I’m not sure Audi will be happy with my review. I would like to start by saying that the service people I spoke with are very polite people, and we’re very friendly every step of the way. That being said, I always feel apprehensive about bringing my car to Audi for service. It’s 99% of the time a painful experience. Mostly because I always feel like someone is trying to pull one over on me. I feel most people who own Audis, don’t typically know much about working on their own cars. Which is why most people don’t notice how they grossly over pay for parts and labor. If you were to search the part numbers on your invoices online, and choose only genuine Audi parts from reputable online part retailers, and compare prices to what the dealership charges, you’d be astonished. Sometimes more than 300% the MSRP. Now, that’s before you’re paying the overpriced labor. I’m tired of playing the dealership mumbo jumbo. I’ve even experienced the “comeback game” more than once. This is when you come in for a specific issue, then you’re given a partial diagnosis, and a partial repair, so you have to come back to finish what you asked for. Paying for each step separately, rather than doing all at once.

So i am revising an earlier review, because sevice let me down. I had an appt to use a loaner 2 weeks in advance. The appt was at 10am. I take my car in and they turn me away because they are out of loaners. They said they emailed and called to tell me... never got a call or an email. Wasted an hour out of day. When all they had to do was call and tell me not to drive all the way down there. Unacceptable! No one ever called me to reschedule like they said they would... won't be back. Traded in my car a week later...

Should be 0 stars. Went to take my car in for an oil change at 10 am, didn't get my keys back til 4 pm. Because of them, I didn't have lunch I had to wait for them to do the oil change. Car was not worked on til about 3pm. Service department was not prepared for my SCHEDULED appointment. Way to ruin my birthday. A-Holes.

I brought my car in for recommended repairs that were discovered when I brought it in for an oil change. It was discovered at that time that I had an oil leak and I had torn bushings and would need suspension repair. Since I was planning on a 350 mile trip I decided to get repairs done sooner than later. I brought it in on Monday morning and did not get it back until about 6pm on Wednesday. I was able to eventually get a loaner, so this was not a big deal. This was a significant $4,200 repair. My drive was planned for early Thursday morning. I also had dinner plans Wednesday night. I would pick up my car with my family and we would drive to dinner. Driving away I noticed immediately that things did not sound right. Each time I pressed the accelerator my car was making a very strange noise. If you are familiar with term “low rider” or “mosquito” car, these were the sounds I can only use these descriptions to tell you what my beautiful AUDI sounded like to me. My car that I could never even hear at a stop light, was making this awful sound. I phoned customer service immediately and was told to bring it in at 7 am. I did. I was told today that everything was looked at and that this sound is my new normal, perhaps due to the repairs that were done. My new normal IS NOT NORMAL!! I find this unacceptable. How does a very expensive REPAIR suddenly make me have to drive a car that I find not only incredibly annoying but also embarrassing????? I have been driving this car for nine years and loved every second of it. I was considering giving it to my son and buying a new Audi. Therefore, the repair was important to keep it in good working order. I have done all of necessary work at this dealer as long as I have had this car. Service has always been excellent! I’m not sure what to think about this. I have always recommended you, your cars, your repairs. I wouldn’t have even considered going elsewhere. I think you just lost a repeat customer.

Great service at their service department. They were also able to get me in quickly as a walk in with no appointment.

All was great except I dropped the car off on a Wednesday on my way out of town, returning Saturday. I don't think the car had been looked at until Sat. morning. They gave me a car to drive, so really no problem. Carl and Stephany are wonderful!!

Stop calling me so much. You have a good service, just stop trying to remind me. I wouldn't recommend your dealership to anyone I know just because I wouldn't want them to be disturbed so much by your phone calls.

Izzy is really great to work with and has made the car-buying process very smooth and seamless. Stop in and see Izzy! He'll really take care of you!

Very pleasant and accommodating personnel, especially our salesman, Will Han. My first visit to this location. I was very comfortable and happy with their service.

Got to work with Ariane, and she was kind, patient, competent, and thorough. Everything you could ask for in customer service. I am so happy I brought my S4 here for maintenance. 5 STAR SERVICE!

Very upfront and no games. Everyone was happy and cheerful.

