Erik Honn was pleasant and professional. Its a long drive to get car serviced. We had no choice but to sit and wait. Erik said he’d do his best to get car serviced ASAP realizing we had a long drive home. It was finished in record time. Only downside there was no coffee or snacks due to COVID-19. We were hungry and caffeine starved😩

Best car buying experience from start to finish.

I bought my Audi A 5 this week from Audi Las Vegas, my sales person JoAnn Zappulla was the best. After owning Porches for the last two decades this was a big learning curve for me. Johann was excellent in explaining all the options they were all foreign to me. I have owned my new car for a few days now and couldn't be happier making the change to Audi. Well Done

Ari is the best! I always have a great experience when I visit, always a loaner, and my expectations are consistently exceeded!

Excellent in every way! Well versed sales team and terrific service department! I?d highly recommend Audi Las Vegas to anyone looking to purchase a new or used vehicle!

Went in to look at a vehicle that I was told wasn't on the lot due to a minor fix. I walked in ready to purchase. A week later I got a text from the sales rep that it was sold Saturday night after he left. After talking to GM he informed me there was options available that I was not told about. Waist of a week.

Went in just to take a look at some of the new models. Chris was very helpful and informative without a lot of pressure.

Thank you Carl Kerns for expediting my service and ensuring my vehicle was ready for a cross country trip due to a family emergency. One less worry for me in these difficult times. It is greatly appreciated.

Hubbie and I had a great experience at Audi Las Vegas. We called first to set up an appointment to test drive the vehicle. Once we arrived, Leah was very helpful and patient answering all our questions. It was a very comfortable atmosphere with no pressure. If you're in the market for a new vehicle, I recommend setting up an appontment with Leah at Audi Las Vegas.

Very professional and knowledgeable team. The purchase process was painless and efficient.

I live approximately 65 miles from the Audi dealership in Las Vegas. The recall is to correct vehicle issues, that can be serious or not. Audi should refill the gas tank of vehicles that are recalled. Especially for long distance customers.

Carl K at Audi was great and professional!

The rear bumper of my e-tron was repainted and you can tell as there are bubbles and the finish doesn’t match. I’ll likely need to get the bumper repainted elsewhere. Also missed two other items for repair altogether.

Excellent customer service

My car with 10,000 miles was in their shop for over a month and never fixed the issue. Thank goodness for the lemon law and was able to get a new vehicle!

The Sales, Finance and customer service staff are friendly and professional. Our salesman, Chris made the experience pleasant, he was extremely helpful during the process.

Q7 20,000 mile full service - great service from the minute I scheduled the appointment until I drove off the lot later that day. Thank you Audi LV.

Called in to get my Audi serviced for a airbag recall, along with other services on 08/21/2020. I was told the airbag had to be ordered so I was told i was going to get a call back as soon as the part came in. I never recieved a call back so I called (08/27/2020) and made it urgent that I needed to get my car in for service and upon arrival I would need a courtesy vehicle so I could do what I needed to get done without being inconvenienced by not having a vehicle. I was able to get an appointment for the following day 08/28/2020 and was told there would be no problem in having a courtesy vehicle. Friday morning I arrive at the service department of Audi Las Vegas, Sahara location. Everything was going according to plan until I was asked if i had someone to come pick me up since the service I requested would take a while. I was then lead over to Eric Honn, who explained to me the reasoning why I couldn't have a coiutesy vehicle. I was told typically they do not issue courtesy vehicles for cars older than 5 years, and also that there want one available for me anyway. I mentioned my request for one over the phone and was told that wrong information has been given out to costumers on a regular basis. Being in sales, if someone is driving an older car of the brand of the dealership, its always a great idea to issue coirtesy vehicles so that costumer might be incentivised to possibly buy a new car. Being thay i was frustrated with the situation I expressed I would be taking my car else where, and I was met with no retention effort. I left then returned and decided to at least get the airbag recall done. I will be getting all my services done else where. I did not feel like my business mattered, and felt if I wasn't on top of the service department, my car and me as the costumer would've been forgotten about. I hope that this review gets to the service department of Audi Las Vegas (Sahara) in hopes that this can be something to learn from and provide world class costumer service, just like that product that VW/Audi has to offer. Been driving VW/Audi for 13 years now, and don't want the service department to detour anyone from buying/owning a VW/Audi. Thank you, Andy

8/24/2020 I had called regarding quoter for Q5 Audi -Battery.. I have been calling everyday trying to get a pricer a battery and labor.. it is 8/27/2020 still waiting for someone to call me back..DOES IT TAKE THAT LONG TO GET A PRICE FOR ONE SINPLE BATTERY!!!

Called the dealership to verify availability on an Audi S6 and it was available, and asked if anyone else was interested in the car and they said no. Told the salesperson I would like to purchase the car and sent over the application, waited for salesman to send me the paperwork and while I was filling out the deposit paperwork somebody was test driving the car, sent back all the paperwork and the salesman said that someone else was going to purchase the car and they had just sat down for financing. I was told that my paperwork was not in quick enough even though I had the application in before they even looked at the car and the deposit form was in his e-mail. why would the dealership even have someone test drive the car when I was going to purchase it. Bad sales practices.

I've been treated very rudely the past two visits at the service department, the last time I had my brakes done on my 2015 Audi A6. Now this visit was with Carl and we've been getting the run around about a leak in our car for 2 days now. He's done a horrible job of getting back to us and hasn't sent us any information. We've had to follow up multiple times and he still hasn't been able to give us a call back. No one else seems to want to help or care to help. All we want to do is pick up our car at this point.. Update After just walking in and getting the car, Carl proceeded to lie to my face and tell me wife tried to pick up the car yesterday but didn’t have her card. I’ve been with my wife for the last 48 hours every second of the day and we were not there. I sure hope you didn’t almost give our car to someone else and I really hope you can find more competent people, I’m sure there’s plenty of great people out there looking for a job.

Service Consultant "OJ" Jennings is terrific. I have no issues with "OJ." I said "No" to quote question as no quote was offered. My answer "No" regarding the price concerns the $610 charge for labor which is outrageous. I had checked with my Audi dealer in Tacoma, WA on the potential cost for the service I suspected. He was remarkably right on with the parts. He also was consistent with a diagnosis cost (paid to Pep Boys) before choosing to have Audi do the work. Even if a diagnosis charge was included in the $600 labor cost, the total was considerably more than what the Tacoma dealer estimated. And costs for virtually everything are higher in the Seattle area than Nevada. Did I pay for the actual time a technician worked on my car or for the nearly six hours I was there including the time a part had to be delivered from Henderson? In any event, I find Audi Las Vegas to be a very customer friendly place and pleasant place to spend time. I'm very disenchanted and disappointed in your fees for service.

Detailed, efficient and quality customer service.

Salesman Jaime is very knowledgeable when it comes to the specifications to the car. I highly recommend Jaime.

Another great experience at Audi! I planned ahead and asked for a car and I was in and out quickly. Everything is very clean inside the service area and my Audi came back to me fresher than when I brought It in.

They are trash. Save yourself the headache and go to the Audi in Henderson. Much more professional. OJ doesn’t know what the hell hes doing and don’t expect him to keep you updated.

Salesperson: Attentive and pleasant. Finance manager: Unscrupulous! Once I declined to purchase options he suggested, his attitude became quite unfriendly. I asked: Are the manufacturer warranty 3-year and 50,000 miles? His reply: 1-year and 50,000 miles.

Great service all around. Just bought a new 2020 A4 and was treated royally. Great deal and great care.

A tough repair call was handled well by M. Crowder in the service department.

I have been a loyal Audi enthusiast mainly because of their excellent service department at the Henderson location. However, I made the mistake of taking my car to this Las Vegas location when my check engine light went on because it is where I originally leased my vehicle from. (My lease is almost up & I wanted to tour the sales floor to see what else I could get.) BIG MISTAKE!!! When I first called for an appointment - they said that the first available appointment was in 2 weeks. Since we are in a pandemic & I wasn’t using my car much - I was not too worried about it. When I arrived that morning for my appointment I met with my service advisor, Micheal & was quickly on my way. Later that evening, Michael called & said that I could come pick up my car. He stated that they had to order a part for my car & that it would be about 2 weeks (since it needed to be shipped). I asked him if I should make an appointment for 2 weeks from now since that seems to be their waiting time. He said no- that he would call me as soon as the part was in & would set my appointment up then. When I first drove my car off I did notice that they had turned off the check engine light. Fast forward 3 1/2 weeks later... I still did not hear from Michael - so I called the service department to check the status on the part. The person that I spoke to from the “parts department” said that they have the part in. From the way that he said it - it seemed as if the part had been there for some time. So I made an appointment for the next week to get it put in. In the meantime my check engine light went on again. When I brought my car in - I mentioned this to Michael & he said that he would have them do a full diagnostic once the part is installed to make sure that everything is good. I picked up my car later that evening & everything seemed to be in working order. Two days later I had to make an emergency trip out to Los Angeles. On the second day there- my check engine light goes on AGAIN!!! Now I am stranded in LA with a car with a warning light on. So I call the Las Vegas service department to see what to do (& to express my frustration). I was told that I would need to speak with Michael... but that he was with another Client. The person who answered the call said that she let him know of my issue & that he would call me back within 20 minutes. It is now 5 days later & STILL no call from Michael. I now have an appointment set with the Henderson location (which I should have done in the first place). They had appointments the following day & are so accommodating!!! My lease is up at the end of September - and because of this horrific experience I have decided to get a Tesla instead.

Chester was absolutely amazing. The vehicle is as pictured, runs well and I'm very happy with my purchase.

Let's get this out of the way first---if you want to most knowledgeable, passionate, service oriented sales rep then please ask for Daniel. You'll buy a car and end up wanted to adopt him. Heck he even named his dog Enzo after Enzo Ferrari. The dealership went through a complete remodel a few years ago and is welcoming and modern. I purchased a new Q5 hybrid for my wife's 10 year anniversary. Turbo blue with grey interior...way too many white, black and grey cars out there...this is the color you want. Daniel became a trusted advisor without the hint of salesman's breath. We settled on a price that was a good but fair deal for all parties. Daniel constantly went above and beyond by making the experience a joyous and exciting affair. Please don't retire...we'll be back!

First service on my Q 5 went great without any trouble

Erik was nice and informative. I had a pleasant experience.

Excellent customer service and work received from Orville Jennings (Service Department). Car serviced and returned to me the same day. Kept completely informed throughout. Total confidence in Autonation Audi of Las Vegas.

Prompt and professional services

I love my Audi and the service center is always so friendly and helpful.

Our sales person Jamie so awesome very helpful and professional. Travis CSF manager is very nice too. Recommend this Audi dealership.

I’ve always had a good experience with Audi service. However, this time Michael who was my service advisor was not completely aware of what was going on when it came to my car getting ready. I made an appointment to drop my car off but I had to wait on Michael to get off the phone which was around 15-20 minutes. I would think if I made an appointment and a customer was in front of you that I would take priority over a phone call. When he got off the phone he quickly took my keys and gave me the keys to an A3 loaner & pointed it out to me and was on my way. The loaner I received a had a full tank of gas however it was filthy and smelled like cigarette smoke. I am allergic and sensitive to smoke. Michael then called me at 3:30 letting me know that my car was ready. When I arrived, Michael was not there & another advisor informed me my car is not ready and it still needed to be washed. I waited 50 more minutes before my car was finally ready. My time is very valuable that is why I make an appointment. For this reason alone, after my lease is up in 6 months that I will switched to another brand. My previous experiences with the service department has always been up to par. I prefer not to be set up with Michael on a future service.

Very good service and looking forward to next time visit

Excellent service advisors, mine is OJ, with a professional matter of fact approach I appreciate. Sales, not quite as helpful as I’d hope as a multiple and repeat Audi owner seeking 85K cars, but with social distancing etc, perhaps that plays a role, in fairness.

JoAnn was our customer service rep for our car purchase and she was excellent. I live in Phoenix and my wife wanted a very specific vehicle that we didn’t have near us. When I reached out about the vehicle Autonation Audi Las Vegas had, my questions were answered thoroughly and promptly. I asked for a video and more pictures and JoAnn had them to me within minutes. Based on the feedback from JoAnn we drove right up to Vegas and the car was exactly as described. The sales process was smooth and went quickly. Additional service options were available in finance but we were not pressured when we declined. I would definitely purchase from them again and the car has been wonderful. JoAnn went the extra mile and asked us to text her directly when we made it back safely to Phoenix. Even then she followed up with us to ensure we were still satisfied.

