where the same incomplet work and no help . I brought my q7 in feb 2017 at that time the radio had issues staying on and the Apple , XM radio connect was not operating properly the service team at Audi failed to look at it properly resulting in the car not being fixed at that time 13 months later the same issues arise and now the repair cost is let’s just say not in my favor .. I’m greatful to micheal for all he did and tried to do but the company has now failed me twice .. I m highly doubt I’ll return Although micheal makes me wont to re-consider I can’t bear the idea .

I just bought my new A3! The process was the best I’ve ever experienced. And I’ve made plenty of purchases before. No hard sales pitches and such wonderful folks who helped me. Travis was my salesman and he stuck by me until I could pick out my car. Can’t believe I’m an Audi A3 Premium owner!!

Carl was excellent taking car of all my cars needs

Nice clean place with helpful sales staff. The cars are in two different locations which makes it slightly inconvenient to see what they have in inventory.

Baught a car there, the best care, and free wash as well...had Audi cars for years, the top !

Amazing dealership, but I bought an Audi there and it lasted just over two months before motor blowing. I paid just under 20k and the repair is 13k and it went over warranty by 219 miles. General manager basically told me sometimes cars can break down at any miles and there's nothing he can do. I will buy another Audi, but not from here.

There are very disrespectful

Took my Q-3 in few day's ago and as always there service were wonderful. Always feel welcome and never have to ask for anything. They take care everything. I love My Audi! I love Audi Las Vega Thank you all for good job.

Audi is great! They are always so helpful and take great care of their customers.

The purchase of our vehicle was enjoyable until the hard sale from the finance person lasted about an hour. Trying to get us to up sale into extended warranty, prepaid maintenance, etc. That is what I will remember from this purchase and it left a bad taste in my mouth. He was all smiles and friendly when we started, sharing personel stories with us. By the time we turned down his hard sale for the 5th or 6th time, he became a different person. Very cold, standoffish and rather rude. This ruined what had been an otherwise enjoyable purchase experience.

The dealership had the car ready in advance as requested. The customer service representative was top notch. After committing to purchasing, the process took nearly three hours, which was much longer than expected. The manager in the office was not nearly as prepared nor efficient as the salesperson. Overall it was a decent experience as far as car buying goes.

good service i do recommend people to audi dealership they offer best service and fast...thank u

Thank you Richard Travis and Marvin for a great experience and your time

Audi Auto Nation is simply the best. This is my 3rd Audi from this dealership and I will keep returning, From sales to service they are incredible.

Service Dept doesn’t answer the phone are not very friendly in my opinion

I bought an Audi S4 two weeks ago. I drove the car back to Jackson Wyoming and felt so comfortable in my heated seat that it didn't feel like I had been in the car 10 hours that day. Also, I drove on a lot of twisty turns that day and the car handled the roads very smoothly. The customer service was awesome. Travis and Jamie were very helpful with all the details of the car and paperwork. I am very happy with my purchase.

I made an appointment for the airbag recall. Took the car to the dealership at the appointed time. The sea;ership gave me a ride home. I was called about 4 hours later and told the car was finished. The shuttle picked me up. The car was ready, washed and I was completely satisfied. Very courteous personnel. Love my Audi A5 coupe. Horace Noble

We bought 2 vehicles the same day once the paperwork was done and we left it was like we didn't exist. Had a sound under the hood I brought the car in their ""technicians"" said it was from when they cleaned the motor they assured me. Everything was fine .. took the car to a different place.. it needed motor mounts replaced .. the timing was offf.. and both batteries were. Basically dead .. there was another interior problem they fixed and didn't do a good job whatsoever I had to get it replaced again and had to argue with them because they didn't want to cover it . Mind you at the time I had the car a week or 2 an out around 200-250 miles on it .. it's impossible to do that damage in that time and miles so yea I won't b going there anymore an do not recommend anyone else going there .. and they won't give me a loaner so I have to call off work now to .... thank you Audi of Las Vegas. Made my day wonderful...

Great services, very knowledgeable sales persons, easy buying process.

I took my Audi in on Friday, Jan 12, 2018 due to the airbag recall. I left it there virtually the entire day. When I came back to pick it up that evening, I drove off the lot and noticed the "airbag" light was on which it was NEVER on before. I drove it for about one mile thinking it would eventually shut off. It didn't. I pulled over and called Eric who was my service rep and he told me it appears as though the mechanic forgot to reset the scan codes. He asked if I could bring it back on Monday, which was Dr. King's Holiday. I agreed but told them I needed to be compensated in some way for their screw-up. I went back on Monday, Jan 15th and they corrected the matter and filled my gas tank up. Unfortunately, it was already half filled when I took it back. Not a good experience overall!

Extremely thoughtful and kind. Not pushy at all. By far one of the best experiences I have ever had buying a car.

Very disappointed in this experience. I took my car in around 9am to determine the reason for diminishing oil levels. My service tech advised they would have to do diagnostic tests, which would take some time, advising that it may be around 3pm before any results. I was offered a shuttle home and did not hear any feedback by 3pm. As a goodwill gesture, I waited until around 5pm (still no feedback) before I called to check on the status. I was advised that there was still nothing conclusive and asked if I would be willing/able to leave my car overnight so that the technicians could resume the next morning. Though this car was my only means of transportation, I agreed to keep it there overnight hoping that I would hear something the next morning. While the tech did advise that it most likely wouldn't be until noon before they would contact me, I again waited an extra couple of hours before I called (still not one call initiated from the service tech to advise me of the status of the diagnostic tests). At this point I demanded that the car be readied to be picked up and requested a shuttle to return me to the service center. The only positive was that a 2nd service tech (one whom I had dealt with on a previous visit) understood my frustration and lack of service that she waived any labor fees for which I had no results. I would have at the least expected a call to updated me on the status of the diagnostic tests, even if the results were difficult to determine. I had my car at the facility for over 30 hours with no communication, which I find unacceptable.

My 2018 Audi had a horrible smell and you guys couldn't find out why?

Walk in & no one says hello, so walk out because no one in sales even cares that you just walked in. Go to Henderson Audi instead because they care.

Has got to be the WORST service department I have ever worked with. Irresponsible, inefficient and ineffective. They care none. If their sales team had the same work ethos, no one would buy an Audi. Although I like the car and had a good experience purchasing, I totally regret buying it because working with the service department is abysmal. They can never duplicate a problem. They never have convenient appointments. The "service advisors" you have to speak to know NOTHING about cars and quite possibly are some of the least intelligent, slowest and in accommodating folks who hold jobs in the valley. Best of luck if you are dumb like me and bought into the sales experience thinking you'd have a long term good relationship w this dealership. Oh, and Audi's Bluetooth fails frequently. My sales guy, after the fact, tells me that they get a lot of complaints and Audi is aware. There are no fixes.

They are liars, They sold me a car that needed repair service in two parts and they told me 15 days after I bought it, now I have to pay for, bullshit... Son unos mentirosos que me vendieron un auto que necesitaba reparaciones en dos lugares y me lo dijeron 15 días después de haberlo comprado, ahora tengo que pagar por eso, un lugar así es pura mierda...

3rd time buying an Audi from this dealership. They go above and beyond. Never disappointed. And I am a tough customer when it comes to my car.

After doing a lot of research and test driving the SQ5, GLC 43, and RX 350 F-Sport, I made the decision to purchase the SQ5. By far the nicest interior of all three and the smoothest engine. I worked with Marvin and Marc, at Audit of Las Vegas, for the purchase of my new 2018 SQ5. Marvin and Marc were excellent to work with and made the vehicle-buying experience as easy as possible. Thank you for helping me get into my new SQ5.

Great experience, I flew in from California to buy a new 2018 Audi and drove it home the same day. They picked up from the Airport, even sweetened the deal once I got there (something I was not expecting given I had a one way plane ticket) and took plenty of time with me to make sure I understood all the options on the car. Low stress, low pressure deal. Would do it again!

The sales person was very accommodating I was very happy with my service I have no further comment

Made a call at 7:30 am, appointment for 8:45. Had my car back by noon. Fast courteous service. No pressure conversations with the sales staff during our wait. Learned a few more things about more expensive Audi models I wish to own one day.

The car we purchased was in excellent condition & was ready for pick up. Tom our sales rep was ok. Not great & not terrible. He was not detail oriented & forgot a few details & we had to keep reminding him of a few things.

Vanessa was an amazing sales person. Great service. Would for sure come back to this dealer ship.

Only small glitch was a couple of curb rubs on the right side wheels and they immediately took car to wheel man and they were buffed out to the point you cannot tell they were ever there. Bought the car over the phone after seeing car posted on their website and had several conversations with various people at the dealership. When I arrived at the dealership, 400 miles from my residence, the car was exactly as described and as represented. Very nice sales and service facility and everyone was very courteous and businesslike. Would buy another car there in a heartbeat!

I buy a new car every four years. I always bring my cars to whatever dealership I buy from for my maintenance. This service department and especially my service consultant, Erik Honn, are the best I've had in 45 years of buying cars. I get honest advice on what needs to be done and the work is always spot on. I plan to buy again this winter and plan to buy again at Audi Las Vegas because of the excellent service I receive.

We had a great experience buying a car from Venessa.

Good service dept. Sales not so much. Never seen a finance dept that didn't know how to deal with a business account lol

The Audibteam was exceptional - knowledgeable, personable, and professional. The car was in superb condition!

The team members at Audi were very knowledgeable and helpful throughout the process of buying a car. When I was struggling to find a fit with one of the models, the Audi representative identified the features that were most important to me and recommended another model that turned out to be the right fit. Also the team has been very patient explaining the technology and functionality of the vehicle. I feel confidant and very happy with my purchase.

The sales TEAM were A+. The process was quicker than usual, 4hrs total. Coffee/Tea bar was excellent. Thanx Audi Las Vegas

they made it easy to find the car i wanted, even though it had to come from another dealer from another state

I recently purchased my 2017 Audi A3 from the Audi dealership on Sahara and I had a wonderful experience from start to finish! Paul Wilkins was the salesman who worked with me and he was great! I was a little nervous going in there as I had been driving my old car for 14 years and hadn't gone through the car buying process in SOO long, but I never at any point felt pressured to make a decision. Paul was very patient with me and really took the time to explain things to me and let me test drive a couple times before I made up my mind. Now that I've been driving my Audi for a couple weeks I can honestly say, I LOVE IT!! Thank you Paul! And a big thank you to Richard Duclos as well for working with me on the financing and getting me a great rate! You guys are the best! :)

Best car buying experience I have ever experienced. Staff is very knowledgeable and professional.

I was treated like royalty at Audi Las Vegas. Everyone was kind in the Service Department and I was given a courtesy call with an estimated time of when my vehicle would be ready, and it actually ended up being finished earlier. My vehicle was washed and just as beautiful as the day I picked it up!

Had a pleasant experience at Audi. Carl was very helpful and I got the service I needed for my A4. They provided transportation to my place, as I had to wait a while for my car to be serviced. There were a few little inconveniences like me not being told my car was actually ready (A little concern on if things got done or not) and not being told transportation was available sooner. All I had to do was ask and follow up and they made sure I was taken care of immediately after that.

I had a great customer service rep who took great care in helping me. What I didn't like is that as I was driving off the lot, my check engine light was on. It was on just after my car turned 35,000 miles. When I called for the checkup, I asked three different people if the check engine light was on because of the 35,000 check. NO ONE could answer my question, nor did they get back to me. As I was saying, I turned my car around and brought it back to the dealership where the mechanic found some air temperature qage needed to be replaced. This was noticed during the inspection, but nothing was done because I didn't mention the check engine light when I dropped off the car. I DID mention it when I called and made the appointment. I don't understand why it wasn't fixed or at least brought to my attention when it was noticed. I spent extra time waiting to have the new part installed. I was told that this could not be fixed during the inspection because I didn't mention the check engine light when I dropped off the car. Really?? Aren't you supposed to check everything and make sure my car is in great running order? You need to change your policy. I don't buy Jeeps anymore because of the bad service I received at the local dealership. Please don't make me stop buying Audi's. I love my car, but service is most important to me - as is my time.

Was concerned because Henderson Audi broke a piece on the inside of my A5 and left the inside of my car dirty when they did tint. Thought I would try these guys instead. The dealership is okay. Carl in service seemed nice but wasn't concerned about my crappy experience in Henderson.

Fast and easy, every one was nice ,my sales agent was Travis he was really helpful ,I told him what I need it and he found the car for me

Ariane Zapanta always takes care of me when I get my car serviced. She knows what I need and is always on top of her game. Keep up the good work girl!

I purchased a 2018 Audi Q7 and I had a great experience overall. When I first walked in, most of the staff were with customers and although Ryan was with someone, he immediately made eye contact with a smile and nod that he would be right with me. He was over in a quick minute and made me feel like my time was important and he was able to answer some questions for me. I was in quite a few times over a few weeks and Ryan and all the staff were willing to help even when he wasn't available. I threw some hiccups in at the last minute during the deal and Ryan never made me feel pressured to make a decision at all, rather he showed understanding all while assuring I had good information on my side. Comparing to Audi Hendersons high pressure sales, this was refreshing. I also went down the street to Jeep and boy was that an entirely different experience. I guess entirely different car but I immediately wanted to go back to Audi Las Vegas. Mary, the general sale manager, Darin, the general manager and Marc, the sales manager and Richard, the finance guy all made my experience great. Sales is sales no matter how you look at it but if you're going to do it, do it well and treat people well like they did. Also, I had a good friend, an owner of a big dealership here(but not my preferred brand) review the deal at the end to assure it was ok and there wasn't much he recommended changing. That reassured me. I got the maintenance package and am excited to take care of my new car with their help! I drove my Honda Pilot for 9 years since my son was born and I hope to keep this one for another 9 years into his teens! Some things we love already, are the safety features of the Q7 especially lane assist and blind spot monitoring, the 3rd row, the many air vents throughout the back especially for my son, the night lighting inside and the awesome Bose sound system. Love my Q7 and thank you Audi Las Vegas!

I love these guys! They're no pressure, super friendly and professional, no haggle, and have such beautiful cars! Any small issues I had they're 100% on it. Great experience for sure.

