UPDATE on 1/18/2022: It's nice to see that Audi Las Vegas does indeed care about the customer experience. Took the vehicle back in for diagnostic, in order to figure out the cause of the issue. They had the loaner car, clean/ready and waiting. They had the the issue diagnosed before the end of the day. The issue is what I thought it was. Parts ordered (hopefully that doesn't take too terribly long, with this supply chain fiasco, but that's not on the dealership) Thank you VERY much for restoring my faith and trust in your dealership. BRAVO! To Audi Las Vegas. I thought it only right to update my review. And thank you again. CHEERS 🍻 ..... Previous Review: WORST experience ever, we've taken several of our Audi's to this dealership, and have always had a fantastic experience, but today? Holy Cow! They dropped the ball, big time. Brought the car into the service department, WITH AN APPOINTMENT @ 7am, for a known TSB. They knew what the issue was before we arrived, because we brought the car in 10 days prior so the service manager could listen to the issue. They had the vehicle today for 8 hours and didn't resolve the issue "We ran out of time, other jobs came in and pushed your car back, truly sorry" that is a direct quote (remember we had an appointment) The TSB repair is very straightforward for this particular issue. The technician simply plugs the GFF into the vehicle, and also looks for any defective components associated with this TSB. If no defective components are found, he simply deletes the DTC codes associated with this TSB. The DTC's are stored in the ECM and after deleted, the vehicle is returned to the customer. Audi Las Vegas should be embarrassed. I'm embarrassed for them... YIKES...We experienced the polar opposite of customer service today.. Communication was terrible, the smugness and and the patronizing tone, expressed to my wife and I? We were absolutely dumbfounded by it..not to mention the utter disregard and lack of empathy for our wasted day, apparently our time is if no importance..TERRIBLE!!..But Hey? At least they washed it. We're totally frustrated and disappointed with the way we were communicated with and the way we were treated. Apparently our issue wasn't important enough for them to correct, in a timely manner. As they, admittedly, pushed other customers in front of our vehicle. This is a simple fix.. I'll remember this when I buy my next car and when I talk with other Audi enthusiasts locally. Sad thing is? we're stuck with this dealership for any warranty work unless we go to Henderson or California...unbelievable.. I'm still loyal to the brand and I love my Audi's. But, this particular location, is a poor representation of what we have come to expect from an Audi dealership.

Great service from Chris. He was fabulous, communication was good!

Rob helped me out with the tire it was so easy mike was also helpful always get service in the service department

Our car buying experience through Audi Las Vegas was great. Our sales associate, Christina, was super attentive and communicated with us each step of the way. Our finance manager, Travis, was great to work with as well and went above and beyond to make things easier for us when dealing with our trade ins.

Very great place !!!!!!!!!!!!!!!!!!!!!!!!!!They are the best

Alex was awesome! He helped me with my original lease and then again when it came time to trade it in. He made a stressful situation into a sigh of relief! He even made sure I was happy after the purchase and at a price that was comfortable for me. 5 stars!

First time at dealership was a great experience. Will continue to get car serviced here from now on.

Nothing but issues with my S6 I feel scammed. Something new breaks everyday and it's left me stranded in 0 degree weather TWICE.. I'm already $2000 down on repair bills for this lemon with less than 10k on the engine. The car is absolute garbage. I can't wait to sell it, I get so angry every time I see the key on my hook. Well played guys, never again.

Real nice experience!

Kevin M really assisted us with my service by providing insightful feedback on how my service appointment went and what next services I should complete. Definitely appreciate his wonderful customer service!

Very attentive, answered all questions. Got a car I love.

These guys at Audi LV have mastered follow through (on what they say they're going to do) and follow up (to ensure you're satisfied. Bravo!

Chester was amazing , very helpful. My Audi is beautiful, I’m obsessed!

Excellent experience at this location as always. Each area of the dealership made everything seamless and pain free to purchase my new beautiful car

Customer Service Rep as always was very competent and friendly...always a pleasant experience at this dealer

Fixed car.

The service was good but they didn’t mention that they no longer offer rides home when I booked my appointment.

My experience was excellent, very good customer service and satisfied with my car service!

The Service department went above and beyond to ensure that our recent visit was convenient for us and the work they did was outstanding.

Just called to schedule a replacement tire. I put the spare on today and need the permanent one replaced asap as I cant drive at freeway speeds for to long on the donut. I have a 2020 S7 with the tire and wheel package. I was told they couldn't get me in until Jan 12th. 👎

everyone was very nice, but it was the General Manager that stood out for me. Darin Hegney took the time, responded to all of my emails promptly and made the deal happen! thank you! Joann and Rudolpho (SP) delivered my car and also spent time going over everything! I will definitely go back to Audi Las Vegas the next time I am looking for a car!

Great service and help and communication. I needed new car and they found a beautiful car!

Awesome experience at Audi Las Vegas! Leah Mayo was Amazing as she was there every step of the way! It was the easiest car purchase I have ever made and it was because of the professional team at Audi! If I have any friends that want to purchase a car, I will send them to Leah Mayo!! A+ Honorable mention goes to Justin Sullivan, thanks for making the finance portion of this purchase flawless!

Friendly, professional! My car was in for service and a few minor items that needed attention. Service department, make sure to call when you said you will, even if car is not ready so I know what’s going on.

Mike my service advisor went above and beyond to quickly push my S4 through its recommended 10K service. Normally service takes 2.5 hours. I was out in less than 1 hour. Friendly and professional. A+

Can’t beat there service department. Eric took care of my Q5 was told it would be 3 to 4 weeks before it would be repaired. He got me a loaner and the shop got my car repaired 2 weeks faster then I was told.

When I purchased the car I was promised a loaner car when the car need?s servicing. This time, no loaner cars, no shuttle, no Uber or Lyft service. Your on your own.

Outstanding service as always! Ariane Zapanta, my Audi agent, has the highest work ethic! She makes Audi maintenance a pleasure and resolves any unpredictable problems that may come up. As a representative of Audi of Las Vegas Ariane is the definition of knowledge, honesty, integrity and superb professionalism!

Came in for a new key fob as well as a software update. Everyone I came into contact was was friendly, professional and knowledgable. They finished well within the estimated time and overall I had a great experience with Audi Las Vegas.

Dan was an absolute dream to work with. We’ve been patiently waiting and as soon as he had a car in that matched what we were looking for he gave us a call. The buying process was quick and easy. Wouldn’t hesitate to recommend Dan or Audi of Las Vegas

Christina was very helpful explaining the steps and super nice and accommodating with our schedules. We were not ready to purchase yet however we will be calling her when we are ready to buy our next SUV!

Service at this place is a rip off. Took our Audi into this service dept to have a battery changed out. Because you can't do this on your own. Evidently the computer in the car needs updated with the new battery. And that costs over $600 to do. Anyhow, they returned with additional $4400 worth of repairs for a car that has been well taken care of. I told the service guy that if i take this car to another well known European auto shop here in town and he saves me even the slightest amount of money to repair the problem, i won't ever return here again. Well guess what, i won't be back every again. The other shop is saving me 2/3 of what i was quoted from Audi's service department. Go somewhere else if your audi is out of warranty.

I love my new Audi A5 Sportsback and my leasing brand specialist Aljay Lumapas is top notch. Everyone at Audi Las Vegas is great!

I came in for an oil change for my Audi A3, the service Tech there Kevin Murray, is amazing... He Deserve 10☆ if was possible... He took care of me so well, he was attentive, always involved checking in with me giving me updates, He knows Customer Service.. He's great at what he does. I'm Proud I was able to have such a remarkable, efficient, evolved, great at customer service individual.. He took superb care of me. He almost made me, ♥️feel like family, the way he took care of me... He got my car token care of efficiently with all its needs, got me into a loaner and completed all the work thoroughly on my vehicle, he called me promptly as soon as my vehicle was ready... Thank you did amazing, I will definitely be back

Rob was great to deal with. As usual with Audi of Las Vegas, we where not pressured into anything. He spent hours with us and explained any and every question we had. We love our new RS7. Audi of Las Vegas gave us excellent trade in value for our S6. Thanks again for your wonderful professionalism. It was such a pleasure doing business with you.

Tom at Audi made my car buying experience so smooth and easy ! He made sure I had options to work around what I was looking for and my situation. He was very patient and understanding ! I was amazed on how quick the process was once we decided on a car , I wasn’t there for hours after hours I was in and out . Tom is very good at explaining and making sure you feel comfortable with your decision !! Everyone after all was really kind at Audi on Sahara ! Deff would recommend

Usually I’m really happy with this dealership. My last trip not so much. There wasn’t any shuttle service due to the pandemic. Understandable but no mention of it ahead of time. I paid around $500 when I brought my car in for its 75K. It would also cover the next service of 85K. My cars currently at around 75K. After a visual inspection and topping off all the fluids, there was a recommendation for repairs at over $6K!!! Not to mention all the additional add ons they try to upsell to you right from the start. After reaching out to other mechanics (also trained in German vehicles) the highest quote I received for the exact same repairs was a little over $2K!!!! Given I’d still have to take it in for inspection. All in all, this last trip made me realize just how difficult it is to deal with dealerships and why i should take my car elsewhere.

I had a flat in Death Valley--sidewall puncture on a new-ish Q8 22" tire. Not only did they have a new one in stock but sold/mounted it for a very reasonable cost. They also put back together and stowed the spare tire and associated tools.

great experience buying my car in there.✊

I’ve always wanted an Audi. I’m finally in a place in my life to get it. As soon as I got out of my car, Aljay was very welcoming and helpful. He was so fun and knowledgeable about the A5 that I purchased. The staff was so confident in the Audi brand that I didn’t even test drive it. Justin in finance actually made signing paperwork fun. Too bad he’s a Jets fan!! 😁 My new 2022 A5 has a scratch but they were all over it and I have an appt for repair. I will definitely go back and recommend Audi Las Vegas to friends. So happy to be part of the Audi family!!!

This was the worst car buying experience I’ve ever had. The only reason I went with them was on a recommendation from a friend. Do not come here to get a car. First they couldn’t figure out my loan so the rate was raised after they ran it, spelled my name wrong on all the paper work causing a delay, someone stole the floor out of my car at some point and after all of that not even so much as an apology let alone some attempt to make it right. If you have a choice go someplace else.

ALEX the sales rep was very knowledgeable and Kind . Nothing makes me turn away from a car dealership faster than a pushy sales rep. Alex listened to my needs and was not the slightest bit pushy.

The GREAT Service has continued. Chris Polin let me know what to expect and I am completely satisfied with the service and the professional personnel. I remain a truly SATISFIED Customer.

This review is for service department. My wife went in for an oil change with a coupon that she printed from their website. The service advisor, she didn't get her name, told her that her vehicle was not eligible for the coupon. She said that the coupon was for 4 cylinder vehicles. My wife told her that it is a 4 cylinder, but the advisor insisted that it was not. She said "it's a Q7 and they don't have a 4 cylinder." My wife and the advisor went to the vehicle and verified that it indeed is a 4 cylinder. Now the advisor starts telling her that the coupon is only for 5 quarts or less. My wife calls me and I tell her that it takes 5 quarts and we have used the coupon in the past. I told my wife to ask the advisor how many quarts does the vehicle take. She replies "more than 5 quarts", I tell my wife to ask for manager and she was told that nobody was available for another hour. At this point I told my wife to leave. I called a few hours later and asked for manager. They said that the manager is busy and they would call me back, I'm still waiting on call back.

My service advisor Ariane always goes above and beyond. Very friendly and professional, service on my car is quick and efficient. Highly recommend!

Can’t say enough good things about this Audi Service Center. I’ve had my Audi S5 for over four years, and whether a routine maintenance service, a flat tire change, or even a unexpected problem, I’ve been given spectacular customer service! Ariane is priceless! Wish I knew the names of the service techs/mechanics because they are great and take care when working on my car. Thanks to all at Audi Las Vegas!

I had a great experience at Audi! Joann was very responsive and kept me up to date on every step of the process while I waited for my car to arrive. I will definitely recommend her and the Audi team to everyone I know.

Strolled into the dealership in search of a new ride...and I was kindly greeted by Chester Giordano, eCommerce Manager. Chester took time to listen to me whilst narrowing down what kind of car or SUV would fit my needs. The whole experience was not stressful at all, and I ended up finding the perfect match of performance & function in the 2022 SQ5! A good stream of communication was sustained along the entire process and I left this dealership feeling confident I went to the right place. Everyone there is great!

the dealer said the antenna for the start stop was bad and replaced it, but a week later I got the same warning and issues. made another appt to have it checked again

My wife and I had an excellent experience at Audi Las Vegas. Our extensive search (hampered by supply chain issues all over the country) for the perfect suv ended when we engaged Chester at Audi of Las Vegas. He found the perfect Q8 configured as we wanted from the start without compromise, the transition to finance was flawless, finally he arranged for MyAudi configuration and post sale options to be installed before we left. Shout out to Travis as well. Equally as talented which made for a very smooth Finance experience. Well done!