I had a great experience buying this car. Joanne was excellent.she went through everything with us and we appreciate it that she helped us out she's a great pers and she was great at selling this car thank you Joanne.. Terina & Vince 👍

Great service and employees.

So I bought a used 2013 GTI from Audi Las Vegas 10/14/2018. Everything went smoothly. The guy that sold me the car was very nice. About a week later my passenger window wouldn’t roll up properly and the moonroof was acting up. So I took my car in since I had a 90 day warranty on it. That process had a few bumps in the road but parts were ordered and an appointment was scheduled for me to get everything fixed. They had to keep my car longer than expected so they gave me a rental car. They called me a couple days later to let me know my car was ready. Now this is where everything took a turn for the worse. I get there gave them the rental car back and signed whatever papers the needed me to sign. They told me my car was parked out front. I got in my car and checked everything that was suppose to be fixed. Passenger window was working fine and the moonroof was good too. I drove it down the street with the moonroof open and it was making a loud vibration noise. Something it never did when I first bought the car. I pulled into a gas station to check it out. They didn’t install the air deflector that came with the moonroof from the factory. I took the car back to Audi. The service advisor that was assigned to my car told me she would take it back to the shop to see if they forgot it on their bench. I waited a good 10 min before I seen and heard my car flying down Sahara. (I did not appreciate the mechanic racing in my car). The mechanic pulled my car up and was asking me what was I hearing. I described it to him and told him that the air deflector was missing. That same mechanic and service advisor sat there and argued with me.. basically making me feel as if I were delirious and imagining things. After a good 15 min back and fourth with the both of them they finally suggested that they call VW with my vin number to see what parts I had on my car. Something that should’ve been done instead of arguing with the customer. The mechanic came back out and told me that the part was ordered and it should be in in a few days. He did not apologize for arguing with me. When I brought the car back the shop foreman Roger was very sympathetic and agreed that the situation was handled poorly. He offered to fill my tank up and detail my car. (I live 30 miles away from the dealership). So the gas really helped. Even though Roger went out of his way to give me a better experience..I will NEVER take my car to this dealership ever again. It seems that majority of their service advisors don’t believe in customer service. Especially KATHRYN YUST!! She is very rude and will talk to you any type of way. I kinda got the whole “racist” vibe from her. I will find a different autonation dealership to have my car serviced from now on!!

Andy on the service team was one of the nicest and most communicative folks I've ever dealt with in all my years dealing with cars. Go see him and you will get things done the right way.

Treats customers well and provides excellent service

Fantastic pre and post sales experiences. Great and knowledgeable staffs (Carl G. & Susan B.) and accommodating sales manager that made our 2018 A5 Cabriolet purchase a reality. This is the place to shop for your new Audi. Highly recommended.

Bought a used Jaguar there. Friendly salesman, awesome cars!

The experience at Audi was excellent. Both check in and pick up were easy. At pick up the car had been washed and cleaned perfectly. Andy was my service rep this time and was both efficient and very friendly. The five stars relates to this experience at Audi Service. My experience with what I understand is a new call center was very poor. It took three days of calls to finally get connected with a service rep at the Audi location. For specifics I can be called by Audi.

Brought car in for a recall notice fix and to have my broken visor clip replaced. They addressed both, however, for a clip that probably cost them at most, $5 - $8, I was charged, out the door, $74. Highway robbery. I later found that I could have bought the clip for ~ $14 on-line, and that is an OEM part, not aftermarket. Aftermarket runs around $6 - $10. Lesson - for a small part like that, go online and purchase and install yourself.

Made everything easy. Tony and Rich were top class when it came to taking care of me. Keep up the good work.

They worked extremely hard to make a deal that worked for me. Great dealership.

Great dealership, not pushy whatsoever and placed me into a car that works for me.

Wow, where do I began?!! I was Involved In a fender bender In My Audi A8 which lead to a really lengthy repair process, due to the person that hit me’s Insurance being extremely uncomplient at first! However once things were figured out an Ms. Yust over @ Audi Las Vegas received the vehicle she literally worked diligently to get the vehicle complete an returned to me. She had the patience to play phone tag with thee Insurance company and kept me In the loop with updates all the way threw. I appreciate you’re help, an I strongly suggest dealing with her for all service needs... Thank you Kathryn Mr Hailey

Not what I expected from an Audi Dealer.