Worse buying experience ever! I'll try to make this short... I applied for a car online, the young lady called me back and said come pick up your vehicle because they got me approved. I went down to the dealership and less than an hour later drove home with the vehicle. Even though I know I could've got a better deal else where I went with this vehicle, for one I loved the car and two the customer service was exceptional. I knew the car needed an alignment, but that was something minor in my opinion. Well, maybe around the third day of driving the vehicle I noticed a faint burning smell. I didn't panic because I was taking the vehicle that same day to get the alignment done, so I just figured I would mention the burning smell upon arrival. When picking up the vehicle to my surprise I was told for a vehicle with that many miles that is how the car should drive. This is a 2006 Lexus GS300 we're talking about here. I took the car home and a week later the vehicle started to smoke and left me stranded in an empty parking lot at 2am in the morning. Long story short they treated me horribly and my wonderful sales women acted like she didn't even know. The finance manger was a wanna be Wolf On Wallstreet and the GM looks like she could be a new Disney villain. Fortunately this place does not know how to submit paperwork to the bank properly, so when the bank called me and ask for the necessary documentations need to approve the loan I explained to them the situation with the vehicle. The bank decided to return the loan due to the vehicle needing repairs. I can say the look on their face when they realized the bank returned the loan was PRICELESS. They did not give me back my down payment but later on American Express was able refund me. Recently I was at a tent sale event at The Orleans and I saw a Lexus LS460L that I knew I had to buy! Upon further reviewing the vehicle I noticed it had an Audi of Las Vegas sticker on it. My lady and I ran out of there after seeing that lol

Truly amazing customer service throughout the whole buying experience, thank you so much Aljay. You guys rock �

Just horrible place to be around employees. Car wash is almost point tho

There parking is bad. Couldn't park my truck.

A bit pricy but good service and response. I will go back to CarMax & find out why my purchase of an Extended warranty did not apply.

During the multiple times I came in, Aljay and staff were extremely helpful and friendly. I highly recommend them and love my new vehicle!

Outrageous on price they want $21.78 for a turbo flange Bolt and $7.84 for a washer..

The worst service department I have ever been told. I made an appointment for my car on a Monday for Saturday. When I arrived Saturday, they took my car. I then called to check on the time and it turned out they had not ordered the parts, and informed me that they do not order parts for the service vehicles, and it's each individual customers responsibility to order the parts on their own and bring them in. When I came back to pick up my car since they couldn't do any work on it, they told me I really needed to get it fixed ASAP. I laughed, because that is why it was there in the first place....What a joke.

The worst service department I have ever been told. I made an appointment for my car on a Monday for Saturday. When I arrived Saturday, they took my car. I then called to check on the time and it turned out they had not ordered the parts, and informed me that they do not order parts for the service vehicles, and it's each individual customers responsibility to order the parts on their own and bring them in. When I came back to pick up my car since they couldn't do any work on it, they told me I really needed to get it fixed ASAP. I laughed, because that is why it was there in the first place....What a joke.

There was some confusion at the time of my appointment on how to accomplish the TDI Rebate appointment I had made the same day. I was lucky to have accomplished both.

Great Service Staff. Friendly, knowledgeable, and professional.

Customer service doesn't compare to Acura. Service department doesn't compare. Luxury car with non luxury service treatment.

I've been bringing my vehicle here for a year. June 6th I came in for an issue, my vehicle was diagnosed and part would take two weeks to get here. On June 15 I brought my vehicle back to be "fixed" I was later informed that they had misdiagnosed my vehicle, and they needed to keep it to figure out the issue. I am a single mother and made it very clear that I don't have another 1900$ laying around for more repairs. Since they misdiagnosed my vehicle. I was informed they will not give me back any $ or take the part out of my vehicle. However they can give me 200$ off of a 1700$ fix that is actually wrong. I made my appointment about the starter now they tell me it's my starter. RIPPING SINGLE MOTHERS OFF 1000S OF DOLLARS AT A TIME.

Not sure where to start, so here it goes. We turned in a lease on May 17th, and from there we probably walked out of 6 dealerships and ended 10+ phone conversations trying to give our money away as each day we grew more desperate to replace that car. I finally called Audi Las Vegas, and Tom Chiron took my call. First, he stayed late so we could come see this car after work. Once on site, he basically sold us our car within 17 minutes, no hassle, no B.S., and he treated us like a professional. We got the deal we wanted, and I am sure they made some money, as both sides were happy. Once in Finance, Jaime was top shelf. He knew his numbers, made us a few additional offers, and as we passed on those, he simply thanked us for choosing Audi this evening and hustled the rest of the paperwork. Nothing can compare to an Audi experience, people and culture simply matter. You may not buy an Audi, but you should always go see this team, it will be a great experience.

Everything went well. I took along time to get the car washed, but it was Friday and the dealership was busy.

Very proffessional seller Aljay Lumapas..good guy..kind..charming..polite..excellent service..

I had purchased a used vehicle through them and less than a week afterwards, the AC went out. I called the service department, no run around, just bring it in. No excuses just took care of problem and even replaced BOTH, not just one belt. I was pleasantly surprised and so grateful.

Excellent service and attention to detail. As we arrived to service my car Mr. jennings was waiting and made the whole experience easy and pleasant. My car was done at the time it was promise, plus it was washed and detailed. Thank you everyone for great service.

From the moment I entered the dealership I felt well cared for and not pressured. The whole experience from start to finish was a true joy. Travis Shaw is a knowledgable and skill sales person with a very personable demeanor. Then there is the Q5! Love this car!

I was very impress with the efficiency and great customer service received from Erik Honn at Audi Las Vegas. He was very knowledgeable and helpful in saving me money on my car repair.

My right rear tire was mount incorrectly and only found out when I stopped to have the air pressures checked. Called to speak to device manager but no response.

Service was excellent all of my questions were answered and none of the sales games most other dealers play!

One of the reasons I fell in love with the Audi brand was due to the service department and it's treatment of it's customers. The labor rate was fair and they always went out off their way to make sure I had a true Audi experience. Those days are gone. $165 / hour is borderline criminal and abusive. $160+ for an oil change is not even comprehensible. Total kit for an oil change is less than $65. Other than recalls, I will no longer visit Audi for service and will factor in future auto decisions. Sergio

Ariane Zapanta in Service was great: very professional, knowledgeable and friendly.

Thank you so much Ariane Zapanta and Erik Larpati for a fantastic job! I am very satisfied with the quality of car repairs and service maintenance done on my Audi car. Well done and see you both next time!

Very Friendly staff! Very competitive and professional.

A huge thanks to Jocelyn, Patrick, and everyone else at Audi Las Vegas for the help with my recent lease. From the initial inquiry to my driving my new car off the lot - and even in the follow-up and courtesy calls since - the experience was great.

Everything was great had no issues. Service department was awesome

Took my S5 in because the driver seat shifts when cornering and slowing/accelerating. Didn't get it fixed been 3 weeks and still waiting for a call about the part coming in.

We were very hesitant with this process, considering the reputation of car dealerships. 3 weeks ago we went in to just "look" and no one came to harass us or sell us on anything. Actually, it was me who made the first approach to ask a question - and lucky Glenn. Glenn was nice and noninvasive and made it a point to not push or ask too many questions. When we came back a few days ago, we specifically asked for him as his "lack of" salesmanship was what really sold us. Love the team at Audi as they are not pushy and are willing to work with you on the kind of budget you are looking for. When we purchased our vehicle, Glenn sat with me in the car for almost an hour going through all the features and making sure I took full advantage of my A3 and was well equipped with everything before I left the lot. Thank you all at Audi LV, you've definitely changed our minds about dealerships, but most importantly Audi. We are now huge fans, not because of the brand, but because of all of you!

All professionals! From Paul, Marc to Patric, all where great to deal with. Even when I came early to look at the new Q7, Ryan showed me around waiting for Paul to arrive. Had plenty of time to soak up the endless technology. Like others have stated, only took 3 hour and we all know when purchasing a vehicle, it take 4+ hours. Great experience.

Awesome service. did take a while to set up the loaner car. The availability of loaner cars are poor.

Great customer service! Service reps were friendly and very informative. They contacted with additional information pertaining to my service and assisted me in making decisions about my vehicle maintenance.

I always have the best customer service, and Susan Brown are great sales and a friend she sale 2 Audis so far to me and every time lm 100% satisfied with my purchase!!!! She is the Best!!!!!

a very positive experience from beginning to end. The drivers with the shuttle were super friendly and on time. Thank you

It was great. The gentleman that assisted me was pleasant and informative. Further, my car was ready when they advised it would be. It was nice to have a good experience.

Great service! Easy to get an appointment and a loaner car. The work was completed quickly and John Stewart was great about letting me know the status and following up to make sure everything was taken care of!

Best service is vegas! Ask for Ariane when you guys need to get work done on your Audi!

It was an excellent experience purchasing my car at Audi W Sahara they're all friendly and professional, it was an easygoing experience thank you Glen Beninson!

Great facility and love that they serve snacks and coffee... however there is a need to train their service reps further. Upon arriving I was never greeted outside. Upon walking in my service rep was on a call for five minutes and not once even acknowledged my existence. A simple nod with eye contact would have been nice.. best practice would be to at least let her caller know she has a customer standing in front of her and to have put caller on a 10 second hold to say hi to me and to let me know she has all my paper work ready and to enjoy a coffee while she concludes her call... but instead I just stood in front of her while being completely ignored.... then when she finished the call I got to then listen to her vent about the caller while greeting me after she hung up. At least they did fine after that experience.

We walked in knowing what we wanted right off the bat. Shon met with us and he is a very nice upfront dude. We bought from their ttade in inventory. I would give 5 stars but we noticed the floor mats were missing after we signed the agreed to price (our bad) but we figured the bosses would help us out. I mean they di sell a $200k + Audi so whats maybe a hundred dollars on mats? But all in all Shon was awesome and Richard from the finance side was great too.

These guys are the best. Patrick the Sales Manager, Darin the general sales manager, Marc the other sales manager and Tom were outstanding and really pulled through both on top notch service and gave me a great deal both on the trade in and the price of the Q7. I highly recommend these guys. Great car buying experience. This is the not the first car I have bought from these guys. That is why I returned.

Amazing experience. Bought new Q3 and love it!! Sales staff were very knowledgeable about vehicle, manager was there for us during entire sales process. Will definitely buy again....have owned a lot of other luxury makes.....this was THE best experience. Thank you, Kim, for making it happen!

Do not buy in Audi Las Vegas they are liar deceiving and after you bought the car they screw you over there is no one to talk with even Audi USA Can't help you and Darren the manager is the biggest liar of them all

Audi Las Vegas are liars and deceiving they make me sign on the paper without telling me what it means I sign like they said on 60 days warranty and they saying that I sign on as is warranty English is my second language so I don't know how to read I just trust what they told me and they lie to me when we spoke with the manager Darren he doesn't listen he doesn't want to help he just saying As is and Audi USA customer support tell you to go to back to agency he make my wife cry in front of all of employees he humiliate her and they sell me a car that are value 6000$ less than what I paid do not buy from Audi Las Vegas

Visited Audi Las Vegas recently to have to service recall issues addressed. Upon arrival my service advisor (John) was busy with another customer but I was quickly assisted by another gentleman (Kyle). Some paperwork and a few minutes later I was on my way. I called a few times throughout the afternoon to check on my car and initially could never get through to anyone... this was the only downside. I called three times and the phone-system either wasn't working correctly or no one was picking up the phone. Finally someone answered on the 4th or 5th try and I was told my car was still being serviced, which was fine. I was in the area and would've stopped to pick it up if it were done. A couple hours later John called to inform me that my car was ready and I told him I would pick it up close to their closing time. I arrived around 6:45pm, my Q5 was pulled around already for me, freshly washed with all recall issues and courtesy checks complete. A few signed papers later and I was on my way. John and Kyle were both still working and both still professional and courteous.

When I first walked in to the service department I was greeted by a girl named Araine who was pretty rude and called me weird for bringing my VW here (I never have good experiences at VW) and then she told me my appointment was with Kyle. Thank goodness he was my service consultant, he was great and very helpful. The service was very thorough. I'll definitely bring my car here again and just avoid that rude girl who obviously doesn't know how to interact with people in a professional manner.

excellent service! would recommend to everyone looking for luxury car!

in January 26, I trade-in Toyota,Camry 2007 to Audi A4 2009 in Audi Las Vegas they gave me for my Toyota 4,932.72$ and I add 5,404.31$ in Cash total 10,337.03$ two days after The brakes in the car did not function well and the wheel and the car was shaking I came back to the agency I was completely shocked that they even sell me something like this they jeopardize my Family life.The technician even said that the breaks is completely dead end it came with another five issues in the car they offer us to repair the brakes and The other issues and pay for the repair we said we not going to pay nothing because we just bought the car two days ago so the only thing that we going to do is get a refund for the car because we did have five days cancellation they didn't want us to refund the car so they offer us to fix the brakes and The starter for free they said that the important stuff like the breaks and The starter is dangerous to drive with so they're going to fix it for free but the other stuff they would not fix for free then Glenn ( The sales person) says that if the car have any more issues in the next 60 days they gonna repair it or replace the car so don't worry was the exact word after 6 weeks The Wheel start shaking and the car is shaking we decided to come back and replace the car The car was there for a week after week they said that it's what they told us in the beginning and the technician Charles said that is something then not gonna last long to drive wait around 30.000 mile we ask for them to replace the car ( like Glenn promise in the next 60 days) and then they said they going to give us ridiculous amount of 4500$and the said that they offering this price because the car have issues( issues that you sold us six weeks ago) and Manager Mary sitting behind her desk in her office not even coming to talk to us sending Glenn the sales person back-and-forth and when you want to speak with someone higher then her she saying there is no one higher then her I said there is no way so they told me there is Darren is going to be here tomorrow and he's less pleasant than her and Darren is the biggest liar and deceiving this is why all the salesperson in Audi Las Vegas are liars because is the biggest liar there they have a good example this is the definition of a fraud they basically steal from me 5837$ and nobody can help me with this not even Audi USA customer support this is a big company with a big-name but in the minute that you bought "they fuck you over" and then there is no one to talk with

It was a good exchange everything was easy to deal with. I knew what I wanted so it was nice to know they had just what I wanted there.

Amazing team of dedicated staff. Travis S. Is amazing at getting you into the car you want

We traveled from southern California to purchase a pre-owned 2015 Dodge Journey. Alex was friendly and professional and made the purchase pleasant. The staff was great. Would recommend the dealer ship to anyone.

Great customer service !! Thank you for all your help Kim beck ��

Great customer service. No sales pressure, just a great product.

1st time I brought my A4 here for a service recall. I must say all the staffs are very friendly and professional. My service advisor Michael is very accommodating. The ambiance is nice, coffee and snacks are free! Free WIFI as well to conduct your business. Will definitely come back here for future services of my vehicle.

Very professional service. Very nice people in the dealership.

Everyone I have dealt with at the dealership went above and beyond.

Got myself an A4 season of Audi and absolutely love it. Worked with Tom and it was a pleasure from the minute we walked in until we signed off on our paperwork. He was professional and attentive. Answered all my questions promptly and got me a sweet ride. I strongly recommend this location and you should definitely work with Tom Chiron.

Excellent service. Highly recommended. Very pleasant service advisers.

Come to John Stewart at Services Advisor. He is the best at the service of Audi dealer in Las Vegaswhen I had my car there of my third services but this time I have to recommend to you people..Thanks John Stewart...