Second time to service my Audi at Audi Las Vegas and even more disappointed than the first visit. I found a pollen filter on my passenger side floorboard. The filter looks brand new. So either they didn't install the filter, for which I was charged, or they did replace a new filter with a new filter and charge me for service I didn't need. The worst issue is the lack of response to my calls to the service department following up on why there was a new filter on my floorboard. Three calls, three messages and no return call. If this is the only Audi dealer in the LV Valley, I may have to trade our of the Audi!

Very nice staff and clean showroom with beautiful cars they just didn't have any pastries or snacks laid out like there is at Mercedes Benz or BMW. I changed my review to 5 stars as everything was great. I only gave 3 stars before because when I go to the Mercedes dealership to have my car serviced or the BMW dealership to have my daugter car serviced they have pastries and snacks for their customers. So When I brought my son car to Audi and didn't see any pastries or snacks I removed 2 stars. However Audi was great and also provided A1 service

Bought my first Audi (S5) through AutoNation Audi Las Vegas and the team made it a wonderful experience. They went above and beyond to ensure the delivery and instruction was excellent. There were a couple of minor delivery issues that were cleared beyond my satisfaction and made me a raving fan. I really appreciate all team approach that made me feel special.

Took vehicle in for routine maintenance. Replacement of cabin filter was included. Brought the car home to find a brand new filter sitting on the passenger side floor. It’s obvious the work wasn’t done. Called the service department and left a message with a live body yesterday and no return call. Left a voicemail today and still waiting. Wondering if other work wasn’t done that was paid for. Will probably have to return to the dealership without an appointment to get the work completed unless I want to continue waiting for a return call. A return call was received and a cabin filter is now called a pollen filter. Our service advisor is off work today and another advisor will call back today (hopefully). Plenty of inefficiency to go around. Got me wondering if this dealership’s service is the best choice. Mistakes happen but the ability to promptly correct them is not an extraordinary expectation.

Naod Haile is one of the best I have ever dealt with when buying a vehicle. He was beyond patient and answered all my questions. Thank you I love my new 🚗

Naod is the best ever. Go see him. He is patient and knows his stuff.

The team at Audi Las Vegas was fantastic and made me feel special. They creatively worked through some minor details on my purchase to make sure I was totally satisfied. Big thanks to Chris, Patrick, Chris, and Heni for the incredible service! Exemplary

Great customer service and knowledge

Waiting for parts

Purchased a new Audi from this dealer 28 months ago. The car is fine. It has been serviced 5 times. Not one of my experiences with the Service Department has been satisfactory. They are nice, but there has, invariably, been a scheduling, billing, record or shop service problem. I also noticed that---unlike most dealers---this one has not, previously, been interested in my opinion about the quality of their service. Most Service Departments desperately pursue complimentary evaluations. After two years and five visits, this is the first time I have ever been asked for an opinion. It has made me suspect Audi dealers have the option to dispense with an evaluation when they are aware things did not go well.

Salesman (Anacieto Lumapas) was overly aggressive and pushy, mis informed me about the vehicle being Audi certified on several occasions . Salesman lacked knowledge of the vehicle warranty when being transferred from a sister location. Found out the day right before signing. He did not come forward with this information I had to ask. The vehicle was not thoroughly detailed. When I got inside there was food debris and a dental floss stick that had been used tucked in the side of the drivers seat. The vehicle then had to be taken to be cleaned. The salesman kept trying to put me into vehicles outside of what I wanted and outside of my budget. I spent more time at the dealership than I did with my own actual credit union. There was a delay of 1 week for my vehicle to be shipped. I had a death in the family and had to rent a car on 2 separate occasions. I was promised I would be reimbursed by them since my vehicle had not arrived and have not been reimbursed as of yet. It?s been 1 week now. THIS WAS A HORRIBLE EXPERIENCE AND WOULD NEVER RECOMMEND ANYONE OR BUY FROM THIS DEALERSHIP EVER...

Bought 2 cars here! Bought 1st one new and 2nd one used...great experiences both times. Rod was a very helpful and patient salesman. I love that Audi has its own financing department - both times they had the best loan rates. I lobe Audi!

The Service Team at Audi of Las Vegas (Autonation) was quite slow. It took nearly 4 hours for an oil change. We were quite disappointed in this turn around. Elsa Calderon Reno, Nevada

Friendly ppl - fair deal. Nice place. Keep in mind warranty is not needed when you speak to finance person. Probably not worth it for used vehicles.

Never again will I buy another Audi. Bad service and not so nice people. Audi has a lot of issues and good luck if you need service out of these folks.

I can’t say enough about the team at Audi Las Vegas. I just bought my third car there and the experience was unsurprisingly quick, friendly and easy. Tom and Richard are class-acts and are always willing to help with any needs and answer all questions. The service team over the years has been nothing but professional, friendly, and efficient. I highly recommend stopping by and experiencing the whole team for yourself... not to mention the absolute best cars!

Don’t EVER come to this dealership. They sit back and twiddle their thumbs. Waited over 30 minutes to speak to a representative, just to be sent to a voicemail box. MULTIPLE TIMES!! I showed up to the dealership to speak to the “service manager” Carl. He was zero help, lacked in customer service skills. Claimed to be having a “busy day” with 4 cars in their service department area. Do not, and I mean do not spend your time or money here. These people are of no help

The title “service manager/ supervisor” should be stripped from Carl immediately. He was of no help!!!! I came into the dealership, pressed him about the status of my vehicle, he showed no interest in the problems I was encountering. He decided to care about my car when I LEFT the dealership to update me about my car. Mind you, I dropped off my car at 7am. It’s 12pm and Mr. Carl barely gave my family and I an “update”. Lousy, lousy, lousy. The whole facility.

OJ is the absolute best! So glad to have him as my advisor. Thank you for all your help always!

Great service and friendly staff!

OJ is the best. He was very helpful, goes above and beyond! Wouldn't think twice about going again!

Ariane was tremendous to work with. She was my service advisor.

Took close to three hours to get through to speak to a service rep for an appointment. Left number at their request for a call back. Never got one after over an hour of waiting. Called again and waited close to half hour for recording to stop and for a Service Rep to respond. this is unacceptable.

very good

they have the best service in town

I took my 2018 Audi Q7 in for its annual service. My service advisor was Ariane. She was GREAT to work with. She knew her stuff. She was easy to talk with. Most of all, she had a great personality and gave back my car in great shape. Thank you Ariane for all of your help!!

Service department was efficient and took care of my problem.

Very nice, very clean dealership. No haggle pricing, easy down payment options detailed for you; & a no pressure sales situation, I'd def recommend whether looking at new Audis or used cars in their fleet.

Good help from Harold - Audi parts. Highly recommended by Pedro|Contreras.

Clean and friendly environment. Eric in service is very professional.

The best of the best and service!

We had our Audi SQ5 in for Maintenance. Seamless checkin and got our rental. Car was ready when promised.. Erik was very nice and kept us informed.

Clean location, courteous people but lack of a single point person who was able to lay out clear timelines and get things accomplished within that time frame.

Great service

I had a great experience. I worked with Craig who was very nice and super helpful. He explained everything that I needed, gave me options on things I could have done, but weren't required, etc. and was just all around great!

OJ from the service department is very thorough with his details about my vehicle. Gave options with no pressure. Great customer service.

I am very happy with my new car Buick Encore GX The service i recieved from the salesman (David) and also Kathy which help me set up my phone and showed me all the features in my car also finance were very helpful I just love my new car

I was incredibly disappointed in the service. I spent thousands of dollars on a prepaid maintenance plan of which at this point I’ve had two oil changes. Instead of rewarding me with good service for this purchase the service advisor tried to sell me multiple additional services for hundreds of dollars stating they were not included in the maintenance plan I purchased for thousands of dollars - tire rotation is somehow not included in this? After this I was talked out of having them wash my car. I was told it would add hours to my visit and they don’t do a good job anyways. Every time I have visited this dealership I have been disappointed with the service.

Arianne in the Service Department is awesome! She always makes bringing my car into service so quick and easy! She's very responsive in getting back to me when I need assistance and is always a great help!

Worst experience ever. Purchased a vehicle and had it shipped Reno. The sales representative Christopher Pocino told me the car was in perfect condition, when I received the car there was a crack on the headlight and a ding on the bumper. The sales team was very uncooperative had to call them several time because they would not return my call. After speaking to the GM, they had agreed to pay for half the cost to repair the headlight only, however I am still waiting to receive the check. Would not recommend to do business with them.

Great service every time I visit. Bought my last vehicle from here. Great people to work with.

The only comment I have is that it seems to take such a long time to get the service completed. Hopefully the shuttle will be running next time and we can go somewhere to pass the time.

A no pressure, no haggling experience allowed us to purchase a great car, the A-3, at a great price and feel very good about our new vehicle. Rod was fantastic. He was patient and very helpful. We visited 6 other dealerships and only one other was a similar experience, Subaru, as they also have a no haggle policy. We went ultimately with Audi as it was just a much better deal.

Great experience at Audi Las Vegas. Friendly staff and my sales rep Chester was very helpful. Thank you guys!

O J was the service writer , and Art was the technician , both were very professional and very helpful , I felt very welcome and will not hesitate to bring my car to them again when needed

Every experience I've had here at the Audi of Las Vegas has been a good one. The staff has always made me feel welcome and remembered me each time which I think speaks volumes of who they are as a business. Communication was always quick and easy.

Negative would be that you make an appointment for a specified time only to find out that everything is backed up and your appointment service will only take place several if not days later. There needs to be a way that when you make an appointment that it will be reserved in the time slot or you need to be told differently. Your customers have commitmets that they need to keep.

I brought in my A3, which is 2 years old. I was an Uber driver so I have over 64,000 miles on my car. I have since left ridesharing due to the pandemic and now my car belongs to me! I did my oil & oil filter change & the usual multi-point system check. I also got my interior sanitized. I’ve been doing that to keep safe and keep my passengers safe. I highly recommend the service, which I’ve been using before the pandemic. The folks here help me take good care of my A3. I’ve got a few things to get caught up on, and the service technicians make sure I’m aware.

Great service, if you want to buy a car ask for Daniel.

I have bought two cars from Audi of Las Vegas. My first car had a couple problems I noticed after I bought it so I took it back and they fixed them no problem. My second car however had much more problems. After a month of driving the car we started having check engine lights come on. I took it into a shop and they found leaking motor mounts and bad control arm bushings. The shop contacted my warranty company and the warranty company sent out an adjuster to check everything out. My warranty company did not cover the problems because they said the damage looks old and there is no way it could have happened in the little time we have owed the car. I contacted Audi to see what they can do for me and the answer was pretty much nothing. I was told the head of service said that those are normal wear and tear items which I understand but not after having the car for 45 days. Then I was told to talk to Richard the manager so I gave Richard a call a couple times and still haven't heard back. Now I have to pay out of pocket to have 5K in work done to a car I just bought. So what I suggest to anyone that wants to buy a car from Audi since it's a autonation dealership just have the car transferred to another autonation location then you won't have to be treated like dirt by Richard.

I had a wonderful experience at Audi purchasing my new car, my sales consultant JoAnn was so helpful and made sure I was taken care of. The finance team as well with ensuring I get the best rate and answered all the questions I had. 10/10 experience, would definitely recommend. Loving my new car!

Estimated time was correct and service was great. Thanks to Eric for all his help and also doe having a loaner car for the three hour service.

I had a great experience at Audi Las Vegas. From the moment I walked in and started talking to Chris to the moment I walked out, I felt heard and respected. I’ve been to other dealerships where I felt pushed or disrespected during my visit, but that was not the case here. Everyone was polite and courteous to my wife and I, and especially nice to my 14 month old daughter. Even after the sell was “in the bag,” Chris stayed with my family and I until the finance office was ready to see me. I can’t think of one bad part of my experience at Audi Las Vegas. The car rides smooth too!

Nice service people but 1.75 hours for an oil change??? Way too long. Should be half the time, especially with an appt.

Awesome customer service from the Sales person to the Service Team! They take care of any questions or concerns you may have in a satisfactory manor.

Very nice people helping you. However, it should never take 1.75 hours fir an oil change.

Sales person not knowable enough, some false statements No manual, truck Shields.

Good service 👍

Overall the sales people were good. I would expect when buying an Audi to have more of a red carpet experience, maybe some Audi gear. My vehicle was also not perfectly clean. I would expect it to be spotless. I also have a rattle in the passenger door (I think that’s where it’s coming from) that should have been noticed prior to delivery, I will have to set up service now on a brand new car. They did give me more than expected for my trade and was able to get the rates where they promised. Overall total time at dealer was about 4 hours, some of that having to go back to meet with the tech guy to show me an app that virtually does nothing. Updated review to add service dept... I have had several great experiences with the service department, specifically O.J. He does what he said he would do and has great follow up. Highly recommended him for your Audi service needs.