Everything went smoothly and it was the exact truck I wanted. JoAnn the sales person took care of everything and everyone in the place was very friendly and helpful. I would recommend them very highly if you are looking for a car to purchase.

Alex and Marc were both personable, informative, professional, responsible and straightforward. A very positive experience

Simple service took almost 3 hours instead of promised 1-1.5 hours. Michael C. (paperwork guy)was rude and unprofessional. If you want to service your AUDI I can't recommend it, will take my car to the other place

Fix your phones! It's an endless loop when you try to talk to service department.

Great service staff and technicians.

Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.

Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.

Always professional

Excellent Service, very helpfull and understanding. There took care of my concern right away.

Wonderful sales team and very accommodating to my needs. I'll be purchasing my R8 in December from them.

Sweet rides. Forgive them the inconveniences during construction.

Alex our salesperson is the BEST I have EVER. Experienced in the 55 years I have purchased automobiles. He was extremely knowlegable in getting the right vehicle which fit our needs!!!!

My service guy, Andy, did an excellent job of intake and management of the process. he knew me as a customer even though i was new to him and offered me a program that saved me money on my routine maintenance. I have been a customer at this dealership for a number of years and through three cars and they do good work and attend to the customer without fail.

Katie was amazing. She made things happen. You should be thrilled to have her on your team. Excellent service rep.

Very friendly staff. Called to schedule service that day and was immediately given a schedule. Will definitely comeback!

Great work and service!

A+ staff and service [not to mention the product!!] Daniel made our experience seamless - he was extremely professional, courteous and responsive. Overall a great experience.

AUDI Las Vegas completely exceeded my expectations! We went in looking at a CPO and left with the Q5 off the showroom floor!!! A+ in every single way and I would highly recommend this dealership for everyone’s automotive needs!!!

Buying a car here was a breeze. Our salesmen, Diego, was very professional and took the time with us to answer all of our questions.

Awesome experience all around with my first car purchase! I will be back when I’m ready to purchase my next car! Thanks Diego!!

I was looking to trade in my older Audi Q5 and spotted an Audi Q3 in my price range at AutoNation Toyota. I had my Q5 serviced at Las Vegas Audi and new they were also an AutoNation store. I called Las Vegas Audi and spoke with Tony Lucero, in sales, and requested to come by and drive the car. The Q3 was brought over from the Toyota Dealer, I drove it and was also shown a few other used vehicles around my price range. I went home to think it over, no pressure from anyone. Called Tony the next morning and told him I wanted to purchase the Q3 that had been at the Toyota dealer. I went the next day to pick up the car, went through the financing process and drove it home. Everyone was great. Now the story gets good. Next morning after I drove to work - it was obvious the car was leaking oil - rather quickly. Not quite sure what to do - call service, call Tony my sales person, so I called Tony and he was amazing. Advised me not to drive the car, gave me the Audi roadside assistance # and I called them for a tow. Even the tow truck driver was awesome - came and got the car, I road with him to the dealership and picked up a loaner Tony had ready for me. I was assured by several people there would be no charge to me. Andy, the service adviser, called me the same day and as was suspected, the oil had been changed improperly by the Toyota Dealer and was leaking. I asked Andy to please do a complete inspection of the car - so I would know the exact condition - since it was not a Certified Used Car by Audi. I picked up my car the next day - Andy went over the complete diagnostic information with me - my next service, tire tread left on tires, everything. I knew I had made a good purchase despite a slight hick-up. Both my Sales Person, Tony and my Service Adviser Andy were great! They handled everything and made this buying experience a memorable one - in a very positive way. Definitely recommend Las Vegas Audi for both their sales and service professionalism. I am very happy with the auto I chose to buy from them!

The service is excellent.

The whole staff are awesome especially to Aljay Lumapas. From the service manager Mark to Jaime and Travis my buying experience is phenomenal. They all made the process very easy and impressive. I’m glad I belong to Audi Las Vegas family!!!! Can’t complain!!!!

Carl Kearns went above and beyond to help me through my warranty claim.

Excellent service and professional techs. A lot of help from part department, highly committed personnel. Thanks for your support!!

All the people there are awesome!! Helpful, nice and funny!! Can’t expect less from professional technicians to amazing salespeople. My favorite dealership. AUDI Las Vegas!!