Chris our service advisor was amazing stayed on top of our Q5 TDI's service. The mechanic that worked on it was fast and efficient. Also the service Manager Michael went above and beyond to help get our car done as quick as possible.

We went to this dealership to "look at the Audi's". We were impressed with the friendliness and knowledge of all with whom we spoke. We were especially impressed with Ron and Erik. We were able to have time to just look around without a salesperson hovering over us. We were approached after we had been there for a bit of time and "looked" like we had some questions. At no time were we pressured to purchase the Q3. We did make the decision to purchase and left the dealership that evening with a new Q3. The whole process went very smoothly and took much less time than what we have experienced with other purchases elsewhere. The showroom was immaculate and comfortable.

an excellent fast service like all professionals the audi of las vegas is an experience that you have to experience is my opinion 5 star

I am a first time Audi purchaser and I had high hopes for the service and customer care. I have found the process to be less than helpful. They did not get me setup with myAudi before I left the dealership and the process requires the dealership to complete. In addition, there were basic functions on the car that weren't as intuitive for me given that I didn't have an Audi or German car beforehand. No one at the dealership walked me through beforehand so I spend lots of time searching online for help. This is just a couple of the issues. I have had others and unfortunately been unimpressed thus far.

Great service, and great service representatives

I always love Audi and the staff at this place are so friendly

Purchased an extended 3rd party warranty from Travis Shaw from out of state on a non-Audi vehicle (BMW). Shopped around and Travis was able to get the best pricing for me. Easy to work with and very transparent with the whole process.

Unlike The Tesla dealership where I was greeted by a prima donna with almost disdain, The Audi Las Vegas crew was like watching a pit crew at The 24 hours of Le Mans. They were professional, efficient and really knew their cars.

Easy and seamless check, in--loaner was ready, car was serviced and delivered when promised. All Good

Messaged about a car over the weekend, waited patiently for a sales person to get back with me. Made initial contact on monday, I told him I was ready to purchase with a large deposit down. 100% serious buyer, no response for 3 days. I finally pushed the issue, got another sales person, and the car is sold out from under me. Completely unprofessional.

Jaime is your guy to get your Audi! He was patient with me the whole time when I couldnt decide what I want. He is literally the reason why I got my first Audi and I am glad that Jaime was my sales rep. He really took his time for entire process.

I had a great experience in having my car serviced at Audi Las Vegas. Carl took very good care of me, explained everything in great detail and the whole process was seamless. They had a loan car ready for me to use. Highly recommend them. David C.

excellent handling all of the things related to the sale of the car. It was the easiest car purchase in my life and i have bought many cars i am 70 years young.

Overall great experience! Was in and out with 3.5 hours. Got more for my trade than originally paid (CRV Hybrid). Joann got us into a ‘22 Q5 e. They set up our first service visit for 10 months out before we left the dealer. Great job Audi Las Vegas!

I had a great experience in trading in my Q5 for an A5. I am extremely thankful with Leah which was very professional, friendly, knowledgeable and consistent. She made the process a very smooth one. If you’re looking for your dream car Leah is the person to go to!

Pre-approved for 14%, then manipulated into a 28%🙄 and they're unwilling to repair the heater.

Thank you Diego Love the car, excellent service thanks for all the help and information!!!

The hidden costs associated with repairs. The missed diagnosis on my car when I brought it in for repairs a month ago. I feel like I’m walking into the lion’s den when I bring it in for Service. I don’t trust that I’m getting the quality Service you say is important. It’s more about getting as much money from customers than providing honest, quality service. I’m not pleased with your service!

I’m not very happy with the service that I received. No communication whatsoever during the repair of my vehicle. I had to call them to get updates, and I was quoted the return of my car on 1/4/21. Finally picked it up1/8/21.I’ve use this company in the past with no problems, even referred 3 people. Not very happy!!!!

Kevin is the best he really takes time to understand you and will work with you

Very pleasant, and prompt service. Waork was finished faster than expected.

Eric was very helpful and got my service done same day! It was my first service for my car and was a very easy, pleasurable experience! Thank you Audi and Eric!

Exceptional! Thank you to Chris Pocino & Kris Cottner. Chris made my purchase from Pittsburgh, PA very easy. Responsive, respectful, and professional. Kris had my paperwork completed quickly and correctly. I have been in the auto industry for 7 years and my standards for car buying are pretty high. Chris & Kris not only met my expectations, but exceeded them.

My 1st service for my new Q5 was amazing Kevin Murray was my go to guy! He had everything ready for me and my son to switch into my loaner while they worked on my car for the day! Kevin was professional and friendly!

Everything was great. Friendly and efficient.

The service is great and timely. Ariana is amazing!

I bought a car from them 2 months ago and realized the detailing on my car was terribly performed, and there was no battery test done, as my car died 8 days after I drove it off the lot. I called and replied to their reviews with a great rating of my service with Chris who helped us buy the car, and negative rating of how my car was taken away from the lot. I was able to talk to a service manager, Chris, who was very helpful, and assured he would pass my issues along. It has been 2 months and I still haven’t heard from the GM. I paid good money for my vehicle, to have it shipped from California and to have it shipped to Las Vegas and for it to be in good working order.It is unacceptable and disrespectful for a dealership to send away a car with sticky substances on the dash, windows, cup holders, grass in my backseat when folded down, and a dead battery.

Every time I call the parts department, I am on hold for atleast 10 min. One time it was a solid 20 min. This is not the way to business. Audi Henderson parts department never puts me on hold when I call. As I write this review have been on hold for 17 min. Probably a leadership problem.

Customer service and integrity are first rate. Our son had ,what he thought were, a number of problems with his A3. We live in Albuquerque NM and as such I had no way to evaluate the car or be present during the service appointment. We were concerned as to what to expect. When we were contacted about the results of the evaluation we were told that the car was fine. No issues or service codes were found. We were not charged for anything. Not even the diagnostics or service time. This is a breath of fresh-air as we were expecting a rather sizable bill; given our experiences with other auto repair and service facilities. A big thank you to Audi Las Vegas on Sahara Blvd. we can highly recommend them. Thanks again.

I was driving back from NY/NJ. Had to purchase a Audi in a hurry. Found one online. Talked to the saleswoman Leah Young. Reserved car. Came into the dealership when I got back to Vegas. Bought the car within three hours, painless. Leah made my buying experience great. Justin made the finance paperwork quick and easy. Will be back in the future.

Great service department.

This was my service on my new Audi, the customer service department is wonderful.

Quickly found and repaired the issue. Was very honest and clear on issue and payment responsibility. Since this was an ongoing issue they did not ask for or require payment.

I purchased a 2021 Audi R8 in February 2021, and they still have not registered my car as of 10/15/2021. Initially, I assumed that they may have been backed up and was reassured that it would be done in a few days. Later, I went there in person after my dealer tag expired and was told that it would take another week but not to worry. Months went by and I continued my communication with the person assigned to register my car. 3 months later, I reached out again to Jamie, my salesman, who apologized and said it would be taken care of right away. Still nothing. Unbelievable. Jamie has been great and very professional so maybe this is out of his control. I had a wonderful experience prior to purchasing but afterwards was not met with the minimal customer care that is expected. I have texted back and forth with the person responsible for my registration and 8 months later still nothing. I have purchased multiple supercars but never had this happen before. With a demanding schedule I have been struggling to find the time to determine who can actually help me. Extremely frustrating!

I know buying a car is a long process but the salesperson Chris making it less hassle & irritating. I appreciate the good customer service and follow up. Hopefully I can expect the same level with the service department. I’ll keep you posted.

Great experience working with Tom, here. Knowledgeable and straightforward with everything. Pretty difficult these days with inventory what it is, but he kept us updated and helped get us into a new S5.

Mike McBride helped me tremendously with my tires. Initially, I was told I had to wait several weeks for tires. Mike got my tires in right away...He also got me a loaner car. He was kind, friendly and smart... thank you AUDI!

I absolutely love this location. I love it enough that I drive all the way from Seven Hills to see my service tech and sales guy. I have had Mercedes and BMW and I have never had the same quality of service I get at Audi. I hope Tom in sales and Eric in service both know how amazing they are and how grateful I am for the service they provide and the effort to put in to make me happy. I have never picked up a dirty car from Audi and it goes to show what it really means to drive luxury.

Just got my first Audi! Car availability is so limited right now so I had to wait for my A4 to come from the factory. My salesman, Aljay, communicated with me throughout the entire transaction. It’s great to hear employees own an Audi themselves. I’m part of the Audi Family!

Audi car owner since 2017. This Audi dealership has taken great care of my vehicle for the last 4 yrs. Always Excellent customer service from Ariane!

This dealership will work with you and provide excellent customer service. Service advisor Wido was very easy to work w and gave me a excellent service. Thanks Audi LV.

My service advisor Eric was more than professional and caring. Explained what were the causes and repair solutions. I left feeling valued.

I used Audi Las Vegas in an emergency situation when my air conditioning went out traveling between Los Angeles and Las Vegas they were quick and efficient and reasonably priced

Took my new RS Etron GT in for service. Problem fixed as promised. Great service, they kept me informed during the entire process. Highly recommend them.

Great service - friendly, on-time as promised. Very knowledgeable staff. Stick with the dealer for all service! The Audi folks know what they are doing!

Happiness is a new car!! Excellent customer service made this buying experience a pleasure. Special thanks to Erik and Justin.

I found Leah, my internet manager and Sales person quite resourceful while having the right balance of reaching out to me and allowing me space to make a decision. I literally accomplished my purchase via internet inquiry and texting questions and answers which flowed between both her and I. This was the first non GM vehicle I have purchased since 1984 and so far I am really enjoying the 2022 Audi Q3. I hope to find my experience with the service department as enjoyable as I have with my sales person and her managers who made my purchase literally seamless.

Great service. Chris, our sales agent, was very personable and helpful without the runaround. I would purchase here again.

VERY POOR CUSTOMER SERVICE LUXURIOUS DEALER WITH RUDE EMPLOYEES ONE WHOLE HOUR CALLING PARTS DEPARTMENT SO WHEN I GET AN ANSWER FROM SOME MAN HE DECIDES TO HANG UP ON ME SEEMS LIKE DEALER DOESNT PAY THEM ENOUGH EMPLOYEES ARE UNHAPPY TO TREAT A CUSTOMER RUDE AND DISRESPECTFUL

This was our 1st visit at Audi Service Center. Wido helped us to check in and got our car serviced. Very smooth and personable experience. Wido was professional and answered all our questions. Very knowledgeable in his field! Thank you for taking great care of our car! Definitely going back again for future car services.

Impeccable Service. Wido was incredibly professional. Definitely would recommend.

Service Representative Ariane Zapante at Audi Sahara in Las Vegas always manages to let you leave the dealership with a good feeling. I was early for an appointment and she gets me out of the door before my original appointment time! ♥️

The price for servicing vehicles is astronomical. $343 for an oil change and brake fluid change on a 2019 A4 that is leased from them directly. I don’t really see the point in getting service done there. They said it would originally take 2 hours but 2 turned into 3 for some pretty basic service. At least they didn’t try to upswell me on anything else at that point and the staff was ok. Not rude not friendly just kind of there.

Everyone at Audi Las Vegas is friendly and helpful. They are very professional and considerate of your time.

Team was great to work with and made the process easy and painless. Very helpful

Audi Las Vegas’s Service Dept is top notch!! Def a Five-Star Experience!! Kevin Murray always provides me with an outstanding experience with excellent communication and always works with my time frame. I would definitely recommend anyone to Audi Las Vegas and especially Kevin Murray for any of your service needs!! Thanks Kevin & Audi!!

Mike went out of his way to make sure I was satisfied!! Thanks Mike

Always have a great experience with the service center at Audi Las Vegas. The inspection video is a great way to see everything going on with my car. They also keep you posted on status of the service and make the whole process very seamless.