I recently purchased a 2016 Audi from the Sahara location and took it back because the drivers side door seemed to be sticking. My salesman Carl Gaglione did not give me any of the excuses some auto dealers give you,he immediately corrected the problem. I found Carl to have great people skills and knowledge of the car we bought. Carl explained to us how every mechanism on the vehicle worked . I had purchased an Audi from another well know dealer that provided along with Audi and other makes ,models who had no knowledge of what the many controls were for. Thanks Carl for a friendly professional experience.

Jocelyn and Kim were both very knowledgeable and helpful we our purchase. They each took the time and made the effort to assist us in finding the car we wanted.

Awesome staff, turnaround time, and quality of work.

EXCELLENT CUSTOMER SERVICE AT THE DEALERSHIP AND AWAY.

Very easy and I got exactly what I wanted. Even after making the purchase, the follow up to ensure I was happy was right on point.

I started my car buying process from overseas. Carl was great he took care of everything and once I arrived all the paperwork and the promise of delivery was on the spot. It was a great buying experience and I highly recommend Carl and Audi of Las Vegas for your next car purchase.

Very happy with my new A6. Thank you Jocelyn Amaya

My experience at Audi Las Vegas was amazing Glenn was professional & very knowledgable. Marc the Sales Mgr. & the whole Audi team were awesome a well .. Not like any car dealership!! Thank you !! ❤️ My Q3

I took my car in for regular service and they took me in at the scheduled time and had a rental car ready for me. They called when the service was done and had washed my car and everything. I would definitely go back.

I was looking for a Honda Accord. Found the exact one that I was searching for at Audi Las Vegas. Now, I had to talk to a sales person. Knowing how persist they can be, however, to my surprise, I dealt with an "Outstanding salesman. His name is Glenn Bension. He went above and beyond to ensure my purchase was a great experience! Very attentive to my needs and wants. His follow up actions days after my purchase, exceeded my expectations. When I'm in the market to buy a car again Audi Las Vegas will be my first choice!

great service rep, Michael Crowder.quick & easy service department. Will return when next service is due. Everyone was very pleasant & courteous. Nice coffee bar with donuts, fruit & granola bars for waiting customers.

Paul was great, he was really friendly and showed that he cared for us personally and not just to get another sale. We are really pleased with the car, we just wished they could have fixed the chip in the windshield because our car insurance doesn't pay to fix chipped windshields. But other than that it was a great experience and Paul was awesome!

I had been shopping for a used Acura for a few weeks and I finally found one at Autonation Audi. I ended up buying it and it was by far the best car buying experience I have ever had. I traded my old car in and signed all of the paperwork within 3 hours. I'm a young woman and I went to the dealership alone. No one judged me or talked down to me like I didn't understand how to purchase my own car. All of the employees there were extremely respectful and kind. None of them were running around all anxious to make a sale and there was ZERO pressure for me to buy that car. Right off the bat they asked for my wishlist and we worked from there. I couldn't believe how respectful and amazing they were to me after visiting other dealerships where they throw papers and numbers at you with this nervous energy hoping to con you into blindly buying a vehicle. I was buying a used Acura for crying out loud and they treated me just as if I was custom building an Audi from the factory. Truly the best service ever!

BestLove love love!!!!treated with respect and no pressure!!!!my salesman Al Jay is the Best!!

I had an overall GREAT experience while recently purchasing my new Audi. Ryan and Travis were nothing short of amazing. How many can say that while purchasing a car! Let's face it, it is not always a fun experience, but I was lucky to have a FUN one! They were both very informative, patient, and kind during the process. They answered every single question I had regarding the vehicle as well knew all the answers. I would refer anyone I knew to them if they were looking to purchase and Audi.

very good and friendly , and detail to the customer.

The transaction was fast and easy and the employees were very professional

Boyd was very helpful as always, your organization should be very glad that he is one of your employees.

Always the best service. I am on my 6th Audi vehicle. Thank you.

Patrick, Carl and Travis made this new car adventure a delight and lucky me....I get to continue this relationship each time I return for service.

Got my boss's car back from routine maintenance and it looked as though it was wiped down with an oily rag. Smudges everywhere made for extra work for me. Only thing holding me back from otherwise giving this facility full marks.

Excellent service. They are very professional, knowledgeable, and courteous. I would highly recommend the service team at Audi Las Vegas.

Purchased a used vehicle and traded in my vehicle at the same time. They never paid off the trade in vehicle so I was charged for both vehicles the first month. As of the time I am writing this, it is still not paid off and I have not received a call back from them. Have been trying for two weeks. I guess once they make the sell you are no longer important to them. So now I have to take time out of my life to drive down there and deal with this since they don't call you back. Marvin Dodd was the guy who sold me the car and has been no help at all since then. The only reason I gave them 2 stars was because I figured more people would read the 2 star posts than 1 star. They really deserve 0 stars. Terrible finance department.

Nice dealership, staff are accommodating and friendly making me feel comfortable and at ease. My sales representative, John Stewart is exceptional. He is pleasant, professional, and very knowledgeable about the car that I bought though it is not an Audi. He went out of his way to meet my needs, answered every questions I had in person and via emails. He answered my emails promptly. He is the best!

I contacted Audi USA about buying the Audi A4, and they put me in touch with Travis. He's very knowledgeable, and professional and kept me updated weekly about the things that I was looking for in my quest to buy this car. I recommend him very highly cause no pressure was put on me to hurry up and buy this car.

Fast and easy . We like the new car and they gave me good deals.

Had a good experience with my warranty service. Was completed in the promised timeframe. They also hand washed the car, so it looked great upon return. I will use this dealer for future service.

Excellent experience. Tom was great to work with and made the buying process simple. Tom was very knowledgeable about the Q7 and I am pleased to say he knew everything there was to know on the technology that comes with the car!

I purchased a used vehicle remotely. Sales rep was excellent. He was friendly, responsive, knowledgeable and took care of us. Enjoyed the AutoNation plan, which is a no-haggle approach. Vehicle was as advertised when I picked it up. I can't give a five star because of the financing portion of the deal. I signed a contract with an interest rate that I thought could be better. I was told it was the best available. So i signed. I then went to another institution the following day to see I could get a better rate. I was able to get a better rate. I contacted Audi LV finance that I am going to another institution to finance. At this time, I was told that they are now able to get me even a better rate, i assume because I was going elsewhere for the financing. They had not submitted paperwork as yet. In principle, I expect the best rate up front. This left a sour taste and a loss in confidence to trust what information they provide.

Stephan Radke - Great customer service, friendly and goes the extra mile.

The employees in the service department are fantastic. They actually treat you professionally in person and follow up as needed on the phone with the same professionalism. I drive about 25 miles farther just to deal with this dealership when we need service on the Audi. Thank you Audi of Las Vegas.

Great service from Aljay!

Just got my Q7 back from service. I had reported a leak in April that they diagnosed as a transmission seal issue. I had stated to them initially, that I would only notice the leak when the car was parked for a few hours after driving..... and that there were large amounts pooling up underneath. It took me a few months to save up the $2k I needed for the repair, and in the mean time I didn't want to drive it until it got fixed, so I started taking the bus around town. I was so excited to finally get the work done! I took it in last week and was told I would have it back by the end of that week. The service manager called and told me it was going to take a couple more days for parts they needed to arrive. I received the call on Wednesday this week that my car was done. I picked up the car that day, just in time to get some holiday stuff done. This morning.... not only a few days after picking it up, I noticed fluid leaking and pooling up underneath the car..... still. Audi performed a repair that I didn't need, and charged me almost $2000 to do so. They didn't even diagnose/fix my issue properly. The only thing that was corrected, was the battery replacement they needed to do. (Which I should add costs $500..... $250ish for a battery, and another $250ish TO INSTALL THE BATTERY�). Some of the electronics in the cabin have stopped functioning as well.... I'm not sure if it's due to anything Audi may have done when installing the battery, but they worked before, and now they don't. My major pet peeve however, is the fact that I stated I had a leak... and I feel they didn't even look properly. I even told them what color the fluid was. On a side note... the ATF fluid that they said was leaking from the seal is VW/Audi G055**** which is blue. The fluid that has been leaking is redish/pink with a slightly oily texture, and has been dropping from the body panels that cover the underside of the engine area. There are areas that is has collected and pooled up, and would be very easy for a tech to notice. I've put in a call to the service manager, and have had no response!!!!

BUYER BEWARE I purchased a 2011 Audi A5 in july of 2016 for $23,000 at the time the salesman showed me kelley blue book for $28,000 at the time it seemed like i got a deal. After four months i needed to change vehicles do to a back injury that makes it very difficult to get in and out the car because its to low to the ground. I brought the car back to Audi of Las Vegas to see if i can get in to a suv but they said they where only going to give me $16500 for it. I said only four months owning a used audi and now the value of the car drops 41.07% so i ask for the general manager Darin Hegney he even agreed with me says this is not right so he would email the appraiser on my behalf he thinks it will only come back at $17,500 and wow he was right on the money at $17,500 i told him this is not right so i call Audi customer care when i talked to them at the time they said they couldn't understand why this was happening to me but they would get back to me on wednesday finally after waiting days they call me back and said sorry but the dealer gets to make those decisions. i said wow a company that knows the customer is not being taken care of but still decides to lets Audi of Las Vegas diminish there brand and customer reputation. BUYER BEWARE

best service

Had a recall note from Audi so had to send my TT Roadster for the recall. After when it's all said and done, I have notice that my day time driving lights do not come on. Now, I have to take it back again for them to look at it. What an inconvenience.... Do not appreciate the sloppy work from Audi on Sahara. I would expect for them to check before handing the vehicle back to me.

Service was great! You kinda expect it to be costly when you buy a costly car, but they did everything they could to save me money. They gave me all kinds of different options to do so.

Great people make a great dealership, and this place is a head above the rest. I live 700 miles away and found my favorite used Audi Q5 here online. From the first phone call to when I drove off (and beyond! more on that later...) everyone at this dealership was courteous, professional, non-pushy and customer-oriented. Carl, my salesperson, was extremely patient with my multiple emails and inquiries since I was out of state. He even came to the airport to pick me up. He was very knowledgeable and honest about the car and the whole process, and that made a huge difference since I couldn't see the car in person. Just overall a quality guy. Darin, the sales manager also was very kind and accommodating, and did an amazing job making this car into what I wanted it to be. Jaime with finance was also patient and informative during the paperwork process. And even after I drove the car off the lot, I was contacted later to make sure my trip back to my home state went well. Talk above customer service! The car itself is everything I was told it would be over the phone. I'm very impressed by everyone at Audi Las Vegas, they clearly care about customer service, they love what they do, they are proud of their job, and it really shows. A big thank you to everyone at Audi Las Vegas for making my car buying process smooth and pain-free.

Great people make a great dealership, and this place is a head above the rest. I live 700 miles away and found my favorite used Audi Q5 here online. From the first phone call to when I drove off (and beyond! more on that later...) everyone at this dealer was courteous, professional, non-pushy and customer-oriented. Carl, my salesperson, was extremely patient with my multiple emails and inquiries since I was out of state. He even came to the airport to pick me up. He was very knowledgeable and honest about the car and the whole process, and that made a huge difference since I couldn't see the car in person. Just overall a quality guy. Darin, the sales manager also was very kind and accommodating, and did an amazing job making this car into what I wanted it to be. Jaime with finance was also patient and informative during the paperwork process. And even after I drove the car off the lot, I was contacted later to make sure my trip back to my home state went well. Talk above customer service! The car itself is everything I was told it would be over the phone. I'm very impressed by everyone at Audi Las Vegas, they clearly care about customer service, they love what they do, they are proud of their job, and it really shows. A big thank you to everyone at Audi Las Vegas for making my car buying process smooth and pain-free.

Outstanding customer care and even better car care. Thanks especially to Art Stephanie and the crew. I love u guys!!

I bought a 2010 Mini Cooper Sport. Susan Browne was our sales person. She was very professional as well as informative. We are very happy with our Mini and enjoy the ride. Thank you, Susan for your help. Mary and Emily.

I had my car batteries changed which cost me roughly $425 including labor. They offered to provide me a ride home which was really nice but I didnt really needed it as I had one. Well after I had that done and got my car the next day, 2 days later I hear some noises, sounded like a motorcycle starting up whenever we would go over 50 miles per hour on the highway. Well we took it back to the shop and they wanted to charge us for something that would cost us around $500+ something. My husband went to talk to the manager to have it resolved since we never had this issue anyway. After talking and convincing the manager, my husband got it fixed free. So i am giving it 4 stars because they worked with us on it and they offered to give me a ride home.

Completely satisfied, this is our third Audi and with each purchase our experience just gets better and better.

Buying at Audi of Las Vegas was a great experience. It was quick and there was no pressure or push for upsells. Carl was very helpful and knowledgeable, he definitely made the process a lot easier. We got a great car for a great deal and everyone was nice and accommodating. O would definitely recommend this dealership to anyone in the market for an Audi.

Jarret was super helpful and really easy to work with. I purchased my car with him and was in and out in less than 3 hours. Everyone from Audi was pleasant and friendly, they never made me feel out of place or pressured in anyway. I went in with my heart set on one type of car and unfortunately there was an open recall on the car for an air bag issue so they could not sell me that car but he took me around and found something that I am really happy with. Thanks again for all of your help!

Service was good. Car wash was ok. Understood that day they were really busy. like Audi.

I've bought a new car every four years since 1970. Most of my previous cars were Mercedes Benz. This is my first Audi and not only do I love the car but I love the dealership. I paid cash for my Audi and felt the price I paid was fair to both me and the dealership. More importantly, the Service Department, has done an incredible job of maintaining my vehicle. My Service Advisor (Erik Honn) is probably the best I've ever had. Appointments are easy to make. When a loaner car is necessary, it's ready for me when I drop off my car. And when the service is done, the vehicle is cleaned and looks brand new. The waiting area, for when I wait for my vehicle, is clean, comfortable, has free refreshments, free wi-fi, and is quite relaxing. All in all, having maintenance done by the dealership is a comfortable, efficient process. When the 2018's come out, I'll be there buying a new one.

customer wait area was filled with fans. Computers were down causing longer wait times. No magazines, no newspaper. Hey, they did have Audi brochures... wait time for a 5k maint was 2 hours...

I had an all together negative experience at Audi--from start to finish. My sales man was young and did the best as he was able. The sales manager and the fiance guy I dealt with were both arrogant and rude. I purchased a Q5. I would have walked away if I had been able to find a like vehicle at any other dealership in town.

Travis was very helpful and the buying process was very easy

Accomodating, very nice and friendly staff. My car was done in a timely manner.

Everything was very smooth, straightforward and no hassle.