Really like this dealer. Folks are professional and helpful. Have all my service done here. 👍

Excellent service, very professional

Nice sales guy. Didn’t purchase a car but was treated well.

Great place but switching over to Mercedes

Andy was awesome to work with. I came from out of town and got me in and out in a hour and my issue was fixed:) will go again if my car has issues;)

horrible service!!!! sold our car a month ago and we are still being charged by the loan because they paid the wrong loan holder!!!! It’s hard to get a hold of them and now it has been almost a month and we are still not done because of their lack of cooperation. Poor customer service, lack of follow up, never fulfill their commitment. How could we trust a business like this? Will never do business with them and will NEVER recommend them to anyone!

Amazing service and amazing staff. Extremely friendly and welcoming.

Amazing service even through renovations Friendly staff - very courteous and professional

Amazing service and amazing team. Came in for a service today and they did an amazing an excellent job in a very short time.

Got my A5 in for an oil change on short notice. Car is a 2011 with 40K miles and I thought I would need brake and/or tires due to the 7 years of use.. Glad to see that Audi was honest and came back and said I was ok on both counts. They recommended spark plugs and cabin filter replacement, but did not push the issue when I declined to do those services at this time.

Great service department.

What a painless buying experience!! Carl G is the Best!

Flew in and had a great experience, Car was great now hidden tricks. Straight forward and easy to work with. Aljay was great to work with and was helpful in every way. I will look at buying another car from them in the future.

They were great.my car won't get service from anywhere else from now on

Beauitful Dealership

The car was towed home when i saw it they left it all in pieces inside did put it back together..and don't return phone calls

I have been taking my 2014 Audi R8 for regular maintenance since I got it, always great service and friendly staff!

I had a real good experience purchasing a 2018 Audi S5 sportback from Audi of Las Vegas. I was assisted by Will Han and his manager Patrick S. I had just negotiated the day before from Audi of Henderson and they would not take my best offer. I 'm familiar with the pricing and what most pay on average so I placed an offer so low that I thought they would not accept but they did! I could not have asked for a better no hassle auto buying experience. I can't pinpoint exactly as to why they accepted my offer but here's a few. I came in on a Tuesday between 8-9 1 hour before closing. It was at the end of August. I was told that they don't work for commission but rather by volume. I have years of dealer experience and not all had been positive, I thought I had a good experience with Infiniti but this takes the cake. I can't say but part of my negotiation was to write a positive review for them if they meet my price hence I'm writing this. I highly recommenced Audi of Las Vegas

Easy Scheduling; great service on my 2008 Audi TT @ 132,000 miles. This is my 3rd TT and the Dealer Service on my Audis has alway been exemplary. I highly recommend timely and continued service from the dealer, especially Audi of Las Vegas. Their professional and courteous staff is second to none. They're The Best!

UPDATE 8/28/18. Keep having issues with Q7 now the car brakes hard all of a sudden and the seat belts tighten like if the sensors were picking up something in front when there’s nothing. Brought to Audi again where I got it.(8 Times now in less than a year!!! Talked to general manager (Darin Hegney) about the “lemon law” and getting me and my family into a SAFE car. He gave me the run around where I have to contact Audi of america and file a claim. Keep in mind this car is a LEASE!!! I contact Audi and they tell me since it’s a LEASE I need to contact the dealership. So now I contacted my attorneys!!! People BEWARE of this dealership!!! If you decide to purchase a car here and it starts giving you problems YOU are going to have to get an attorney to help you out because neither AUDI or Darin Hegney(GM) will try to put you and your family in a safe car with no issues!!! WOULD NOT RECCOMEND ANYONE HERE!!! Beware of the sales repS.Susan the fat white cow will talk to you all nice to try to get you into a new vechicle. But once you make the purchase and start having problems with your new vehicle she will completely ignore you. She doesn’t care about customer service since she made her commission already. Will NEVER purchase another vehicle from here. And as for you SUSAN you fat b@tch go 🖕🏽 Yourself!!! Went to talk to the general manager (Darin Hegney)about this issue today 4/14/18. I got the same answer again that they were going to “fix” the sunroof for the 5th time.is there anything else that can be done because obviously you can’t fix it. I expected a better quality car for the price that I’m paying not only that I expected better customer service. I really regret getting an Audi here! My wife would rather drive her 2006 BMW X3 than this $70,000 2017 Audi Q7 because the BMW is more reliable!!! I bought a brand new 2017 Audi Q7 from Susan 8months ago. Since I had the vehicle I’ve had to take it to the dealership 4 times already because the Sunroof would stop working. They keep telling me they fixed it but everytime when I’m on the road and my kids are in the backseat the sunroof stops working while open (while driving to Cali and it’s raining). This is getting really annoying especially when your dropping $70k on a new vehicle. For that price I expect a car with a working sunroof. I keep taking it in and you guyz tell me the same that it’s fixed. I have videos recorded showing it’s not working. This is making me not want to own an Audi!

