Recent Reviews from Audi Las Vegas

I brought my 2017 Audi TTS in for its scheduled maintenance on November 21, 2018 and Service Agent, Billy Elliott, was assigned to my vehicle. When I scheduled the appointment, I informed Audi that in addition to my regular maintenance, I needed them to fix my seat backs because they had become dislodged from the seats. At the end of the service, Mr. Elliott told me he ordered the seat backs but they would take 3 to 5 weeks for delivery because they were being shipped out of Texas. On January 2, 2019 (6 weeks later), I had to call Mr. Elliott because he failed to keep me informed of the status of the seat backs. After calling Audi's Service department and asking to speak with Billy Elliott, I was placed on a brief hold. When the young man returned to the phone he said "Billy Elliott was away from his desk but he would give him a message to call me." At that point, I remember saying to the young man "So he's going to call me back?" and the young man answered in the affirmative. On January 4, 2019, I called Audi a second time, since Mr. Billy Elliott had NOT returned my call as promised. This time, I spoke with "Nicole" and we went through the same ritual. However, when she returned to the phone to tell me that Mr. Elliott was away from his desk and she would leave him a message that I called, I informed her that was unacceptable and I wanted to speak with Billy Elliott's supervisor. She put me on hold again, and to my surprise, came back to the phone only to tell me that the supervisor was unavailable also but she would leave him a message to call me, as well. I informed Nicole there was no need for her to do that because I was on my way to the Audi dealership. I had just turned onto Sahara Blvd. from the I15 when my car phone rang. I said "hello" and the male voice on the other end said "This is Bill." As if I had called him and I knew who he was! When I asked where he was calling from he said Audi. I then asked him if he was Billy Elliot's supervisor and he said no but he was the person that serviced my vehicle. I then asked him the status of my seat backs. After putting me on a brief hold, he said they had not come in but while I was on hold, he had ordered them from Sacramento and they would arrive by Wednesday or Thursday of next week (Jan. 9 or 10th). Before I could ask him if he was going to call me when they came in, he had already hung up the phone. Today is January 25, 2019 and I still have not heard one word from Service Agent Billy Elliott nor his supervisor, who should have at least followed up with me to make sure everything was handled to my satisfaction. This is totally unacceptable for any department that has the term "Service" in their description.

Serita Taylor Jan 25, 2019

I brought my car in for recommended repairs that were discovered when I brought it in for an oil change. It was discovered at that time that I had an oil leak and I had torn bushings and would need suspension repair. Since I was planning on a 350 mile trip I decided to get repairs done sooner than later. I brought it in on Monday morning and did not get it back until about 6pm on Wednesday. I was able to eventually get a loaner, so this was not a big deal. This was a significant $4,200 repair. My drive was planned for early Thursday morning. I also had dinner plans Wednesday night. I would pick up my car with my family and we would drive to dinner. Driving away I noticed immediately that things did not sound right. Each time I pressed the accelerator my car was making a very strange noise. If you are familiar with term “low rider” or “mosquito” car, these were the sounds I can only use these descriptions to tell you what my beautiful AUDI sounded like to me. My car that I could never even hear at a stop light, was making this awful sound. I phoned customer service immediately and was told to bring it in at 7 am. I did. I was told today that everything was looked at and that this sound is my new normal, perhaps due to the repairs that were done. My new normal IS NOT NORMAL!! I find this unacceptable. How does a very expensive REPAIR suddenly make me have to drive a car that I find not only incredibly annoying but also embarrassing????? I have been driving this car for nine years and loved every second of it. I was considering giving it to my son and buying a new Audi. Therefore, the repair was important to keep it in good working order. I have done all of necessary work at this dealer as long as I have had this car. Service has always been excellent! I’m not sure what to think about this. I have always recommended you, your cars, your repairs. I wouldn’t have even considered going elsewhere. I think you just lost a repeat customer.

Diana and David Nelson Jan 14, 2019

So I bought a used 2013 GTI from Audi Las Vegas 10/14/2018. Everything went smoothly. The guy that sold me the car was very nice. About a week later my passenger window wouldn’t roll up properly and the moonroof was acting up. So I took my car in since I had a 90 day warranty on it. That process had a few bumps in the road but parts were ordered and an appointment was scheduled for me to get everything fixed. They had to keep my car longer than expected so they gave me a rental car. They called me a couple days later to let me know my car was ready. Now this is where everything took a turn for the worse. I get there gave them the rental car back and signed whatever papers the needed me to sign. They told me my car was parked out front. I got in my car and checked everything that was suppose to be fixed. Passenger window was working fine and the moonroof was good too. I drove it down the street with the moonroof open and it was making a loud vibration noise. Something it never did when I first bought the car. I pulled into a gas station to check it out. They didn’t install the air deflector that came with the moonroof from the factory. I took the car back to Audi. The service advisor that was assigned to my car told me she would take it back to the shop to see if they forgot it on their bench. I waited a good 10 min before I seen and heard my car flying down Sahara. (I did not appreciate the mechanic racing in my car). The mechanic pulled my car up and was asking me what was I hearing. I described it to him and told him that the air deflector was missing. That same mechanic and service advisor sat there and argued with me.. basically making me feel as if I were delirious and imagining things. After a good 15 min back and fourth with the both of them they finally suggested that they call VW with my vin number to see what parts I had on my car. Something that should’ve been done instead of arguing with the customer. The mechanic came back out and told me that the part was ordered and it should be in in a few days. He did not apologize for arguing with me. When I brought the car back the shop foreman Roger was very sympathetic and agreed that the situation was handled poorly. He offered to fill my tank up and detail my car. (I live 30 miles away from the dealership). So the gas really helped. Even though Roger went out of his way to give me a better experience..I will NEVER take my car to this dealership ever again. It seems that majority of their service advisors don’t believe in customer service. Especially KATHRYN YUST!! She is very rude and will talk to you any type of way. I kinda got the whole “racist” vibe from her. I will find a different autonation dealership to have my car serviced from now on!!