My wife & I purchased a 2017 Audi Q5 from Audi Las Vegas. Tom Chiron was our salesperson. We were very happy with Tom and working with him was easy. Unlike other car dealers and sales people, the policies as ALV allowed us to relax with Tom eliminating the high pressure sales techniques and making our Q & A sessions wonderful. We were not happy however with the 4+ hour process it took the day we arrived to pay for and pickup the car. Since we all knew the deal, prices and product beforehand, in our opinion, the paperwork should have already been done before we arrived. Thrilled with the car and hope our future Audi Las Vegas experiences continue to please us.

Jarret Gooden was my salesman and he was fantastic. He took a lot of time explaining the finer points of the car to me and offered his assistance anytime in the future. I'm sure I'll be taking him up on that.

Went in to sell my 2012 a4. Staff was nice, but a "busy" salesman uped me then turned me immediately to another gentleman because he was so busy...why did he rush over in the 1st place? Mr.Busy then came over after he turned me and told this other salesman that he thinks there are 3 options and had to stop him and remind him I'm there for 1 option and that was to sell it and that's it! Listen when someone is explaining their needs!! 70mins later I walked away with a low ball offer and felt like I wasn't good enough to be in their store, my car wasn't good enough? 16,500 was their offer. Fair KBB trade wasn't an option for then I guess? Went directly to Carmax and within 45 minutes was offered 19,000 which we took and was on my way. This is my 2nd Audi, 3VWs,1 e550, a TL, 335i and a gs350 since 2011 and would never do business at this Audi store. I like doing business with car dealers and rating them based on experiences because I do have a car problem, but I can afford my problem and being treated with respect and listened to are crucial for me and other car buyers. Please when buying any high end vehicle or hell any car...PLEASE weigh your options with a competitor!!! The VW store next to this Audi store had the same low ball offer on my 15 GTI back in June so I'm thinking that its an auto nation attitude, but maybe just those 2 dealers. I am currently looking at a TT/RS which I could drive for 9 whole months this time! Think of selling your car to the Carmax folks after receiving any offer from these 2 dealers before a salesman makes even more money by UAing your trade, this will save you money in many apects, but consider the tax implications as well. 2500 for me was great on a straight sell deal when trading it could be a while other deal for you.

The gentleman that came out & greeted me was super friendly, Nate, he basically did all the pre-work because Alex was busy. He could have handled it all. Alex was distracted when he got to me. I wasn't offered a loaner for this service so I managed to get a shuttle pick up when the car was done, Justin, nice kid. But when I got there I was kind of hustled to the cashier because Alex want there. I had to go through the paperwork to see what they had done. Normally stellar service so this was a little disappointing. I'll make sure to ask next service for the loaner and some time to go through what work is being done.

Brought in my 2008 Audi Q7 last Thursday for servicing to fix a starter problem & several other issues it was starting to give me. The service department told me it was $ 160 for diagnosis and if the car needed repairs it would be taken of the labor charge. So I said fine. I got a call in the afternoon from the service department and they said they found the problem with the hard starting at it was the starter relay. It would cost $ 500 dollars to replace two relays. Also the valve head cover had a hole in it and needs to be replaced.... That would be $1900. I told them patch that one up and just fix the relays. I get a call to pickup the car saying it was all ready. I come in to pickup the car. Go to pay and the service guy says it $ 500 and the $ 160 that was initially charge does not get deducted from the additional charge. I pretend to say ok and ask the cashier to look at the paperwork to see if the $ 160 was already taken off. She could not see any credit made. So I was tired and said lets just pay it and be done with them. I had also just bought a brand new car with VW next door their company as well and I was already tired. I get into the Q7 and the car won't start. The keyless start button does not work. I place in the key then it starts. I call the service guy and tell him to start the car. He can't. He has to place in the key. He says how do you normally start the car? What a question .... I told him I just paid over $ 660 to have the car starting issues fixed and the keyless start button does not work now? What a joke. What did the $ 160 diagnosis that I paid for go to? He says the keyless start button is a separate diagnosis and was not in the scope. I told him put yourself in my shoes. Would you even bring your own car to your dealership to repair? I found out that Desert Audi ( owned by Auto Nation ) has been ripping off clients for years. Just read all the 1 star reviews here. Everyone says Findlay Audi in Henderson is 10 times better. Never again

Súper , solo hay que tener un Audi para saberlo�Buena atención bien trato eficiente

Excellent customer service. The buying process was simple and stress free. Sales associate Marvin Dodd was friendly, honest, and knowledgable. This dealership is highly recommended.

Always a good experience going to Audi of Las Vegas. Erik is always good to work with. He got me in on time and out when he said he would.

Make Sure if you purchase Audi Care you know that you can never get back any type of refund on it if you sell the call before the service warranty is up. Totally A Rip Off! I spent a couple thousand on the service agreement and only went into Audi 1 Time. I get nothing Back...

I've never owned an Audi until now! I just took delivery of my custom ordered 2017 Prestige Q7. I highly recommend you ask for Marc Carpenter. He is truly the reason why I decided to purchase my Q7. His signature says it all. Audi Brand Specialist! Yes, I totally agree! He is amazing and knows his Audi. He took his time and showed me everything about the new Q7. I was impressed by the amount of experience and knowledge he has. He truly knows his product and I highly recommend you ask for him when you go to purchase your Audi. He will not steer you wrong and what is most important, he treats you with respect the way ALL Audi customers deserve to be treated. I was provided up to date notice from the date my car was being built to the date it arrived. Yes! While it took longer than expected, it truly was worth the wait. What an awesome SUV. It?s true! It?s an A8 in a SUV. THANK YOU Marc for going the extra mile and helping me to understand all of the technology to my new Q7. Thank you, Darin Hegney, Mary Pro, Richard Duclos and Jamie Bermudez. I recommend to anyone to purchase their Audi from Audi Las Vegas. Remember, ask for Marc. He?s GREAT!

What an amazing car buying experience! The entire staff was so helpful and never pressured or rushed us to buy anything. I'd highly recommend buying a car from them. I definitely plan to buy my next one here too. Thank you Darin, Glenn, Marc, Tom and Jamie for taking the time to walk us through many options while making the whole process enjoyable. I'll definitely be back to buy again.

I had a great experience. I would definitely reccomend this dealer to do business with.

Made me feel very comfortable, and was extremely accomodating

Purchased twice. Love the staff. My service advisor Nate P. Puts up with my treating cars like my children. And the dealership is nice to sit and wait in, clean and comfortable.

Great and quick communication as well as very friendly service.

Travis was great! No pressure and he was knowledgeable, helpful and thoughtful. I love my Q5 and I had a great experience getting it.

I purchased a pre owned vehicle from AudI. Glenn is a great sales person who is very patient. The management team went above and beyond to meet my needs. Bravo !

The buying experience was pleasurable. Worked with Tom in sales mainly. Had a bit of an issue right after the car was bought and Audi immediately resolved the issue with quality service.

excellent and fast service all the time caring people ready to help you with anything at all times !

The initial experiences with the sales representative was great. He did not talk too much and let me focus on the test drive. Since the vehicle was used, I was informed of the Auto Nation 120 point inspection, being "better than" other competitors. This helped reassure my purchase was sound. The finance officer continued this reassurance with the 5-day hassle free return. However, this is where the positive experience ended. After 1 day I noticed the vehicle seemed to be operating "hot". When I checked the coolant level it was empty. I thought to myself, "Either their 120 point inspection did not include the fluid levels or there is a serious concern with the engine." I also identified several other mechanical problems with the vehicle that should have been identified with the 120 point inspection. After 1 day, I scheduled the car for diagnostics and warranty repairs. The service department failed to keep me updated on the status of these "60 day warranty" repairs leading me to call them multiple times. I was not able to get a good answer on when/if these repairs would be completed and I had no choice but to return the vehicle on day 5, having only driven the car for 1 day, with the other 4 days having it sit with the service department.

Tried to do a deal. They tried to use the trade sales tax benefit as part of what they are giving for our trade. The sales tax deduction benefit is a customer benefit, not the dealer's benefit. All I can tell you is be careful and look out. They showed us their dishonesty! Buyer Beware

From the time I started this process until the time I drove off the lot in my new car the service was outstanding. Quick response on line, quotes, reviewing the car, etc. Great service. I actually bought my car, site unseen. I flew to get the car and drove it home 14 hours travel time. Would do it again.

Service delayed

Overall 4 stars only because upon the first full day of driving my car, there was a fault that showed up in my car. I would expect that this would have been taken care of before dealing it. Customer service was great. Aljay made sure both my husband and I were comfortable with all aspects of the car, and when we had to wait a little longer than expected to sign the papers, he eveneeds went and got us lunch since we were hungry and at the dealer all day. Buying process was fine but I had to come back twice to resign some papers...apparently something was wrong, I don't know what. Again, something I expected to be done on the first signing. The car overall is great. Satisfied with the purchase and the level of care of customer service.

Absolutely love the car. Buying it in Las Vegas for sale to California was a bit of a chore.

I live in Los Angeles, but get my Audi serviced at Audi Las Vegas! Always great service, very friendly, and very professional. Strongly recommend!!!

Excellent customer service from the time I walked in to look at vehicles to driving out with my new Q3 three weeks later. Very personable, friendly and knowledgeable staff.

My experience was really good. They worked with me on the price and were thorough with their diagnostic. The only problem was I got my car back 2 days later than when they said I'd have it back. But I had another car so it wasn't a big deal. The service was really good and everyone I talked to was friendly and treated me with respect. Overall I was very satisfied with my service.

Didn't have an appointment that day, but needed to have something checked on the way to work - Boyd worked my car and in and got it taken care of. Always great service.

Always before the service was the best. This time they scheduled the car for 8:00AM and didn't begin service until three. I declined tires which they didn't have in stock. They wanted to keep my car for three days while the tires came in. I was afraid I would get my car back that day, all they did was an inspection. I will never go there again.

The service I received was impeccable/outstanding Travis, Patrick, Richard, and the General Manger treated me with not only great customer service, but with respect. They made my car buying experience easy but enjoyable. I want all my friends to experience car buying from Las Vegas Audi. Thank you Travis you're the best salesman

It was a positive experience. Thanks for all your help. J. Price

My whole experience at Audi was great, everyone that I was in contact with was very kind and was always interested in making sure my wife and I were taken care of. We were big fans of Audi going in, now we're completely sold on the whole organization.

I bought a 2016 Audi TT on July 29, 2016. Marc Carpenter was my salesman. He was very friendly and knowledgeable of the Audi cars. Probably the best car buying experience I've had! He wasn't high pressure or trying to sell me the most expensive car. I traded in a vehicle and got exactly what I hoped for. I'd highly recommend them for your next car purchase! I look forward to buying again from them in the future. Also, Travis was very helpful in explaining the features on the car. Thanks Audi at Autonation, I'll be back again! You've got a customer for life!

Jarrett and the management team were great. They negotiated the deal as promised. It wasn't the typical, uncomfortable process that we're all used too. We love our Audi!

Excellent service. Staff was very helpful. Waiting area was very nice

Our salesperson's name is Marc Carpenter and he made the purchase of my new Audi flawless. I normally do not like car salesman because I feel they are to pushy but Marc is not that type of sales person which made it more enjoyable to shop. If you were in the market for a new Audi see Marc Carpenter at the Audi dealership on Sahara. You can't go wrong with him.

Great buying experience at Audi Las Vegas I needed a car to get back California my dad bought Audi from Audi Las Vegas so he called and used internet to get me great deal on new Audi Q5

Loved how I was treated and not pressured into anything. Carl is the best!

Great service, classy, clean. They worked on a great deal for me. Documents were easily prepared, fast credit verification. Great job.

People all nice there. And I love my new car , l love my new car I love my new car love my new car

Marc carpenter and the team at Audi Las Vegas were excellent to work with. It was a painless quick and enjoyable process

My overall experience was Excellent!!!! My service rep took excellent care of me.

I've purchased multiple cars from the AutoNation Audi Dealer on Sahara. The dealership is clean and the staff is exceptional. On my recent purchase, 2016 A6, my sales person, Amber Mills, was friendly and detailed in our discussion. She knows more about Audi's than anyone I've ever met. After we walked the lot looking for cars with a specific set of options, she suggested that we look at ordering a new A6 specifically with the options I was looking for. We sat down and ordered the exact car I wanted. The financing was easy and to the point, no games. The ordering process was simple and Amber called to give me bi-weekly updates on the production status of my car. The car was detailed and ready for pick-up when I arrived. Amber and Stephanie Radke, Service Director, took all the time necessary to walk me through the list of technology. Can't say enough about this dealer from a sales and a service standpoint. Stephanie Radke and her team in service are professional and detailed. They are the only people who touch my car!! For those of you that don't need the security of a BMW or Mercedes logo on your car, take the time to go see Amber and Stephanie and see for yourself what Audi is all about. You'll be amazed.

Susan was a great help on choosing a vehicle, she made the process really easy and let us take our time. She was a pleasure to work with and I am happy with my purchase from Audi! The facilities are really nice and very clean, everyone is upbeat and willing to help.

Service technicians and staff are really nice and very helpful

I have been having both my vehicles serviced at Audi of Las Vegas the past 3 years. The service team is incredible and they always go the extra to make you happy.

Ariane was my service manager for my most recent visit, I was having minor problems with one of my rear windows. She got me in right away, when they found the problem with my cat the repairs were completed promptly and my car was finished within the time frame she told me it would be. I couldn't be more pleased with the level of service that I received. Everyone at Audi Las Vegas is friendly and attentive, always making sure that I'm satisfied!

Ariane was wonderful, friendly and courteous. She got me in right away, my car was inspected and the problem I ad having was resolved. Upon picking my car up she went over the details with me and made certain that I was well informed about what the problem was and what was done to repair it. I would strongly recommend the service department at Audi Las Vegas to all my family and friends!

Glenn and Jamie were very helpful, and I love my new car.

Everything were easy. Very nice people. Didn't have the color I wanted, had to wait for the car coming from somewhere else. they gave me a car to drive while I was waiting for my to coming. It was really nice of them to do that.

Service rep had everything ready when I arrived. No upset pressure. Loaner was spotless. Everything done as expected. Easy checkout process.

Carl was very helpful and I would recommend your company

My car-buying experience was smooth from start to finish. This was due to the excellent customer service of Marvin Dodd and Richard Duclos. Marvin searched the inventory until he found the car spec I was looking for, which was in a overflow lot. My car was so new it still had wrapping and tape on it! Richard went over all of my purchase paperwork, making sure I understood everything. After a cleaning, Marvin gave me a thorough tour of my shiny new car. I am very happy with my purchase, and very happy I purchased at Audi Las Vegas.

i was making a trip from San Pedro, CA to Columbus, OH on 4th of July weekend and my service light came on indicating 900miles before i needed to do an oil change. i usually get service done at Henderson Audi, but they were closed for the holiday weekend for re-paving their lot, so i called Audi Las Vegas and asked if they could fit me in AND HONOR HENDERSON AUDI'S COUPONS, which they did. so i got an oil change for $90 and an A/C service for $160 (was supposed to be $79 and $129, but the coupon only covered 4qts of oil and so much A/C refrigerant). anyway, it was 1/2 of what i would have paid without the coupons, and that is huge. the only complaint i have is that it took so long. i scheduled it for 10am, but dropped my car off at 9, and didn't get the car back until 2:30. really not a big deal since i was in a bind, but just FYI. So customer service was great, and facilities are top notch, but I will always go to Henderson Audi if given a choice because everything besides the prices are relatively similar.