In the past 21 years, my wife and I have owned 4 VWs, 2 Mercedes Benz and 2 BMWs. We're not rich. We're normal working salaried employees who just happened to be fans of German engineered cars. There are a lot of considerations when we purchase any vehicle and we've many mistakes in the past. We know what works and what doesn't when it comes to our vehicle finances. We went through this similar thought process when we recently decided on the purchase of our first Audi. Let me tell you, we don't know why we waited this long to get one. We're impressed with the way it looks and drives. Eveline is a true professional. She facilitated all our needs from answering questions, arranging for a test drive and the rest of the buying process. Thank you Alex for letting me test drive and thank you Rodolfo for showing me the vehicle's bells and whistles. The Service folks are also outstanding (5/5 stars to this point). And then there's Finance. I understand it's a business but I don't prefer fries with my burger. I don't appreciate that I get challenged, harassed and judged by that decision and certainly not appreciate the treatment after the fact. Travis Shaw is the reason we won't be going back to Audi Las Vegas for our next Audi.

After being alerted my tire had lost pressure as I was pulling into work I got out to notice I did indeed have the start of a flat tire. I called the service department and the CSA had told me since I had the tire and wheel package I could come by before 7 and they would replace the tire (this is not exactly true but this is where you learn how amazing the staff is and care about their clients) when I arrived just after 6 all the technicians had already left. the service consultant Wido had told me they could put on my spare and I could come back and they would replace the tire...fair enough I completely understand. that's when Michael the service manager stepped in and said he would personally replace the tire for me so I didn't have to come back!! I was floored. in less than an hour they had verified my tire and wheel package, pulled the tire, replaced it and I was omw home. this was the best customer service experience of my life. I hope the manager or owner of the dealership will see this and they are given the recognition they so rightfully deserve. I have bought many cars in this town and I can tell you not one of the other guys has had the customer service that your team does. you have a customer for life and I do hope these 2 fine gentlemen receive an outstanding service award and are recognized daily for their hard work and commitment bc as a business owner I know heart and dedicated like this is extremely hard to find. Pamela Kalyan RPh

Good and bad experience so only 3 stars. I appreciated the sales rep so quickly responding to my inquiry about a car advertised for sale on their website. He was very professional and courteous. However, I asked him if the vehicle had any smells, such as pet odor or cigarette smoke because I didn't want to drive 2 hours for a test drive only to find that the car smelled badly. He said he would check and let me know. He emailed me back and said car looked great, no smells. I wore an N95 mask during my test drive due to a mask mandate in Nevada, so couldn't smell anything and trusted the sales rep's original report to me of no bad smells. The car was in great shape and I decided to buy the car. When it was delivered to me several days later and I drove it the first time without a mask? It smelled heavily of both pet odor and Italian food. Also, the car was not terribly clean even when I was inspecting it on the lot. The sales rep told me on the lot there would be no additional detailing before delivery. That surprised me from an Audi dealership to not offer delivery of a clean vehicle. There were oil spots on the interior fabric near the rear door, the windows were all spotted with hard water residue, and the panoramic sun roof had dirty soiled spots on it. I also, unfortunately, made the mistake of not opening the hood during my inspection. The first time I opened it after delivery? The engine bay looked as if it had never been cleaned. This was a really disappointing discovery and out of character for an Audi dealership to deliver a car in such shape considering the cost of even a used Audi at a dealer lot. These are the details Audi buyers appreciate so much. I test drove dozens of vehicles and specifically many Audis in many states before visiting Audi Las Vegas. All of these vehicles were in pristine condition, fully detailed with sparkling clean engines. I think I took it for granted that a dealer vehicle would have a clean engine. It seems Audi Las Vegas is lagging in this aspect of customer satisfaction. Despite these few lapses, overall my experience was positive. The dealership also did provide a short warranty period (90 days/4,000 miles) which was appreciated.

Great work and service! Ari is the best and always makes sure I am taken care of.

Erik and Roger (Foreman) delivered nothing but 5 star service for all my car service needs at Audi. Thank you so much for going out of your way to meet all my needs!

I had an issue with my car while I was driving from California. I called from the road and was given an appt the next day. I requested a loaner (which I normally don’t do) because I was not sure how long the issue would take. My associate, Kevin, helped me get a loaner, kept me informed daily of the issue with my car and it was done ahead of schedule. In these times with Covid pushing everything back and many services are delayed, I could not have asked for better service. I have been with Audi now 2 years and this is the best guy I have had so far. I’m happy customer!!

I originally inquired for a vehicle's availability online at Audi Las Vegas. I was contacted my Leah Mayo, a sales associate who called me immediately. We talked about what I needed in a vehicle and the fact that inventory was extremely low and hard to come by. Nevertheless, within a week or two she found my vehicle at a sister dealership and had it shipped to Las Vegas. She communicated consistently and worked hard for the sale and if it weren't for her going above and beyond I would not be driving my beautiful Q7.

Always get me in on time for appointments and have great personnel!

Danny was great he serviced my car. 5 stars

I am a new Audi owner. The staff at Audi on W Sahara was outstanding. They are prompt, courteous, and knowledgeable. My service rep Kevin was a pleasure to work with. While my car was being evaluated, they offered me a loaner so I would not have to suffer any inconvenience , nor depend on rides. When they finished working on my car they even washed it. My daughter wants an Audi and I know where will be shopping. Kudos to Audi on W Sahara.

Without appointment was able to get my son's 2015 Audi S4 with noisy failed wheel bearing replaced same day I inquired. As , I was only in Las Vegas rest of the day this was very helpful. Service manager Mike ordered part in advance of my arriving with car facilitating same day repair

Excellent service.

Went over and beyond to get my car what it needed

Ask for Jaime Aniversario or Chester!!!

Great Experience! As expected with a luxury car dealer.

Great people very help full.

It was fantastic Eric Hahn is great to work with! He is courteous, knowledgeable and trustworthy!

The team at Desert Audi service department continues to impress me. My car troubles were diagnosed quickly by the technician (worn front end links and corroded coolant tank) and it’s was all fixed as soon as the parts for my vintage 2004 Audi A4 Quattro Sport Wagon with 160,000 miles were delivered. My “older” car runs great again and I am completely satisfied with the level of care I received by my service advisor Wido and the technician. Thanks again.

Such a great experience with the team at Audi. Justin and Dan were so efficient and quick with the transaction that we would definitely do business again with them! The facility was beautiful and the coffee was amazing! All around top notch!

Despite the parts that we needed being delayed, Kevin from Audi kept me constantly updated on the status of my repair. I never had to wonder or worry what was happening, and my car was returned to me fully fixed and ready to go.

Excellent Service from both Audi Las Vegas and my advisor Kevin Murray

I rarely post a review on anything. Especially a car dealer. But, this Audi dealer provided the best experience I have had with dealing with a car dealership. Joann and Leah were incredibly nice and professional. The managers and finance people were fair and respectful. These are uncommon traits for not just a car dealer, but a business in Vegas. I highly recommend going to them to buy a car. Joann and Leah - thanks for your patience with me. I am enjoying my car.

Great experience with Audi Las Vegas, Eric, Patrick, Darin and team made the process seamless. I will definitely be doing business with Audi Las Vegas for all purchases going forward!

Kevin Murray took care of my Audi, was straight forward and lent me a new loaner (Q3 S line) to test out, Great experience, highly recommend, you get what you pay for! Nice car = quality parts don't skimp put 🙌💪

Working with Joann at Audi was an absolute pleasure. She is calm and professional. She followed up on everything and made sure I was well informed.

Visited this store a year ago before I moved to Las Vegas researching the facilities and was given a tour. After I relocated, I purchased my second Audi and couldnt be happier.

I had a really smooth and easy experience at Audi Las Vegas thanks to Chris Pocino. I went in looking for a used car. The one I thought I wanted was not what I expected. Thankfully, Chris was very helpful with trying to find the perfect car for me. He sent me quite a few selections via email and gave me his top suggestions based on my budget. I am very happy with the customer service I was given, and Chris even checked in on me and my new purchase weeks after. Overall, I can say I was in good hands at Audi Las Vegas.

Danny was terrific. He was courteous and professional!

Wido was extremely helpful and very pleasant to work with. My maintenance appointment was seamless thanks to Audis loaner program. Very professional and timely.

Good job on the work performed and the video to show some of the work being done. However, 4 star rather then 5 due to the drop off time of my vehicle was 9:20 (appointment time) and the car wasn't worked on till after noon. I was without the vehicle and was not given a free loaner for the entire day from 9:20 to about 3:30 pm. (big inconvenience)

I purchased a used car from Audi of Las Vegas it was a nightmare. On my test drive the tire pressure monitor light came on. I liked the car , agreed to buy it on the condition the problem was fixed before I picked it up. They agreed I paid over 12 thousand cash. Picked the car up the light comes on ten miles down the road. I made them aware of the problem they said bring it in for a fix. That week I made four separate trips to their shop . Each trip 140 miles round trip and was trapped at their shop for 27 hours with driving time included 39 hours of my time. Each time I was told the problem was fixed and it reoccured exactly the same.What makes this even worse is that I am 66 years old with severe copd and prostate cancer,I can't be stuck like that. Finally I call the general manager without that call I don't believe anything would ever have gotten done. Now I have a loaner car and Audi has Auto Nation Toyota working on the car.They have the car about 3 weeks to fix the tire pressure monitor system on a 10 year old car, it doesn't seem as if it was a real priority.Finally I get the car back I inquire as to what the problem was , Audi tells me they can't answer that as Toyota worked on it and they can't provide me with the paperwork. I have no idea what is down the road for me, electrical problems can be a real nightmare.All Audi of Las Vegas wants is the money after that no respect or customer satisfaction, their behavior and attitude was very devious in every aspect of this transaction. You have been warned. RUN FORREST RUN

Everyone was great, very helpful and have continued to communicate well after the purchase to ensure I am happy. Great selection, found exactly what i was looking for, loving my new car, Thanks!

Went in early for an oil change. Everyone was courteous, even though they were busy as usual. Everything that you'd expect from Audi! Mike Crowder got me in, and I owe him breakfast! 😆 They washed my dirty car too! Thank You, everyone! Love Audi!!

Ariane was my service advisor and she was fantastic. She listened to my needs and made sure everything was completed for me and she did it with a smile. She was such a joy to have as a contact person to answer any questions.

Kevin is so tentative and helpful!

Danish was awesome! Would def recommend this location.

Great Service! My technician, Ryan was outstanding!

My experience at Audi Las Vegas was excellent as always. My service advisor Erik Hohn was very personable and professional and the service was conducted in a timely manner.

My husband and I were preparing for the day to be an all day task. As this is what we had before at other places. I came in knowing exactly what car I wanted to check out. Tom grabbed the keys and off we went for a test drive. A short 2.5 hours later I had a new car. Thank you Tom for making the experience quick and painless. You weren’t a pushy sales person and I appreciate that so much. Even the guy in finance was straight forward. I love my car. Will definitely recommend you to my friends.

Aljay you’re the best! So helpful, kind, and informative! I love my new Q3!

I love Audi Las Vegas!♥️ I love Audi Las Vegas and my service consultant Ariane Zapanta for the superior customer service that they always offer me ever since I first began purchasing Audis! From the moment that I drove into the dealership to have my Audi TT serviced this week, I was promptly greeted in the service bay and Ariane was waiting for me at her desk with all the paper work. I had messed up the alignment on my car and was aware that I would have to spend a few hours there. Although I never requested a loaner car, Ariane insisted that I take one so that I could get on with my daily activities even though the dealership is so pleasant that I could have spent hours there watching the Olympics in its comfortable lounge! In addition to performing all the necessary repairs to perfection, they did a multi- point inspection, topped off all the fluids, and washed my car. My TT looks brand new and performs as well as it did on the first day that I drove it off the lot! I cannot praise this dealership enough for making its customers their first priority! Sent from my iPhone

I Had A HORRIBLE Time getting my Proof of sales to get my car registered by the sales team and I requested the manager and he was SUPERRR NICE !!! Please ask for the manager ( finance director ) JUSTIN was superrrr cool and urban ... actually made me feel super comfortable .... he gave me a copy of my green slip with no problem!!!!!! I was able to get my car Temp moving permit at the DMV

J’adore Audi Las Vegas!♥️ I love Audi Las Vegas and my service consultant Ariane Zapanta for the superior customer service that they always offer me ever since I first began purchasing Audis! From the moment that I drove into the dealership to have my Audi TT serviced this week, I was promptly greeted in the service bay and Ariane was waiting for me at her desk with all the paper work. I had messed up the alignment on my car and was aware that I would have to spend a few hours there. Although I never requested a loaner car, Ariane insisted that I take one so that I could get on with my daily activities even though the dealership is so pleasant that I could have spent hours there watching the Olympics in its comfortable lounge! In addition to performing all the necessary repairs to perfection, they did a multi-point inspection, topped off all the fluids, and washed my car. My TT looks brand new and performs as well as it did on the first day that I drove it off the lot! I cannot praise this dealership enough for making its customers their first priority! Merci beaucoup! Sent from my iPhone

Wonderful service experience at this dealership. Met with Ariane who was friendly and on-point in terms of communication. Was provided a loaner since it was the 50K service (plus other requests) which was a nice unexpected perk. Tech sent me a video mid-job to confirm recommendations and repairs. Will certainly be back for future services.