This is a post from my daughter who bought a car from you people. I’ve never, ever been so royally screwed by a company more than Audi. Our car breaks down FOR THE SAME THING, three times in 9 months. Keep in mind it’s a lease. And they expect us to pay OUT OF POCKET for a new engine this time around because “ the engine has been the reason why all the other stuff broke in the past” 😡 We gave in and paid $800+ to get this situation fixed back in March (at least the situation they thought it was, but lo and behold it’s the engine). They should take responsibility for that. They never have a rental car for me. They never want to help us in anyway. They don’t have any ounce of good customer service, corporate doesn’t give a hell about our situation. We are screwed either way because we can say we don’t want to pay for them to fix the car but we will have to pay for the rest of the lease, but they will end up billing us for it anyways, ruining our chance to get another kind of car loan until that’s also paid off. I am at the point where i don’t know wether to laugh or cry. I’ve never been so stressed in my entire life. My stomach is in knots. And to make this all worse, i feel like I’m putting so much stress on the baby.

Completely professional in every aspect. What was being done to my car and was explained to me. I was made aware of the cost of my scheduled maintenance and that there would be a chance of additional charges depending on what else needed to be done. My loaner was clean. If I had a complaint, it would be that my loaner car was almost out of gas. Other than that, fantastic service by all involved. Also want to spotlight my service guy, I think his name is Billy. He's great. Helpful and informative. Again, the service I received was impeccable.

Ariane was very helpful, professional and easy to work with. Thank you so much for taking such good care of me and my car. No waiting, just in and out.....car was even cleaned. Great job!

My experience at Audi of Las Vegas was great they took care of me with that at most respect and when my car was promised to me I received it on time ..

Amazing service and very accommodating.. my car has been in storage for two years so it needed some maintenance and my warranty had just expired but they covered some of the repairs needed. I was so grateful for that.. I was also kept in the loop and updated throughout the entire time they had my car. Thank you!

Roger, the service shop foreman, is grade A. I'm new to LV and this was my first visit to Audi LV after having been an Audi Mission Viejo, CA customer for more than 5 years. My Audi R8 (with almost 50K miles!) needed a new battery and (I thought) a new clutch. Roger quickly got the new battery squared away and then test drove my car a handful of times (in different conditions and after re-adapting the clutch) not being convinced a new clutch is needed yet. He requested a personal test drive with me to confirm we were on the page before I spent some serious money on a new clutch. I'm glad he did that because I've been driving the car since and it is now driving like it should but without spending some serious money on a new clutch. Ari, the service rep, also did a fine job getting my car taken care of. Nice first impression of Audi LV!

Awesome service

I brought my car in for its 30,000 mile service. Three days later while driving the vehicle to Lose Angeles; the following message chimed and appeared on my dash: "Oil Level sensor:oil change necessary. Please Contact Service." also appearing on the dash was a yellow triangle alert. I contacted Audi Las Vegas via phone--after being on hold for some time; the representative that answered, after hearing the messages--said your battery is probably going out--I said--how is that possible--I just had the vehicle serviced--he said you should take it to a dealer in California. I drove 25 miles to Audi of Thousand Oaks. The tech at Thousand Oaks was very helpful--and immediately said that Audi of Las Vegas had put too much oil in my vehicle when servicing--he drained off the extra--and the warning messages are now gone.

Sehr gut :-)

Great service. Alijay,Mike and Robert appreciate you all tremendously...

Super easy to schedule appointment, polite and courteous team that is well educated to meet your needs. Dealership/Service Center is clean. Quality of work is good and timeframes are met. Great all around experience.