Great service at this dealership. Good follow-up my Sales Rep Susan. Overall experience was good. Thank you

Boyd in the service department was outstanding. Made me at ease. Las Vegas dealer

Prompt and professional services

Service was completed quickly. I was treated very well.

The only reason I am rating this dealership one star is because I experienced ok customer service from the salesperson I spoke to. Other than that, this was the worst experience I've ever encountered at a car dealership. So bad that I drove 4 hours to Audi Peoria to purchase a A3 from their dealership instead of giving my business to Mary in Las Vegas. This dealership found the perfect certified pre owned vehicle that I was set and ready to sign papers for but instead of assisting with getting the car that I wanted, we were being swayed to purchase other vehicles that I did not want because they seemed to think they would be better deals for me. I called the other Audi dealership where the car was located and I'm glad that I did because not only did I receive outstanding customer service but a much better deal on the car I wanted. Be very careful if you purchase from this dealership! I truly believe that in this type of business, your success is based on the type of customer service you provide and not to belittle or insult your customers by being unwilling to assist them with what they want and ask for and insist on telling them that you'll get no financial gain with going through with a purchase. I hope in the future you all improve on your customer service even if someone is buying a certified pre owned vehicle or a brand new one on your lot.

We love the 2014 Mercedes E-350 we bought from Audi of Las Vegas. The dealership and car were very clean and pleasant. Patty was very helpful through the buying process. She is awesome!

Jamie and Marvin were both extremely helpful in helping me find the right car for me.

They forgot to put the oil dip stick back after I had my car's oil changed. Makes me wonder if they actually changed the oil or forgot to do that as well!!

Billy and crew always friendly and great service. Went in to drop off our A3 for oil change and replace one of the clips for sun visor checked in no more then 5 minutes I was out the door. Few hours later got the call saying car is ready to be picked up got there sign some papers and was on my merry way!! All in all so far everything has been great. Thanks Audi Las Vegas keep up the great work!

During our vacation to Las Vegas Msy 2016, I notice a wearing icon on the info panel. I called Audi of Las Vegas and was provided an immediate service appointment for that afternoon. I drove to the facility and met with a service technician and explained my concerns. He accepted the car for analysis and offered me a "loaner" vehicle for the duration of the time necessary to affect necessary repairs. The vehicle was taken into the shop area prior to me retrieving the personal items. The technician escorted my wife into the shop area where she observed that the repair tech had carelessly strewn his tools and testing equipment over our personal items/luggage remaining in the rear area! I was extremely upset and no amount of apology was acceptable! Repairs took the better part of two days with no follow up offered by Audi of Las Vegas! Co tact was initiated by me. Each contact was essentially the same - we are still attempting to ascertain the cause of the problem; we are in contact with Audi and they are researching the issue in an attemp to find a solution to the problem, be patient during our research, once we find the problem and its solution, we'll share it with the owners of similar vehicles/models. Finally, the problem was identified and corrected and I assume shared with the entire Audi community. At the time of this service, I had owned the Q7 for two weeks with less than 3,000 miles accumulated. Needless to say I had not intiscipated spending my "big" summer vacation with my brand new vehicle in for an extensive service in a city 3,500 miles from home. In summation, my service appeared to have been successful, it was time consuming and certainly lacked empathy to me, the consumer!

Love them! goes out of their way to accommodate you. Audi cars are the best!

One of the best car buying experience my husband and I have had!!! Travis was on point when we arrived and was able to answer any question we threw his way! Thanks again Travis and Audi Las Vegas for making this car buying process painless!! Definitely will be back to buy another Audi in the future

Great experience. Everyone was very helpful! Love my Audi

Excellent, friendly, accommodating, great hours , friendly staff

Brought in A4 for a failed battery. Dealerships was clean, friendly and the service was fast.

Harvey Huffman is the best salesman I ever see in my life. Best Audi dealer in Las Vegas.

Scheduled Service. Very accomodating. Greeting by very kind individuals. Appreciate the car cleaned prior to pick up after the service. I have no reservations about using Audi Las Vegas once again for service.

Can't say enough great things about how simple, fast, professional, and fantastic my process was here. From start to finish this has been the best buying process I have experienced. Travis, Richars, and Mary-thank you. Mary communicated with me online and upon my arrival to test drive set me up with Travis. They were both very professional and responded to my questions quickly via email. Travis was the best. We test drove every vehicle I had interest in and he was able to answer every single question I had. He showed me comparisons between models and features. The best part they provided a great price without playing any games. During the final process of signing documents Richard was very patient, informative, and personable. I think I have just become a loyal Audi customer.

Great service. I would definitely bring my vehicle to get services in the future. Thank you.

The leasing process was one of my best ever. My sales rep Harvey was very honest,professional and knowledgeable. He went out of his way to make sure I knew how to use and operate my new S3.I really like this car.

It's not often that you meet young, intelligent salesman with product knowledge anymore. It was a pleasure working with this go-getter! He was able to make the deal I needed for 2 x Audi's + even drove to get me a latte and my wife a lunch at Starbucks while we waited for the final paperwork. It was a fun purchase! -Nick

I bought a Ford Raptor from here several weeks back. The vehicle itself is great, and Audi was selling it for significantly less than it was worth. The buying process was fairly efficient. It only took an hour or two before I was driving the truck off the lot. That part of my experience was great. However, there's a few negative things which make the overall experience a 4 star instead of 5. First, my Sales Rep promised to follow up with me about the second key to the truck. She did not. I had to follow up myself, only to be given the flat answer of "there is no other key". 2 of 5 on that experience for the poor expectation setting. Secondly, the Emissions Test given to me for the truck was expired. I didn't notice until I went to register the vehicle. Mistakes happen, I get that. But verifying that the necessary registration items have been provided for the vehicle in good standing is a pretty important issue for a dealership to get right. 0 of 5 on that point. Lastly, the truck had warped rotors. I didn't notice until it was off the lot since I wasn't braking very hard during the test drive. I accept partial responsibility for that oversight, but I also would expect the dealer to check such things when I'm dropping $50k+. 3 of 5 there. So, overall, a 4 of 5 experience. It was better than most dealer experiences I've had. If Audi would clean up its due diligence on the items mentioned above, it would be a near perfect experience. I would likely buy a vehicle from Audi again.

Amber Mills was able to assist us with the purchase of our "new" to us car purchase. She answered every question we had, and thoroughly explained everything to us. This was my first time buying a car and I was very anxious about it, but Amber calmed my nerves as well as gave me plenty of time and space to make my decision. The Audi dealership as a whole was extremely accommodating, especially considering we arrived on site without making an appointment. Even the other salespeople were checking in on us while Amber was getting things processed. I now have the car of my dreams and feel extremely confident that I made an informed decision purchasing a vehicle that will last me for a long time - an investment rather. I would 100% recommend booking an appointment with Amber if you're looking to purchase a car, or even just taking a look. She isn't the stereotypical car salesperson that will try to pressure you into buying the most expensive car whether it's a good fit for you or not.

Billy was very helpful and provided great service.

I was stuck with a car I hated. Other dealerships were quoting me trade in values that were ridiculously low. I went to Audi and was greeted by Marc Carpenter. He ended up being the best salesman I've ever dealt with. They were fair, friendly and helpful and I love my new Audi. I'll definitely go back

After speaking with the service department on two occasions concerning issues with the key and the car not starting, I made an appointment and drove 3 hours to this location. My car was there for 6 hours and my oil was changed and the car washed In addition to a recall issue being addressed. However, the reason for my appointment was to address the key issues. I was told to order another key for $350.00 and see if that fixes the problem because to for them do a true diagnostic to see what the problem was it would take 2-3 hours. So I left with the car still not starting outside the service department at Audi. I would not recommend you get your car serviced at this location unless you need a 6 hour oil change.

Tom was very knowledgeable and helpful throughout the very long process.

Kim beck was excellent. She's a great friend. And she did everything for us

Great experience, from the purchase of my A5 from Hermann Brumm 3 years ago to the annual service from Erik Honn. They had a courtesy rental ready when I brought my car in for service & had my car cleaned and ready when I returned. The complimentary car washes for as long as you own the vehicle are a great perk too!

Our experience with Audi of Las Vegas was wonderful. They answered all our questions and got us a great deal on a used Q5.

It was a very very good experience from beginning to end!

Marc was great to deal with and made the new car buying experience simple and painless! I got everything I wanted in my new vehicle and couldn't be happier with the car and the service I received!

Great sales team! Everyone was willing to help me get a car I wanted at an affordable price.

My husband and I had a stellar experience with Audi of Las Vegas with respect to customer service. We stopped by the dealership 10 minutes before closing and the sales person took the time to answer our questions and did not rush through the process. We set up an appointment for the following day and were treated exceptionally well. A big THANK YOU to LJ Lumapas for your professionalism!

Amber Mills is extremely helpful when it comes to purchasing a new vehicle. She will assist in any way to meet the customers satisfaction. Her way of seeking cars is very expedited and of high quality. When you purchase a vehicle go with Amber Mills.

Hated it! My experience in purchasing the car was mediocre at best but I was excited to have found the car I wanted and it was Audi "Certified Pre-Owned". If I could give 0 stars, I would. My story below will give the details but the gist of it is this: Audi Las Vegas is the worst of the worst and "Certified Pre-Owned" means absolutely nothing. I purchased my 2013 A5 from Audi Las Vegas 9 months ago. I live in Salt Lake City and after months of searching, found an A5 that was "Certified Pre-Owned" in Las Vegas. I love my car! Last Friday I was driving on the freeway and my Tire Pressure Monitor (TPM) came on. I stopped immediately to fill the tires as I know tire pressure can change when there are variances in warm and cold weather. I thought this was odd as I had just filled my tires a week before and when I stopped, I could hear the air leaking out of my passenger rear tire. It still registered 25 PSI so I filled it and drove less than a mile home. My tire was still inflated when I got home but when I was able to look somewhere that wasn't completely dark, the inside of the tire was completely shredded, metal cables sticking out and all. We quickly put on the spare, didn't drive it all weekend, and took it into Audi Salt Lake on Monday. After looking at the service records, Audi SLC found that Las Vegas replaced this tire,and only this tire, just before I purchased the vehicle... siting the same problem. All of my other 3 tires are wearing normally and have 0 issues. Doesn't it seem strange that one tire would be completely shredded on the inside and none of the others have an issue...the exact same tire that they replaced just before selling it to me? I was under the assumption that "certified pre-owned" would mean that through their "rigorous 300+ point inspection', this would be an issue that would have been addressed. Instead, they threw a new tire on my car. And it's pretty clear this isn't a tire issue. It is a car issue. When I called Audi LV, the GM, James Cheatm, was a complete ass and couldn't stop cutting me off, even when I asked him to stop. He is an idiot! He literally said the same thing over and over, that tires are not covered under warranty. DUH! I know this. I know how tires wear. One tire wearing in this fashion,especially after only 9 months indicates an issue with the car. After I told him, through his many interruptions, that this car was "pre-owned certified", he had the gall to correct me and tell me it is "Certified Pre-Owned" - this after he told me he told me the inspection was 128 points and then apologized because he had just moved over from BMW. He even went as far as to leave me a voicemail stating that I should use the proper verbiage when calling Audi of America. Because obviously they wouldn't know what I am talking about. Moron. At the end of the day I have been left with a $500 bill, $300 for a new tire, $150 for an alignment, and $40 for an "alignment check"...though it doesn't seem to me like this is an alignment issue. This seems like a suspension issue. As this progresses, I will all G Review users updated. Don't ever buy an "Audi Certified Pre-Owned" car. Instead, pay $7,000 - $10,000 less and go have the vehicle fully inspected by a well known and trusted Audi mechanic.

Marc and Jen were great! Very flexible & always kept me posted.

Great buying experience! Started out with online quotes from Mary and that got me in the door. Mary gave me Jennifer as my salesperson and she was super. I couldn't make up my mind as to what I wanted but she was patient with me and eventually sold me the Q5 I wanted. Not your typical high pressure sales team, they worked with me to meet my spending goals and gave me a great deal and a great vehicle! I would definitely recommend them to anyone in the market for an Audi.

I went in to purchase a Mazda I saw on the autonation website. As I was getting in to test drive, the salesman told me it had been sold. There was another one I was interested in, and we had to wait for an hour and a half for them to tell me THAT car had been sold. I finally found one that I like that HADN'T been sold. The salesman, Travis, was incredibly helpful in getting me into a car that I loved but Autonation itself has a very poor lack of communication. The Audi team themselves were very kind and helpful in getting me into my car at a price and payment that I needed. I will definitely go back and recommend everyone to go see Travis Shaw for anything they need. As far as Autonation, get it together.

I had great experience with service and especially to aljay lumapas who help us through the process looking for my car. Very thankful he guide me as i first time buyer of my own car..he even call me to make sure everythings all right.. Im surely recommends you guys to all my friends. Thank you

I had a great experience to this particular dealer I was looking for a used vehicle to trade in my car but Amber gives me an option for new car with low interest rate she helped me out patiently until late night and I ended getting a brand new Audie Sedan.I was really impressed of the buying process and customer service of Amber.Thank you so much Audie Las Vegas-Sahara Location!

Thank you Tom and Amber for a great car buying experience. I purchased a 2013 Audi A6. It was exactly what I was looking for. Very, very clean car. The customer service I received was second to none. Keep up the good work.

I needed a new car. I looked at the S6; and was not only impressed by the car but by the sales agent, who knew everything about the car and answered my questions before i could think of them. wish my wife was that efficient.

The buying experience was very professional, not the old "high pressure" sales tactics that previous new car purchases have been like.

I Love my New 2016 Audi SQ5. The dealership, was great, and so was Kim, my Sales person. Thank You, Audi, Las Vegas!

I would like to thank Aljay for helping us and getting a great deal for my daughters car

It was time to get a new vehicle and Carlos Brasil at Audi Las Vegas found me the right vehicle. Appreciated his professionalism and would highly recommend both Carlos and the team at Audi Las Vegas.

It was time to turn in my leased Audi and Carlos Brasil at Audi Las Vegas did a great job getting me a new leased vehicle.

Marvin made the whole experience very easy and quick! Love my Audi A4!

Susan Browne @ Audi Las Vegas was the best representative.