lalawne cross Dec 12, 2018

I was looking to trade in my older Audi Q5 and spotted an Audi Q3 in my price range at AutoNation Toyota. I had my Q5 serviced at Las Vegas Audi and new they were also an AutoNation store. I called Las Vegas Audi and spoke with Tony Lucero, in sales, and requested to come by and drive the car. The Q3 was brought over from the Toyota Dealer, I drove it and was also shown a few other used vehicles around my price range. I went home to think it over, no pressure from anyone. Called Tony the next morning and told him I wanted to purchase the Q3 that had been at the Toyota dealer. I went the next day to pick up the car, went through the financing process and drove it home. Everyone was great. Now the story gets good. Next morning after I drove to work - it was obvious the car was leaking oil - rather quickly. Not quite sure what to do - call service, call Tony my sales person, so I called Tony and he was amazing. Advised me not to drive the car, gave me the Audi roadside assistance # and I called them for a tow. Even the tow truck driver was awesome - came and got the car, I road with him to the dealership and picked up a loaner Tony had ready for me. I was assured by several people there would be no charge to me. Andy, the service adviser, called me the same day and as was suspected, the oil had been changed improperly by the Toyota Dealer and was leaking. I asked Andy to please do a complete inspection of the car - so I would know the exact condition - since it was not a Certified Used Car by Audi. I picked up my car the next day - Andy went over the complete diagnostic information with me - my next service, tire tread left on tires, everything. I knew I had made a good purchase despite a slight hick-up. Both my Sales Person, Tony and my Service Adviser Andy were great! They handled everything and made this buying experience a memorable one - in a very positive way. Definitely recommend Las Vegas Audi for both their sales and service professionalism. I am very happy with the auto I chose to buy from them!

Suzanne Spidell Oct 16, 2018

UPDATE 8/28/18. Keep having issues with Q7 now the car brakes hard all of a sudden and the seat belts tighten like if the sensors were picking up something in front when there’s nothing. Brought to Audi again where I got it.(8 Times now in less than a year!!! Talked to general manager (Darin Hegney) about the “lemon law” and getting me and my family into a SAFE car. He gave me the run around where I have to contact Audi of america and file a claim. Keep in mind this car is a LEASE!!! I contact Audi and they tell me since it’s a LEASE I need to contact the dealership. So now I contacted my attorneys!!! People BEWARE of this dealership!!! If you decide to purchase a car here and it starts giving you problems YOU are going to have to get an attorney to help you out because neither AUDI or Darin Hegney(GM) will try to put you and your family in a safe car with no issues!!! WOULD NOT RECCOMEND ANYONE HERE!!! Beware of the sales repS.Susan the fat white cow will talk to you all nice to try to get you into a new vechicle. But once you make the purchase and start having problems with your new vehicle she will completely ignore you. She doesn’t care about customer service since she made her commission already. Will NEVER purchase another vehicle from here. And as for you SUSAN you fat b@tch go 🖕🏽 Yourself!!! Went to talk to the general manager (Darin Hegney)about this issue today 4/14/18. I got the same answer again that they were going to “fix” the sunroof for the 5th time.is there anything else that can be done because obviously you can’t fix it. I expected a better quality car for the price that I’m paying not only that I expected better customer service. I really regret getting an Audi here! My wife would rather drive her 2006 BMW X3 than this $70,000 2017 Audi Q7 because the BMW is more reliable!!! I bought a brand new 2017 Audi Q7 from Susan 8months ago. Since I had the vehicle I’ve had to take it to the dealership 4 times already because the Sunroof would stop working. They keep telling me they fixed it but everytime when I’m on the road and my kids are in the backseat the sunroof stops working while open (while driving to Cali and it’s raining). This is getting really annoying especially when your dropping $70k on a new vehicle. For that price I expect a car with a working sunroof. I keep taking it in and you guyz tell me the same that it’s fixed. I have videos recorded showing it’s not working. This is making me not want to own an Audi!