Sehr nette Verkäufer, gleich bei Ankunft ist der Auto- Verkäufer auf uns vor dem Autohaus zugekommen und hat uns begrüßt

Done right on time......what more can you ask for!

I want to thank Will Han and the rest of the team at Audi Las Vegas for a very pleasurable experience purchasing my new A5 Sportback. From the initial conversation by phone through to the delivery of the vehicle, I experienced professionalism, courtesy and mindfulness to my wants and needs. It had been 15 years since I'd purchase a new car and back then, I had to go to California to get my car because the level of professional courtesy back then was lacking. This is the way car buying should happen. I'm excited to now be a part of the Audi family and am loving my new car.

I switched from Henderson Audi to Audi Las Vegas and can say I've been very pleased with the difference in customer service. They provide helpful reminders of appointments, timely service and are very accommodating with busy schedules. They'll help you drop off your vehicle and commute back home or to work. Additionally, I've always been given clear and concise reports on my cars health with every appointment. I've been enjoying my experience thus far.

satisfied with service, my car was ready much earlier than I was told.

Just came in for my cars first service appointment and everyone I worked with in the service department was great! I decided to wait while the work was done and I was pleasantly surprised to be in and out in less then two hours, and my car came out looking as good as the day I bought it!

The staff worked hard to find my Q7. My first take away was not knowing who my salesman was. Every time I contacted Auto Nation I had a different name to deal with. Once that was resolved things went smoothly.

Great selection

Great sales experience with Alex and his manager Mark, once finance got involved the deal went south. Lack of follow up, do not meet their commitment and do not explain all of the steps to make a successful purchase. Once I said no to add-ons they had no interest in finalizing my deal quickly. It has been 20 days since I said go, 14 days since I met with a notary and provided a check. Have the car, but cannot register it since I do not have the sales contract or title in hand. Purchase locally or take delivery in person so you do not go through the heartache. Update 7-5-18. Title received, the second key was also received. Since this is a CPO vehicle a second key must be provided an was shipped to me via FedEx. Made contact with the local Audi dealer to have the key paired with the car. Audi Las Vegas reimbursed me for the charges from the local dealer. We are more than happy with the car and Audi Las Vegas kept their word and made everything right.

Service department takes the time to solve the problem.

Sunday afternoon July 1 was driving my 2015 Audi A4 on I 215 when it started to decelerate. Without changing the position of the accelerator the car suddenly picked up speed again and then slowed down again. Decided to exit the freeway and drive north on Las Vegas Blvd. If there was going to be a problem, I didn’t want to be stuck on the freeway. I drove approximately 3 miles to Tropicana where the car died at the stop light. I was able to start the car after several tries enough to get through the intersection and onto the side of Tropicana Avenue. The check engine light had come on while driving on the freeway and remained on the entire time. Also the EPC light came on. We had recently received a recall notice about the EPC issue. Pushed the car into the New York New York valet and waited for AAA to tow me to the dealership. Drop the car in the early drop off and received a call first thing Monday morning letting me know that the car would be inspected. The service advisor called me approximately three hours later to let me know the car was ready to be picked up and that the only problem was it was out of gas. Seemed odd because the fuel reminder said that there were still several miles left to drive. Picked up the car drove to Costco Monday evening and on the way home the car repeated the deceleration acceleration and deceleration on the freeway. Tuesday morning July 3 dropped the car off at the dealer again and questioned the same service advisor (Mike) as to what had been checked the previous day. Also asked the service advisor to check the fuel pressure the coolant pump and the transmission fluid in case the car had overheated since there was no dipstick to check the color of the fluid in case it has been burned if the car had overheated. Was told that the fault code for the check engine light showed that the car was low on fuel only. Having several years experience in the automobile service industry, I’ve never heard of a check engine light coming on when a car runs out of fuel. Received a call at approximately 1 o’clock Tuesday the third stating that the car was ready to be picked up and that the high-pressure fuel pump was faulty and was causing the problems. When I return to the dealer I asked the service advisor to tell me what had been done the previous day and if anything had been checked after adding fuel to the vehicle. After reviewing the records on his computer he told me that nothing had been done and the car appear to be functioning properly. I told the advisor that it seemed highly irresponsible to me that the mechanic wouldn’t check the car out further after adding fuel to make sure there was no problem with the fuel system. I also let them know that it was very inconvenient that we had to return less than 24 hours later to the dealership with the car with the same issue after we had been assured that everything was fine. Definitely will not be returning to Audi of West Sahara and will be going back to Henderson Audi. Upon further review of my service ticket from the first visit, the mechanic specifically states that there was no EPC or check engine light at the time of his inspection however when he connected the car to the computer found multiple fuel pump faults. He remove the fuel pump to check the level (I’m assuming he means the fuel tank) and found that it was near empty. He checked the level sensor and added fuel to verify the sensor’s movement, test drove the vehicle and had no issues. That was when the service of visor called me to pick the vehicle up. Considering that there were multiple fuel pump faults, this just reinforces my concern that there were no other test performed prior to returning the vehicle to me.