I just purchased a new RS Q8 at Audi Las Vegas because of the outstanding service they have been providing to me on my TTRS. I have lived all over the country and purchased many vehicles and I have to say this dealership is one of the best I’ve ever dealt with from the sales people, management and especially the service department. I highly recommend if you’re considering an Audi please visit the people at Las Vegas Audi!

My service advisor Ariane was the best! She was very professional and made sure everything went smoothly!

Very nice and friendly staff (especially Joanne our salesperson). Attentive to our concerns and thorough with expanations our new Audi purchase.

Ariane (Service Advisor) was exceptional from start to finish. She clearly communicated and set expectations, all while being kind and personable. I’ve been coming to Audi of LV for a long time (this is my 3rd Audi), and her customer service is one of the best experiences I’ve had here. Thank you!!

Easiest car-buying experience. Great team!

Great customer service!

My service advisor, Wido, was very professional and pleasant. He explained to me what my car's needs in a clear and concise manner.

The A5 Sport back was delivered on time. The dealership offered courtesy shuttle and I was immediately whisked away. The dealership called me and the shuttle service arrived in ten and I checked out in five. The service writer went over the report and the total without tax was within a few dollars of what was estimated. He did not try to sell me any other products or services.

I, once again, had a great experience at Audi Las Vegas! I took my Audi in for service and the team was great. Wido provided exceptional service and sent text messages with updates on the progress of my vehicle's inspection/services. Highly recommend!!

Excellent Service. Erik took care of everything!

Great car buying experience at Audi Las Vegas! From the moment I met Alex, I felt comfortable and never pressured. Tom and Chris also helped out and it gave an excellent impression that these guys are all great team players. They even let me take the car home just to make sure it fit in my garage! Ari in service is a doll!! She helped me out with my window tint, and I’m so happy with how it turned out. Thanks Audi Las Vegas- so happy with you all, and my new A5!

Great customer service.

Deleted original post. Horrible experience.

Danny our service agent was very professional and kind. I had several questions and concerns and he answered all of them. He was a pleasure to work with. Sercice Dept also fixed my issues .

I took my 2017 Q7 for it's 50,000 mile check up. My Service Advisor is Wido Van Muyden. While I've been greeted by many service advisors, Wido stands out on a league of his own. I was greeted by Wido who did a walk around my vehicle and performed a spot check. This is typically done to assure if windsheild wipers need replacement, check any glass for damage and a variety of other checks. Because I made my appointyment months in advance. This assured my getting another Q7 as a loaner. It also provides me to share any concerns I might have with my Q7. I spent very little time and drove off in my loaner. I was very impressed how Wido was in contact with me letting me know the status for my Q7. While there is so much to say what Wido did, I feel the most impressive was him providing me with a short vidieo from the techincian who performed a tire wear inspection for each tire. No other service advisor has done this. I appreciate Rickey English (Tech II) who took care of my Q7. I strongly encourage anyone to ask for Wido Van Muyden to be your service advisor. Trust me, your in very good hands. The reception I received from dropping off my Q7 to picking it up was a very good experince. When I picked up my Q7, it was washed and given the treatment with Precisioncare Clorox Interior Sanitation. I've been taking my Q7 to Audi Las Vegas since I purchased it in 2017 for all maintenance and will continue to do so. I'm confident my Q7 receives the best care and I can trust not only Wido Van Muyden but the entire dealership. Thank you Wido for taking care of my Q7.

I had a great experience from the moment I started talking to Daniel S. He came outside in 110 degrees and with a big smile asked if he could help me. I told him what I was looking for in a car since my Jaguar was totaled in an accident a couple weeks ago. We talked about the different models Audi offers and what would work best for me and my lifestyle. Daniel never pushed me towards what he thought I could afford or should drive. After a couple of test drives in different models. I had found the one for me. I went with a two door and wanted to make sure it wouldn’t be an issue for my kids. So later that day I went back with the family. Daniel wasn’t there but Chester helped me out while I was there. He went out of his way to go get the car and bring it up to us so we could all see it together. The wife and the kids got in with no problems and everyone loved the look of the new car. It has all the features I need and wanted in a new car. Thank you Chester for the help. I wanted something a little nicer than base so I went with the S series and I couldn’t be happier. I have had the car for a little over a week and the entire team has been nothing short of amazing. If you need a new car and want to feel like the person who is helping you actually cares. You should check the Audi dealer on Sahara. Daniel was the best but from what I experienced anyone over there would be a great to work with. Thank you Daniel and the entire team for your efforts.

Overall the sales people were good. I would expect when buying an Audi to have more of a red carpet experience, maybe some Audi gear. My vehicle was also not perfectly clean. I would expect it to be spotless. I also have a rattle in the passenger door (I think that’s where it’s coming from) that should have been noticed prior to delivery, I will have to set up service now on a brand new car. They did give me more than expected for my trade and was able to get the rates where they promised. Overall total time at dealer was about 4 hours, some of that having to go back to meet with the tech guy to show me an app that virtually does nothing. Updated review to add service dept... I have had several great experiences with the service department, specifically O.J. He does what he said he would do and has great follow up. Highly recommended him for your Audi service needs. Another update: Now have Wido as an advisor and he took care of me as expected.

My experience at your Audi dealership was a great one. The place was super clean. Danish was super respectful, very helpful and knowledgeable too. I would highly recommend it to anyone needing service on their Audi. Thanks Stana Fisher

Chris P. and company did an excellent job of getting me the truck I needed to run my business. No games and no messing around (which is good, because I came from out of state!) Highly recommended!

I have bought two cares with Leah, my sales agent. She is absolutely the friendliest person I’ve ever met on a car lot EVER!

I have been a regular annual service customer for almost seven years since I purchased my A6 tdi new there in 2014. Lived through diesel gate and still love the car. Highly recommend buying and servicing an Audi with these guys.

We dealt with Alex M. and he was amazing! He listened to our wants & needs and helped make the best decision for us without pressure & didn't waste our time. We were still there for several hours, but, he minimized that as much as he could by doing some leg work before we got to the dealership which we really appreciated. Great Service!

After having skipped an annual service in 2020 due to COVID-19 concerns, I was surprised not to be welcomed by an Audi service representative upon arrival for my scheduled appointment. Aside from that slight inconvenience, the service was as superb as I recalled from previous visits. Erik processed my paperwork efficiently, arranged a loaner vehicle, and called me when my Audi was ready for pickup. Upon my return to the dealership to pickup my Audi, Erik reviewed the servicing, including addressing and resolving a specific question I had. Overall, a great experience.

Straight forward and awesome service. Where another dealer did not find my concern a problem, Daniel and Audi Las Vegas saw the problem and ordered the appropriate parts to address my concern. Thank you!

Professional!

Came in to get parts for my S5. I live about 2 hours away and this is the closest audi dealer. I called a week before to confirm they had them in inventory, which the guy at the parts counter said yes. Called the day prior, yes the were in stock. Made the trip out only to be disappointed. Walked in and waited about 10 minutes for the parts guy (wish I could remember his name) to greet me with “what do you want?” to which I asked for all the parts I needed. In response, the guy at the counter said that he does not have them in stock. I explained that I called many times to confirm that they had them. Parts guy said that it wasn’t his problem to fix and that I needed to go somewhere else. I asked if Audi Henderson had them in stock and he said that he couldn’t look up their inventory, that it wasn’t his problem, and that I should go. Absolutely the least helpful person I’ve dealt with. It was my fault for not putting the parts on will call or even ordering them myself, but the treatment from the parts guy was pathetic. Will not be returning with my cars ever.

Working with Audi Las Vegas was a great experience. My salesman, Chris, was very approachable, knowledgeable, and friendly. His customer service was on point. I would definitely recommend Audi Las Vegas and Chris to anyone.

Fantastic customer service

Eric is The Man in the service dept...❤Las Vegas Audi...#1

If it is your first time purchasing a car, this place would be it!! Leah approached us, she helped us right away, love how she started to talk to us as is she knew us for a while :), I didn’t feel pressured in any way. I rate this place 5 stars ! The staff are so wonderful and welcoming! I recommend coming here for first timers or if you just want to buy a car! Shoutout to Leah!! Thank you!! :))

Took my 2020 SQ5, in for a scheduled service during July 4th week. I hate to say this but, it's one of the most unfriendly businesses I've ever been to. No one there bothered to say hi to me except for the service advisor because, I walked directly to his desk. There were two other service advisors there and every person that walked in came up to the service advisor where I was because, the other two would not even look at the people coming in.

We just bought an Audi Etron from Audi Las Vegas on West Sahara, We met with Leah Young, She greeted us with a big smile and ready to show us what we wanted. The Audi team there were very helpful and all worked together to make our experience in buying our car easy as possible. Thanks Leah and all who were involved in making our experience so pleasantly easy. Thank you again, Mark (Tony) Madagame Robert Chacon

Wedo in Service was very helpful. He was considerate of my time and contacted me several times to update me on the repair.

Excellent Overall, prompt attention to detail. A+ service, thanks Wido! The best.

Superb service and nice lounge. Too bad, the coffee and tea are not available.

Bought a used BMW x5 and relied on the description of my sales lady. car came as described and very clean as she said. Great to have a sales person like that. The only missing star is coming from the Nevada DMV which is a big issue for out of state buyers. They have their own ideas of processing the title after purchase and I am waiting and waiting.

I was very impressed with the service I received from the Audi of Las Vegas service department. I took my RS3 in for an electrical issue that was covered under warranty. My service advisor Eric was great to work with. I was never left waiting, everyone was very polite and professional, and the repairs were done when I was told they would be. I was even given an A5 Sportback as a loaner while my car was getting fixed.

Ariane and the team at Audi Las Vegas services consistently provides great customer service every time I need to drop off my car for service. They are so professional, knowledgeable and quick to answer any questions. Ariane was exceptional and turned my day around when she was able to get me a loaner so that I was able to continue my day to work and made sure to keep me updated about my car status. I felt taken care of and trust this team with any of my car needs. I appreciate you guys so much, thank you! Would highly recommend!

It was the best experience i ever had with a service department.They did exactly what i brought my car in for and didn't try to up sale me anything.I was very pleased with my experience there.Thank you audi Las Vegas

Friendly stuff and excellent service

I had the best experience at Audi everyone was super helpful Jamie is the coolest sales person my wife loves the car you guys may have gained a lifetime customer

Thank you so much for getting me back on the Road! Safe an Sound. One of the Best Service Consultant to work with Wido.

Excelente!!!

, friendly, and efficient.

Excellent customer service. Highly recommend Rod at Audi Las Vegas, got multiple cars from him over the past years. Always pulls through every time when looking for the right car.

I have been looking for a new car for the past year, I don't normally enjoy this process and I like to get in and get out. My favorite car I have owned in the past is an Audi Q5, so I suppose why change something that was never broken... I spoke to Aljay over the phone prior to going to Audi in person. He had the car ready with the AC on to take it for a test drive. Worked with me on getting the best deal for my trade-in and by the next day I was driving away in my brand new 2021 Q5, it has been a week and I couldn't be any happier with the car. The finance team and Aljay never gave that "slimy car salesman" vibe and everything was straight forward and honest. Thank you guys for making this the best car buying experience I've had thus far! Give me a few years and I'll be back to upgrade to the Q7

I have been looking for a new car for the past year, I don't normally enjoy this process and I like to get in and get out. My favorite car I have owned in the past is an Audi Q5, so I suppose why change something that was never broken... I spoke to Aljay over the phone prior to going to Audi in person. He had the car ready with the AC on to take it for a test drive. Worked with me on getting the best deal for my trade-in and by the next day I was driving away in my brand new 2021 Q5, it has been a week and I couldn't be any happier with the car. The finance team and Aljay never gave that "slimy car salesman" vibe and everything was straight forward and honest. Thank you guys for making this the best car buying experience I've had thus far! Give me a few years and I'll be back to upgrade to the Q7

Salesperson was very polite paid close attention and answered every question professionally with knowledge in his field...sales person NAOD HALIE.. went out of his way to make all things possible and quick and clear and easy thank you very much from Pastor Paul Michael Reyes

Friendly staff with nice amenities.