Audi Las Vegas’s Service Dept is top notch!! Def a Five-Star Experience!! Michael Crowder always provides me with an outstanding experience with excellent communication and always works with my time frame. I would definitely recommend anyone to Audi Las Vegas and especially Michael Crowder for any of your service needs!! Thanks Michael & Audi!!

Valet pickup service at the house was outstanding. Dealer worked to get part for car to optimize service and part replacement coordination. Car interior was sanitized and exterior was cleaned.

Excellente staff...Carl is very proffesional ,thanks a lot.

We went in to look at 2020 Q series. Salesman was Alex Medal. He showed us the cars, gave us the prices and seemed very uninterested and was not engaging at all. He did not mention any deals or specials. We asked about the 2019 models he gave us the same price as the 2020 models.... So we left and drove down the street and bought a Volvo XC60 T6 Momentum Full loaded 15 mins later. And we're buying another car in 6 month and will go back to Volvo .... Thanks Alex.

always be my best place.

i was very unhappy with Carl and the way he responded to my problem. The car electronics malfunctioned on a road trip. There was a cloud burst, my car hydroplaned and then the transmission light came on and I couldn’t accelerate. My life and my grandchildren’s were in danger because the car malfunctioned. They charged me 250 to do a diagnostic and Carl was not accommodating or sympathetic and claimed that if anything happens after 50,000 miles I have to pay. I feel like what happened to me should be guaranteed by Audi no matter the miles. We have purchased 4 Audi’s in the last ten years and we’re looking to buy another. But we won’t. Carl/Audi showed no compassion nor responsibility for the malfunction. Not responsible.

OJ, in the Service Dept. was a pleasure to work with. He did a little research for me and had an informed answer for me in the afternoon. Really a seemless service appt. Liz G

I have bought my car there and they changed my break and they really squeeze bad and they told me is normal not help full, I try too call the number and no one hasn't responded and they told me some one contact me I even left messages . Not helpfu . Since then I try too contact no one never responded I never thought dealer ship will put something not factory part and put some used staff from audi .I drove only about 8 thousand mile and my break was out .

I purchased my vehicle from this dealership and I must say the service representative OJ is OUTSTANDING... He exudes A++++customer service... How refreshing to know that people like him still exist...it's hard to come by these days... He certainly is not just working for a paycheck like most people these days...he clearly has passion for what he does and loves helping customers...he goes above and beyond for request that are feasible... Mostly he is very honest without him saying so... lol... Audrey A.

Amazing experience! Joanne was more than willing to go above and beyond to make sure we stayed safe, we did not come in any contact with anyone, we were in and out in record time! We did everything online so we didn't have to take any risks and maintained social distancing! She and the Audi team are amazing!! I highly recommend using her to purchase your next vehicle!

They do not seem to care about long term customers. This is my second Audi and I planned on staying in the Audi family. Unfortunately they accuse the customer instead of standing behind the build quality of their automobiles. My A6 is less than 1 year old and has less than 10k miles. The moulding around back window was coming loose at the seam, instead of fixing, they accuse me of causing it. Buyer beware and be sure to thoroughly inspect your new car as they will not stand behind the product. Below is the picture of what I supposedly caused on my new Audi. I will be taking it to a reputable local body shop to fix. Edit to add - my rating was 5+ stars until they questioned my integrity.

Great service especially during these times. Professional and on time.

I have had 2 Audi?s serviced at this dealership both of them were excellent experiences their staff was cordial even during the corona 19 virus.

I was apprehensive about getting service during this time but the process was very safe . There was no contact and everything was disinfected at drop off and pick up. Michael was a pleasure to work with keeping me up to date.

Easy Scheduling; great service on my 2008 Audi TT @ 132,000 miles. This is my 3rd TT and the Dealer Service on my Audis has alway been exemplary. I highly recommend timely and continued service from the dealer, especially Audi of Las Vegas. Their professional and courteous staff is second to none. They're The Best!

Leah made my car shopping experience very smooth... Super customer service

Seemed fair but... We recently moved to LV and brought our A6 here because our old dealer inadvertently forgot to reset the "Inspection" indicator a few months ago before we moved. The car is still well within warranty and records are easily attained if they doubted our statement. They said they had to do a once over first and then if no issues, reset the indicator. They charged $78.88 to do this. Wow. I tried to get the old dealer to refund that cost since it stemmed from their oversight but nope. This is our 3rd Audi and the lease is up so we were looking at getting into another one but truth be told customer service with Audi has been wearing thin with us.

I had very pleasant experience. Will definitely recommend.

great place. i love this dealership. they are always very nice and considerate .

OJ was the most friendly and informative service employee I have came across. He kept me in loop on what was going on and Advised me on service / warranty I was never initially informed on. Great service and overall pleasant person to work with.

Will Han and Las Vegas Audi went way above and beyond the call of duty to find me my perfect and very specific SQ5 that I wanted. Their communication throughout the buying process was excellent and spot on. A big thank you from a very happy customer.

Took my car in for complementary 30 point inspection . They washed my car which was a nice gesture. However, they scratched the driver side rear panel and tail light. :-(

From the start honestly and warmness! I was alittle undecided and my sales professional Eveline and sales manager Patrick and kristopher finance made it happen. My Q3 is amazing and I'm very happy Spotless facility and even better service! Thank You

Audi Las Vegas is a great place to buy a car. Everyone there is so nice and professional. I love my A6.

My recent visit to AUDI of Las Vegas was AWESOME. The people were great and the service was great. The showroom and to include the restrooms were Hospital type clean. I will return. Yawnny Reese, the service manager was stupendous. He could not have done more, he even arranged a shuttle to take me to my Doctors appointment. I will return to AUDI of Las Vegas for any issues. They could not have done more, Very satisfied. Thank you Tim

Personalized service and it all happened at lightening speed.

My experience was excellent. Carl is very knowledgeable and he explained everything to me. This was my 1st time at the remodeled facility and it is beautiful.

My first time visiting the dealership. Very courteous and helpful service staff.

Just bought my 2015 Genesis 5.0 and I couldn't be more pleased. Warren was great, and really took care of us. No pressure and everything was straight forward and up front. I got my after market warranty, and I'll be going here for the service. 5 stars stars! .

Just bought my 2015 Genesis 5.0 and I couldn't be more pleased. Warren was great, and really took care of us. No pressure and everything was straight forward and up front. I got my after market warranty, and I'll be going here for the service. 5 stars stars! .

Just bought my 2015 Genesis 5.0 and I couldn't be more pleased. Warren was great, and really took care of us. No pressure and everything was straight forward and up front. I got my after market warranty, and I'll be going here for the service. 5 stars stars! .

My car was dead. I had to jump start my car. Carl Kerns my service consultant told me bring the car in and he would take care of it. So i went from and dead battery and a non-moving car to everything taken care of. Even took care of an open recall.

Great service; Carl is the best.

Ask for OJ in service. He did a great job and made sure we were taken care of.

My service advisor, Eric, was knowledgeable and courteous. The facilities are absolute first rate and the quality of the service completed on my 2016 TTS was exceptional.

They are very friendly and knowledgeable and very quick

Awesome experience overall . I was told throughout the entire process when my car should be done.

Just took my A6 in for major service at 55K. We’re from out of town and could not be happier with Yawnee (Cedric) the Service Department rep. Very engaging personality and superb attention to detail.

Excellent service, prompt service, every detail of service provided.

Michael has been great! I appreciated his assistance in planning my maintenance for the long term. I had a emissions issue that I tried to get fixed for a year, he had it fixed in one visit. The customer service was exceptional, cant say enough about how smooth the process is. Thank you Audi Las Vegas!

I went in for a free multipoint inspection on my car, My service advisor, OJ, was very helpful and courteous. With no appointment I was able to get in and out quickly, I'll be returning here for service in the future.

I have been purchasing high end German Vehicles for many years. I switched from Mercedes Benz AMG to Audi Engineered Vehicles about 4 years ago due to the quality of the vehicles. This will be the 3rd Audi I have purchased in 4 years. I am accustomed to a certain level of service that comes with being associated with the ownership of the Audi brand. However, I did not recieve this level of service from Audi Las Vegas. Especially flying in from another state to recieve the vehicle. I was met with confusion and chaos by the GSM and Finance Manager. I almost had to fly home without purchasing the vehicle due to their lack of due diligence. Also, I have been waiting for three weeks as well for a $1200.00 refund for the delivery of the vehicle that I drove home. I paid them to register my vehicle in my home state and they can't even figure out how to do that it appears by the email I received from them asking me where to send the money and titling information to. The level of service from any Audi Dealership in my hometown of Houston Texas has been far and above what I recieved from Autonation Audi of Las Vegas. I would not recommend any customer to purchase from this dealership. This review has no reflection of my salesperson. She was doing her best after her Managment failed her in the gathering of documents needed for a smooth delivery.

Poor level of service. This dealership does not provide the level of service provided by other Audi Dealerships across the country.

Woah!!

They are very professional . I like the way they treated me.

Was a good experience I have the car of my dreams Audi Las vegas have grey team thanks.

Very rude service department..wanted to charge me a deductible for a plan that I purchased through Audi USA. Did not have loaner cars available.

we purchased an Audi Q7 from Joann. She is amazing , very patient , knowledgeable. she was waiting for me until almost closing time to came back to complete paperwork's. we had really good experience with her!

we purchased an Audi Q7 from Joann. She is amazing, very patient, knowledgeable. She was waiting for me until almost closing time to come back to complete paperwork. we had really good experience with her!

we purchased an Audi Q7 from Joann. She is amazing , very patient , knowledgeable. she was waiting for me until almost closing time to came back to complete paperwork's. we had really good experience with her!

The best car buying experience I have ever had without being there in person thank to Joann and Eveline 👍👍

My experience was excellent. My service advisor was Vianny (close) very personable and attentive.

ERIC HONN IS THE MAN....

THE NEW FACILITIES IN AUDI OF LAS VEGAS IS VERY REFRESHING...

Service was quick and finally our request was given the right attention. Thank you

Rob Ervin was amazing! I was very impressed with Rob’s customer service. He was very knowledgeable and very helpful! He completed additional research into my warranty and relayed important information to me in a timely manner. Rob’s smile, conversation and customer service skills was far beyond what I expected! Thanks Audi for hiring great people like Rob and your amazing staff. 😉

I asked for a whole lot - and they gave it to me! Everyone at Audi of Las Vegas was nice as well as professional. I would buy a car from them again, so I can recommend Audi of Las Vegas unconditionally.

I waited for my car to be repaired and was told when i made the appointment that it would take about an hour. They were busy that day but I thought because I had an appointment that it would be ok. It ended up taking just shy of 3 hours for an oil change!! The service reps were very nice and kept apologizing for the delay. They came by every hour to give me an update. They apologized and gave me my wipers for free and said when my car was ready I could just go and they would email my receipt. I haven't gotten the receipt yet. It's been a week. Maybe they have the wrong email. Lesson learned is I will just get a loaner car next time instead of waiting.

Working with Daniel was great and he helped the process of buying a used truck from Audi. Once bought they informed me that they would need the truck back in a week to fix a broken steering wheel and a service to be done. They had the truck for over 2 weeks. With in a week of getting the truck back both front wheel bearings went out and the front axel broke. The bearings on each side of the axel exploded and the pumpkin was filled with a greenish/ grayish sludge. I believe that the technicians did not make a thorough check when doing a service. After attempting to contact Audi several times there was no response from anyone who worked there.

Staff were professional, friendly and proficient. Work on car was great. I will go back to Audi dealership when needing service again. Thank you so much.

I purchased a leased vehicle from Audi Las Vegas Auto Nation.It is a Volkswagen Atlas.Tom C. the lease manger there made the experience great.He went out of his way to give me exceptional service beginning to end.I would highly recommend this dealership to anyone looking to buy a vehicle.5 stars

Staff were professional, friendly and proficient. Work on car was great. I will go back to Audi dealership when needing service again. Thank you so much.

The service was excellent! Carl went out of his way to help me fix my gas cap without charging me anything. I am very appreciative of his help, he was great!

Service was great all around. I appreciate the team at Audi, always taking care of their customers.

Service Advisor Michael Crowder was truly exceptionable. He set up and did repairs immediately and they were completed very quickly.

Excellent service.

This dealership has been a mixed bag over the years I've dealt with them. Getting quotes about 6-7 years ago was average. When I was shopping at my BMW lease end they did a very good job of switching me back to Audi with a great deal but then botched it at the end by leaving me to hunt down money that was promised from the transaction. That left a bad taste regarding the sale. The service department was always lackluster in not following up on parts and dragging out the service. It was also hard to get an appointment so I started using Audi Henderson instead as they were always accommodating. My recent lease end purchase experience went smoothly but again, they tainted it at the end. When they realized they wouldn't get me to buy an extended warranty all the friendly banter disappeared. They gave me my papers and walked away... with my car still in their glass garage, forcing me to find someone to open the garage door for me to exit. I think they have some genuinely nice people but at the end of the day it's a car dealership, not a hospital. The sales area want their commissions and it's a predatory atmosphere. I haven't used the service dept in a couple years but at that time it was quite average and not what I expected from a premium dealer. Maybe it's improved since.

