13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Audi Las Vegas Difference

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Recent Reviews from Audi Las Vegas

It was time for me to replace all four tires to my 2017 Audi Q7. I looked on line to see how much it would cost to replace all four tires including wheel alignment. I found a great deal if I were to purchase the tires from the tirerack.com. 😀 My concern, 🤔 I wanted Audi of Las Vegas to do the wheel alignment because they have the best electronic setup for my Audi. Yes, I could have gone to other car shops and save some money but I really wanted Audi to do the job, especially the wheel alignment, so I called Stephany Radke (service supervisor) who asked what tires I got my quote for and said, "Paul, what can I do to earn your business?" "Will you allow me to see if I can match or beat the quote you received from the tire rack and perhaps give you a break on the wheel alignment?" I said, "Yes! If you can match or beat the quote, I will drop off my Q7 so you have it the following morning but I will need a loaner because I have a early doctor's appointment and I'm scheduled to get my 1st vaccine shot. I was placed on hold for a few minutes then Stephany tells me, "Good news Paul, I can match your quote but I'm also going to throw in wheel balancing at no charge and give you 10% off the wheel alignment!" I said, "That will be great" 😀 Stephany made my appointment with Wido Van Muyden. I was greeted with a smile, Wido handled all the paperwork, provided me with a 2020 Q7 loaner and assure my Q7 will be taken care of. My experience was a positive one, however; special thoughts go to Stephany 😉 When I got my vaccine shot, I had an allergic reaction and was taken to Sunrise Hospital. My loaner was parked at the LLVC parking lot. I was in the ER for several hours. I later got a call from Stephany telling me my Q7 was ready for me to pick up. That's when I told her that I was in the ER and where the loaner was parked and it was safe. She said, "Never mind the car! How are you doing?" That is why I buy from Audi of Las Vegas! 🙂 I told her I was fine and will be leaving soon but I won't be able to pick up my car. She said, "No problem, it's important you take care of yourself and your car is safe." "Wait until tomorrow or Monday." That is the compassion and concern you can expect from Audi of Las Vegas and what makes this dealership unique to others. I love my 2017 Q7 but when the time comes to upgrade or replace it, rest assure, I will purchase from Audi of Las Vegas! Thank you Stephany for your compassion and concern and to Wido who took care of my car.🤗 Stephany, your awesome! Thank you.

Paul Fricovsky Mar 26, 2021

I have owned audi vehicles since 2010. Since the engine failure started on my first A4 around 60K miles, I have yet to have honest, dependable or trustworthy service from the audi service department on West Sahara, Las Vegas NV. I was not offered an oil consumption test until it was too late. My car was burning through 3 quarts of oil every 3-4 months and I was told over and over that this was normal for turbo engines. Against recommendations, I bought a second audi. My experience with the service department with this second audi has been worse than the first. I am at a loss for words, as the service department and service has been an embarrassment. Before signing for my second audi purchase, I sent the car to service at least 3 times for an alignment issue. I was told the car was under warranty and I can have it fixed in the future if there’s still an issue, and the cost will be covered. On the night of purchase, right after signing documents, the car came back from service with a scratch on the hood. I was given a loaner while they fixed the scratch and left to explain to friends and family where my new car was, after already waiting 2-3 weeks for the alignment fix. Within a year I had to have the tires replaced and a new alignment from a place that was NOT audi and have not had a problem since. I have overlooked and ignored the shortcomings of audi service department for too many years, making excuses for them and hoping they get better each time I go in for service. Excuses and hope have not solved the problems, so I am now taking a more active approach in demanding the level of service that should be provided. My latest service interval included wiper blade changes that were covered by a pre-purchased vehicle protection plan. I was told my passenger side was shredded so I agreed to get them replaced. Turns out the driver's side is now worse than before I took my car in and found out on one of the coldest, rainy nights driving home. It seems they changed wiper blades, but no one bothered to check if the new wipers blades actually worked. During this same service visit, they replaced front brakes, without my consent. And they performed an alignment, also covered by my vehicle protection plan, that I did not agree to have done. To try to fix their "snafu" (what they called it) audi service department covered the alignment, and reversed the brake work by reinstalling my old brakes. The loaner vehicles are great, 1 star for loaners.