Purchasing my Audi here was a great experience…however, since then, customer service has been beyond poor. Especially given they are a premium car dealership. I would never purchase from them again or bring my car there for a service

Mike McBride the service manager was amazing. It was my first time there and I did not buy my car at the dealership but still I was treated well. He gave me a loaner car and worked on my car and got it in 4 days. I Walked way feeling great about my experience and I thank Mike McBride service manager and Eric Honn service consultant and the technicians behind the seen of the great service! I am so happy with the dealership experience that when the time comes to trade and upgrade my car that I will buy from them!

I brought in my Audi A6 for service. There was serious lack of communication regarding the needed repairs. I had to call to ask every time.

Joann.and Justin were amazing to work with, no high pressure. just very helpful sales people.

Always great service professionals, diagnostics and service. My vehicle is always clean upon return and running smoothly. Exceptional.

Service staff was all friendly and helpful. Wido took the time to listen to my issues and investigate thoroughly. Look forward to continue working with them.

My experience thus far with Audi Las Vegas has been excellent. From start to finish, Joann Z. has taken care of me. She took the time to walk me through the trade in process and helped me get as much value as possible to equal out the balance on my old car. I originally came in the dealership planning to just sell my old Mazda car until I can save money to buy my dream car but ended up going home with my dream car which is the Audi Q5. Everyone is friendly, knowledgeable and great to work with! Excellent customer service! Kudos to Joann, Tom and Travis who went above and beyond for me. I’m glad to be a part of this family. 💕

My wife and I just dropped by Audi Las Vegas on W. Sahara Ave. on a whim after dropping off our cousins nearby. We had no plans of buying a car but just to check out an Audi Q7 2021. Mr. Daniel Saez was manning the Customer Service desk at that time and he was so professional, friendly, patient and highly knowledgeable as he answered all our queries. We ended up trading in our old car and drove away with a Q8 in less than hour. We didn't even test drive the car as we got the Manager's Q8 knowing that he was driving one of the best in the lot. Mr. Travis Shaw, the Financial Services Manager professionally handled the paperwork and even gave us an Audi backpack for free. So Audi buyers, don't forget to ask for one next time you get a new car from them. Don't tell them you read it from me though. LOL. I highly recommend Audi Las Vegas for a hassly-free, straightforward business. They actually deserve more than 5 Stars.

Fantastic service and great after care support from Evelina and the team. From an internet query answered in 15 minutes, phone and email (all others were 1+ plus or never), to booking a same day test drive. Bought a 2nd hand BMW X5, from internet query, test drive, to finance, to purchase in 4 hours. Faster than the car rental lines on Kauai right now :-) Aftercare also amazing, found a few little issues with the car after purchase, all getting being taken care of. Highly recommended!

I?m so happy my car doesn?t smell like vinegar, employees there are really professional.

Daniel was awesome from the beginning. He gave us a very honest up front price that did not change. We also had a unique situation and flew into town to get our new car. Daniel made advance arrangements to pick us up at the airport and everything went smoothly, actually better than expected. Rudolfo and Justin were also very helpful and honest. Thank you Audi LV!!

I was looking at a car at another AutoNation dealership when I came across the Audi. Joann at the Audi dealership immediately contacted me and sent me pictures and invited me to come see the car. They had just gotten it in and it wasn't even show-ready but she made an exception for me. I fell in love with it and came in to sign papers the following Monday. Justin in Finance was wonderful, going to great lengths to secure financing for me. He gave me the best rate possible and offered an extended warranty, which I accepted. He even threw in complimentary oil changes for the length of the warranty. Amazing experience overall. Would definitely recommend!!!

I was looking at a car at another AutoNation dealership when I came across the Audi. Joann at the Audi dealership immediately contacted me and sent me pictures and invited me to come see the car. They had just gotten it in and it wasn't even show-ready but she made an exception for me. I fell in love with it and came in to sign papers the following Monday. Justin in Finance was wonderful, going to great lengths to secure financing for me. He gave me the best rate possible and offered an extended warranty, which I accepted. He even threw in complimentary oil changes for the length of the warranty. Amazing experience overall. Would definitely recommend!!!

Sales and service is Amazing! Tom and Chris made purchasing our cars a breeze. No games. And the service we received was like no other. They gained 2 loyal customers for life.

Very satisfied with service and how they handle customers

Needed an emergency repair on the thermostat and cooling system so drove in without an appointment and which I didn't know at the time. Needless to say in hot LV weather that's an emergency! Danish greeted me and took care of things professionally and immediately which was greatly appreciated! Am grateful and will certainly take the car back for any other needs. Thanks Danish, Cynthia

Joanne was amazing! She handled every request I had and because I was leasing from (los Angeles) and had the out of state factor she made everything feel seamless. She’s a pro and did all she could to make this the ultimate experience. I love my etron and I want to thank Joanne for all she did to make this transaction as smooth as possible.

always trust the audi dealership~ wido was amazing~

Erik was awesome with communication about repairs and costs. Service was done in a timely manner. It was my first time at dealership service center and I will be returning for any other repairs to my A3.

My wife and I have bought 3 Audi's from Audi Las Vegas. On May 25th I took my car in for service. When I went to pick up my car, the service advisor Wido told me that they could not find the keys to my car and to take the loaner until the next day. After not hearing from anyone, I called to find out if the keys were found. I was told that they did and someone would drive the car over. Wasn't the best ordeal but I wasn't going to make a big deal. So the next day, I got in my car and immediately realized that I left my Prada glasses in the loaner vehicle. I looked all over my car to be sure and I remembered I had left it in the middle console of the loaner. I called Wido right away and asked him to please go look in the car. I patiently waited 5 hours, no one called. After several tries, I got a hold of Wido. He told me he hadn't checked because he was busy and would call me back. Honestly, I was disappointed with the lack of urgency. I mean, how long does it take to go look or ask the driver or the person who is in charge of the vehicle returns. Yet again, I waited. At around 6pm, Wido called and said it wasn't in the car. I told him that I was not happy and my glasses were in the car and they disappeared from the time the driver came to the house to the time the car was returned or loaned back out. I told him, I was also disappointed that Audi did not go through the car before loaning it back out. He said he would check with the manager of that dept and get back to me in the morning. Well, you guessed it, no call. At noon, I decided to get the general manager Darren involved. Wish I didn't I explained the situation to him in detail. He said he would call back and to my surprise he actually did. He said they could not find the glasses. Again, I told him that I was disappointed that no one had gone through the car after I returned it. I asked him if there was any protocol in these situations. Without hesitation, he said "if I can be blunt, if we can't find it you're pretty much out of luck" He was getting ready to ask me what resolution I was looking for as I was telling him I know it's in the loaner cause I checked my car twice. He said, I thought you said you were 100% sure it was in the loaner, now you're telling me you checked your car. I got upset and asked if he was insinuating that I made this story up. He then said, let's be honest here why would you check your car if you were sure. So now I was yelling at him and told him he was out of line. I told him that when people lose things it's normal for people to check even if they are sure. Seeing I was pissed off, he says, well I was going to ask how we can resolve this. Like, why wouldn't you ask this from the beginning and insinuate that a customer who bought 3 Audi's may have made this story up. Just then, he says oh someone just walked in with some Pradas into my office. I wish I could have been in that office to see the egg on Darren's face. I'm sure he realized what a fool he looked like, so to save the embarrassment of me coming to pick them up, he said someone would drive the glasses over to my house. And this is where it gets interesting When the same driver showed up to deliver the glasses, I asked him... Did you find the glasses in the loaner when you came to pick the car up? His response, yes but I didn't know who it belonged to so I put it some cabinet or storage area. My question to any human being with common sense......if you picked up a car and found glasses in it. 1- wouldn't you think it may belong to that person/customer??? 2-- even if you're not sure why wouldn't you let Wido know when you got back so when a customer calls he is aware of the situation and he can ask them to describe the lost item. In closing, I did not appreciate the Keystone cops way this dealership operates. More importantly, I didn't appreciate the general manager making me out to be a liar. I hope the owner of this dealership fixes all these issues. Audi and it's customers deserve better!!

I was looking for Mazda CX-9 with specific color and features, there were 31 matches in the city. I looked all of them, some online and some in person, but only the CX-9 from Audi W Sahara was the best offer for me. (best price, low miles, right color: interior and exterior) When I got to the car dealer I was greeted by Dan and he showed me the car and I tested drove it. This is by far my best car buying experience, no pressure, very friendly staff, I felt very comfortable. Dan answered all my questions and concerns and Justin from finance help me with my payments options. I have to say this is the first time I drove out a car dealer worry free. Thankyou Dan, Chris and Justin I will definitely recommend Audi of W Sahara to anyone I know to buy their next car.

Excellent service. Picked the car up, serviced it and returned in a timely manner. Thanks Carl and Audi crew. Job well done.

My Audi A8 woke up on a Thursday morning not feeling good. In fact, virtually every warning light went off in succession. I turned around on the freeway, drove it into Las Vegas Audi and my car was fully recovered the next day by noon! Several items were wrong, but my car was moved right into place. On time, under budget...great job in every way.

The worst experience Ive had at a Dealership Im really concerned about taking my car back because I have an appointment to drop off my car on Monday ... Brought it in for an Oil Change and a Loud Noise is making when I accelerate like a grinding Noise very noticeable they gave me back the car and the Service Advisor notes that the Tech did not hear anything but my car overall was fine I really think they didnt even check for the noise because is very loud and is still doing it I drove off the lot and cane tight back in and told the Advisor that the noise is there but he looked lost and just said bring it back on Monday so my question is if its something already messed up on the will you guys cover if anything else breaks On it because your Service Advisor said is fine? If they couldnt notice the big noise could they even get the other things right ?

Sales associates were very friendly and welcoming to me, my fiancé, and my dog there were no issues with the process of finding the car we wanted. The issue came when involving the sales manager. He lied about the residual, and MF on a lease (both of which set by Audi) raising the MF I understand because it’s an area to increase profits if the margin on the car is thin. However, blatantly lying about the residual is terrible business practice and frankly should not be tolerated by Audi or any manufacturer for that matter. It besmirches the name of the dealership, AutoNation, and Audi. Unless you are a very savvy consumer, or have money to throw away I would not recommend doing business here. Also they took my trade in and have yet to pay the lease off, so I have been dealing with both my original lease company and the dealership trying to resolve this.

Wido at Audi Las Vegas went above and beyond to take care of our car. We were traveling in from California and I got a blowout that needed to be taken care of ASAP! The new tire was going to take a day to get back, so he got me a loaner so I can carry on with the family while there, until our car was ready. Wido called us first thing in the morning to let us know that the car was ready! I can't say enough about him and the shop that took care of my car while I was enjoying my weekend, thank you all!

Stephany Radke went above and beyond to assist me in the most professional and kind manner as possible. She truly made my experience stress free and for that I am appreciative.

Absolute the best customer service service manager oStephanie she is extremely professional and helpful so is my service advisor Mike was incredible at all times

Fast and reliable service. The video walkthrough was great. Erik was helpful and kept me updated throughout the day.

Costumer service was excellent. I was seen within 5 minutes of my appointment time.

Great service, prompt, complexed service as discussed with Audi scheduler.

Love the new texting feature. The team are very organized and efficient.

I was impressed at the facility my first time. No pressure from the sales. It was a relaxing environment. The sales specialist approached me calmly briefly describing the features of the vehicle/s that I was looking at.

my experience was excellent . Fast and friendly. It was all around a great service.

Carl Kerns has excellent customer service. Thank you

Have serviced my vehicle at Audi Las Vegas since 2014, never encountered any issues with the service provided. Audi Las Vegas redesigned their facility for a spacious and clean environment .

We had a very good experience at Audi Las Vegas. The service was excellent! Very accommodating and organized. I would like to thank Chester Giordano who was so helpful, knowledgeable and accommodating, and to Mr. justin Sullivan taking care of our loan so conveniently and so fast, we thank you. It has been a pleasure and awesome experience with you all out there! Thank you very much!

Went in for annual service, Worked with Carl, he was very detailed explained all options and did not try to up sell me a bunch of services. Overall very pleasant experience.

We had a very good experience at Audi Las Vegas. The service was excellent! Very accommodating and organized. I would like to thank Chester Giordano who was so helpful, knowledgeable and accommodating, and to Mr. justin Sullivan taking care of our loan so conveniently and so fast, we thank you. It has been a pleasure and awesome experience with you all out there! Thank you!

Had something specific in mind and found what I was looking for. The staff was friendly and kind. Not pushy at all which made the experience nice

First-time buyer of an Audi and it is amazing. The staff at Auto Nation Vegas were very professional and treat you like family.

