13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Audi Las Vegas Difference

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Recent Reviews from Audi Las Vegas

My wife and I have bought 3 Audi's from Audi Las Vegas. On May 25th I took my car in for service. When I went to pick up my car, the service advisor Wido told me that they could not find the keys to my car and to take the loaner until the next day. After not hearing from anyone, I called to find out if the keys were found. I was told that they did and someone would drive the car over. Wasn't the best ordeal but I wasn't going to make a big deal. So the next day, I got in my car and immediately realized that I left my Prada glasses in the loaner vehicle. I looked all over my car to be sure and I remembered I had left it in the middle console of the loaner. I called Wido right away and asked him to please go look in the car. I patiently waited 5 hours, no one called. After several tries, I got a hold of Wido. He told me he hadn't checked because he was busy and would call me back. Honestly, I was disappointed with the lack of urgency. I mean, how long does it take to go look or ask the driver or the person who is in charge of the vehicle returns. Yet again, I waited. At around 6pm, Wido called and said it wasn't in the car. I told him that I was not happy and my glasses were in the car and they disappeared from the time the driver came to the house to the time the car was returned or loaned back out. I told him, I was also disappointed that Audi did not go through the car before loaning it back out. He said he would check with the manager of that dept and get back to me in the morning. Well, you guessed it, no call. At noon, I decided to get the general manager Darren involved. Wish I didn't I explained the situation to him in detail. He said he would call back and to my surprise he actually did. He said they could not find the glasses. Again, I told him that I was disappointed that no one had gone through the car after I returned it. I asked him if there was any protocol in these situations. Without hesitation, he said "if I can be blunt, if we can't find it you're pretty much out of luck" He was getting ready to ask me what resolution I was looking for as I was telling him I know it's in the loaner cause I checked my car twice. He said, I thought you said you were 100% sure it was in the loaner, now you're telling me you checked your car. I got upset and asked if he was insinuating that I made this story up. He then said, let's be honest here why would you check your car if you were sure. So now I was yelling at him and told him he was out of line. I told him that when people lose things it's normal for people to check even if they are sure. Seeing I was pissed off, he says, well I was going to ask how we can resolve this. Like, why wouldn't you ask this from the beginning and insinuate that a customer who bought 3 Audi's may have made this story up. Just then, he says oh someone just walked in with some Pradas into my office. I wish I could have been in that office to see the egg on Darren's face. I'm sure he realized what a fool he looked like, so to save the embarrassment of me coming to pick them up, he said someone would drive the glasses over to my house. And this is where it gets interesting When the same driver showed up to deliver the glasses, I asked him... Did you find the glasses in the loaner when you came to pick the car up? His response, yes but I didn't know who it belonged to so I put it some cabinet or storage area. My question to any human being with common sense......if you picked up a car and found glasses in it. 1- wouldn't you think it may belong to that person/customer??? 2-- even if you're not sure why wouldn't you let Wido know when you got back so when a customer calls he is aware of the situation and he can ask them to describe the lost item. In closing, I did not appreciate the Keystone cops way this dealership operates. More importantly, I didn't appreciate the general manager making me out to be a liar. I hope the owner of this dealership fixes all these issues. Audi and it's customers deserve better!!

Roy Gulbeyan May 27, 2021

I have owned audi vehicles since 2010. Since the engine failure started on my first A4 around 60K miles, I have yet to have honest, dependable or trustworthy service from the audi service department on West Sahara, Las Vegas NV. I was not offered an oil consumption test until it was too late. My car was burning through 3 quarts of oil every 3-4 months and I was told over and over that this was normal for turbo engines. Against recommendations, I bought a second audi. My experience with the service department with this second audi has been worse than the first. I am at a loss for words, as the service department and service has been an embarrassment. Before signing for my second audi purchase, I sent the car to service at least 3 times for an alignment issue. I was told the car was under warranty and I can have it fixed in the future if there’s still an issue, and the cost will be covered. On the night of purchase, right after signing documents, the car came back from service with a scratch on the hood. I was given a loaner while they fixed the scratch and left to explain to friends and family where my new car was, after already waiting 2-3 weeks for the alignment fix. Within a year I had to have the tires replaced and a new alignment from a place that was NOT audi and have not had a problem since. I have overlooked and ignored the shortcomings of audi service department for too many years, making excuses for them and hoping they get better each time I go in for service. Excuses and hope have not solved the problems, so I am now taking a more active approach in demanding the level of service that should be provided. My latest service interval included wiper blade changes that were covered by a pre-purchased vehicle protection plan. I was told my passenger side was shredded so I agreed to get them replaced. Turns out the driver's side is now worse than before I took my car in and found out on one of the coldest, rainy nights driving home. It seems they changed wiper blades, but no one bothered to check if the new wipers blades actually worked. During this same service visit, they replaced front brakes, without my consent. And they performed an alignment, also covered by my vehicle protection plan, that I did not agree to have done. To try to fix their "snafu" (what they called it) audi service department covered the alignment, and reversed the brake work by reinstalling my old brakes. The loaner vehicles are great, 1 star for loaners.