Bobbie Martinez Mar 11, 2021

Terrible customer service. I spent approximately three hours with Elliot Aleman trying to purchase a used certified Audi A4. I was trying to negotiate this purchase over the phone as I live out of the state of Nevada. After some negotiation, I attempted to put a deposit on the vehicle to hold it until I could figure out whether I was going to have the vehicle shipped or fly out to the dealership and finalize the purchase and drive it home. Once Elliot had my deposit I had mentioned to him via text that I was going to be utilizing my bank to finance the vehicle. Immediately, after mentioning that to Elliot he advised that the vehicle was not available any longer and that somebody had mysteriously left a deposit minutes before mine. Elliot advised that he would let me know if the deal fell through or if the vehicle was ultimately sold. It should be noted that Elliot never responded or advised me of the status of the vehicle. I sent email to the sales manager Patrick Scheidecker to let him know that I was not happy with what had happened. The next day both my wife and my daughter called the dealership and inquired about that same vehicle utilizing it stock number to see if it was available. On both occasions they were informed that the vehicle was in fact available and that if they wanted to hold the vehicle they would have to leave a deposit. Later that same day Patrick replied to my email basically saying he understood how I felt but that is the nature of business negotiations. When I advised him that both my wife and daughter checked on that same vehicle and were advised that it was available and that they could leave a deposit the sales managers only response was, “nothing has changed since my last email. A deposit has been taken.’’ How many deposits had this dealership taken for a vehicle is my question? Why would they turn away a customer with cash in hand ready to buy a vehicle? Obviously something shady is going on here contrary to what the manager believes is not shady. I have bought and owned several BMWs Audi’s Mercedes and Lexus vehicles. Part of the reason I buy luxury cars is the experience you receive during the purchase process and dealer service. This is what I have come to expect for paying the extra price for a high end car. Don’t shop at Audi Las Vegas if that is what you are looking for because Patrick and his Sales team definitely don’t provide what you may be accustomed to from other High end brands. Whoever decided Patrick Scheidecker should be a supervisor made a big mistake. Fernando

Fernando Torres Jan 11, 2021

I recently purchased a vehicle from the Audi Las Vegas dealership. The vehicle was originally listed by Auto Nation Toyota. However, the sales staff was very rude and impatient so I decided to purchase the vehicle through the Audi dealership instead. I had the vehicle inspected by a third party service and discovered that the brake pads, as well as a few other components of the car, were in need of replacement in the near future. Upon purchasing the car, Audi provided the paperwork that detailed the servicing that had been “completed” 2 months prior to my purchase. The paperwork stated that the brake pads had been replaced by Auto Nation Toyota in September (by this time is was late November). The car had been driven less than 10,000 miles since that “servicing” but the brake pads were already in need of replacing. This indicated to me that the brake pads were in fact never serviced by Auto Nation Toyota. I pointed this out to the GM at Audi Las Vegas, Patrick. Patrick assured me that he would contact Auto Nation Toyota, as they are both part of the Auto Nation franchise, and get to the bottom of this issue “within 5 days of my purchase.” 5 days passed and I did not hear back. I tried contacting Patrick twice after that 5 day period and was not able to reach him. I went into the dealership the following Saturday and spoke with Patrick. He was apologetic and promised that on Monday he would reach out to me with the solution to the vehicle service issue. Once again, Patrick fell through with this promise and failed to reach out to me. It is now Friday December 11 and I have yet to hear anything from Patrick or Audi Las Vegas about the vehicle. These numerous issues with communication and poor customer service have left me no choice but to express my experience with a 1 star review. I highly recommend using a third party mechanic when getting any potential vehicle from Audi Las Vegas inspected to ensure you are making an educated purchase.

Susan Whiting Dec 11, 2020

Called in to get my Audi serviced for a airbag recall, along with other services on 08/21/2020. I was told the airbag had to be ordered so I was told i was going to get a call back as soon as the part came in. I never recieved a call back so I called (08/27/2020) and made it urgent that I needed to get my car in for service and upon arrival I would need a courtesy vehicle so I could do what I needed to get done without being inconvenienced by not having a vehicle. I was able to get an appointment for the following day 08/28/2020 and was told there would be no problem in having a courtesy vehicle. Friday morning I arrive at the service department of Audi Las Vegas, Sahara location. Everything was going according to plan until I was asked if i had someone to come pick me up since the service I requested would take a while. I was then lead over to Eric Honn, who explained to me the reasoning why I couldn't have a coiutesy vehicle. I was told typically they do not issue courtesy vehicles for cars older than 5 years, and also that there want one available for me anyway. I mentioned my request for one over the phone and was told that wrong information has been given out to costumers on a regular basis. Being in sales, if someone is driving an older car of the brand of the dealership, its always a great idea to issue coirtesy vehicles so that costumer might be incentivised to possibly buy a new car. Being thay i was frustrated with the situation I expressed I would be taking my car else where, and I was met with no retention effort. I left then returned and decided to at least get the airbag recall done. I will be getting all my services done else where. I did not feel like my business mattered, and felt if I wasn't on top of the service department, my car and me as the costumer would've been forgotten about. I hope that this review gets to the service department of Audi Las Vegas (Sahara) in hopes that this can be something to learn from and provide world class costumer service, just like that product that VW/Audi has to offer. Been driving VW/Audi for 13 years now, and don't want the service department to detour anyone from buying/owning a VW/Audi. Thank you, Andy