Great service! Amazing deals! Mason was awesome!

I had the best experience purchasing a car from Audi. The sales and finance team were very helpful.

Dropped off car. They kept it overnight. I called several times to arrange a pick up for me. No one answered the phones. Requested a call back. Did not receive one. Took my truck and trailer to pick up car. Spoke to the service manager who was very helpful and understanding of my situation. She made a horrible experience tolerable.

Fast, efficient and clean. No pressure to get more things done.

Recently purchased a pre-owned 2014 Audi Q5 from Audi Las Vegas. I really appreciated the fixed price approach. What can be an adversarial interaction between Sales and Buyer is eliminated resulti jng in a seamless, pleasant transaction.

Joan was amazing. The whole process was great. Audi is always incredible.

They were professional but I left my jacket in back seat of loaner car and never got it back. Seems it would’ve been an easy phone call but I never got one.

Had to have some minor work done on my SQ7. Simple to get an appointment. The service department was right on top of everything and very accommodating. Quick and efficient process. Top notch faculty as well.

Chris Pocino made this the easiest, most pain-free car-buying experience I've ever had. Amazing dealership and people. We are already in talks with Chris to purchase another car for our son. Go see Chris!

Las Vegas Audi team is the best . I called scheduled service I booked a time that fit my schedule . When I came in it was a easy breeze the representative was awesome and made sure I understood everything that was being done . Learn some cool tips about my car as well . Picked up my car same day . Thanks

Wonderful service. Very professional and honsest.

We have used Audi Las Vegas for our last three Audi's. Each experience has been exceptional. On our latest visit, we purchased a Q5 Hybrid. We began with the Sales Manager Marc Carpenter, who was just as helpful as he has been on our previous purchases. Really, just saying he was "helpful" is really an understatement. "Engaged", "Professional", "Honest" are descriptors which are more spot on. Marc introduced us to our salesperson Erik Spess. Eric was extremely knowledgeable about the new Q5 Hybrid and was able to answer every question we asked as well as explain some of the more complicated features the Q5 offers. The paperwork and details went quickly and before ya knew it, we were in the finance office with Kris. Not 20 mins later we were driving home in our new car. Than you Audi of Las Vegas for a seamless experience.

Everything went well changed the oil and aligned wheels.

Erik Hoon was pleasant, knowledgeable and patient throughout my experience. Thank you.

This department is always professional, personable and very accommodating. They provide accurate estimates and keep in contact and informed.

Great customer service. Everyone from sales to the service department has taken the time to answer all my questions, returned my texts and phone calls. I've never had such a good experience from a dealership before.

TOM CHIRON DE LA CASINIERE at Audi Las Vegas went above and beyond for my lease buyout, everything was scheduled and confirmed prior to my arrival.

Great place. Always courteous and professional . Bought our 3rd Audi and it went smooth. Elliot in sales did an amazing job.

Great service by Wido on my TTRS. 5 stars for sure.

We leased a 2018 Q5 from Audi Las Vegas 3 years ago and the lease was going to end in April. Daniel Saez at the Leasing Department followed up with us months prior to lease end and tirelessly worked out a great deal for us on a fully equipped 2021 Q5 so we could smoothly transition into the new vehicle without a hiccup for essentially the same monthly payment as the original lease. On top of everything, Dan did everything with a great smile, making a typically grueling car shopping experience as pleasant as it could be. Two thumbs way up for Dan!

The service team at Audi Las Vegas is incredible. Very professional, knowledgeable and sensitive to your time! They really made me feel very special as an Audi owner. Congratulations to Stephanie Radke, the team leader. You have done an amazing job Thank you so much HE

From start to finish, this is by far the best car buying experience I have ever had. From talking with Chester to having my deal completed by Patrick, the entire process was just simply the best! Patrick and Chester take the time to answer every question, and have the best customer service I have ever experienced! 5 stars!

Turned car in for a few issues, Carl accurately entered issues, had my loaner ready, Kept me informed of progress. Very pleasant experience.

Sales and service, Rod and Steph are the best!

Excellent service from Scott whom was my service manager. On time and without issues. I will go back to the same dealer again in the future.

Its all about the service. 5 star

Came in looking to test drive a Q5 and left with a new2021 under the sticker price .

These people are the absolute best!!! Stephanie the Service Manager and Carl the Service Advisor went above and beyond the call of duty to take care of my problems! Kudos to the Best Of The Best!!!

Great personalized experience. Drops off my car and they provided. me with a very sporty loaner which I enjoyed very much.

Excellent customer service. Friendly and efficient

Best customer service ever, always friendly staff and great service.

I brought my Q7 in for a recall. Erik was my service person. He got me in my loaner within minutes and when I returned, he got me back in my car just as quickly. Awesome.

By far the best dealership I have ever worked with!

Will never come back or recommend to friends to buy here

I will Never go back to Audi Dealer again from service. The woman service rep that work for Audi was unprofessional. I will not ever recommend anybody to go there.

Easy appointments, quick services and nice staff.

My survice advisor Scott Hawley was excellent and was so attentive to everything that I needed done to my car. He went over everything that was done and explained it perfectly! Excellent service from him! He was the Best! So very pleased! Thanks so much Scott! Claudia Brotman

Smooth transaction and great customer service . Delivery of car was exceptional .

Customer service, sales and repair, is exceptional!

All was excellent - I did have to wait about 15 minutes after my scheduled appt time before someone could get to me But overall, it was great service.

I had appointment for oil change at 10:40 AM The service advisor told me I will be ready by 12:30pm and I told him I had appointment at 1:00pm I wait there for two hours and at 12:40 they told me my car is scheduled to be service at 2 PM

Requested a loaner when making appointment on line. Got there and they said I didn?t request one. Audi asked me if I wanted a ride somewhere, I said yes and then they said they couldn?t give me one due to COVID. Audi assured me that my car service (oil change) was going to be done in an hour and half and it was not. Audi assured me again that they just talked to the service manager and my car was going in next, after already waiting an hour and a half, and it would be done in a couple of hours, it was 1 pm... my car service (oil change) was finally done at 6:30 pm. It took them 8 hours to do an oil change.

Had my Audi A5 in recently for routine maintenance and The service advisor Assigned to me, Carl, was terrific. Great communicator, explained everything and made a follow up appointment to make sure a warranty item was handled promptly. Best service I have had and a reason I have been driving an Audi the past 15 years. Thank you.

During an argument on the phone with my "customer rep" that I've been assigned to at Audi Las Vegas for the past year or so, she decidedly said that she was done talking to me and hung up. Did not finish the conversation we were having but just said "this conversation is over" and hung up on me. I was shocked. My experience with this rep was average at best during my past encounters with her, but this occurrence was beyond me. During our call, we both had a difference of opinion if what we were discussing, but a disagreement is no reason to hang up on anyone, especially a customer. A customer service rep should be properly trained and a company for which they work for should have protocols in place for when an argument or disagreement takes place with a customer - steps to take systematically when such feedback is received. I feel Audi Las Vegas does not have this sort of training or systematic customer approach set within their culture - or at least I did not experience it the day of this call. After the phone call abruptly ended, I requested to be assigned to a new customer rep which was politely and professionally granted. Owner of 3 Audis throughout my lifetime; a TT, an A5, and an A6 - the A6 being my current and my most likely my last Audi.

Audi Las Vegas has always treated me like family. I have brought three vehicles from them and have always received excellent service from all the departments! Michael Crowder is my service advisor and he always looks out for my best interest. I would not take my vehicle to any other dealership.

Great service all the way from management to sales to services.

Can only speak to the efficiency of the service dept. at this time however scheduling appt. online was easy. My service advisor was able to get my vehicle in for first 10,000 mile service right at the time scheduled. My car was serviced, washed and ready to go within a very reasonable time considering the fact that I was a "waiter". Nice waiting area with lots of places to relax while waiting.

I just purchased Audi A4. It’s amazing, I love it so much. Joann Zappulla gave me an amazing service. Make sure you ask for her !!

Joann was great! Thank you for the quick and easy buying experience.

We were very impressed with how our salesperson Jaime handled this transaction. Could not have asked for better. The car is wonderful!

The dealership as well as my sales man Aljay made this a very easy and quick buying process, no BS just solid facts and straight forward dealing.

It was easy to make an appt and they took great care of my car.

Our service representative, Erik H, is very friendly and professional. From the dropping my car off the night before the service date to picking it up, Erik was kind and efficient. My car also is always taken care of there and the entire staff is friendly and helpful.

Love these guys! I’m constantly on road and don’t always get to take my car to the same Audi dealership all the time but Audi Las Vegas is my favorite. OJ this visit was great, awesome communication making sure I knew all my options available to fix my car and it was convenient being able to text it all.

Very professional. Extremely thorough

All scheduled maintenance was performed properly; car was delivered on time and washed; service advisor, Michael, was professional and knwledgeable

We brought our car in for an issue which was hard to diagnosis. We didn?t have the work done as it was almost 3 times what the car is worth. We have an older Audi

I have been looking for the perfect crossover, compact luxury car for over 6 months ranging from Mercedes, BMV, Cadillac, Lexus, Infiniti, BMW and Range Rover. For some strange reason, I skipped right over the Audi. I am SO glad I found this car. I was looking for something sporty, stylish and not "old lady". I am absolutely in love with my car! The sales team was professional and not pushy (deal breaker for me), the showroom was immaculate and the entire buying experience was one of the best I've had.

Great job, always polite, great communication . Recall was completed in no time.

My service provider, Erik Honn, was awesome. He was clear, concise and friendly. Great experience

Dropped off my car for the 20,000 mile service. Michael was friendly professional and efficient! It was truly a pleasure! Customer service from him was perfect! The same cannot be said for everyone else.

Joann, with Internet Sales, was all the difference in leasing, knowledge, and provided the smooth transition from start to finish with ease. Highly recommend!

I want to express my most sincere appreciation to Mr. Chester Giordano for his professionalism and customer service skills. Overall, the experience was well above my expectations, staff was very welcoming and available to address my concerns at all time during the sales process. Hope for this type of service approach to remain in place. Congrats!

This is my 4th car from Aljay. He is the reason I come back to Las Vegas Audi

Great service. Professional. Reccomended. Honest. I am avery satisfied customer.

Amazing dealership and Management!!!! If you are buying or leasing a car ask for Rod! He is the best in the city!

My service agent O.J. made the experience as smooth as could be. A part had to be ordered from Canada, but there was constant communication and my Audi A5 was out of the shop and back to me running beautifully.

Erik is a great service advisor....very helpful and took care of all my car needs!

Exceptional Customer Service and Quality Communication!! Audi Las Vegas is top notch and Michael Crowder goes above and beyond in the service department. I would highly recommend this dealership to anyone looking for a vehicle.

Carl Kernes is my regular service advisor - he is professional and really a pleasure to work with.

Went to Audi Las Vegas after my car was totaled and met Joann. She was amazing from the start of my buying process; offering me a loaner car until I could get into a new Audi. Really appreciate the great service and compassion I was given by Joann and her team! I?ll only service my car at Audi Las Vegas because I know they will continue to go above and beyond to make sure we leave happy!

Every time I visit for service OJ is knowledgeable, and the service team makes things run very smoothly

The guidance and direction of the staff at Audi Las Vegas in purchasing our new car was extraordinary, especially when most of it needed it to be done long distance. Shout out to JoAnn Zappulla for coordinating the entire process. Her knowledge, professionalism and pleasant demeanor made it a very smooth experience.

OJ did amazing at taking care of my vehicle and was very helpfull!

Friendly staff and simple process. The price is set and appears no room for negotiation. This is actually nice so you don't have constant haggling.

My customer service rep Ariane was Excellent. She was Professional and gave me the Best customer service!

Ari was great as usual. Professional and courteous. AAA plus service.

Very professional service, prompt follow up to my questions via email and text. Worked around my schedule to get me in and financed. Pricing beat every other comparable vehicle in town. Process was quick and smooth. Highly recommend.

All the staff was very helpful and Darin did a great job of making us feel comfortable throughout the whole process!

Fast and friendly service

Thank you for a great service. That was a first time visiting Autonation Audi. Clean, beautiful and high level of customer service.

Ariane is great to deal with. She provides outstanding customer service and really cares. I brought my car in for a leaking trunk, they could not find anything wrong which was aggravating, but talking with Ariane made it more tolerable.

I took my Audi A6 here. I made an appointment and was promptly attended to upon arrival. The service was great and the facility was clean and comfortable. I chose to wait for my car to be serviced and they indelicate that they would complete as quickly as possible so I could be on my way.