OJ was very professional and was in constant communication regarding my vehicle service. Top notch and superior customer service at Audi LV.

My service advisor, Carl, is great! Super professional, responsive and courteous. I trust him completely. Easy to get an appointment and loaner car.

My rep Ari was amazing!!! She took care of me like she had known me all my life. I had a bad experience there before and she brought me back with nothing more than good ol customer service! Ari restored my faith in Audi Las Vegas customer service!!!

Audi Las Vegas is awesome! :) Especially the service staff! 😃

Excellent service

We recently took our A6 for a regular service. The Staff is very friendly, attentive and knowledgeable. Thank you Mr Jennings "OJ" for your services

Arianne the service department coordinator did a very excellent job 👌🥰

Excellent customer service. Arianne Zapanta is very helpful, accommodating and courteous to be a service coordinator.

Great service, Warren was a great salesman.

Michael is always pleasant and professional . All staff are courteous and smiling. While Im not a fan of taking time for my car to be serviced (even routine) i leave there with a smile.

Friendly staff with nice amenities.

Always a pleasure to see the newest models.

I had a great experience will be coming back again for service

They are the best. Erik Honn is absolutely fantastic. If you have an Audi then these are the folks for you

Great service department. They let me know the status every step of they way and are very accommodating.

Been purchasing and leasing from Audi Las Vegas for over 10 years now. Currently have an A6 and a Q5. Just had the A6 in for service. Excellent customer service. Service writer Ariane Zapanta is professional, courteous and a pleasure to deal with.

Cedric was incredible with walking me through the process and recommending services for our Q7.

So many reasons. I will never do business with Audi Las Vegas again!!

OJ was amazing! Thank you for your exceptional guest service and for making my services so easy and convenient.

Was looking for a new lease and Aljay was very helpful in finding what I was looking for and also in working out a good deal on payments as well. Highly recommended dealership and staff.

Easy process of checking in and checking out. Service was performed as expected and the car was washed before being returned. Excellent service all around!

Eric was exceptional. Thank you Audi for hiring someone who truly cares. Thank you Eric.

It was pleasure working with O.J., his attention to detail, timely updates, & helping me track down an item I had left in the loaner. This is my third cross country migration (IL>CA>FL>IL), about a 1/3 of my recommended maintenance appointments were performed out of state Audi Las Vegas is the best of the best!

OJ Jennings (Audi Las Vegas) is well-informed, helpful, and made the repair experience great.

Warren and JoAnn went out of their way to make my purchase a good experience.

It took a while to get some service but maybe they were just letting me look around and not harassing me.. but when I was finally helped the guy was great I didn't end up buying a vehicle yet I did buy a hat though! Audi e-tron is the vehicle I was looking at and amazing vehicle!

Great team, great experience! Would do it again

My service advisor Carl Kerns is amazing and I will continue to get my vehicle serviced there as long as Carl works at that location. The leadership on the other hand is trash and will have nothing to do with you once you bought the car. I will not buy another vehicle at that location.

It was a good overall experience and it was a fast, and smooth transaction.

I dropped off my 2017 Audi A3 for a recall service and to replace one of my my wiper blades that came off during a recent carwash (my fault). I waited for the service to be done- they prioritized the work and it was completed in a timely manner. The facilities are comfortable and they have plenty of coffee and snacks. My car was washed and ready to go as promised. They did not charge me for the wiper blade either.

Carl was great and kept me updated the entire time!

I dropped off my 2017 Audi A3 for a recall service and to replace one of my my wiper blades that came off during a recent carwash (my fault). I waited for the service to be done- they prioritized the work and it was completed in a timely manner. The facilities are comfortable and they have plenty of coffee and snacks. My car was washed and ready to go as promised. They did not charge me for the wiper blade either.

Excellent service from Stephany Radke she listened to my concerns and solved my problem Thank You!

Great service.

Thank you Stephany Radke for your service. And resolving my issue I had.

Great customer service they were able to fit me in within a day and keep me posted while I waited for my car to be completed.

Servicing my Audi A5 at Audi Las Vegas was a great experience. Yawnny, the service advisor was superb!

Everyone was very helpful and pleasant, and the work on the car was completed on time.

Great customer service, servicing my car at Audi Las Vegas.

Yawnny Reese went beyond on costumer service. He informed me very well on everything my car needs and took the time to contact my warranty company to get it covered. He also made me feel comfortable and that I could trust him because he truly has my best interest at heart.

Audi Las Vegas makes taking your car in for service pleasurable and hassle free.

Everything was thorough and well managed. Cedric is very thorough

Service update: I posted a couple of weeks ago about the problems I had with getting my brakes changed. I also obtained a multi point inspection from Audi Las Vegas service dept. The MPI indicated that every single one of my tires had a tread of 6, with 40 PSI. I ended up taking my car to Audi of Henderson. When they did my brake service along with MPI, they found that I actually had 2 tires with very low tread, one was at 3 and one was at 5; these are dangerously low levels. In terms of my safety, and that of my infant, this is a big problem and should have been relayed to me at the initial MPI done by Audi of Las Vegas. The conclusion is that Audi of Las Vegas did not actually do a MPI...They just lied and made up numbers. Yet another reason to show that Audi of Las Vegas service department continues to scam people and pretend they do a service job when they do not!!!! How is this place getting away with this?

This is my first Audi product. Everyone was super friendly and helpful! My advisor was very attentive. Carl kept me informed on everything detail with my automobile !

The customer service is the best I’ve ever experienced in my 50 years in Las Vegas

Great service and very nice people. I was surprised by how quickly they were able to complete my oil change and other scheduled maintenance. My husband owns a BMW and it seems that for the same services, it takes them twice as long.

If I could rate this dealership negative numbers it would be that. The communication and I and customer service is horrendous!!! It's the worse I have EVER encountered from Darrin H. to Ron P.- acquisition manager to Margaret the receptionist to the people in the service department. They say the climate of the office is set from the top down and I definitely find this to be true!!! The absolute worse. And what is really bad is there is no real platform to address Darrin's inadequacy, defensiveness, rude, disrespectful, white privilege approach to loyal dedicated Audi lovers and appreciators. I really hope and desire that a new GM comes along because Darrin is Definitely in customer centered

Our buying experience with the 2020 Q5 at Sahara Las Vegas dealership was awesome. Originally, we were thinking of getting the Lexus RX 350 but decided to get the Q5 instead. Jaime was very professional, very knowledgeable and very patient with our questions.

We were never contacted when our cars service went from 1 week to 4 weeks despite me leaving messages, however when my husband finally called his call was returned immediately and our car was finally given back to us after 4 weeks. When it was finally returned very little information was conveyed to us about what was done. Our service representative needs more training on what service is and some people skills. Unfortunately the actual work may be great but because of the way it was handled we will not continue to visit this facility and will not be able to recommend it to anyone. This particular employee obviously has an issue with women which in today???s climate is very disappointing.

Great service always! The service department is very helpful and there spirits are always happy and welcoming.

Service review: as a working mom, I'm not able to pay thousands of dollars for service, hence why I always call and get a quote before I book any sort of service. I called Audi's service department to request a quote for my front brakes. They quoted me $375, plus I had a 15% coupon. This sounded within my budget so I went ahead and booked my appointment. Since I work full time and have a 5 month old baby, my husband took my car in for me. He gets there and they tell him it's $600 for front brakes. How is this possible when we were quoted $375, 2 days before? I called and spoke to the manager who told me that $375 doesn't even cover the labor. Okay, I clearly can't afford $600 for just the front brakes. The manager was unhelpful and brushed it off. I'm never taking my car to Audi on W Sahara as they are clearly playing the old mechanic game where they try to rip people off, which is something you wouldn't expect from an official dealership. Very disappointed and still without brakes.

Had a wonderful experience with this location. Warren did not only make sure I got the car I wanted but went above and beyond with taking care of me throughout the process. By far not a typical car salesperson. He is extraordinary! He along with Kris (financing) made the process comfortable. They gave me time to get my ducks in a row to provide me with the best financing options available. If it wasn't for their coaching I would have probably not been approved on the first try. I truly value having the opportunity to work with them in my purchase. Then genuinely cared and I will be returning for my next car purchase.

Carl & John were very understanding of my concerns and worked very hard to resolve them. Great guys!

Everyone was helpful! Our service rep. (Will Han) was very helpful. He will even bring our registration to the house. We can't even begin to tell you how helpful they were.

From the start the service was great. The buying process was quick and easy.

I've had my car for 13 years and have always taken it to the Audi dealer for service. I couldn't be happier with their attention to detail and the quality of repairs. My car is in tip-top shape because of it.

From the start the service was great. The buying process was quick and easy.

First of all, I’m a disabled Vet, currently on crutches. On Saturday, I called up Audi and spoke to a mechanic in the automotive service Dept. That person told me to come right on down. When I get there, I noticed the staff members look up and seen me crutching my way through the door, then all heads went back down to their computers. No one came to assist me. My daughter and I had to walk around and locate to service desk ourselves. I spoke to the service representative, Michael. I let him know that I had spoke to one of their mechanics over the phone, and that he had told me to come down. I never got to see the mechanic that I spoke to. Michael told me that I needed to setup an appointment first. So, during the process of setting up an appointment, I explained to Michael my car’s issues, and even showed him a photo of where my car was leaking oil (from what another mechanic showed to me). So, this morning (the following Monday), I bring my car in, go over the issues again... The main issue that I feel should have been looked at 1st, was the last thing. Then, Michael called me up at home (cause I was shuttled home), and says what the problem is with the leak. It’s more serious than I originally thought. Michael adds, “That’s gonna be another couple thousand dollars to fix.” That should have been the main focus. All the other work that was done could have waited. “Totally dissatisfied.”

Very friendly atmosphere! Staffs are very accommodating. They will surely take care of their customers and will follow up to make sure everything is good. They cleaned my car very well after the service!

I am gonna say it is 10 stars service.Excellent and professional experience.Especially the girl Joann,She is the best specialist so far. Highly recommendation.

Audi Las Vegas is friendly, has great customer service and even offers a good cup of coffee why salivating over the R/8 . Thanks for keeping my Audi in tip to condition.

Working with Naod has been wonderful. Such great service.

Only thing that makes the facility itself better is it?s incredible staff.

I am so NOT pleased with the kind of service I experienced from this particular dealership. I couldn't believe that they are part of the AutoNation group of vehicle dealerships here in the Valley ( Southern Nevada). The customer care and service I received from this dealership pales in comparison to the wonderful CS I received from Autonation Honda and Toyota. The service consultant by the name of Carl Kerns showed no respect and regard to the importance of time. My car was the very first vehicle on the service bay, holding the 7am appointment. And it was just let to sit there for nearly 8 hours before it got attended to. And Carl didn't make true to his word of calling me for updates. He doesn't pick up his call, and will show attitude and sarcasm when asked for status. The only person who I felt provided me value and importance was the General Manager.

Made 2 hour drive for 40k service. I arrived on time 9:00AM. Was told it would take up to 5 hours both when booking appointment and upon check in. Turned out to be approximately 8.5 hours. Dealer knew we coming from out of town and in mine estimation did little to nothing to get us on our way at or near the 5 hour time frame. Thought all persons dealt with were friendly it hardly makes up for our extended day. The delay caused us to make the 105 mile trip home in the dark. Both my wife and have vision issues that make driving at night stressful.

Erik Honn, service rep, from Las Vegas Audi dealer was excellent!!!

First visit for service, treated me as if I had been a customer for years.

My service representative, Erik Hong, was outstanding. Thank you for the stellar customer service and communication. Highly recommend Erik!

They’re service department is awesome and salesman’s are well trained the cars are so clean and taken care of I bought a new Audi A6 back in 2016 and I v might get a new 2020 Audi maybe a R5 I have to decide

Dropped my car off for a recall issue (driver-side air bag). They were, as always, very professional and efficient. They also did a quick multi-point inspection of the vehicle at no charge. This is an excellent service department with a very comfortable waiting area.

Been leasing a car from them for two years now. No issues. Service pretty good.

Michael C. always offers me exceptional service and is very knowledgeable. My car was done as promised. Sort of ridiculous to require twenty five words for a review

It was just a GREAT experience purchasing my new 2019 Audi Q5. Leah, the saleslady was knowledgeable, friendly, and very professional. Thanks.