Johny Blaze Aug 29, 2018

Sunday afternoon July 1 was driving my 2015 Audi A4 on I 215 when it started to decelerate. Without changing the position of the accelerator the car suddenly picked up speed again and then slowed down again. Decided to exit the freeway and drive north on Las Vegas Blvd. If there was going to be a problem, I didn’t want to be stuck on the freeway. I drove approximately 3 miles to Tropicana where the car died at the stop light. I was able to start the car after several tries enough to get through the intersection and onto the side of Tropicana Avenue. The check engine light had come on while driving on the freeway and remained on the entire time. Also the EPC light came on. We had recently received a recall notice about the EPC issue. Pushed the car into the New York New York valet and waited for AAA to tow me to the dealership. Drop the car in the early drop off and received a call first thing Monday morning letting me know that the car would be inspected. The service advisor called me approximately three hours later to let me know the car was ready to be picked up and that the only problem was it was out of gas. Seemed odd because the fuel reminder said that there were still several miles left to drive. Picked up the car drove to Costco Monday evening and on the way home the car repeated the deceleration acceleration and deceleration on the freeway. Tuesday morning July 3 dropped the car off at the dealer again and questioned the same service advisor (Mike) as to what had been checked the previous day. Also asked the service advisor to check the fuel pressure the coolant pump and the transmission fluid in case the car had overheated since there was no dipstick to check the color of the fluid in case it has been burned if the car had overheated. Was told that the fault code for the check engine light showed that the car was low on fuel only. Having several years experience in the automobile service industry, I’ve never heard of a check engine light coming on when a car runs out of fuel. Received a call at approximately 1 o’clock Tuesday the third stating that the car was ready to be picked up and that the high-pressure fuel pump was faulty and was causing the problems. When I return to the dealer I asked the service advisor to tell me what had been done the previous day and if anything had been checked after adding fuel to the vehicle. After reviewing the records on his computer he told me that nothing had been done and the car appear to be functioning properly. I told the advisor that it seemed highly irresponsible to me that the mechanic wouldn’t check the car out further after adding fuel to make sure there was no problem with the fuel system. I also let them know that it was very inconvenient that we had to return less than 24 hours later to the dealership with the car with the same issue after we had been assured that everything was fine. Definitely will not be returning to Audi of West Sahara and will be going back to Henderson Audi. Upon further review of my service ticket from the first visit, the mechanic specifically states that there was no EPC or check engine light at the time of his inspection however when he connected the car to the computer found multiple fuel pump faults. He remove the fuel pump to check the level (I’m assuming he means the fuel tank) and found that it was near empty. He checked the level sensor and added fuel to verify the sensor’s movement, test drove the vehicle and had no issues. That was when the service of visor called me to pick the vehicle up. Considering that there were multiple fuel pump faults, this just reinforces my concern that there were no other test performed prior to returning the vehicle to me.

Russell Mauger Jul 3, 2018

Just got my Q7 back from service. I had reported a leak in April that they diagnosed as a transmission seal issue. I had stated to them initially, that I would only notice the leak when the car was parked for a few hours after driving..... and that there were large amounts pooling up underneath. It took me a few months to save up the $2k I needed for the repair, and in the mean time I didn't want to drive it until it got fixed, so I started taking the bus around town. I was so excited to finally get the work done! I took it in last week and was told I would have it back by the end of that week. The service manager called and told me it was going to take a couple more days for parts they needed to arrive. I received the call on Wednesday this week that my car was done. I picked up the car that day, just in time to get some holiday stuff done. This morning.... not only a few days after picking it up, I noticed fluid leaking and pooling up underneath the car..... still. Audi performed a repair that I didn't need, and charged me almost $2000 to do so. They didn't even diagnose/fix my issue properly. The only thing that was corrected, was the battery replacement they needed to do. (Which I should add costs $500..... $250ish for a battery, and another $250ish TO INSTALL THE BATTERY�). Some of the electronics in the cabin have stopped functioning as well.... I'm not sure if it's due to anything Audi may have done when installing the battery, but they worked before, and now they don't. My major pet peeve however, is the fact that I stated I had a leak... and I feel they didn't even look properly. I even told them what color the fluid was. On a side note... the ATF fluid that they said was leaking from the seal is VW/Audi G055**** which is blue. The fluid that has been leaking is redish/pink with a slightly oily texture, and has been dropping from the body panels that cover the underside of the engine area. There are areas that is has collected and pooled up, and would be very easy for a tech to notice. I've put in a call to the service manager, and have had no response!!!!

Marcel Labao Nov 26, 2016

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the [non-permissible content removed] responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling [non-permissible content removed] in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is. If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint. I have a friend who nearly sued them for a fraudulent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't. These complaints aren't just anomalies. There's just TOO MANY COMPLAINTS with this dealership. I hope Audi of America takes their franchise license away as these guys are giving Audi a really bad name. Give your business to another dealership. ...If you ignore me....Good luck! You've been warned!..... *** P.S. I don't work in the auto industry and have no vested interest in these guys other than how they treated me and my friend and to lend voice to the CONSISTENT CHORUS of COMPLAINTS that this dealership is continuously receiving.

dr150 Mar 22, 2012

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