Service representative was excellent. I appreciated not having to wait hours.

Audi Las Vegas made my experience great. Not a whole lot of time haggling. I told them where I wanted to be, and they offered a reasonable price. They didn't keep me there all day going back and forth. Alex was a great salesman, and knew his stuff. I would recommend buying from here.

Carl was accommodating and a pleasure to deal with.

Great customer service both in sales and service department! Always friendly! The dealership is clean, bright and beautiful. It’s a nice place to be if you have to wait for your vehicle to be serviced, always cool new Audis to look at too.

Great customer service both in sales and service department! Always friendly! The dealership is clean, bright and beautiful. It’s a nice place to be if you have to wait for your vehicle to be serviced, always cool new Audis to look at too.

Quality product! Sales pleasant!

Ari is the best! I always have a great experience when I visit, always a loaner, and my expectations are consistently exceeded!

Excellent in every way! Well versed sales team and terrific service department! I?d highly recommend Audi Las Vegas to anyone looking to purchase a new or used vehicle!

The rear bumper of my e-tron was repainted and you can tell as there are bubbles and the finish doesn’t match. I’ll likely need to get the bumper repainted elsewhere. Also missed two other items for repair altogether.

Excellent customer service

Q7 20,000 mile full service - great service from the minute I scheduled the appointment until I drove off the lot later that day. Thank you Audi LV.

Called in to get my Audi serviced for a airbag recall, along with other services on 08/21/2020. I was told the airbag had to be ordered so I was told i was going to get a call back as soon as the part came in. I never recieved a call back so I called (08/27/2020) and made it urgent that I needed to get my car in for service and upon arrival I would need a courtesy vehicle so I could do what I needed to get done without being inconvenienced by not having a vehicle. I was able to get an appointment for the following day 08/28/2020 and was told there would be no problem in having a courtesy vehicle. Friday morning I arrive at the service department of Audi Las Vegas, Sahara location. Everything was going according to plan until I was asked if i had someone to come pick me up since the service I requested would take a while. I was then lead over to Eric Honn, who explained to me the reasoning why I couldn't have a coiutesy vehicle. I was told typically they do not issue courtesy vehicles for cars older than 5 years, and also that there want one available for me anyway. I mentioned my request for one over the phone and was told that wrong information has been given out to costumers on a regular basis. Being in sales, if someone is driving an older car of the brand of the dealership, its always a great idea to issue coirtesy vehicles so that costumer might be incentivised to possibly buy a new car. Being thay i was frustrated with the situation I expressed I would be taking my car else where, and I was met with no retention effort. I left then returned and decided to at least get the airbag recall done. I will be getting all my services done else where. I did not feel like my business mattered, and felt if I wasn't on top of the service department, my car and me as the costumer would've been forgotten about. I hope that this review gets to the service department of Audi Las Vegas (Sahara) in hopes that this can be something to learn from and provide world class costumer service, just like that product that VW/Audi has to offer. Been driving VW/Audi for 13 years now, and don't want the service department to detour anyone from buying/owning a VW/Audi. Thank you, Andy

I've been treated very rudely the past two visits at the service department, the last time I had my brakes done on my 2015 Audi A6. Now this visit was with Carl and we've been getting the run around about a leak in our car for 2 days now. He's done a horrible job of getting back to us and hasn't sent us any information. We've had to follow up multiple times and he still hasn't been able to give us a call back. No one else seems to want to help or care to help. All we want to do is pick up our car at this point.. Update After just walking in and getting the car, Carl proceeded to lie to my face and tell me wife tried to pick up the car yesterday but didn’t have her card. I’ve been with my wife for the last 48 hours every second of the day and we were not there. I sure hope you didn’t almost give our car to someone else and I really hope you can find more competent people, I’m sure there’s plenty of great people out there looking for a job.

Service Consultant "OJ" Jennings is terrific. I have no issues with "OJ." I said "No" to quote question as no quote was offered. My answer "No" regarding the price concerns the $610 charge for labor which is outrageous. I had checked with my Audi dealer in Tacoma, WA on the potential cost for the service I suspected. He was remarkably right on with the parts. He also was consistent with a diagnosis cost (paid to Pep Boys) before choosing to have Audi do the work. Even if a diagnosis charge was included in the $600 labor cost, the total was considerably more than what the Tacoma dealer estimated. And costs for virtually everything are higher in the Seattle area than Nevada. Did I pay for the actual time a technician worked on my car or for the nearly six hours I was there including the time a part had to be delivered from Henderson? In any event, I find Audi Las Vegas to be a very customer friendly place and pleasant place to spend time. I'm very disenchanted and disappointed in your fees for service.

Detailed, efficient and quality customer service.

Salesperson: Attentive and pleasant. Finance manager: Unscrupulous! Once I declined to purchase options he suggested, his attitude became quite unfriendly. I asked: Are the manufacturer warranty 3-year and 50,000 miles? His reply: 1-year and 50,000 miles.

First service on my Q 5 went great without any trouble

Excellent customer service and work received from Orville Jennings (Service Department). Car serviced and returned to me the same day. Kept completely informed throughout. Total confidence in Autonation Audi of Las Vegas.

I love my Audi and the service center is always so friendly and helpful.

Very good service and looking forward to next time visit

Bought my first Audi (S5) through AutoNation Audi Las Vegas and the team made it a wonderful experience. They went above and beyond to ensure the delivery and instruction was excellent. There were a couple of minor delivery issues that were cleared beyond my satisfaction and made me a raving fan. I really appreciate all team approach that made me feel special.

Naod is the best ever. Go see him. He is patient and knows his stuff.

Salesman (Anacieto Lumapas) was overly aggressive and pushy, mis informed me about the vehicle being Audi certified on several occasions . Salesman lacked knowledge of the vehicle warranty when being transferred from a sister location. Found out the day right before signing. He did not come forward with this information I had to ask. The vehicle was not thoroughly detailed. When I got inside there was food debris and a dental floss stick that had been used tucked in the side of the drivers seat. The vehicle then had to be taken to be cleaned. The salesman kept trying to put me into vehicles outside of what I wanted and outside of my budget. I spent more time at the dealership than I did with my own actual credit union. There was a delay of 1 week for my vehicle to be shipped. I had a death in the family and had to rent a car on 2 separate occasions. I was promised I would be reimbursed by them since my vehicle had not arrived and have not been reimbursed as of yet. It?s been 1 week now. THIS WAS A HORRIBLE EXPERIENCE AND WOULD NEVER RECOMMEND ANYONE OR BUY FROM THIS DEALERSHIP EVER...

Never again will I buy another Audi. Bad service and not so nice people. Audi has a lot of issues and good luck if you need service out of these folks.

OJ is the best. He was very helpful, goes above and beyond! Wouldn't think twice about going again!

Ariane was tremendous to work with. She was my service advisor.

they have the best service in town

Clean and friendly environment. Eric in service is very professional.

The best of the best and service!

We had our Audi SQ5 in for Maintenance. Seamless checkin and got our rental. Car was ready when promised.. Erik was very nice and kept us informed.

OJ from the service department is very thorough with his details about my vehicle. Gave options with no pressure. Great customer service.

Arianne in the Service Department is awesome! She always makes bringing my car into service so quick and easy! She's very responsive in getting back to me when I need assistance and is always a great help!

Estimated time was correct and service was great. Thanks to Eric for all his help and also doe having a loaner car for the three hour service.

Very nice people helping you. However, it should never take 1.75 hours fir an oil change.

Sales person not knowable enough, some false statements No manual, truck Shields.

Excellente staff...Carl is very proffesional ,thanks a lot.

They do not seem to care about long term customers. This is my second Audi and I planned on staying in the Audi family. Unfortunately they accuse the customer instead of standing behind the build quality of their automobiles. My A6 is less than 1 year old and has less than 10k miles. The moulding around back window was coming loose at the seam, instead of fixing, they accuse me of causing it. Buyer beware and be sure to thoroughly inspect your new car as they will not stand behind the product. Below is the picture of what I supposedly caused on my new Audi. I will be taking it to a reputable local body shop to fix. Edit to add - my rating was 5+ stars until they questioned my integrity.

Great service especially during these times. Professional and on time.

I have had 2 Audi?s serviced at this dealership both of them were excellent experiences their staff was cordial even during the corona 19 virus.

I was apprehensive about getting service during this time but the process was very safe . There was no contact and everything was disinfected at drop off and pick up. Michael was a pleasure to work with keeping me up to date.

Leah made my car shopping experience very smooth... Super customer service

Just bought my 2015 Genesis 5.0 and I couldn't be more pleased. Warren was great, and really took care of us. No pressure and everything was straight forward and up front. I got my after market warranty, and I'll be going here for the service. 5 stars stars! .

Just bought my 2015 Genesis 5.0 and I couldn't be more pleased. Warren was great, and really took care of us. No pressure and everything was straight forward and up front. I got my after market warranty, and I'll be going here for the service. 5 stars stars! .

My car was dead. I had to jump start my car. Carl Kerns my service consultant told me bring the car in and he would take care of it. So i went from and dead battery and a non-moving car to everything taken care of. Even took care of an open recall.

My service advisor, Eric, was knowledgeable and courteous. The facilities are absolute first rate and the quality of the service completed on my 2016 TTS was exceptional.

They are very friendly and knowledgeable and very quick

Awesome experience overall . I was told throughout the entire process when my car should be done.

Just took my A6 in for major service at 55K. We’re from out of town and could not be happier with Yawnee (Cedric) the Service Department rep. Very engaging personality and superb attention to detail.

Excellent service, prompt service, every detail of service provided.

Michael has been great! I appreciated his assistance in planning my maintenance for the long term. I had a emissions issue that I tried to get fixed for a year, he had it fixed in one visit. The customer service was exceptional, cant say enough about how smooth the process is. Thank you Audi Las Vegas!

Poor level of service. This dealership does not provide the level of service provided by other Audi Dealerships across the country.

They are very professional . I like the way they treated me.

we purchased an Audi Q7 from Joann. She is amazing, very patient, knowledgeable. She was waiting for me until almost closing time to come back to complete paperwork. we had really good experience with her!

we purchased an Audi Q7 from Joann. She is amazing , very patient , knowledgeable. she was waiting for me until almost closing time to came back to complete paperwork's. we had really good experience with her!

The best car buying experience I have ever had without being there in person thank to Joann and Eveline 👍👍

My experience was excellent. My service advisor was Vianny (close) very personable and attentive.

THE NEW FACILITIES IN AUDI OF LAS VEGAS IS VERY REFRESHING...

Service was quick and finally our request was given the right attention. Thank you

I waited for my car to be repaired and was told when i made the appointment that it would take about an hour. They were busy that day but I thought because I had an appointment that it would be ok. It ended up taking just shy of 3 hours for an oil change!! The service reps were very nice and kept apologizing for the delay. They came by every hour to give me an update. They apologized and gave me my wipers for free and said when my car was ready I could just go and they would email my receipt. I haven't gotten the receipt yet. It's been a week. Maybe they have the wrong email. Lesson learned is I will just get a loaner car next time instead of waiting.

Staff were professional, friendly and proficient. Work on car was great. I will go back to Audi dealership when needing service again. Thank you so much.

The service was excellent! Carl went out of his way to help me fix my gas cap without charging me anything. I am very appreciative of his help, he was great!

Service was great all around. I appreciate the team at Audi, always taking care of their customers.

Service Advisor Michael Crowder was truly exceptionable. He set up and did repairs immediately and they were completed very quickly.

My service advisor, Carl, is great! Super professional, responsive and courteous. I trust him completely. Easy to get an appointment and loaner car.

We recently took our A6 for a regular service. The Staff is very friendly, attentive and knowledgeable. Thank you Mr Jennings "OJ" for your services

Excellent customer service. Arianne Zapanta is very helpful, accommodating and courteous to be a service coordinator.

Michael is always pleasant and professional . All staff are courteous and smiling. While Im not a fan of taking time for my car to be serviced (even routine) i leave there with a smile.

They are the best. Erik Honn is absolutely fantastic. If you have an Audi then these are the folks for you

Cedric was incredible with walking me through the process and recommending services for our Q7.

So many reasons. I will never do business with Audi Las Vegas again!!

Was looking for a new lease and Aljay was very helpful in finding what I was looking for and also in working out a good deal on payments as well. Highly recommended dealership and staff.

Easy process of checking in and checking out. Service was performed as expected and the car was washed before being returned. Excellent service all around!

OJ Jennings (Audi Las Vegas) is well-informed, helpful, and made the repair experience great.