Wow!......What a wonderful experience working with the entire team at Audi-Las Vegas. Me and my boyfriend have both had very negative car buying experiences in the past and were pretty anxious about the process. I must say that the entire staff at Audi Las Vegas, especially our sales specialist, Travis Shaw proved that buying a car doesn't have to be a negative experience. These guys were very professional, no pressure, courteous, friendly and transparent with the entire transaction. We are customers for life! Thank you Travis for a wonderful experience and for going above and beyond to accommodate the purchase of my Mercedes. Your pals, Tanya & Jeff. BTW....Jeff said that he will be in very soon to buy the Audi that he had his eye on the other day.

Wow!......What a wonderful experience working with the entire team at Audi-Las Vegas. Me and my boyfriend have both had very negative car buying experiences in the past and were pretty anxious about the process. I must say that the entire staff at Audi Las Vegas, especially our sales specialist, Travis Shaw proved that buying a car doesn't have to be a negative experience. These guys were very professional, no pressure, courteous, friendly and transparent with the entire transaction. We are customers for life! Thank you Travis for a wonderful experience and for going above and beyond to accommodate the purchase of my Mercedes. Your pals, Tanya & Jeff. BTW....Jeff said that he will be in very soon to buy the Audi that he had his eye on the other day.

The best customer service ever , they do the best and i like how they deal with the customer. And special the sales her name Amber she is so helpful and have a lot of knowledge .

Just bought new A6 and so happy to drive and enjoy the car!!! I have been visiting Audi Autanation in Las Vegas since 2012 and customer service is excellent there! Special thanks to Anacleto Lumapas, Jimmy Cahill and Richard Duclos for your great job! Your are always ready to help and answer all questions!

The sales and finance team were all very helpful throughout the entire process. They were professional and did not pressure me during the process. I would give 5 stars in all categories! The graph above would not allow me to put in 5 stars.

First off, I have returned to Audi for my second purchase. To be honest, I love Audi for what they provide, experience, loyalty, trust and integrity. My sales person, Harvey, was extremely helpful. He took extra time to teach me all of what my new car offers. My fiance manager (Robert) explained each item I was required to sign in detail for the added level of comfort. I can't say enough about Audi and their team of professionals, from the GM down, they all made me feel extremely happy and proud to once again drive off the lot with my new car. Thank you Audi of Las Vegas.

being there before~ Harvey was great, the dealer is nice

My Audi buying experience was very seamless and enjoyable. My sales person, I feel had a lot to do with my wonderful experience! She was and is still very hands on and in contact with me - just checking in to assist and make sure I am pleased with my purchase! That I am!!!

After being a loyal customer of another car company who did not treat me well when looking to replace my leased vehicle, I decided to go with Audi Las Vegas. Jason Schantl was one of the best salesman I have experienced during buying a car. Jason listened, did not pressure me to make a decision right away and addressed all of my concerns and questions in the utmost professional manner. The rest of the team at Audi Las Vegas was just as pleasant to work with. I look forward to a longstanding relationship with Audi Las Vegas. Thanks for making the car buying experience fun again.

We purchased a 2016 Audi Q3 on 12-23-2015. Sales brand advisor Amber Mills was able to locate the exact car from an out of state dealer and organized transport to Las Vegas. The process was quick and actually fun, a first in our many car buying experiences. When the car arrived, Amber made sure finance had our paperwork ready and we were in and out of the dealership in less than 45 minutes. We can't say enough about Amber's dedication and commitment to provide exceptional customer service. We definitely know where to go when we are ready for our fourth Audi. Thanks Amber, you rock!

Good people to talk too. Good experience in the facility'

My initial experience at this dealership was less than stellar. I was there for nearly a half hour and not a single person talked to me. I had to go to the service department to find an employee, who then handed me off to a salesperson, Jaime Bermudez. I was already frustrated and upset and was about to walk out, but Jaime took the time to help me find the car of my dreams. He was patient and professional, and honestly was the only person I had a positive interaction with at that dealership. He did a great job and made up for my initial terrible experience and awful interactions with the other employees. If you're looking to get an Audi, I'd recommend going to see Jaime.

Purchased an Audi TT at the West Sahara location. I was met right away by Susan Browne. She did everything possible to make my experience as pleasant as possible. She even took the time to go over many of the gadgets the car had to offer..The only negative was the finance guy at the end who came across as phony and pushy, but overall a great experience and I will definitely recommend this dealership.

Had a wonderful experience. Loved working with Amber.

very easy and comfortable would definitely recommend Amber Mills

We recently bought a vehicle from Amber Mills and enjoyed a pressure free sales experience. I would return to her in the future

This dealership was a pleasant surprise from the time we walked in to the time we bought our car. I bought a used car but was treated as if I bought a new Audi. Carlos was our sales agent. He was professional, treated us with respect and honesty. There was no pressure. He followed up on everything he promised and went beyond what we were expecting. I highly recommend Carlos and Audi of Las Vegas.

I've been looking for a new sport sedan with good values for quite a while. I found a few in Las Vegas but was afraid to waste my time with aggressive car sale persons with little knowledge about their service and products. Susan Browne at Audi of Las Vegas was different. She knew her cars well. She was courteous, very helpful, and knowledgeable. I ended buying a modest A4 . But it was was a CPO with almost fully loaded options. I love it so far. Susan and the Audi teams including service had been wonderful. I strongly recommend them!

The service department at this dealership is horrible. They do not have the professionalism to handle a call and juggle it around like monkeys in a zoo. My car needed the headlight replaced and my insurance sent me to their collison shop to have the new light installed. The new light was installed but the daytime running light didn't work. They sent it to Audi to be programmed and this was just after noon on a weekday (keep in mind their service doesn't close until 6). Audi calls me at around 3pm and says we can't look at it today we will hold it and look at it tomorrow. I'm from out of state and I could not leave the car there overnight, so I said I will pick it up and then return the car in a day or two. I call back two days later and spoke to someone who transfers me to someone else that gets on the phone and introduces himself in an arrogant, speedy and muffled tone. He immediately starts going on about "yeah your car was here, but we were not authorized to fix the problem, only to program the light, you need to find out who's gonna pay the $165" and we can't look at it until Monday. My reply to him was "WOW!", he immediately changed his tone and said "ahhh yeah we can take it today, if you can drop it off with us". I said ok, I need it to get done, I'll call whoever needs to authorize you to work on it and send you the car now. Five minutes later, the collision center calls me back and says Audi won't take your car in until Monday. Unprofessional spite? You're so cool, I hope you read this, you belong working at a cheap used car lot not Audi.

Excellent , friendly service from the car dealership personnel. Made all transactions easy and quick. Filling out paperwork was a breeze.

Richard, the finance manager I worked with, was excellent. He made the effort to find me the lowest rate. I also appreciate Harv, the salesman. I feel as if I can count on him when necessary in the future. All the staff were genuinely helpful and service oriented.

I went to Las Vegas for the weekend and my car broke down on the way. I had to use Audi roadside assistance and they took my car to this dealership for repair. We had communicated with Boyd Brown that our car was being taken in for repair. When we arrived he had a loaner car ready for us and was ready for us. The next day he called is in the morning to let us know about the problem with our car and that it would be repaired, washed and ready by 1:00 that day. I was pleased with the service we received.

When i arrived at audi autoshop chad came to me to take care for buying a car. He was so friendly. He was trying to explain everything about a car that i want to buy. Thats why i bought a car that day that i came at first. Because of him, i got brand new car which is 2016 q5 suv. I really recommand chad to people who trying to buy a car from audi. He was so amazing!!! Thanks for gift as well not even car:) You made my day chad. After ending of lease, i will definetly find him out to get other audi car!!

Excellent service and I would recommend Susan Browne t friends. She was exceptionally great.

I recently purchased a 2015 Q5 from Audi Las Vegas. Our salesperson, Susan, was very professional and attentive from start to finish. This was my first purchase of an Audi and I was very pleased with the professionalism of all staff we dealt with as well as the vehicle purchased..

I went into Audi Las Vegas knowing exactly what I wanted and the team there worked with me to accomplish this. They were NOT pushy; they were cooperative, flexible and understanding of my budget and my time. The car buying experience can often be a struggle. Audi Las Vegas made it a breeze. I walked through the door at 10am and drove away in my new A3 by 1pm. They took care of everything for me and made me feel part of the family.

Jason was an amazing salesman. He was there for multiple days of teat drives, searches for used cars accross the country, negotiations, text messages, and then went over the entire user manual to make sure all of the settings were personalized. No one could have improved on our experience.

I have bought a new car every four years since 1970. Most of my cars were Mercedes Benz. This dealership is the BEST I've ever experienced! There was no haggling over price for the A-4 sedan I wanted, so this was the easiest buy I've ever made for an automobile. The price agreed to was fair to both me and the dealership. The Service Department is outstanding! My service advisor, Erik Honn, is one of the finest I've ever dealt with. And when he's not there, the other service advisors are right there to help in any way they can. Appointments are easy to make. Advise given is honest. What more could a customer want. I definitely plan to buy my next car at this dealership,too.

THE EXPERIENCE WAS SATISFACTORY. INTERNET SALESPERSON WAS GOOD THE GENERAL MANAGER IS CONCERNED WITH GOOD & BAD EXPERIENCES..

Happy with there service my sells man was polite and made everthing happen quick

From the minute I walked in the door I was greeted promptly. I was trading in my lease and I wanted to know my options. Travis walked me through everything and he was very patient with me and answered all my questions and any questions he couldn't answer he got the right person, Richard, to answer them for me. They were informative, patient and went beyond the call of duty on service. Travis was so amazing. I got into a new lease on a brand new 2016 Q5 that while I was signing my papers he got my new car washed, full of gas (all the usual stuff) but he even programmed my new vehicle to my settings from my old car! So it's like I got into a new car build just for me. It was a nice touch of service that went beyond my expectations.

I will only take my RS4 here after the superb service and quickness of senor jeff davies

The experience was very enjoyable with no pressure. The team was helpful and friendly.

I came to Audi Las Vegas and from the moment I walked in to the facility, I was treated like a VIP. Chad, the salesperson, was very knowledgable about the vehicle I was interested in and answered all of my questions and concerns. James, the sales manager was also very attentive and ensured a smooth process. This was the best car buying experience I have had in 20 years of buying cars.

Took my car in just to get air in my tires as my tire pressure light had come on. Unfortunately someone had backed into my car while there, but Audi took care of all repairs!! AND they gave me a brand new Audi A3 to drive while mine was being fixed!! Great vehicle!! Awesome service!!

We purchased a used car at Audi and Jaime Burmudez and Jason were very friendly and helpful. I would recommend them to my friends.

my car was recently totaled in a accident and this whole car buying/shopping experience has been a stressful nightmare. but going to audi autonation was a breath of fresh air!! very friendly staff!! very educated on products offered and also on individual vehicle information!! the entire process from start to finish was quick and easy!

My girlfriend and I went to this dealership last weekend, and boy was it a joke. We arrived on the lot mid afternoon and couldn't get anyone to say hello or help us out. After doing extensive research on various sites regarding the A3 model, we figured why not go look at it. We passed the same salesman 3 times, and he couldn't be bothered with saying hello, or I'll be with you, or let me get someone to assist you. We walked around the lot for several minutes with still zero assistance. We finally went inside the dealership, and surprise surprise everyone was sitting at a desk, or all gathered by someone's computer not assisting any customers. The front desk was empty and no one was there to cover. We FINALLY got someone to greet us after several more minutes rooming the showroom floor. He said he would have someone assist us, so we continued to wait. If anyone was wondering the dealership was completely empty. While we waited even longer for that assistance, we decided to leave the dealership and looked elsewhere. I would not recommend this dealership to anyone looking for an Audi, go to cali or another state for your purchase. I guess since they are the only dealer in town, they treat people any way they like. If I could give zero or negative stars I would.

Purchased 2016 A6 2.0T Quattro. Love the car & buying process was a breeze Amber took the time to listen and search for the vehicle that I wanted. The best service I've experienced with no pressure to purchase.

Carlos is Amazing, he spent hours helping me find & finalize buying the exact car used car, I wanted:) My mom had to go into the hospital that that afternoon. So he made sure we wrapped up all the paperwork quickly & efficiently! Wished me & my mom well, then said don't worry, u can bring it buy the dealership & we'll take care a few things we had discussed, that wasn't in the paperwork. Like detailing it, filling the tank & helping me learn a few thing about the car. Being raised here in Vegas, I wasn't sure they really would or not? After spending 3days inthe hospital with my mom, I was shocked when Carlos call me to Thank me for buying the car, hoped I really enjoyed driving it & reminded me to bring the car by when I had time. He even asked how my mom was doing:) When I got to Audi on tue afternoon, they got my car right in & did a great job, Carlos made me feel like I just bought some highly expensive luxury vehicle, not one of the cheapest used cars they had at a special sales event. He showed me no matter what you buy he will treat you like VIP, because he really cares about all of his clients:)

Very nice adviser his name Erik honn, always on time and reliable, I will recommend to all my friends

I came in not knowing what I wanted in the first place and in the end, I caused the facility to transfer a car all the way from California to Nevada on their expense to dislike the vehicle on spot. I had a very difficult situation but Troy made it super easy on me. We listed my needs and wants and eventhough the car would cost a little more a month, he made it work financially and now I couldn't be happier. He honestly cared about my happiness and not just making a sale!

Above and beyond from hello to signing the paper work for my A6! The place from GM to Service Person were just nice, answered all questions even the stupid ones, test drove almost every car on the lot until I found the one I wanted. Just a wonderful experience from top to bottom. Going back when its time to get another one!

My husband and I were in the process of comparing vehicles and we ended up buying a used Q7. Our sales associate Carlos was amazing. He was very friendly, knowledgeable and did not pressure us into a purchase. He made the entire experience pleasurable. The other individuals we encountered during the process of buying were just as pleasant to work with. I would recommend this dealership.

They made the process easy and it didn't take long to make a deal. Felt they were very fair!

Amber Mills went above and beyond to make sure I was taken care of and satisfied buying my s5. She will always be recommended to all my friends and family.

Great service. Did not feel pressured and went above and beyond to answer my questions and meet my needs. Susan Is great and took her time to explain every feature in the car when I picked it up.

This was a very easy and laid back process! Everyone was super nice and was not pushy.

Everyone at Audi Las Vegas was amazing friendly knowledgable and helpful. I feel appreciate and taken care of which means the world to us. We have many choices in vehicals and will continue purchasing Audis as long as we come back to the same 5 star service. Thanks again Lisa and Mario Aguilar....

No pressure or stress car buying environment. I felt respected and not taken advantaged of. I was looking for a good, affordable and slightly used vehicle. Found the perfect 2014 Audi A4 @audi Las Vegas just under 10k miles and new I had to have it. Trade in value for my 2001 Toyota Tacoma was slightly lower than expected but still good deal. Also APR slightly higher than what I was expecting but again still good deal. Would definitely come back and reccommend to others.