Andres Aug 29, 2020

I brought my car in for recommended repairs that were discovered when I brought it in for an oil change. It was discovered at that time that I had an oil leak and I had torn bushings and would need suspension repair. Since I was planning on a 350 mile trip I decided to get repairs done sooner than later. I brought it in on Monday morning and did not get it back until about 6pm on Wednesday. I was able to eventually get a loaner, so this was not a big deal. This was a significant $4,200 repair. My drive was planned for early Thursday morning. I also had dinner plans Wednesday night. I would pick up my car with my family and we would drive to dinner. Driving away I noticed immediately that things did not sound right. Each time I pressed the accelerator my car was making a very strange noise. If you are familiar with term “low rider” or “mosquito” car, these were the sounds I can only use these descriptions to tell you what my beautiful AUDI sounded like to me. My car that I could never even hear at a stop light, was making this awful sound. I phoned customer service immediately and was told to bring it in at 7 am. I did. I was told today that everything was looked at and that this sound is my new normal, perhaps due to the repairs that were done. My new normal IS NOT NORMAL!! I find this unacceptable. How does a very expensive REPAIR suddenly make me have to drive a car that I find not only incredibly annoying but also embarrassing????? I have been driving this car for nine years and loved every second of it. I was considering giving it to my son and buying a new Audi. Therefore, the repair was important to keep it in good working order. I have done all of necessary work at this dealer as long as I have had this car. Service has always been excellent! I’m not sure what to think about this. I have always recommended you, your cars, your repairs. I wouldn’t have even considered going elsewhere. I think you just lost a repeat customer.

Diana and David Nelson Jan 14, 2019

I was looking to trade in my older Audi Q5 and spotted an Audi Q3 in my price range at AutoNation Toyota. I had my Q5 serviced at Las Vegas Audi and new they were also an AutoNation store. I called Las Vegas Audi and spoke with Tony Lucero, in sales, and requested to come by and drive the car. The Q3 was brought over from the Toyota Dealer, I drove it and was also shown a few other used vehicles around my price range. I went home to think it over, no pressure from anyone. Called Tony the next morning and told him I wanted to purchase the Q3 that had been at the Toyota dealer. I went the next day to pick up the car, went through the financing process and drove it home. Everyone was great. Now the story gets good. Next morning after I drove to work - it was obvious the car was leaking oil - rather quickly. Not quite sure what to do - call service, call Tony my sales person, so I called Tony and he was amazing. Advised me not to drive the car, gave me the Audi roadside assistance # and I called them for a tow. Even the tow truck driver was awesome - came and got the car, I road with him to the dealership and picked up a loaner Tony had ready for me. I was assured by several people there would be no charge to me. Andy, the service adviser, called me the same day and as was suspected, the oil had been changed improperly by the Toyota Dealer and was leaking. I asked Andy to please do a complete inspection of the car - so I would know the exact condition - since it was not a Certified Used Car by Audi. I picked up my car the next day - Andy went over the complete diagnostic information with me - my next service, tire tread left on tires, everything. I knew I had made a good purchase despite a slight hick-up. Both my Sales Person, Tony and my Service Adviser Andy were great! They handled everything and made this buying experience a memorable one - in a very positive way. Definitely recommend Las Vegas Audi for both their sales and service professionalism. I am very happy with the auto I chose to buy from them!

Suzanne Spidell Oct 16, 2018

Just got my Q7 back from service. I had reported a leak in April that they diagnosed as a transmission seal issue. I had stated to them initially, that I would only notice the leak when the car was parked for a few hours after driving..... and that there were large amounts pooling up underneath. It took me a few months to save up the $2k I needed for the repair, and in the mean time I didn't want to drive it until it got fixed, so I started taking the bus around town. I was so excited to finally get the work done! I took it in last week and was told I would have it back by the end of that week. The service manager called and told me it was going to take a couple more days for parts they needed to arrive. I received the call on Wednesday this week that my car was done. I picked up the car that day, just in time to get some holiday stuff done. This morning.... not only a few days after picking it up, I noticed fluid leaking and pooling up underneath the car..... still. Audi performed a repair that I didn't need, and charged me almost $2000 to do so. They didn't even diagnose/fix my issue properly. The only thing that was corrected, was the battery replacement they needed to do. (Which I should add costs $500..... $250ish for a battery, and another $250ish TO INSTALL THE BATTERY�). Some of the electronics in the cabin have stopped functioning as well.... I'm not sure if it's due to anything Audi may have done when installing the battery, but they worked before, and now they don't. My major pet peeve however, is the fact that I stated I had a leak... and I feel they didn't even look properly. I even told them what color the fluid was. On a side note... the ATF fluid that they said was leaking from the seal is VW/Audi G055**** which is blue. The fluid that has been leaking is redish/pink with a slightly oily texture, and has been dropping from the body panels that cover the underside of the engine area. There are areas that is has collected and pooled up, and would be very easy for a tech to notice. I've put in a call to the service manager, and have had no response!!!!

Marcel Labao Nov 26, 2016

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Audi Las Vegas

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