Bobbie Martinez Mar 11, 2021

Called in to get my Audi serviced for a airbag recall, along with other services on 08/21/2020. I was told the airbag had to be ordered so I was told i was going to get a call back as soon as the part came in. I never recieved a call back so I called (08/27/2020) and made it urgent that I needed to get my car in for service and upon arrival I would need a courtesy vehicle so I could do what I needed to get done without being inconvenienced by not having a vehicle. I was able to get an appointment for the following day 08/28/2020 and was told there would be no problem in having a courtesy vehicle. Friday morning I arrive at the service department of Audi Las Vegas, Sahara location. Everything was going according to plan until I was asked if i had someone to come pick me up since the service I requested would take a while. I was then lead over to Eric Honn, who explained to me the reasoning why I couldn't have a coiutesy vehicle. I was told typically they do not issue courtesy vehicles for cars older than 5 years, and also that there want one available for me anyway. I mentioned my request for one over the phone and was told that wrong information has been given out to costumers on a regular basis. Being in sales, if someone is driving an older car of the brand of the dealership, its always a great idea to issue coirtesy vehicles so that costumer might be incentivised to possibly buy a new car. Being thay i was frustrated with the situation I expressed I would be taking my car else where, and I was met with no retention effort. I left then returned and decided to at least get the airbag recall done. I will be getting all my services done else where. I did not feel like my business mattered, and felt if I wasn't on top of the service department, my car and me as the costumer would've been forgotten about. I hope that this review gets to the service department of Audi Las Vegas (Sahara) in hopes that this can be something to learn from and provide world class costumer service, just like that product that VW/Audi has to offer. Been driving VW/Audi for 13 years now, and don't want the service department to detour anyone from buying/owning a VW/Audi. Thank you, Andy

Andres Aug 29, 2020

I brought my car in for recommended repairs that were discovered when I brought it in for an oil change. It was discovered at that time that I had an oil leak and I had torn bushings and would need suspension repair. Since I was planning on a 350 mile trip I decided to get repairs done sooner than later. I brought it in on Monday morning and did not get it back until about 6pm on Wednesday. I was able to eventually get a loaner, so this was not a big deal. This was a significant $4,200 repair. My drive was planned for early Thursday morning. I also had dinner plans Wednesday night. I would pick up my car with my family and we would drive to dinner. Driving away I noticed immediately that things did not sound right. Each time I pressed the accelerator my car was making a very strange noise. If you are familiar with term “low rider” or “mosquito” car, these were the sounds I can only use these descriptions to tell you what my beautiful AUDI sounded like to me. My car that I could never even hear at a stop light, was making this awful sound. I phoned customer service immediately and was told to bring it in at 7 am. I did. I was told today that everything was looked at and that this sound is my new normal, perhaps due to the repairs that were done. My new normal IS NOT NORMAL!! I find this unacceptable. How does a very expensive REPAIR suddenly make me have to drive a car that I find not only incredibly annoying but also embarrassing????? I have been driving this car for nine years and loved every second of it. I was considering giving it to my son and buying a new Audi. Therefore, the repair was important to keep it in good working order. I have done all of necessary work at this dealer as long as I have had this car. Service has always been excellent! I’m not sure what to think about this. I have always recommended you, your cars, your repairs. I wouldn’t have even considered going elsewhere. I think you just lost a repeat customer.