The good and the bad. Very friendly. very nice showroom. Had used car I was looking for. The bad. The finance person kept pushing the theft option. said no twice but he kept lowering the price and leaving g it on. how many times do I need to say no? I ended up with it, regretfully, and cant take it off. used car did not come with owners manual or floor mats. wind shield wipers were junk and needed replaced. and back tire pressure light needs replacing. yes, can fix that under the limited warranty with a 4 hour round trip to go back. I love my car, but it's the little things for customer satisfaction that is lacking.

I spent about a year trying to find the perfect Panamera that would fit my requirements, budget, and needs. As I live in Phoenix, I had to drive to Las Vegas to view and purchase the car. My brother lives in Las Vegas and went and looked at the car that was at this dealership, luckily, he had bought a car previously from this exact location by a sales rep named Tom. He linked me up with Tom who went above and beyond in my purchasing experience. First I had Tom hold the car and placed a deposit on it. He was then patient an extra day as I was also searching locally for a car but that didn't pan out. After it was decided that the Las Vegas vehicle was the one, I drove to Las Vegas in my car which was going to be my tradein. I requested the car to be detailed and asked if Tom could grab me dinner as after I had purchased the car, I had to go directly back home. Toms customer service went above and beyond any experience I have ever had at any dealership. I wasn't a believer before, but no haggle dealerships was a good experience too. Overall, I would recommend Tom and the cars they offer seem to be higher standards than most. Thank you again for great customer service.

Good post sales support and friendly staff. Customer lounge is nice and clean. Free WiFi .

Great place to do business if you own an Audi, or are thinking of buying one.

Was told car was ready for pickup so headed over to dealership. When arrived key was missing and took a minute to figure out where the car was. Ended up waiting at least 30 min for car to be finished. Unfortunately some time was waisted out of our day because of this.

Carl was super patient with me when I was not so patient with him. He is super nice and professional.

In, out - all work done professionally and curtiously. It's the way it should be - thank you.

Just moved here from Texas and wow is all I can say! This Audi is so efficient, professional and responsive. Wish all Audi service departments ran this way. Thanks Michael!

Made appointment for service, came in 45 minutes early and was greeted by service agent. Who checked my appointment for today. And I sat for over 1 1/2 hours before I had to recheck wait my car wasn’t being serviced yet. Totally unacceptable

Great car buying experience at Audi Las Vegas! From the moment I met Alex, I felt comfortable and never pressured. Tom and Chris also helped out and it gave an excellent impression that these guys are all great team players. They even let me take the car home just to make sure it fit in my garage! Ari in service is a doll!! She helped me out with my window tint, and I’m so happy with how it turned out. Thanks Audi Las Vegas- so happy with you all, and my new A5!

Always helpful and very accommodating. No call goes unreturned.

If I could give this dealership 6 stars I would. Alex, Patrick, Tom and Kris gave my family a phenomenal experience. This level of service created lifelong customers. Having my daughters with us and showing them the process of purchasing a car. This satisfaction, I would say could be generational as they saw the great side of buying a car from Audi Las Vegas.

Just traded in my 2013 Audi for a new 2019 Audi A4 and the process was seamless. Will Han did an amazing job with probably not the easiest trade in as I still owed money on my previous vehicle but he worked his magic and got me in an amazing vehicle. I would highly recommend this Audi dealership in Vegas as I went to the one in Henderson a few months before and could not work out a deal. This is my third Audi and will not drive anything else!!!

I had a great experience in having my car serviced at Audi Las Vegas. Carl took very good care of me, explained everything in great detail and the whole process was seamless. They had a loan car ready for me to use. Highly recommend them. David C.

Outstanding customer service!

No help in getting a new key made in an emergency, gave incorrect info over the phone.

We stopped in the dealership while on vacation with no intention of buying a car that day. We were met by Leah Mayo and she was so helpful. She let us look around and was not overly pushy. She got us any information that we asked for and was very knowledgeable. We could have returned home and purchased a car locally but the entire staff at Audi Las Vegas were so nice we decided to have our new car shipped home. Would recommend anyone looking for a new car to call and talk to Leah!

I can't say enough about Audi Las Vegas. Our sales person, Daniel was outstanding. He was patient, easy to talk to and not pushy at all. Naod who drove out numerous times to my house to help me with the control panel of our new Audi as well as bring me a loaner vehicle to use while I had some upgrades added to my new car was so patient and kind. Honestly, the whole purchasing process and service was just an easy, hassle free experience. Normally buying a car is a very stressful thing for me and it just wasn't. I am very grateful to them for all their help with the ease of this process. My last three vehicles were Lexus. I can say I am definitely part of the Audi family now.

My service advisor was informative and helpful. I always feel like my car will be well taken care of!

Efficient, courteous, helpful, supportive. Ed Miller

We went into Audi expecting top notch service and were amazed how they were somehow able to exceed our expectations. Aljay was by far the best salesperson we have ever dealt with. We are now an Audi family.

Stood around looking at almost every vehicle they had on the small lot. Waited about 25 minutes and not a single Audi employee asked me if I needed help. Was looking forward to checking out the RS3. And for reference I'm not a kid I'm 30

You guys are awesome as always,I really like that everybody is in a good mood ,love you guys thanks again

Made it simple only took 2 hours total ------------

I was in town for the weekend when I had an issue pop up on my Q5. I called the service center on a Friday morning and told them my situation. They got me an appointment for the same morning and had the car back to me that afternoon. Wow, what a huge relief because even my local dealership couldn't do same-day service like that. My service rep Billy was top-notch, very knowledgable and friendly. Highly recommend to Audi owners in Las Vegas or anyone visiting from out of town!

My service advisor Michael Crowder, always makes sure I am completely satisfied with his service. He is always professional and friendly.

Our experience with Carl at Audi of Las Vegas was exceptional as usual. Carl was professional and accommodated my need to get my car serviced the same day. I appreciate his can do attitude.

I recently leased an Audi Q5 from this dealership. The price negotiation process was quick and satisfactory. Jaime, my sales guy, did a good job finding a car meeting my specifications. Patrick, the manager, was helpful in this process as well. But problems began once I picked the car I wanted. The Q5 I wanted was in California, and there was a problem getting the car to Las Vegas. No one reached out to me to let me know about it, until the day before I was ready to sign the financial paperwork. We were eventually able to find another Q5 with similar specifications, in stock at the Las Vegas dealership. I showed up to sign the lease. But there was an outstanding recall on the Q5 and the dealership did NOT address this before I showed up to sign the paperwork. I was upset and disappointed, needless to say, I was not able to pick up the car that day. The next day, Jaime and visibly irate finance manager came to deliver the car at my house. At the end of the day, I do have my Audi Q5, which is a beautiful car. I got a good deal on it. (Thank you Jaime and Patric). However, Audi Las Vegas could work on some things to make the purchasing process a little bit more smooth.

Nice remodeled facility. Service manager kept me informed and delivered as promised. My first few visit back in 2016 had quality issues but my last 3 years they have been on point!

Great team with good knowledge of the vehicles . 2nd car bought from this dealer and They??ve been on it both times

Very happy with my Audi purchase (a month ago). Will was my salesperson, and was great. Today I had an issue with my console, and stopped in. It was fixed right away.

Many makes and models of cars on the lot, several Audis.

I have never had the pleasure of buying an Audi, although I would LOVE to own one if I could ever afford to. But I have to say, their sales people were wonderful to me when my car broke down on E. Sahara right in front of their business. (This also had a bonus of more people slowing down and seeing their products😉) Being 62, disabled, and it being very hot outside, they were kind enough to offer me a seat and cold water. It was VERY MUCH APPRECIATED!!!

Billy was great. Got me in and out in the time promised.

Keeping it classy

Darin and his staff let nothing get in the way of a superb experience. Darin was my helpful advocate with Audi to get a better delivery date and kept me informed through the process. Aboslutely first class!

My service Advisor Billy Elliott provided excellent service. My appointment was on time and finished when he said it would be done and within budget. It was a pleasure dealing with someone in a professional atmosphere. He invited me back for my next service. I will definately return. And he thanked me for my business. You do not hear that a lot. I wish I could get my other German car serviced there. Mike G

Overall the service was friendly but it took a long time to get the work completed and I was not given a real ETA on when the fix would be done, they just kept telling me it would be one more day.

Tom was really responsive and incredibly helpful. I asked him to run a couple of different scenarios and I never felt like I was bugging him - I could tell he really wanted to earn my business but only if it was mutually beneficial. Never felt pressured which was AMAZING. Definitely recommend Tom and Audi of Las Vegas.

Excellent service as always. Ariane is the best!!!!!

Everyone was very nice and helpful especially our salesman Daniel. Was very impressed with their “can do” attitude!😍 We came to look at used Audi’s but the touch screens are only on the 2020. Patrick gave us more than we expected for our trade in and threw in a couple more things. How could we walk out of there without a new car! So impressed with their helpful attitudes and management team. 😍

Probably one of the best experiences I’ve had leasing a car. Tom Chiron the sales person was very professional and did exactly what he said he would. He did not waist my time. He even took my old car to get new tires that were required before I turned in the vehicle I was leasing.

My experience with the Audi of Las Vegas Service Department was first class. My service technician Carl Kerns was extremely knowledgeable and attentive to the concerns related to my vehicle. I would highly recommend Audi Las Vegas to others who are looking to service their vehicles.

Leah was fantastic, fabulous, amazing and so much more. She really made me feel good about my purchase and went above and beyond to make sure I had exceptional service and a great experience. I would definitely recommend seeing her if you are interested in buying a vehicle from Audi!!!!

I recently purchased a 2019 Q5, and Tom Chiron and the rest of the staff were absolute professionals who went (and continue to go) the extra mile. I took my 2009 A4 here for the last 6 years, and so I already knew the service department was truly exceptional. Now I know firsthand that the sales team is top notch as well. No pressure, no hassle, just truly exceptional service.

The most professional car dealership/service center I've ever had the pleasure of dealing with. 5 stars across the board! ⭐⭐⭐⭐⭐

Friendly greeting and interactions. The rep (Carl) was extremely knowledgeable and helped me identify a problem that could have been very detrimental. My car was well cared for and nicely cleaned, except one of the cleaners left his/her head cap in the car (like they use in restaurant kitchens to prevent hair from falling into the food). I waited around for the servicing (oil change and tire balancing) and the waiting area is immaculate, free wifi and all kinds of snacks/drinks (non-alcoholic). When I need servicing in the future I will return feeling confident that I'm in good hands.

Go see Chris Pocino! Great experience and very professional, took good care of us and got the deal we wanted, Way to go Chris!! Thank you

We just leased our second car from Audi Las Vegas. Patrick, Alex, Kris, and the team made the process sooooo easy. Everyone we spoke to had a high level of product knowledge. We were in and out in a couple of hours. They came with a strong initial offer. They found a car on a partner's lot that was exactly what my wife wanted and had it onsite within two business days. We find that Audi of Las Vegas is interested in building a long term relationships, and they succeed.

it was easy to buy a car. I looked up my car on cargos. for a few days and decided to buy. Leah had all my paper work ready I just had to come sign. It made it easy having a online ap. Thanks Audi.

Easiest car buying experience I have ever had. Leah, my sales rep was informative and had everything ready when I got there. Left with my A6 within 2 hours of arrival. Recommend them to anyone looking for an Audi

Evelina Viterski made the car buying process beyond easy. She went out of her way to help us find what we wanted and was comfortable with. This was the most easy car buying process I have ever had. Thank you Evalina for helping me and my family find our car. We love it.

I 💜💞💜 💋 😍 💋💋💋 💜💜💜 💋💋💋

It was my first time ever buying a car without seeing it because I live in New York and AlJay, Mark, Richard, and Travis really made my experience so much easier and comfortable. They are a great group of guys and are totally organized, I can honestly say they have the best costumer service.

It was my first time ever buying a car without seeing it because I live in New York and AlJay, Mark, Richard, and Travis really made my experience so much easier and comfortable. They are a great group of guys and are totally organized, I can honestly say they have the best costumer service.

Easiest car buying experience I’ve ever had. The staff were very friendly, knowledgeable and very helpful. Definitely didn’t waste any of my time like most car dealerships do. Highly recommended.

Had my Audi recall and car service am very pleased with all service writer Michael Crower was great thank you

Awesome attitude to all. Extremely friendly and helpful. Go beyond of what customers expected. Well done!!