Excellent service. Was in the market for a car and went to several dealerships in town. Audi provided me with best service and the best price for a car. I wanted to buy a mid-priced luxury car. Most dealerships wanted to only lease the car to me and would walk away when I said that I wanted to buy it. Audi did everything possible to make sure that I was happy with my car.

I purchased a new Audi A6 from Las Vegas Audi. I was very impressed with the level of customer service and attention. I was buying the car from out of state. The sales representative I was working with picked me up from the airport and the entire process took less than 2 hours. The purchase agreement was similar to what was discussed without any additional "extra" charges. I would recommend without any reservation utilizing this dealership for an outstanding Audi purchase experience.

Aljay is awesome! Very helpful salesperson. Thank you again man!

Everything for this visit went well, except I mentioned that the front right tire keeps showing that the pressure is low even though when we check it it's within range. There was no light on when I left the dealer, but that night the light came on again and continues to come on. Otherwise everything went great. They were ready for me when I arrived. They called and let me know the car was ready.

It was a great. Everything was well explained by my service Advisor Carl and the service was finished sooner than I expected.

I purchased a used car from Audi of Las Vegas it was a nightmare. On my test drive the tire pressure monitor light came on. I liked the car , agreed to buy it on the condition the problem was fixed before I picked it up. They agreed I paid over 12 thousand cash. Picked the car up the light comes on ten miles down the road. I made them aware of the problem they said bring it in for a fix. That week I made four separate trips to their shop . Each trip 140 miles round trip and was trapped at their shop for 27 hours with driving time included 39 hours of my time. Each time I was told the problem was fixed and it reoccured exactly the same.What makes this even worse is that I am 66 years old with severe copd and prostate cancer,I can't be stuck like that. Finally I call the general manager without that call I don't believe anything would ever have gotten done. Now I have a loaner car and Audi has Auto Nation Toyota working on the car.They have the car about 3 weeks to fix the tire pressure monitor system on a 10 year old car, it doesn't seem as if it was a real priority.Finally I get the car back I inquire as to what the problem was , Audi tells me they can't answer that as Toyota worked on it and they can't provide me with the paperwork. I have no idea what is down the road for me, electrical problems can be a real nightmare.All Audi of Las Vegas wants is the money after that no respect or customer satisfaction, their behavior and attitude was very devious in every aspect of this transaction. You have been warned. RUN FORREST RUN

Went to Have my wife’s Q3’s battery replaced. While there they discovered that the sensor for the brake lights had become disconnected. Was very surprised because we’ve never been in an accident and the vehicle is only 1.5 yrs old. Was equally surprised that initially I was going to be charged for them to connect the sensor. : (. After some discussion they connected the sensor with no charge. : ). Little disappointed that we had to discuss this. Overall the visit went well. The maintenance was done in a timely manner and they are always very thoughtful when it comes to your comfort and your time. Aryan was very nice and took care of everything to our satisfaction. Thank you

This dealership has been wonderful to me outside of just doing repairs/service. I bought my car at Audi Henderson; however, will be coming to Audi Las Vegas for my next one. Thank you so much to the service team.

At the time of purchase my husband and I were promised 2 years of satellite radio by Borja Grujicic in sales. Three months later by Sirius stopped. I went back to ask him about it. He said I was only going to receive 3 months per the dealer agreement. I asked to speak with the supervisor, Tommy. He tried to tell me it was a miscommunication between Borja and me. Our experience with other dealers (Mercedes Benz. Porsche and BMW) was never like this. Straight liers to get the deal done!.