It was a good overall experience and it was a fast, and smooth transaction.

Carl was great and kept me updated the entire time!

I dropped off my 2017 Audi A3 for a recall service and to replace one of my my wiper blades that came off during a recent carwash (my fault). I waited for the service to be done- they prioritized the work and it was completed in a timely manner. The facilities are comfortable and they have plenty of coffee and snacks. My car was washed and ready to go as promised. They did not charge me for the wiper blade either.

Thank you Stephany Radke for your service. And resolving my issue I had.

Great customer service they were able to fit me in within a day and keep me posted while I waited for my car to be completed.

Everyone was very helpful and pleasant, and the work on the car was completed on time.

Great customer service, servicing my car at Audi Las Vegas.

Audi Las Vegas makes taking your car in for service pleasurable and hassle free.

Everything was thorough and well managed. Cedric is very thorough

This is my first Audi product. Everyone was super friendly and helpful! My advisor was very attentive. Carl kept me informed on everything detail with my automobile !

The customer service is the best I’ve ever experienced in my 50 years in Las Vegas

Our buying experience with the 2020 Q5 at Sahara Las Vegas dealership was awesome. Originally, we were thinking of getting the Lexus RX 350 but decided to get the Q5 instead. Jaime was very professional, very knowledgeable and very patient with our questions.

We were never contacted when our cars service went from 1 week to 4 weeks despite me leaving messages, however when my husband finally called his call was returned immediately and our car was finally given back to us after 4 weeks. When it was finally returned very little information was conveyed to us about what was done. Our service representative needs more training on what service is and some people skills. Unfortunately the actual work may be great but because of the way it was handled we will not continue to visit this facility and will not be able to recommend it to anyone. This particular employee obviously has an issue with women which in today???s climate is very disappointing.

Great service always! The service department is very helpful and there spirits are always happy and welcoming.

Everyone was helpful! Our service rep. (Will Han) was very helpful. He will even bring our registration to the house. We can't even begin to tell you how helpful they were.

I've had my car for 13 years and have always taken it to the Audi dealer for service. I couldn't be happier with their attention to detail and the quality of repairs. My car is in tip-top shape because of it.

From the start the service was great. The buying process was quick and easy.

Only thing that makes the facility itself better is it?s incredible staff.

Made 2 hour drive for 40k service. I arrived on time 9:00AM. Was told it would take up to 5 hours both when booking appointment and upon check in. Turned out to be approximately 8.5 hours. Dealer knew we coming from out of town and in mine estimation did little to nothing to get us on our way at or near the 5 hour time frame. Thought all persons dealt with were friendly it hardly makes up for our extended day. The delay caused us to make the 105 mile trip home in the dark. Both my wife and have vision issues that make driving at night stressful.

First visit for service, treated me as if I had been a customer for years.

My service representative, Erik Hong, was outstanding. Thank you for the stellar customer service and communication. Highly recommend Erik!

They’re service department is awesome and salesman’s are well trained the cars are so clean and taken care of I bought a new Audi A6 back in 2016 and I v might get a new 2020 Audi maybe a R5 I have to decide

Michael C. always offers me exceptional service and is very knowledgeable. My car was done as promised. Sort of ridiculous to require twenty five words for a review

The good and the bad. Very friendly. very nice showroom. Had used car I was looking for. The bad. The finance person kept pushing the theft option. said no twice but he kept lowering the price and leaving g it on. how many times do I need to say no? I ended up with it, regretfully, and cant take it off. used car did not come with owners manual or floor mats. wind shield wipers were junk and needed replaced. and back tire pressure light needs replacing. yes, can fix that under the limited warranty with a 4 hour round trip to go back. I love my car, but it's the little things for customer satisfaction that is lacking.

Great place to do business if you own an Audi, or are thinking of buying one.

Was told car was ready for pickup so headed over to dealership. When arrived key was missing and took a minute to figure out where the car was. Ended up waiting at least 30 min for car to be finished. Unfortunately some time was waisted out of our day because of this.

Carl was super patient with me when I was not so patient with him. He is super nice and professional.

Always helpful and very accommodating. No call goes unreturned.

My service advisor was informative and helpful. I always feel like my car will be well taken care of!

Efficient, courteous, helpful, supportive. Ed Miller

You guys are awesome as always,I really like that everybody is in a good mood ,love you guys thanks again

My service advisor Michael Crowder, always makes sure I am completely satisfied with his service. He is always professional and friendly.

Our experience with Carl at Audi of Las Vegas was exceptional as usual. Carl was professional and accommodated my need to get my car serviced the same day. I appreciate his can do attitude.

Nice remodeled facility. Service manager kept me informed and delivered as promised. My first few visit back in 2016 had quality issues but my last 3 years they have been on point!

Great team with good knowledge of the vehicles . 2nd car bought from this dealer and They??ve been on it both times

Many makes and models of cars on the lot, several Audis.

Excellent service as always. Ariane is the best!!!!!

Everyone was very nice and helpful especially our salesman Daniel. Was very impressed with their “can do” attitude!😍 We came to look at used Audi’s but the touch screens are only on the 2020. Patrick gave us more than we expected for our trade in and threw in a couple more things. How could we walk out of there without a new car! So impressed with their helpful attitudes and management team. 😍

Probably one of the best experiences I’ve had leasing a car. Tom Chiron the sales person was very professional and did exactly what he said he would. He did not waist my time. He even took my old car to get new tires that were required before I turned in the vehicle I was leasing.

Go see Chris Pocino! Great experience and very professional, took good care of us and got the deal we wanted, Way to go Chris!! Thank you

We just leased our second car from Audi Las Vegas. Patrick, Alex, Kris, and the team made the process sooooo easy. Everyone we spoke to had a high level of product knowledge. We were in and out in a couple of hours. They came with a strong initial offer. They found a car on a partner's lot that was exactly what my wife wanted and had it onsite within two business days. We find that Audi of Las Vegas is interested in building a long term relationships, and they succeed.

Easiest car buying experience I have ever had. Leah, my sales rep was informative and had everything ready when I got there. Left with my A6 within 2 hours of arrival. Recommend them to anyone looking for an Audi

Evelina Viterski made the car buying process beyond easy. She went out of her way to help us find what we wanted and was comfortable with. This was the most easy car buying process I have ever had. Thank you Evalina for helping me and my family find our car. We love it.

I 💜💞💜 💋 😍 💋💋💋 💜💜💜 💋💋💋

It was my first time ever buying a car without seeing it because I live in New York and AlJay, Mark, Richard, and Travis really made my experience so much easier and comfortable. They are a great group of guys and are totally organized, I can honestly say they have the best costumer service.

Easiest car buying experience I’ve ever had. The staff were very friendly, knowledgeable and very helpful. Definitely didn’t waste any of my time like most car dealerships do. Highly recommended.

Had my Audi recall and car service am very pleased with all service writer Michael Crower was great thank you

Awesome attitude to all. Extremely friendly and helpful. Go beyond of what customers expected. Well done!!

We were in the process of test driving various SUVs that interest us. At the time, we had an Acura MDX w/tech pkg. Our initial visit was Findlay Volvo Las Vegas to test drive the Volvo XC 90. The dealership was cordial but unfortunately didn?t appear willing to earn our business. Rico, Volvo?s brand ambassador was great but his manager allowed us to leave being aware our next stop was Audi Las Vegas. Well, so did we! At Audi Las Vegas, we were greeted by Aljay, Audi brand ambassador. We told Aljay what we were looking for, an Audi Q7 SUV. Aljay and his manager (?Patrick S.) were great. They were patient while we were indecisive in determining which trim we wanted. They allowed us to test drive Q7 SUVs with different powertrains. We finally decided on one of trims which allowed us to transition to negotiating a deal. They allowed us to trade our Acura MDX with our Q7 purchase. We must thank the Audi manager for his patience and being transparent during the negotiation process. This has been the best car buying experience we?ve had thus far. Actually we didn?t expect to buy a car without completing our test drive process because our next stop was Fletcher Jones Mercedes Benz! Audi Las Vegas made sure we leave the dealership with a car and deal we loved. Shoutout to Aljay and ?Patrick(Audi Manager)!! Thank you, Audi Las Vegas!

Patrick (sales manager), Jen (sales) and Richard (finance)...all were very helpful and pleasant. We are very happy with the vehicle and will definitely be back for any future purchases.

The initial experience was spectacular. Unfortunately, I noticed some minor scratches on your car and that’s when service completely change. We were told that since we drove it off the lot that way, it was our tough luck. Not in so many words, but that’s the gist of it. The GM called that evening and apologize for that. He told us to bring her car in today. Service department was closed. I walked in and they told me that Jan was in a meeting but will call me within the hour. Several hours later I’ve left a couple of voicemails for him and still have not heard back. I was initially an amazing experience has become pretty terrible. I’m worried about when I have a serious problem with the car. I’ll probably end up driving to Henderson not to have deal with this again.

Not pushy ! No hassle approach to the car business. I would say go ask for Joann she got outstanding customer service and prompt communications. The worst thing is if you didn?t try too.

I had a great experience at Audi Las Vegas! It has been a goal of mine for a long time to purchase an Audi. My husband and I went one Saturday to take a look at the options, and met the Internet Sales Manager, Chester. He was very kind and knowledgeable. He was not pushy whatsoever, and made recommendations based on what I was looking for. A few weeks later, we came back to inquire on some other options and ended up leaving with an Audi Q5!! Chester was a delight to work with, as well as the rest of his team. This was probably one of the best car buying experiences I have ever had.

Thankful to have met James and Marc when buying my new car. Outstanding attention and service throughout the car buying process. Super satisfied with the experience, and love my new S5 Sportback.

Audi Las Vegas service was outstanding! I have moved multiple times and I can honestly say their customer service and going out of their way to put me as a customer first was outstanding. Erik did an amazing job with communication and follow-up. This is so different from my experience with where I purchased the vehicle in CA. I highly recommend Audi Las Vegas and I will ensure my next one is purchased from them based on their customer orientation.

Katie was very professional and got our car done pretty fast.

From the moment I first spoke to Will Han, he promised me an incomparable experience buying my Audi. He delivered every step of the way! He texted me a picture of the exact car I wanted - with a we are waiting for you :). As soon as I stepped into the dealership - I was treated like a true VIP. Will got message phenomenal deal. Next I met the Director of finance who was a dream to work with. Everything was competed in an hour and a half and I was in my new 2019A6! Will took the time to reach me all about new features. Never thought I'd ever say buying a car was a joy - but everyone at Aufi Las Vegas went out of their way to make it awesome. Huge kudos to all and a THANK YOU from the bottom of my heart. If you want a fantastic vehicle with an experience to match - Audi Las Vegas is your place!!! Thanks Will!!

I would recommend absolutely EVERYTHING about Audi Las Vegas! From the initial contact to driving my new Audi home - it was a joy and a pleasure. Honestly - the most incredible car buying experience ever. Will Han, my sales agent, was wonderful - he had everything ready - including the car I wanted ready to go when I got to the dealership. Richard - the Finance Director was awesome too - made everything easy. For the first time ever - I enjoyed the experience. They have customers for life. Would give more than 5 stars if I could.

got my car serviced here was great. Katie was so helpful thru out the process. She was awesome! Love the cars love the services!

Katie made our visit pleasant . She was amazing simple as that. She was very thorough on explaining every detail of service my car needed. Amazing personality on to top it off she walks customers to their car. Definitely going to be working with her and only her.

Have been going here since 2007. I am on my 3rd Audi and I have always had a great experience at this dealer.

After a costly misdiagnosis at another dealership, I brought my Audi into your service department for a second opinion. From the start, Andy was eager to help me out and did a thorough job explaining what all of my options for diagnosing and repairing the issues. Sure enough, the other dealership misdiagnosed the issue with my car. Throughout the entire repair process Andy called and kept me updated daily. It was very reassuring to have someone as extremely honest and transparent as Andy. Even when my warranty contract company refused to cover the issue, Andy went above and beyond to fight to fix the issue and ensure that I had a rental vehicle in the meantime. I could not be happier with the service and customer service I received at your shop. Andy was the best advocate I could have asked for. Ultimately, his knowledge, expertise, and dedication saved me thousands of dollars in the end. Andy alone, earned Audi of Las Vegas a customer for life. Thank you again.

My car needed to go in for service and for the fact I live in St. George they service rep that helped me insured that she would have a car available for me to take home. They always kept me informed as to what was going on with the service and the anticipated time if completion. I highly recommend Audi Las Vegas

Had a great experience at Audi this past weekend! Carl did a great job and made sure all my questions were answered. Really appreciated that they had my car done fast!