We were in the process of test driving various SUVs that interest us. At the time, we had an Acura MDX w/tech pkg. Our initial visit was Findlay Volvo Las Vegas to test drive the Volvo XC 90. The dealership was cordial but unfortunately didn?t appear willing to earn our business. Rico, Volvo?s brand ambassador was great but his manager allowed us to leave being aware our next stop was Audi Las Vegas. Well, so did we! At Audi Las Vegas, we were greeted by Aljay, Audi brand ambassador. We told Aljay what we were looking for, an Audi Q7 SUV. Aljay and his manager (?Patrick S.) were great. They were patient while we were indecisive in determining which trim we wanted. They allowed us to test drive Q7 SUVs with different powertrains. We finally decided on one of trims which allowed us to transition to negotiating a deal. They allowed us to trade our Acura MDX with our Q7 purchase. We must thank the Audi manager for his patience and being transparent during the negotiation process. This has been the best car buying experience we?ve had thus far. Actually we didn?t expect to buy a car without completing our test drive process because our next stop was Fletcher Jones Mercedes Benz! Audi Las Vegas made sure we leave the dealership with a car and deal we loved. Shoutout to Aljay and ?Patrick(Audi Manager)!! Thank you, Audi Las Vegas!

Patrick (sales manager), Jen (sales) and Richard (finance)...all were very helpful and pleasant. We are very happy with the vehicle and will definitely be back for any future purchases.

The initial experience was spectacular. Unfortunately, I noticed some minor scratches on your car and that’s when service completely change. We were told that since we drove it off the lot that way, it was our tough luck. Not in so many words, but that’s the gist of it. The GM called that evening and apologize for that. He told us to bring her car in today. Service department was closed. I walked in and they told me that Jan was in a meeting but will call me within the hour. Several hours later I’ve left a couple of voicemails for him and still have not heard back. I was initially an amazing experience has become pretty terrible. I’m worried about when I have a serious problem with the car. I’ll probably end up driving to Henderson not to have deal with this again.

Not pushy ! No hassle approach to the car business. I would say go ask for Joann she got outstanding customer service and prompt communications. The worst thing is if you didn?t try too.

I had a great experience at Audi Las Vegas! It has been a goal of mine for a long time to purchase an Audi. My husband and I went one Saturday to take a look at the options, and met the Internet Sales Manager, Chester. He was very kind and knowledgeable. He was not pushy whatsoever, and made recommendations based on what I was looking for. A few weeks later, we came back to inquire on some other options and ended up leaving with an Audi Q5!! Chester was a delight to work with, as well as the rest of his team. This was probably one of the best car buying experiences I have ever had.

Thankful to have met James and Marc when buying my new car. Outstanding attention and service throughout the car buying process. Super satisfied with the experience, and love my new S5 Sportback.

Audi Las Vegas service was outstanding! I have moved multiple times and I can honestly say their customer service and going out of their way to put me as a customer first was outstanding. Erik did an amazing job with communication and follow-up. This is so different from my experience with where I purchased the vehicle in CA. I highly recommend Audi Las Vegas and I will ensure my next one is purchased from them based on their customer orientation.

Katie was very professional and got our car done pretty fast.

From the moment I first spoke to Will Han, he promised me an incomparable experience buying my Audi. He delivered every step of the way! He texted me a picture of the exact car I wanted - with a we are waiting for you :). As soon as I stepped into the dealership - I was treated like a true VIP. Will got message phenomenal deal. Next I met the Director of finance who was a dream to work with. Everything was competed in an hour and a half and I was in my new 2019A6! Will took the time to reach me all about new features. Never thought I'd ever say buying a car was a joy - but everyone at Aufi Las Vegas went out of their way to make it awesome. Huge kudos to all and a THANK YOU from the bottom of my heart. If you want a fantastic vehicle with an experience to match - Audi Las Vegas is your place!!! Thanks Will!!

I would recommend absolutely EVERYTHING about Audi Las Vegas! From the initial contact to driving my new Audi home - it was a joy and a pleasure. Honestly - the most incredible car buying experience ever. Will Han, my sales agent, was wonderful - he had everything ready - including the car I wanted ready to go when I got to the dealership. Richard - the Finance Director was awesome too - made everything easy. For the first time ever - I enjoyed the experience. They have customers for life. Would give more than 5 stars if I could.

got my car serviced here was great. Katie was so helpful thru out the process. She was awesome! Love the cars love the services!

Katie made our visit pleasant . She was amazing simple as that. She was very thorough on explaining every detail of service my car needed. Amazing personality on to top it off she walks customers to their car. Definitely going to be working with her and only her.

Have been going here since 2007. I am on my 3rd Audi and I have always had a great experience at this dealer.

After a costly misdiagnosis at another dealership, I brought my Audi into your service department for a second opinion. From the start, Andy was eager to help me out and did a thorough job explaining what all of my options for diagnosing and repairing the issues. Sure enough, the other dealership misdiagnosed the issue with my car. Throughout the entire repair process Andy called and kept me updated daily. It was very reassuring to have someone as extremely honest and transparent as Andy. Even when my warranty contract company refused to cover the issue, Andy went above and beyond to fight to fix the issue and ensure that I had a rental vehicle in the meantime. I could not be happier with the service and customer service I received at your shop. Andy was the best advocate I could have asked for. Ultimately, his knowledge, expertise, and dedication saved me thousands of dollars in the end. Andy alone, earned Audi of Las Vegas a customer for life. Thank you again.

My car needed to go in for service and for the fact I live in St. George they service rep that helped me insured that she would have a car available for me to take home. They always kept me informed as to what was going on with the service and the anticipated time if completion. I highly recommend Audi Las Vegas

Had a great experience at Audi this past weekend! Carl did a great job and made sure all my questions were answered. Really appreciated that they had my car done fast!

Professional. Care about the cars they sell you after the sale

Audi Las Vegas service is always top notch. Carl Kerns whom is my service advisor is great at communicating the entire process from start to finish and always on point. From the salesman to the service writers to the cashiers everyone is extremely pleasant and respectful.

Joann and Chris were exceptional during the entire process and provided excellent customer experience . They were through with my needs and were there during every step of the way, Patient/flexible and worked with me .

We had the most pleasant experience with the Audi Team Rod, Marc, Richard and Devon. I would recommend working with this team anytime!

I have had the best sales and service experience at Audi Las Vegas. I have decided to give them my business because of people like Ari. She keeps our vehicles running right.

Andy was very helpful and got my car in to get detailed soon after I brought it in. Everyone, including the shuttle drivers were friendly and helpful. I will definitely come back.

We brought our Audi in for a recall. Excellent customer service! We'll be back for all our up keep.Service man was great.

Thanks for courteous and professional service.

I recently went to Audi a few times to test drive some cars. After checking other models and dealers, I went back to Audi to purchase a Q8. Best decision ever. Will Han was my sales rep, he was humble, honest and knew the Audi’s inside and out. It was the months of speaking to him which ultimately led to my decision to get the Q8. They worked with me to get the price I wanted as well. Thank you to Autonation and Audi of Las Vegas to get me my SUV. The rest of the staff were all professional as well. But, major props to Will Han for everything. Their follow up contacts really made me feel happy about my decision. I love my Q8 and the price they were able to get it to me as well. I feel I was really taken care of Audi of Las Vegas. Highly Recommended!

A wonderful experience, as soon as I walked in the front door, everyone is very friendly and helpful , I recommend Audi Las Vegas to anyone looking for great auto .

Leah Mayo is an exceptional saleswoman: professional, personable, and very helpful. She assisted me with my Audi purchase and was gracious and kind throughout the process. I recommend this Dealership to Anyone—and I congratulate anyone who has the pleasure of working with Leah. Cheers. #myfourrings

Carl was terrific ... friendly and competent . Everyone at this location seemed eager to please.

Great Service from Audi on Sahara Ave in Las Vegas. She went above and beyond to get our Q5 in tip top shape!

Fantastic dealership, they are friendly, knowledgeable and actually listen to what you wan, not try to just sell. they earned my business!

Great service. Would have rated the facilities better, but we're in temporary facilities with new construction.

From the service consultants I’ve interacted with, Katie, most recently,to the shuttle driver, Lupe, everyone was nice and I can always appreciate friendly customer service.

Wish I could "love" this page instead of "like". Came in with the wife and negotiated down so low I knew the deal couldn't get approved on a 2019 S3. Sales Manager agreed, somehow, and when I went into Finance they actually brought my payments down $100 a month from what we agreed on. No other dealership would have done this. This is my second Audi from them and I will never go elsewhere.

Great dealership! Really enjoyed working with Tom Chiron and Patrick the sales manager. They worked extra hard to find me the exact car I wanted and got it done very quickly. They have also been superb with service after the sale. I would definitely recommend Tom and the Audi team!

The service was great. I dropped my car off and it was ready when they said it would be.

Great dealership they made my purchase very easy! Their team work hard to find the exact car I was looking for and had it delivered to my front door (out of state). Pricing was fair. It was the first time I ever purchased a high end sports car without ever seeing the car in person......they made it easy! I'm very pleased with the entire process.

Audi Las Vegas has always provided the best service to me and my vehicles. Service writer, Carl Kerns, is courteous and professional. The amenities are a bonus. If you’re looking for a new or used Audi, call Tom. You won’t be disappointed.

My service manager, Andy, was efficient, polite, pleasant and very accommodating.

I was taking care of right away, I was the first customer. My adviser took me in right away and did the paperwork needed and got me a loan car.

No one offered to take me home and visit me $30 in Uber?s Was pretty disappointed since it uszmy 5th Audi I have bought there

Great customer service lead by the GM, Darin. He was quick to make sure we got help regarding a small concern/issue we had. Chester and Kris from sales were great as well. Thanks Audi LV!

Overall great experience, 25K service. Took longer than I expected but due to the PODS recall. Facilities rating low because of remodel.

We been a customers for more than 10years and the only reason why I’m still a loyal client cause of Mr. Orville Jennings he’s customers service is great can’t ask for more... 👏👏

I leased my A3 at Audi Las Vegas and have all of my service work done there. They are awesome: professional, expert, courteous, on time and friendly!

Quality customer care both before and after the sell, building total customer satisfaction.

service writer and mechanic supervisor.

This is an amazing dealership. Not only are they one of a reputable chain of dealers, and not only do they have all the amenities and communicative, helpful staff, but they also go out of the way to ensure you have an amazing experience. I had some financing difficulties and complications related to my credit history and pending total loss on my previous car, but they pulled strings to make the deal go through. So much love and thanks to Travis, Viresh, and Alex at Audi Las Vegas for going the extra mile to get me out the door and into my beautiful new car!

Love the service department.. always treats me right.

I brought my wife’s car last monday 2/11/19 to have the door latch on the Q3 quattro fixed. The people at the service department are courteous, efficient, and accomodating. My wife and I would like to thank Carl Kearns for his excellent service, a perfect 10. So glad we bought our car at Audi Las Vegas!

I brought my car in for recommended repairs that were discovered when I brought it in for an oil change. It was discovered at that time that I had an oil leak and I had torn bushings and would need suspension repair. Since I was planning on a 350 mile trip I decided to get repairs done sooner than later. I brought it in on Monday morning and did not get it back until about 6pm on Wednesday. I was able to eventually get a loaner, so this was not a big deal. This was a significant $4,200 repair. My drive was planned for early Thursday morning. I also had dinner plans Wednesday night. I would pick up my car with my family and we would drive to dinner. Driving away I noticed immediately that things did not sound right. Each time I pressed the accelerator my car was making a very strange noise. If you are familiar with term “low rider” or “mosquito” car, these were the sounds I can only use these descriptions to tell you what my beautiful AUDI sounded like to me. My car that I could never even hear at a stop light, was making this awful sound. I phoned customer service immediately and was told to bring it in at 7 am. I did. I was told today that everything was looked at and that this sound is my new normal, perhaps due to the repairs that were done. My new normal IS NOT NORMAL!! I find this unacceptable. How does a very expensive REPAIR suddenly make me have to drive a car that I find not only incredibly annoying but also embarrassing????? I have been driving this car for nine years and loved every second of it. I was considering giving it to my son and buying a new Audi. Therefore, the repair was important to keep it in good working order. I have done all of necessary work at this dealer as long as I have had this car. Service has always been excellent! I’m not sure what to think about this. I have always recommended you, your cars, your repairs. I wouldn’t have even considered going elsewhere. I think you just lost a repeat customer.

They did whatever was possible to get me in the vehicle i wanted with a monthly payment I could afford as well!! Great experience from start to finish!!

All was great except I dropped the car off on a Wednesday on my way out of town, returning Saturday. I don't think the car had been looked at until Sat. morning. They gave me a car to drive, so really no problem. Carl and Stephany are wonderful!!

Stop calling me so much. You have a good service, just stop trying to remind me. I wouldn't recommend your dealership to anyone I know just because I wouldn't want them to be disturbed so much by your phone calls.

Very upfront and no games. Everyone was happy and cheerful.

Great service and employees.