Diana and David Nelson Jan 14, 2019

I was looking to trade in my older Audi Q5 and spotted an Audi Q3 in my price range at AutoNation Toyota. I had my Q5 serviced at Las Vegas Audi and new they were also an AutoNation store. I called Las Vegas Audi and spoke with Tony Lucero, in sales, and requested to come by and drive the car. The Q3 was brought over from the Toyota Dealer, I drove it and was also shown a few other used vehicles around my price range. I went home to think it over, no pressure from anyone. Called Tony the next morning and told him I wanted to purchase the Q3 that had been at the Toyota dealer. I went the next day to pick up the car, went through the financing process and drove it home. Everyone was great. Now the story gets good. Next morning after I drove to work - it was obvious the car was leaking oil - rather quickly. Not quite sure what to do - call service, call Tony my sales person, so I called Tony and he was amazing. Advised me not to drive the car, gave me the Audi roadside assistance # and I called them for a tow. Even the tow truck driver was awesome - came and got the car, I road with him to the dealership and picked up a loaner Tony had ready for me. I was assured by several people there would be no charge to me. Andy, the service adviser, called me the same day and as was suspected, the oil had been changed improperly by the Toyota Dealer and was leaking. I asked Andy to please do a complete inspection of the car - so I would know the exact condition - since it was not a Certified Used Car by Audi. I picked up my car the next day - Andy went over the complete diagnostic information with me - my next service, tire tread left on tires, everything. I knew I had made a good purchase despite a slight hick-up. Both my Sales Person, Tony and my Service Adviser Andy were great! They handled everything and made this buying experience a memorable one - in a very positive way. Definitely recommend Las Vegas Audi for both their sales and service professionalism. I am very happy with the auto I chose to buy from them!

Suzanne Spidell Oct 16, 2018

Just got my Q7 back from service. I had reported a leak in April that they diagnosed as a transmission seal issue. I had stated to them initially, that I would only notice the leak when the car was parked for a few hours after driving..... and that there were large amounts pooling up underneath. It took me a few months to save up the $2k I needed for the repair, and in the mean time I didn't want to drive it until it got fixed, so I started taking the bus around town. I was so excited to finally get the work done! I took it in last week and was told I would have it back by the end of that week. The service manager called and told me it was going to take a couple more days for parts they needed to arrive. I received the call on Wednesday this week that my car was done. I picked up the car that day, just in time to get some holiday stuff done. This morning.... not only a few days after picking it up, I noticed fluid leaking and pooling up underneath the car..... still. Audi performed a repair that I didn't need, and charged me almost $2000 to do so. They didn't even diagnose/fix my issue properly. The only thing that was corrected, was the battery replacement they needed to do. (Which I should add costs $500..... $250ish for a battery, and another $250ish TO INSTALL THE BATTERY�). Some of the electronics in the cabin have stopped functioning as well.... I'm not sure if it's due to anything Audi may have done when installing the battery, but they worked before, and now they don't. My major pet peeve however, is the fact that I stated I had a leak... and I feel they didn't even look properly. I even told them what color the fluid was. On a side note... the ATF fluid that they said was leaking from the seal is VW/Audi G055**** which is blue. The fluid that has been leaking is redish/pink with a slightly oily texture, and has been dropping from the body panels that cover the underside of the engine area. There are areas that is has collected and pooled up, and would be very easy for a tech to notice. I've put in a call to the service manager, and have had no response!!!!

Marcel Labao Nov 26, 2016

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the [non-permissible content removed] responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling [non-permissible content removed] in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is. If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint. I have a friend who nearly sued them for a fraudulent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't. These complaints aren't just anomalies. There's just TOO MANY COMPLAINTS with this dealership. I hope Audi of America takes their franchise license away as these guys are giving Audi a really bad name. Give your business to another dealership. ...If you ignore me....Good luck! You've been warned!..... *** P.S. I don't work in the auto industry and have no vested interest in these guys other than how they treated me and my friend and to lend voice to the CONSISTENT CHORUS of COMPLAINTS that this dealership is continuously receiving.

dr150 Mar 22, 2012

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Audi Las Vegas

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