Went in got the car I wanted. The dealership was able to give me a better finance rate then what I was getting from my lender. The salesmen were very professional . My Audi has lots of details to learn but I Love It!!

Audi has a long way to go to prove it has the stamina to endure the brutal hot summers of Las Vegas. Audi has been designed for the cooler climates of Europe and is finding itself having major mechanical difficulties in the Vegas desert areas. Several of my friends bought an Audi on speculation that Audi were well designed for all environments. They were both disappointed when their new Audi's broke down. Buyer beware! Do your homework and research on these pieces of work.

The sales personal is very very helpful. They work as a team not just go after the money.. I really recommend anyone that's looking for a nice reliable car. They give out options and try their best to work with you. Thanks Audi.....

I purchased the car from the dealer and when it was delivered the inside was not done. i told the sales Representative who was taking care of the car to wash it and clean it couple of times over phone and email. he said it will be done - but when i picked up it was 6.00 PM and i didnt have time to wait any longer. The inside was not clean as it was given to me as it was from the lot. This is not expected from Audi (auto nation) - after purchasing $43,000 car.

Had a wonderful review and purchase experience with this branch. Harvey was superb in dealing with my needs, and I ended up making a buying decision in 24 hours. And I love the car!

I was looking to trade in my Audi A4 to an A3 then i found this specialist through the Audi internet chat line on their website. Amazing experience and very efficient, we closed the deal through back and forth e-mails document, application which i sent and sign. I was approved and in a few days went to dealership and took home my favorite car,

Just a pleasant experience! Very friendly and fast transaction.

Wonderful experience, great service, both Mary Pro and Kim Beck we very helpful and pleasant to work with

Good custom service,very nice people,will referefer family and friend to this llocation

Easy Breezy is one of my favorite terms and that describes my experience dealing with Gareth and audi Las Vegas. Gareth was accommodating right away and made my experience very positive. I keep getting many compliments on my new audi and its all thanks to Gareth and the team!

Great experience with no high pressure sales. Knowledgeable and friendly staff, particularly Gareth and Kim. Highly recommended.

Amber was very helpful in finding the right car for us.

Very helpful with my limitations of car buying and ensuring my goal was reached! Went the extra mile to make me a happy customer!

I purchased an Audi A3 and the service was amazing. The whole process seemed so quick and easy and Amber helped me through it all. She made me feel very comfortable and explained everything that I needed to know in order to be knowledgeable and comfortable in my new car. She made everything so exciting and I can tell she loves what she does. Thanks Amber!

Amber was very helpful, in helping with my car buying process. She's very knowledgable in her area of service. Everything, went very well.

Awesome car! The people are friendly, and the process was quick and easy.

Audi was wonderful to work with especially Amber! She was very helpful in securing the deal.

Tom and Gareth were extremely helpful with my recent purchase at Audi Las Vegas. I highly recommend this dealership!

In this day and age finding truly great customer service is almost impossible. From the bank to gas station from the 7-11 to Movie theaters. Being in the service industry as a Chef in possibly the most popular city in the world, I've seen and see a lot of what goes on in front of and behind enemy lines. So it's refreshing to see an individual ( my salesman Marvin Dodd) be as passionate about his craft and the client's needs.

Made the deal over the phone. Was very easy. Repeat customer for 11 years!

Best experience I've ever had so far buying a car!! It was quick to the point no games..

I couldn't be happier with the new car buying experience that I received from Audi Las Vegas. Great cars, good people, and a relaxed low stress atmosphere lead to a most enjoyable and satisfying car purchase. I'd like to thank the Audi Las Vegas sales personnel that helped me make the best choice for the Audi model and options that suited my needs, the management that got the numbers on my deal where I needed them, and the finance staff that made signing the paperwork as quick and easy as possible.

I couldn't be happier with the new car buying experience that I received from Audi Las Vegas. Great cars, good people, and a relaxed low stress atmosphere lead to a most enjoyable and satisfying car purchase. I'd like to thank the Audi Las Vegas sales personnel that helped me make the best choice for the Audi model and options that suited my needs, the management that got the numbers on my deal where I needed them, and the finance staff that made signing the paperwork as quick and easy as possible.

My salesman Greg Mahoney made the transaction smooth and stress free during the while process. Would redommend this dealer anytime!!

Always feel special when I come in the dealership.

Went in to look at a car for a family member and fell in love with a car for us, too. The process was easy and we were kept informed the entire time. Got a fair trade-in value for our old cars.

I purchased my Audi Q7 on 1/17. Susan Browne was my salesperson. She was very nice and helpful. I really appreciated the time she spent with me.

Automotive journalists agree that the Audi A4 has one of the nicest interiors in the class, with an artful design and high-end materials. The A4 also gets excellent fuel economy for an upscale midsize car, and reviewers like its lively acceleration.

At Audi las Vegas the staff will help you find whatever you want no matter where it is if it is in their capability it will be done thanks Jaime for tracking down my a3

I traded in my 2010 Lexus IS and got a amazing deal on a 2014 Audi A4. Doug was super helpful and willing to work with me. I am in love with my new car thanks Audi!

I recently purchased a Q5 through Audi of Las Vegas and had a wonderful experience! Gareth help me choose a plan and vehicle that I really love. He went above and beyond though out my service experience . I recommend this dealership to any one buying a car first !!!

Thanks to Susan and Patrick for a great Audi experience , bought a new S 5 and the car and service from the dealership has been great , from start to finish a professional approach from Susan and continued support .. Many thanks .....

It was a very good experience at Audi Las Vegas. They were very helpful and upfront about the entire process.I will definitely recommend them as a potential dealer for your Audi

It was a very good experience at Audi Las Vegas. They were very helpful and upfront about the entire process.I will definitely recommend them as a potential dealer for your Audi

It was a very good experience at Audi Las Vegas. They were very helpful and upfront about the entire process.I will definitely recommend them as a potential dealer for your Audi

The dealership representatives and the service staff have been exceptional!! They have been cordial, professional, very helpful and accommodating to ensure I'm happy with my vehicle...... I am!!!

I recently purchased a certified preowned A5 from Audi Las Vegas. I was assisted with my purchase by Gareth and Doug. They made the entire experience very pleasant and relaxed. All of my questions were answered thoroughly. Once I purchased, they spent a lot of time with me introducing me to all the technology that makes driving my A5 an awesome experience. Since my purchase, they have been readily available to assist me in any questions that I may have concerning my vehicle. Overall my experience with Audi Las Vegas has been exceptional! I would definitely recommend them for anyone looking to become a proud Audi owner.

I recently purchased a certified preowned A5 from Audi Las Vegas. I was assisted by Gareth and Doug. They made the entire experience very pleasant and relaxed. All of my questions were answered thoroughly. Once I purchased, they spent a lot of time with me introducing me to all the technology that makes driving my A5 an awesome experience. Since my purchase, they have been readily available to assist me in any questions that I may have concerning my vehicle. Overall, my experience with Audi Las Vegashas been exceptional! I would definitely recommend them for anyone looking to become a proud Audi owner.

Great Experienece overall. They were the upmost professionals with a non-aggressive approach and very accomodating. Believe me before I bought this car I shopped around and the competitors were always trying to one up this dealership but they couldn't. From the salesman down to to the Finance Department they are all A+. So if you are in the market for an Audi go see Gareth Nelson down at Audi Las Vegas.

I had great experience buying Q5 at Audi Las Vegas. Sales rep Susan Browne was beyond helpful when came to choosing right vehicle for me. All negotiations went very smoothly with out normal pressure that is expected at dealerships. Overall, I had great experience and I'm completely satisfied with my Q5 as well as with the treatment of the staff at Audi Las Vegas.

I bought my car from Los Angeles and had it shipped. It arrived in the condition as promised. Great experience.

The service is great ! They have helped me with any problem I had , and they even helped me wash the car!

I had the best experience working with Dan Palladino at Audi of Las Vegas! The process of obtaining a car felt easy & stress free, because of this great experience I will be an Audi driver for life. Thank you!

The service representative Eric was very good and attentive to my comments and requests. The car was ready at an agreed time, washed and all services finished. My other half is now considering an Audi which is a major step. Mary Jane

Tom and Gareth did an excellent job! They assisted me throughout the afternoon as I test drove several models. They did not just want to sell me a car... they wanted me to select the best car for my lifestyle. They were genuinely concerned about my needs during the selection process and they offered technical insights as I had many, many questions. Extremely professional sales team and an impeccably clean, well lit showroom... Tom and Gareth have made me a lifelong customer!

I had a wonderful experience at Sahara Audi Las Vegas. I spent several hours test driving various models and they were very patient and helpful. The showroom was beautiful and exceptionally clean. I purchased an Audi A3 Quattro. It is a superb automobile and Sahara did a great job of helping me to select the best car for my needs. Thank you!

Very good service and I love the car that I picked, very helpful and like my dealer so much!

Just stopped in to see a used Audi Q 5. We were greeted by Doug S. He was extremely professional and asked us the correct questions. After a test drive, Doug suggested a New 2015 Q5 for about the same payment. We ended up getting the TDI and it is "amazing". Luxury and performance all rolled into a beautiful/extremely well built SUV. It was TREMEDOUS shopping experience by Doug and the entire Audi team! I would recommend these professionals to any and all. Been buying cars for 40 years and this just might be my best purchase/experience ever.... even served wife and I lunch.

Mr. Harvey Huffman made it all happen. He made the buying process smooth to a fellow military veteran. He helped me own the Q5 from the start to the end of the transaction except, for the Financial processing and services portion. He even came to my residence to help me resolve the Homelink issue promptly and unequivocally. Being a first time owner of an Audi brand I needed lots of time and he displayed a lot of patience in demonstrating how to operate the options. Truly, he demonstrated high professionalism and sincerity thus earning my trust and business.

I shopped all across the country for my R8. Audi Las Vegas understood my needs and worked with me to close the transaction. I've been very impressed with this dealership and will be buying my next R8 2016 from them.

Throughly impressed with the professionalism and knowledge of Gareth Nelson. He made the buying process extremely easy. His flexibility when presented with numerous schedule changes was impressive and appreciated. He showed us all of our options and answered every question. The service department contacted us shortly after the purchase to make sure that we had a point of contact and future service appointment. Highly recommend Audi Las Vegas to anyone looking for a Great Automobile and a Quality Sales and Service Team.

Just bought my new Audi A3 a couple weeks ago, and I still talk to people about my buying experience! A huge Thank You to Michael Pyon for being so patient and genuine. His efforts really make me believe that my purchase was absolutely worth it. On top of that, the dealership has great customer service as soon as you step into the lot and beyond the day you purchase. Audi keeps in touch with you for any questions I may have and also as a remind to utilize perks like a lifetime supply of car washes! I won't be surprised if I stay an Audi driver for life.

My husband & I just stopped in to see the new A3. No one at the desk & not 1 salesperson greeted us. We sat in a few cars; again no one acknowledged us. Unbelievable! !! I would NEVER purchase a car from this dealership & I certainly would not recommend this dealership either!!!

I made my way to Audi of Las Vegas after visiting another local dealership which had poor customer service. Gareth was very welcoming and we test drove a few cars before I settled on an A6 3.0. The car was not in stock, but the ironic part is the dealership that I first visited had it in stock, and Gareth managed to trade for it. I love driving my new Audi.

We were looking to buy a Q5 with low miles. We contacted Michael and Audi Las Vegas regarding one that was listed on Internet. Although that car didn't work out, Michael worked hard to find another vehicle to meet our needs. In less than a week from first contact, he had the perfect car! He was great with communication via email, text and phone. He sent us many pictures. Since we were in FL (moving to Las Vegas soon), we had to do all this remotely. We did have our daughter go and test drive the car, and physically check everything as far as options, mileage and VIN number. We were able to do all the $$ stuff through our bank. Michael picked me up personally at the airport and the transaction at the dealership was swift and painless. Unlike other car buying experiences, this was a pleasure. Everyone that I've met and spoken to at Audi Las Vegas are well trained in customer service and professionalism. We are quite happy with our purchase and our experience thus far. Hope to do business with them again when it's time to upgrade our next car.

The first day I stepped foot on the car lot I really had no intention of buying a car and I was just "window shopping". Harvey sat in a new car with me and gave me a run down on the car which only peaked my interest and I became a little more interested about buying a car. Harvey turned me over to Michael and before I knew it I was buying the car! I went back 2 days later, signed my life away and Michael made the process so painless and smooth with absolutely no pressure at all. He took a long time explaining and teaching me all the bells and whistles on the car. And still, a week later, he is answering questions I send to him via email! Anybody looking to buy an Audi, I would highly suggest they make a trip to Audi Las Vegas on Sahara and ask for Michael Pyon.....he's the best!

I enjoyed working with the sales persons at Audi Las Vegas. They found me the exact car I wanted and even brought it in from CA for me.

Harvey Huffman at Audi Las Vegas gave us the best experience purchasing our new vehicle. We have purchased many new cars in the past from other dealerships, but nothing compares to the customer service Audi offers. Dan Palladino the financial service manager made the signing experience quick and painless. Excellent service!

I had gone to Jeep the night prior and was going to buy a jeep but then the next day I decided to take a visit to Audi. I have always dreamed of having an white Audi A4 and Eugene was doing his best to get me what I wanted. When I arrived after work Eugene already had cars aside to show me what he found for me. After everything was all done he got me my dream car. He made sure it fit within my budget and he really was attentive and caring about everything. I never wanted to go to a different dealership other than VW because of how well they treated me there but when Audi did the same for me I had no problem going with Audi. I overall love my decision and I am happy that before the age of 25 I got my dream car. I couldn't have done it without Eugene!

This was the best buying experience we have ever had. The sales team was very helpful and made the buying process enjoyable.

The whole process of my trade-in and buying a new car was easy and straightforward. Harvey is knowledgeable and was very responsive throughout the process. I would definitely recommend doing business there if you are in the market for an Audi.

Stopped by to look at some cars and the sales team at Audi was polite and helpful. I test drove a few cars and was not completely in love with anyone in particular. As with buying clothes I feel that if I didn't love it in the store I would regret my purchase. Gareth (my sales specialist) was patient with me an found me exactly what I was looking for. Although I stopped in with zero expectations of driving away in a new car, the team at Audi was so helpful, found me exactly what I wanted, and made my purchase process so easy I drove away in my new a4!! I will definitely be back when it is time for another Audi!!

Well, it was time to replace my second Audi with another A4 Avant. Since I live in a rural state, Internet searches are the only way to track down my preferred vehicle. I located three of them and began negotiations. While the other two did drop their prices a bit more, the pricing at Audi LV was already very aggressive. We agreed on a price and I had my bank contact them to work out the details. Throughout the process Mary Pro was extremely thorough, professional, responsive, and helpful. She answered all questions quickly and accurately. Even my loan officer was impressed with the staff there. I was slightly disappointed that it took so long after I arrived to complete the paperwork, as I thought we had it all taken care of. However, that was a minor inconvenience. I would certainly work with them, and especially with Mary.