Treats customers well and provides excellent service

Alex and Marc were both personable, informative, professional, responsible and straightforward. A very positive experience

Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.

Alex our salesperson is the BEST I have EVER. Experienced in the 55 years I have purchased automobiles. He was extremely knowlegable in getting the right vehicle which fit our needs!!!!

My service guy, Andy, did an excellent job of intake and management of the process. he knew me as a customer even though i was new to him and offered me a program that saved me money on my routine maintenance. I have been a customer at this dealership for a number of years and through three cars and they do good work and attend to the customer without fail.

Katie was amazing. She made things happen. You should be thrilled to have her on your team. Excellent service rep.

A+ staff and service [not to mention the product!!] Daniel made our experience seamless - he was extremely professional, courteous and responsive. Overall a great experience.

AUDI Las Vegas completely exceeded my expectations! We went in looking at a CPO and left with the Q5 off the showroom floor!!! A+ in every single way and I would highly recommend this dealership for everyone’s automotive needs!!!

I was looking to trade in my older Audi Q5 and spotted an Audi Q3 in my price range at AutoNation Toyota. I had my Q5 serviced at Las Vegas Audi and new they were also an AutoNation store. I called Las Vegas Audi and spoke with Tony Lucero, in sales, and requested to come by and drive the car. The Q3 was brought over from the Toyota Dealer, I drove it and was also shown a few other used vehicles around my price range. I went home to think it over, no pressure from anyone. Called Tony the next morning and told him I wanted to purchase the Q3 that had been at the Toyota dealer. I went the next day to pick up the car, went through the financing process and drove it home. Everyone was great. Now the story gets good. Next morning after I drove to work - it was obvious the car was leaking oil - rather quickly. Not quite sure what to do - call service, call Tony my sales person, so I called Tony and he was amazing. Advised me not to drive the car, gave me the Audi roadside assistance # and I called them for a tow. Even the tow truck driver was awesome - came and got the car, I road with him to the dealership and picked up a loaner Tony had ready for me. I was assured by several people there would be no charge to me. Andy, the service adviser, called me the same day and as was suspected, the oil had been changed improperly by the Toyota Dealer and was leaking. I asked Andy to please do a complete inspection of the car - so I would know the exact condition - since it was not a Certified Used Car by Audi. I picked up my car the next day - Andy went over the complete diagnostic information with me - my next service, tire tread left on tires, everything. I knew I had made a good purchase despite a slight hick-up. Both my Sales Person, Tony and my Service Adviser Andy were great! They handled everything and made this buying experience a memorable one - in a very positive way. Definitely recommend Las Vegas Audi for both their sales and service professionalism. I am very happy with the auto I chose to buy from them!

The service is excellent.

The whole staff are awesome especially to Aljay Lumapas. From the service manager Mark to Jaime and Travis my buying experience is phenomenal. They all made the process very easy and impressive. I’m glad I belong to Audi Las Vegas family!!!! Can’t complain!!!!

Excellent service and professional techs. A lot of help from part department, highly committed personnel. Thanks for your support!!

Really like this dealer. Folks are professional and helpful. Have all my service done here. 👍

Amazing service and amazing team. Came in for a service today and they did an amazing an excellent job in a very short time.

The car was towed home when i saw it they left it all in pieces inside did put it back together..and don't return phone calls

This is a post from my daughter who bought a car from you people. I’ve never, ever been so royally screwed by a company more than Audi. Our car breaks down FOR THE SAME THING, three times in 9 months. Keep in mind it’s a lease. And they expect us to pay OUT OF POCKET for a new engine this time around because “ the engine has been the reason why all the other stuff broke in the past” 😡 We gave in and paid $800+ to get this situation fixed back in March (at least the situation they thought it was, but lo and behold it’s the engine). They should take responsibility for that. They never have a rental car for me. They never want to help us in anyway. They don’t have any ounce of good customer service, corporate doesn’t give a hell about our situation. We are screwed either way because we can say we don’t want to pay for them to fix the car but we will have to pay for the rest of the lease, but they will end up billing us for it anyways, ruining our chance to get another kind of car loan until that’s also paid off. I am at the point where i don’t know wether to laugh or cry. I’ve never been so stressed in my entire life. My stomach is in knots. And to make this all worse, i feel like I’m putting so much stress on the baby.

My experience at Audi of Las Vegas was great they took care of me with that at most respect and when my car was promised to me I received it on time ..

Roger, the service shop foreman, is grade A. I'm new to LV and this was my first visit to Audi LV after having been an Audi Mission Viejo, CA customer for more than 5 years. My Audi R8 (with almost 50K miles!) needed a new battery and (I thought) a new clutch. Roger quickly got the new battery squared away and then test drove my car a handful of times (in different conditions and after re-adapting the clutch) not being convinced a new clutch is needed yet. He requested a personal test drive with me to confirm we were on the page before I spent some serious money on a new clutch. I'm glad he did that because I've been driving the car since and it is now driving like it should but without spending some serious money on a new clutch. Ari, the service rep, also did a fine job getting my car taken care of. Nice first impression of Audi LV!

Awesome service

I brought my car in for its 30,000 mile service. Three days later while driving the vehicle to Lose Angeles; the following message chimed and appeared on my dash: "Oil Level sensor:oil change necessary. Please Contact Service." also appearing on the dash was a yellow triangle alert. I contacted Audi Las Vegas via phone--after being on hold for some time; the representative that answered, after hearing the messages--said your battery is probably going out--I said--how is that possible--I just had the vehicle serviced--he said you should take it to a dealer in California. I drove 25 miles to Audi of Thousand Oaks. The tech at Thousand Oaks was very helpful--and immediately said that Audi of Las Vegas had put too much oil in my vehicle when servicing--he drained off the extra--and the warning messages are now gone.

Sehr gut :-)

satisfied with service, my car was ready much earlier than I was told.

Just came in for my cars first service appointment and everyone I worked with in the service department was great! I decided to wait while the work was done and I was pleasantly surprised to be in and out in less then two hours, and my car came out looking as good as the day I bought it!

The staff worked hard to find my Q7. My first take away was not knowing who my salesman was. Every time I contacted Auto Nation I had a different name to deal with. Once that was resolved things went smoothly.

I purchased a new Audi A6 from Las Vegas Audi. I was very impressed with the level of customer service and attention. I was buying the car from out of state. The sales representative I was working with picked me up from the airport and the entire process took less than 2 hours. The purchase agreement was similar to what was discussed without any additional "extra" charges. I would recommend without any reservation utilizing this dealership for an outstanding Audi purchase experience.

It was a great. Everything was well explained by my service Advisor Carl and the service was finished sooner than I expected.

This dealership has been wonderful to me outside of just doing repairs/service. I bought my car at Audi Henderson; however, will be coming to Audi Las Vegas for my next one. Thank you so much to the service team.

As always, the service/work that is done on my A4 and Q5 is excellent and the service provided by Carl Kerns, my service manager, is excellent. His attention to detail is perfect. Thanks,

Just purchased a Q3 from Kris Cottner easiest and quickest car purchase ever. Customer service is exceptional! No haggle price and received KBB for my trade in highly recommend.

Bought an A3 2 years ago. Told them I wanted their best deal up front and wow, they came up with a discount from MSRP that was more than I expected. No pressure with the typical "That's only good for today" BS. Bought the car the next day. Service since then has been white glove top notch with loaner cars just for routine visits. I feel like I'm treated as though I just bought an S8!

I would like to share My Wonderful Experience with Audi Las Vegas with Everyone. My Sales Person Mr. Carl. Gaglione and the GM, Mr Darin Hegney treated Me and My experience like I expected, Wonderfully! They treated Her when She came in with the same Respect!!

Purchased a vehicle online from Alex, he and his manager Mark did everything they could to make my deal happen. Once I made the commitment to purchase the experience has been bad at best. Finance took 3 days to contact me to finish the deal after I reached out multiple times. They were only interested in selling add-ons, which I did not want. I have received the vehicle but still no contract or title to allow me to register. It is now 19 days since I gave the go-ahead and 14 days since they received my check. Some how it was my responsibility to prove that the check cleared the bank. Now I am waiting for overnight delivery of more paperwork, after meeting with a notary 14 days ago. There has not been a person that can explain the process and detail the steps that are needed to finalize this nearly month long process. Bottom line do not purchase a vehicle here unless you are picking it up in person!!

They always do an amazing job in emergency situations. I got a flat on a crazy busy Friday morning so they gave me a loaner vehicle and I picked up my car the next day.

This my first experience with buying Audi Vehicle ever. I went to number of dealership and test drove vehicles. What stood out at Audi Las Vegas, West Sahara, was the Service! It was very easy to talk to them, no pressure, just to the point conversations and very honest staff. If they do not know something about product or feature or service they admit it and do there best to find out and help you. Buying process was simple and hassle free. And as for car, we just love it.

Kristopher Cottner is a very professional customer service he very friendly and very knowledgeable offering details of Audi Q3

The Service Consultant, Kathryn Yust did an excellent job helping me.

I purchased a new Audi A6 3.0 Tdi Quattro in 2014 from Auto Nation Las Vegas Audi and have enjoyed it immensely. The last group of cars to be settled in the VW Diesel Gate covered my vehicle. This was completed with one minor hiccup that required my car to stay overnight. I was loaned a 2018 A4 to use while the recall was completed. My service advisor kept me up to date and the car seems to be working fine. In addition, I would like to say that the three annual maintenance visits I have had, all went smoothly and required no follow-up.

So this will be the second review I have done on the service I have received at this shop oddly enough Michael was much better then the last individual helpful caring and willing to listen . unfourtently the results where the same incomplet work and no help . I brought my q7 in feb 2017 at that time the radio had issues staying on and the Apple , XM radio connect was not operating properly the service team at Audi failed to look at it properly resulting in the car not being fixed at that time 13 months later the same issues arise and now the repair cost is let’s just say not in my favor .. I’m greatful to micheal for all he did and tried to do but the company has now failed me twice .. I m highly doubt I’ll return Although micheal makes me wont to re-consider I can’t bear the idea .

I just bought my new A3! The process was the best I’ve ever experienced. And I’ve made plenty of purchases before. No hard sales pitches and such wonderful folks who helped me. Travis was my salesman and he stuck by me until I could pick out my car. Can’t believe I’m an Audi A3 Premium owner!!

Carl was excellent taking car of all my cars needs

Excellent service. Prompt in contacting us to service our vehicle and answer queries. Gave frequent updates on the work done. Work was completed a day before date of completion. Overall, we are very satisfied customers.

Took my Q-3 in few day's ago and as always there service were wonderful. Always feel welcome and never have to ask for anything. They take care everything. I love My Audi! I love Audi Las Vega Thank you all for good job.

Audi is great! They are always so helpful and take great care of their customers.

Thank you Richard Travis and Marvin for a great experience and your time

Audi Auto Nation is simply the best. This is my 3rd Audi from this dealership and I will keep returning, From sales to service they are incredible.

I bought an Audi S4 two weeks ago. I drove the car back to Jackson Wyoming and felt so comfortable in my heated seat that it didn't feel like I had been in the car 10 hours that day. Also, I drove on a lot of twisty turns that day and the car handled the roads very smoothly. The customer service was awesome. Travis and Jamie were very helpful with all the details of the car and paperwork. I am very happy with my purchase.

I made an appointment for the airbag recall. Took the car to the dealership at the appointed time. The sea;ership gave me a ride home. I was called about 4 hours later and told the car was finished. The shuttle picked me up. The car was ready, washed and I was completely satisfied. Very courteous personnel. Love my Audi A5 coupe. Horace Noble

Great services, very knowledgeable sales persons, easy buying process.

Extremely thoughtful and kind. Not pushy at all. By far one of the best experiences I have ever had buying a car.

3rd time buying an Audi from this dealership. They go above and beyond. Never disappointed. And I am a tough customer when it comes to my car.

After doing a lot of research and test driving the SQ5, GLC 43, and RX 350 F-Sport, I made the decision to purchase the SQ5. By far the nicest interior of all three and the smoothest engine. I worked with Marvin and Marc, at Audit of Las Vegas, for the purchase of my new 2018 SQ5. Marvin and Marc were excellent to work with and made the vehicle-buying experience as easy as possible. Thank you for helping me get into my new SQ5.

Great experience, I flew in from California to buy a new 2018 Audi and drove it home the same day. They picked up from the Airport, even sweetened the deal once I got there (something I was not expecting given I had a one way plane ticket) and took plenty of time with me to make sure I understood all the options on the car. Low stress, low pressure deal. Would do it again!

The sales person was very accommodating I was very happy with my service I have no further comment

Made a call at 7:30 am, appointment for 8:45. Had my car back by noon. Fast courteous service. No pressure conversations with the sales staff during our wait. Learned a few more things about more expensive Audi models I wish to own one day.

The car we purchased was in excellent condition & was ready for pick up. Tom our sales rep was ok. Not great & not terrible. He was not detail oriented & forgot a few details & we had to keep reminding him of a few things.

Vanessa was an amazing sales person. Great service. Would for sure come back to this dealer ship.

Only small glitch was a couple of curb rubs on the right side wheels and they immediately took car to wheel man and they were buffed out to the point you cannot tell they were ever there. Bought the car over the phone after seeing car posted on their website and had several conversations with various people at the dealership. When I arrived at the dealership, 400 miles from my residence, the car was exactly as described and as represented. Very nice sales and service facility and everyone was very courteous and businesslike. Would buy another car there in a heartbeat!

I buy a new car every four years. I always bring my cars to whatever dealership I buy from for my maintenance. This service department and especially my service consultant, Erik Honn, are the best I've had in 45 years of buying cars. I get honest advice on what needs to be done and the work is always spot on. I plan to buy again this winter and plan to buy again at Audi Las Vegas because of the excellent service I receive.

We had a great experience buying a car from Venessa.

The Audibteam was exceptional - knowledgeable, personable, and professional. The car was in superb condition!

The team members at Audi were very knowledgeable and helpful throughout the process of buying a car. When I was struggling to find a fit with one of the models, the Audi representative identified the features that were most important to me and recommended another model that turned out to be the right fit. Also the team has been very patient explaining the technology and functionality of the vehicle. I feel confidant and very happy with my purchase.

they made it easy to find the car i wanted, even though it had to come from another dealer from another state

Best car buying experience I have ever experienced. Staff is very knowledgeable and professional.

I was treated like royalty at Audi Las Vegas. Everyone was kind in the Service Department and I was given a courtesy call with an estimated time of when my vehicle would be ready, and it actually ended up being finished earlier. My vehicle was washed and just as beautiful as the day I picked it up!

I had a great customer service rep who took great care in helping me. What I didn't like is that as I was driving off the lot, my check engine light was on. It was on just after my car turned 35,000 miles. When I called for the checkup, I asked three different people if the check engine light was on because of the 35,000 check. NO ONE could answer my question, nor did they get back to me. As I was saying, I turned my car around and brought it back to the dealership where the mechanic found some air temperature qage needed to be replaced. This was noticed during the inspection, but nothing was done because I didn't mention the check engine light when I dropped off the car. I DID mention it when I called and made the appointment. I don't understand why it wasn't fixed or at least brought to my attention when it was noticed. I spent extra time waiting to have the new part installed. I was told that this could not be fixed during the inspection because I didn't mention the check engine light when I dropped off the car. Really?? Aren't you supposed to check everything and make sure my car is in great running order? You need to change your policy. I don't buy Jeeps anymore because of the bad service I received at the local dealership. Please don't make me stop buying Audi's. I love my car, but service is most important to me - as is my time.

Fast and easy, every one was nice ,my sales agent was Travis he was really helpful ,I told him what I need it and he found the car for me

I purchased a 2018 Audi Q7 and I had a great experience overall. When I first walked in, most of the staff were with customers and although Ryan was with someone, he immediately made eye contact with a smile and nod that he would be right with me. He was over in a quick minute and made me feel like my time was important and he was able to answer some questions for me. I was in quite a few times over a few weeks and Ryan and all the staff were willing to help even when he wasn't available. I threw some hiccups in at the last minute during the deal and Ryan never made me feel pressured to make a decision at all, rather he showed understanding all while assuring I had good information on my side. Comparing to Audi Hendersons high pressure sales, this was refreshing. I also went down the street to Jeep and boy was that an entirely different experience. I guess entirely different car but I immediately wanted to go back to Audi Las Vegas. Mary, the general sale manager, Darin, the general manager and Marc, the sales manager and Richard, the finance guy all made my experience great. Sales is sales no matter how you look at it but if you're going to do it, do it well and treat people well like they did. Also, I had a good friend, an owner of a big dealership here(but not my preferred brand) review the deal at the end to assure it was ok and there wasn't much he recommended changing. That reassured me. I got the maintenance package and am excited to take care of my new car with their help! I drove my Honda Pilot for 9 years since my son was born and I hope to keep this one for another 9 years into his teens! Some things we love already, are the safety features of the Q7 especially lane assist and blind spot monitoring, the 3rd row, the many air vents throughout the back especially for my son, the night lighting inside and the awesome Bose sound system. Love my Q7 and thank you Audi Las Vegas!

I love these guys! They're no pressure, super friendly and professional, no haggle, and have such beautiful cars! Any small issues I had they're 100% on it. Great experience for sure.

Truly amazing customer service throughout the whole buying experience, thank you so much Aljay. You guys rock �

A bit pricy but good service and response. I will go back to CarMax & find out why my purchase of an Extended warranty did not apply.

During the multiple times I came in, Aljay and staff were extremely helpful and friendly. I highly recommend them and love my new vehicle!

The worst service department I have ever been told. I made an appointment for my car on a Monday for Saturday. When I arrived Saturday, they took my car. I then called to check on the time and it turned out they had not ordered the parts, and informed me that they do not order parts for the service vehicles, and it's each individual customers responsibility to order the parts on their own and bring them in. When I came back to pick up my car since they couldn't do any work on it, they told me I really needed to get it fixed ASAP. I laughed, because that is why it was there in the first place....What a joke.

There was some confusion at the time of my appointment on how to accomplish the TDI Rebate appointment I had made the same day. I was lucky to have accomplished both.

Great Service Staff. Friendly, knowledgeable, and professional.

Customer service doesn't compare to Acura. Service department doesn't compare. Luxury car with non luxury service treatment.

Not sure where to start, so here it goes. We turned in a lease on May 17th, and from there we probably walked out of 6 dealerships and ended 10+ phone conversations trying to give our money away as each day we grew more desperate to replace that car. I finally called Audi Las Vegas, and Tom Chiron took my call. First, he stayed late so we could come see this car after work. Once on site, he basically sold us our car within 17 minutes, no hassle, no B.S., and he treated us like a professional. We got the deal we wanted, and I am sure they made some money, as both sides were happy. Once in Finance, Jaime was top shelf. He knew his numbers, made us a few additional offers, and as we passed on those, he simply thanked us for choosing Audi this evening and hustled the rest of the paperwork. Nothing can compare to an Audi experience, people and culture simply matter. You may not buy an Audi, but you should always go see this team, it will be a great experience.

Everything went well. I took along time to get the car washed, but it was Friday and the dealership was busy.

Very proffessional seller Aljay Lumapas..good guy..kind..charming..polite..excellent service..

I had purchased a used vehicle through them and less than a week afterwards, the AC went out. I called the service department, no run around, just bring it in. No excuses just took care of problem and even replaced BOTH, not just one belt. I was pleasantly surprised and so grateful.

Excellent service and attention to detail. As we arrived to service my car Mr. jennings was waiting and made the whole experience easy and pleasant. My car was done at the time it was promise, plus it was washed and detailed. Thank you everyone for great service.

From the moment I entered the dealership I felt well cared for and not pressured. The whole experience from start to finish was a true joy. Travis Shaw is a knowledgable and skill sales person with a very personable demeanor. Then there is the Q5! Love this car!

I was very impress with the efficiency and great customer service received from Erik Honn at Audi Las Vegas. He was very knowledgeable and helpful in saving me money on my car repair.

My right rear tire was mount incorrectly and only found out when I stopped to have the air pressures checked. Called to speak to device manager but no response.

Service was excellent all of my questions were answered and none of the sales games most other dealers play!

Ariane Zapanta in Service was great: very professional, knowledgeable and friendly.

Thank you so much Ariane Zapanta and Erik Larpati for a fantastic job! I am very satisfied with the quality of car repairs and service maintenance done on my Audi car. Well done and see you both next time!

Very Friendly staff! Very competitive and professional.

A huge thanks to Jocelyn, Patrick, and everyone else at Audi Las Vegas for the help with my recent lease. From the initial inquiry to my driving my new car off the lot - and even in the follow-up and courtesy calls since - the experience was great.

Everything was great had no issues. Service department was awesome

Took my S5 in because the driver seat shifts when cornering and slowing/accelerating. Didn't get it fixed been 3 weeks and still waiting for a call about the part coming in.

We were very hesitant with this process, considering the reputation of car dealerships. 3 weeks ago we went in to just "look" and no one came to harass us or sell us on anything. Actually, it was me who made the first approach to ask a question - and lucky Glenn. Glenn was nice and noninvasive and made it a point to not push or ask too many questions. When we came back a few days ago, we specifically asked for him as his "lack of" salesmanship was what really sold us. Love the team at Audi as they are not pushy and are willing to work with you on the kind of budget you are looking for. When we purchased our vehicle, Glenn sat with me in the car for almost an hour going through all the features and making sure I took full advantage of my A3 and was well equipped with everything before I left the lot. Thank you all at Audi LV, you've definitely changed our minds about dealerships, but most importantly Audi. We are now huge fans, not because of the brand, but because of all of you!

We were very hesitant with this process, considering the reputation of car dealerships. 3 weeks ago we went in to just "look" and no one came to harass us or sell us on anything. Actually, it was me who made the first approach to ask a question - and lucky Glenn. Glenn was nice and noninvasive and made it a point to not push or ask too many questions. When we came back a few days ago, we specifically asked for him as his "lack of" salesmanship was what really sold us. Love the team at Audi as they are not pushy and are willing to work with you on the kind of budget you are looking for. When we purchased our vehicle, Glenn sat with me in the car for almost an hour going through all the features and making sure I took full advantage of my A3 and was well equipped with everything before I left the lot. Thank you all at Audi LV, you've definitely changed our minds about dealerships, but most importantly Audi. We are now huge fans, not because of the brand, but because of all of you!

All professionals! From Paul, Marc to Patric, all where great to deal with. Even when I came early to look at the new Q7, Ryan showed me around waiting for Paul to arrive. Had plenty of time to soak up the endless technology. Like others have stated, only took 3 hour and we all know when purchasing a vehicle, it take 4+ hours. Great experience.

Awesome service. did take a while to set up the loaner car. The availability of loaner cars are poor.

I always have the best customer service, and Susan Brown are great sales and a friend she sale 2 Audis so far to me and every time lm 100% satisfied with my purchase!!!! She is the Best!!!!!

a very positive experience from beginning to end. The drivers with the shuttle were super friendly and on time. Thank you

It was great. The gentleman that assisted me was pleasant and informative. Further, my car was ready when they advised it would be. It was nice to have a good experience.

Great service! Easy to get an appointment and a loaner car. The work was completed quickly and John Stewart was great about letting me know the status and following up to make sure everything was taken care of!

Best service is vegas! Ask for Ariane when you guys need to get work done on your Audi!

It was an excellent experience purchasing my car at Audi W Sahara they're all friendly and professional, it was an easygoing experience thank you Glen Beninson!

These guys are the best. Patrick the Sales Manager, Darin the general sales manager, Marc the other sales manager and Tom were outstanding and really pulled through both on top notch service and gave me a great deal both on the trade in and the price of the Q7. I highly recommend these guys. Great car buying experience. This is the not the first car I have bought from these guys. That is why I returned.

Amazing experience. Bought new Q3 and love it!! Sales staff were very knowledgeable about vehicle, manager was there for us during entire sales process. Will definitely buy again....have owned a lot of other luxury makes.....this was THE best experience. Thank you, Kim, for making it happen!

Visited Audi Las Vegas recently to have to service recall issues addressed. Upon arrival my service advisor (John) was busy with another customer but I was quickly assisted by another gentleman (Kyle). Some paperwork and a few minutes later I was on my way. I called a few times throughout the afternoon to check on my car and initially could never get through to anyone... this was the only downside. I called three times and the phone-system either wasn't working correctly or no one was picking up the phone. Finally someone answered on the 4th or 5th try and I was told my car was still being serviced, which was fine. I was in the area and would've stopped to pick it up if it were done. A couple hours later John called to inform me that my car was ready and I told him I would pick it up close to their closing time. I arrived around 6:45pm, my Q5 was pulled around already for me, freshly washed with all recall issues and courtesy checks complete. A few signed papers later and I was on my way. John and Kyle were both still working and both still professional and courteous.

excellent service! would recommend to everyone looking for luxury car!

It was a good exchange everything was easy to deal with. I knew what I wanted so it was nice to know they had just what I wanted there.

Amazing team of dedicated staff. Travis S. Is amazing at getting you into the car you want

We traveled from southern California to purchase a pre-owned 2015 Dodge Journey. Alex was friendly and professional and made the purchase pleasant. The staff was great. Would recommend the dealer ship to anyone.

Great customer service. No sales pressure, just a great product.