Well, it was time to replace my second Audi with another A4 Avant. Since I live in a rural state, Internet searches are the only way to track down my preferred vehicle. I located three of them and began negotiations. While the other two did drop their prices a bit more, the pricing at Audi LV was already very aggressive. We agreed on a price and I had my bank contact them to work out the details. Throughout the process Mary P. was extremely thorough, professional, responsive, and helpful. She answered all questions quickly and accurately. Even my loan officer was impressed with the staff there. I was slightly disappointed that it took so long after I arrived to complete the paperwork, as I thought we had it all taken care of. However, that was a minor inconvenience. I would certainly work with them, and especially with Mary.

Well, it was time to replace my second Audi with another A4 Avant. Since I live in a rural state, Internet searches are the only way to track down my preferred vehicle. I located three of them and began negotiations. While the other two did drop their prices a bit more, the pricing at Audi LV was already very aggressive. We agreed on a price and I had my bank contact them to work out the details. Throughout the process Mary Pro was extremely thorough, professional, responsive, and helpful. She answered all questions quickly and accurately. Even my loan officer was impressed with the staff there. I was slightly disappointed that it took so long after I arrived to complete the paperwork, as I thought we had it all taken care of. However, that was a minor inconvenience. I would certainly work with them, and especially with Mary.

Had a wonderful experience recently at Audi on Sahara. Just purchased a new 2014 S5, Marvin Dodd made my purchase easy and quick. Second time I buy a car from him and will be doing business in the future with him. Highly recommend him and this dealership to meet ur expectations or over exceed.

Traded in my car for a used A6. The buying process was not long and drawn out. After the papers were signed, they sat in the car with me an gave me a tutorial on how all the electronics worked.

I have been leasing cars for the last fifty years and I have been driving nothing but high end cars such as Mercedes, Porsche, Jaguar, BMW and even Maserati. This is the first time I have ever experienced not being "UPSIDE DOWN" on a car, even though almost every salesman told me the opposite when I went into the deal. Now, Audi Las Vegas, represented by Patrick S. proved the value and truth of the lease/car on my 2012 Audi A7, probably the best car I have ever owned. Patrick was able to move me from the 2012 A7 to a better equipped 2014 A7 for virtually the same lease payment. How could anyone in their right mind object. Thank you Patrick, thank you Audi and thank you Audi Las Vegas.

We bought a used Audi there and the people we dealt with, particularly Mary P., could not have been more helpful.

Quick and easy purchase transaction. Great customer service.

Everyone at Las Vegas Audi was incredibly helpful. My salesman, Gareth N., was accessible, available, and willing to make my experience as pain-free as possible. The sales manager, Patrick, was outstanding as well. I will service my vehicle at Las Vegas Audi and I will make future purchases at Las Vegas Audi. They have a tremendous team in place.

I arrived at the dealership late on Friday evening to browse the cars. I fell in in love with the A5 and purchased one that meet my desired options that night. I had a great experience working with Mary & Deeno to complete the purchase. It was way past closing and Mary took her time to make sure I understood all the features of the A5. The next day Denoo followed up on my Bluetooth connection to see if I set it up correctly They have a great team! dt

I am very pleased with the service provided at Audi Las Vegas. The staff is very friendly and professional.

Fantastic service, great price, very helpful to me throughout the buying process, great followthrough after the sale. Love the car. Thanks Guys!

I can't thank Mary Pro enough for providing great people service. She was sincere on the phone and throughout the whole transaction. My wife and I decided to trade in our Japanese gas saver for a German tank, because we thought it would be safer for our newborn. I also explained to her that my wife is still recovering in the hospital and it would be really hard for her to come to the dealership. She offered to deliver the paperwork and vehicle to our home, because she said she knows how it is to be a new mom. She had it detailed and sent it through their used certification process before personally showing up at our home, which was probably after her shift. We really felt appreciated as a customer, even if we couldn't afford a brand new Audi. Shout out to Jaime, the manager, for making me feel welcomed at the dealership and giving his sincere congratulations. I think managers only come out of their office to help close a deal, but he came out just to shake my hand for being a new father. Overall, this had to be easiest car buying experience and I am positive that we will be returning to dealership first for our future needs.

One of their used cars caught our eye as we drove by. Stopped in for a test drive. Our salesperson was knowledgeable and helpful and not pushy at all. We said we would think about it and we came back 2 more times beofre making a decision to buy. The whole process by all involved was easy and convenient. They even got us an insurance quote that was way better than our existing company.

Knowledgeable salesman and great follow-up. Deeno is the guy to see.

Bought a used car from Aaron and he absolutely cared for me as a customer. Wasn't pushy, he was nice, professional and got me in the car I wanted. Thanks man from your new friend Dom! Your the best, will be buying my cars from you!

Went to test drive a car and came across Aaron Smith to help us. I have been to a lot of dealerships but have never came across a more welcoming, funny and easy going person to talk to. He never pushed or put pressure on us. I will without a doubt go back to see and deal with him when I ready to buy.

The service staff is always extremely helpful and friendly.

Bought a beautiful Audi coupe last Tuesday. The salesman was extremely helpful and courteous. The sales staff was friendly and accommodating making the trade in process smooth and seamless. Altogether a great day.

I love Audi Las Vegas! They have the best team. I have purchased 5 Audi's from them and would not go anywhere else. Jaime ( my sales consultant) is awesome and very knowledgeable. He always makes me feel calm during the purchase process. The entire staff is warm and hospitable. It makes it a pleasure to purchase a car. I was in and out of the dealership in less than 3 hours. How amazing is that? It is awesome to be treated with respect and dignity when purchasing a new vehicle. We have all experienced the horror stories out there. The dealership is clean, organized and of course well stocked with many beautiful Audi's. Thank you guys!!!

For years I've always wanted an Audi, and as of a few weeks ago, Gareth N. at Audi Las Vegas helped make the dream come true. Incredibly knowledgable about each and every model and is as equally well versed in music. Great dude, great dealership.

For years I've always wanted an Audi, and as of a few weeks ago, Gareth Nelson at Audi Las Vegas helped make the dream come true. Incredibly knowledgable about each and every model and is as equally well versed in music. Great dude, great dealership.

I first got in touch with Mary P. from audi las vegas online.. I sent her a email about purchasin a new audi, she was fast with responses and very informative and helpful. I HATE sitting in dealership goin back and forth with offers when buyin a new car, which is why i chose to do most of dealin over email. And Mary made this so much easier for me. Since i did some research online on truecar, kbb, edmunds etc, i had a fairly good idea on how much this car should cost. But didnt think it was going to be this easy. Mary's second offer was right on the good price range. So i made appointment to come in, and she honored everything we agreed on over email and more. I def. recommand this dealer!

Marvin Dodd was my contact for my new Audi A4, very pleasant, easy going and no pressure. Thorough with all the amenities in the vehicle and he was a willing to answer any questions that I had. I would definitly recommend Audi Las Vegas for a new or used vehicle.

Buying a car from this Audi dealership was a great experience, especially compared to other dealerships I have dealt with int he past. They were not high pressure and did not hound me with follow up emails after the test drive. They offered me a great car at a great price and worked with me on my trade. I would definitely recommend anyone shopping for a new or used car to check them out.

I purchased an Audi A3 from Jamie Bermudez and he was an all around great guy!!! I would recommend him to all my friends and family. He was very polite and courteous. Extremely knowledgeable and made the car buying process quick and painless. Thanks for everything. Hope to see you again in the future.

Audi was very professional and Jamie in the Sales Department was excellent in handling my purchase of a new Audi A4. I would highly recommend Audi of Las Vegas to my friends and family members.

The people made the difference, pleasant, professional, didn't waste our time. After 6 Audis we went to Mercedes, but we missed the handling and performance.

Honestly, this dealership made an impression on me; they were almost an hour from my home with more than a dozen others closer. I was searching online and found a red 2010 IS 350c, and thought it could be a bait and switch sales pitch, but no, Mary P. called me the next morning and asked what I was looking for, and would I be interested in a test drive...YES. I drove there and arrived late due to traffic and drove it, we chatted figures but I had to leave because my daughter missed the bus; she had the car cleaned and I drove back the next day and finished with an agreeable contract...took just about an hour! Mary P. and the fiance team made it happen. There were a few things that the service department needs to address and I hope that experience is just as smooth Thank you.

We have now purchased two Audis from Audi Las Vegas. I would never go anywhere else for our Audi purchases. Ask for Gareth when you get there. He is the best! The sales team becomes your friend and the purchase seems more like the formation of a partnership than a sales process. Even the financing piece is easy! If you are in the market for an Audi, visit Audi Las Vegas. You will not be disappointed.

We had a great experience at Audi in Las Vegas. Hermann Brumm picked us up at the MGM and took us to the dealership where we picked out a car that I won at the MGM hotel. He was a pleasure to work with and helped in so many ways. We drove the car home to Wyoming; thanks for everything. .

The parts department is extremely rude!! Not only the guy at from the parts dept., but their service and parts department's customer service all need to retrained. Spoke with them several times on the phone and went in there in person as well and not one time did I leave that place with good service. AUDI let me give you a tip, NEVER RAISE YOUR VOICE OR TALK BACK TO A CUSTOMER W/ ATTITUDE.

I recently went hunting for a high~end SUV. I was really intent on buying either the BMW X5 or the Mercedes M Class, but decided to pop into the Audi Las Vegas dealer on Sahara. I'm so glad I did. I met with Aaron, who was both friendly and knowledgeable about his product line. We took a test drive in an Audi Q7, and I fell in love with the performance and the way the car was equipped. The technology on the Audi is greatly superior to both the Mercedes or the BMW. And the way the way the Q7 can peel rubber from gravel onto pavement is amazing: NO LOSS OF CONTROL WHATSOEVER. It is pure heaven to drive. The sales/financing/management staff made my decision to purchase the Audi Q7 a breeze. No hard sales tactic. We negotiated a price and I was more than satisfied with what I paid for the pleasure of driving out with my shiny new SUV. I highly recommend that anyone looking to buy a high~end automobile to drop in and talk with Aaron. He's neither pushy nor does he use the sales approach of speaking ill of competitors: He lets his product speak for itself. I appreciate a man who doesn't have to berate a product I'm considering just to make his own product appear better. I would definitely look into buying another Audi. Perhaps a new Audi S5 convertible would be the ideal third car for driving down the Vegas Strip.

I recently went hunting for a high~end SUV. I was really intent on buying either the BMW X5 or the Mercedes M Class, but decided to pop into the Audi Las Vegas dealer on Sahara. I'm so glad I did. I met with Aaron Smith, who was both friendly and knowledgeable about his product line. We took a test drive in an Audi Q7, and I fell in love with the performance and the way the car was equipped. The technology on the Audi is greatly superior to both the Mercedes or the BMW. And the way the way the Q7 can peel rubber from gravel onto pavement is amazing: NO LOSS OF CONTROL WHATSOEVER. It is pure heaven to drive. The sales/financing/management staff made my decision to purchase the Audi Q7 a breeze. No hard sales tactic. We negotiated a price and I was more than satisfied with what I paid for the pleasure of driving out with my shiny new SUV. I highly recommend that anyone looking to buy a high~end automobile to drop in and talk with Aaron Smith. He's not pushy or doesn't use the sales approach of speaking ill of competitors: He lets his product speak for itself. I appreciate a man who doesn't have to berate a product I'm considering just to make his own product appear better. I would definitely look into buying another Audi. Perhaps a new Audi S5 convertible would be the ideal third car for driving down the Vegas Strip.

We had the greatest experience buying our Q7 from Hermann. HE was very helpful in showing the different Q7's to us and pointing out the differences in each one. we chose the S line for all extras and the Stealthy look. Fun time. we highly recommend the dealership and Hermann. thank you.

Great buying experience for me at Audi Las Vegas. I don't usually write reviews but I felt that they deserved it. Not too pressure driven and a good overall customer support. Thanks Kim and Hermann

I purchased a new 2014 Audi Q5 from Audi Las Vegas on January 9 and it was the most pleasurable experience I have had. Jamie B. was an excellent sales person and the professionalism, no hassle, no pressure type of sales was truly amazing. The Audi is a great SUV and even though I was looking at the Lexus R350, the Audi blows the Lexus out of the water. I will not hesitate to purchase another Audi in future.

long story short. Do not usually write reviews. Bought a CPO online ( I am out of state). car missing a key, Rear floor mat, cover of a sensor on front bumper and has a dent. Dont want to go into details. the sales team lied to me at every step. Tom Wlash their GM seemed like a nice guy and applogised and promised to fix. Thats been 2 weeks ago. also beware of their finance people. They wanted to sell me Audi care ( the car already had it), also a extra 96 month/ 100K mile warranty. (the car was CPO/ most folks would know what I am talking about) Telling me that this a AUDI product. That is fraud to mislead people into buying a aftermarket warranty telling them it is a AUDI product. Most people should have a good experience after all it is a german car. It is how they handle their problems that matters most. Any car new or old can have problems. I have friends with problems with their new M5's/7 series, it is how the dealership handles them that matters the most. Car esp a CPO should be inspected before pick up. missing keys/dents/floor mat/ cover on headlamp washer missing items tells me a lot about them. Also not to forget the way they are taking care of the problem. Oh that Patrick guy wanting to sell me that after market car insurance as a AUDI product, I might expect this from a thrift store but not with them. You buy a expensive car to have a good experience.

Loved It!! Harvey made this the easiest and best purchase ever that has changed my future vehicles to all AUDI!!! Good bye Mercedes Audi is truly a Great Car!!! Great People at this dealership !!! Very helpful and knowledgeable. Thanks to Harvey for all his help and going the extra mile for my family!!!

GREAT EXPERIENCE DURING BUYING AND GAVE ME THE BEST RATE

Purchased a new Q7 from this dealer. Best new car buying experience of my 63 years. Communication was great as was the service. WILL buy from this dealer again.

I've bought a new car every four years since 1970. This is the first dealership I've ever encountered that gave,upfront, a fair price for the new car and a fair trade-in value for mine. In fact, the price I was offered for the new car was below the True Market Value shown at Edmunds.com and the trade-in value for my car was close to what was shown at both Edmunds and Kelly Blue Book. No haggling, no dickering, no games. Perfect. Kim is what every internet sales manager should be. Hermann and Aaron are models of what showroom salespeople should be. My first visit to the dealership, I just wanted to sit in the A-4 to see how the comfort and visibility were. Hermann patiently showed me the car's bells and whistles then showed me the A-4s on the lot to give me an idea of the colors in real life. My next visit, Hermann was off for the day, and Aaron took me for a test drive and showed me options I hadn't considered before and ended up ordering. Finally, after researching the car on Edmunds.com, Kim gave me a deal I couldn't refuse. Want a great luxury car at a fair price. Go to Audi Las Vegas!