As always, the service/work that is done on my A4 and Q5 is excellent and the service provided by Carl Kerns, my service manager, is excellent. His attention to detail is perfect. Thanks,

Just purchased a Q3 from Kris Cottner easiest and quickest car purchase ever. Customer service is exceptional! No haggle price and received KBB for my trade in highly recommend.

Great buying experience. Stephen was my salesperson, very knowledgeable and worked to get me the deal I wanted. Managers were friendly and very upfront about everything. Trevor, finance guy great at explaining everything. I definitely recommend this dealership and Stephen in particular.

I was truly impressed with the service I received from Audi Las Vegas. I wish to say a special thank you to Aljay and the dealership team.They knew their product, created a 'fair' deal and the follow-up extraordinary. I would recommend Audi Las Vegas to anyone. Thank you Audi Las Vegas.

Bought an A3 2 years ago. Told them I wanted their best deal up front and wow, they came up with a discount from MSRP that was more than I expected. No pressure with the typical "That's only good for today" BS. Bought the car the next day. Service since then has been white glove top notch with loaner cars just for routine visits. I feel like I'm treated as though I just bought an S8!

Customer service is great. Billy and the service technician were a great help in repairing my Audi.

I would like to share My Wonderful Experience with Audi Las Vegas with Everyone. My Sales Person Mr. Carl. Gaglione and the GM, Mr Darin Hegney treated Me and My experience like I expected, Wonderfully! They treated Her when She came in with the same Respect!!

From the start to finish buying a car from Audi Las Vegas was a quality experience. I felt at ease and never pressured. My salesman Rod listened and was on point with recommendations. Finance was easier than I expected. I was thrilled with the overall experience. I am a proud Audi owner!!

Purchased a vehicle online from Alex, he and his manager Mark did everything they could to make my deal happen. Once I made the commitment to purchase the experience has been bad at best. Finance took 3 days to contact me to finish the deal after I reached out multiple times. They were only interested in selling add-ons, which I did not want. I have received the vehicle but still no contract or title to allow me to register. It is now 19 days since I gave the go-ahead and 14 days since they received my check. Some how it was my responsibility to prove that the check cleared the bank. Now I am waiting for overnight delivery of more paperwork, after meeting with a notary 14 days ago. There has not been a person that can explain the process and detail the steps that are needed to finalize this nearly month long process. Bottom line do not purchase a vehicle here unless you are picking it up in person!!

They always do an amazing job in emergency situations. I got a flat on a crazy busy Friday morning so they gave me a loaner vehicle and I picked up my car the next day.

tremendously friendly, knowledgeable, and attentive. I would recommend (and already have). I will make one suggestion. You know that the garage door opener system that is in the car has issues connecting with older openers. You need to figure out a way to help the consumer fix that, even if you need to send a technician to the home in Las Vegas. We still havent' figured it out and believe me we have tried. Takes away from the buying experience. I hope you appreciate the comments.

Nice time test driving cars, our sales guy was really informative about the q5 and q7.

I can't say that it was a pleasure overall. The staff is unreliable, deceiving and not forward. they lack of business and sales knowledge and do not help with you or work with you. It was an entire waste of time.

Becareful and do your research before taking your car to get serviced here. I would recommend Audi Henderson over this location.

The best Service adviser is Carl Kerns. Every time I have had to visit the dealership (twice so far) he is always extremely helpful. Like most advisers they know your car is broken and they just want to get you in and out; not Carl. Carl takes the time to listen to what issues your vehicle has and answers questions to the best of his ability. AUDI's are expensive and even more expensive to maintain and he understands that. Some people (like myself) freak out when something breaks on their vehicle because usually a large bill is attached to it if it is not covered under warranty. Carl caters to his customers by walking you through pros and cons, potential causes and repair estimates. There are only 2 AUDI dealerships in the Vegas area; 1 on Sahara and the other in Henderson. Both locations are always so busy and most times backed up with no loaner cars available. Me being new to Las Vegas and not knowing anyone here; a loaner was a must to get to and from work. Carl was extremely transparent about the loaner situation but kept me informed while I was on the wait list for a loaner vehicle. A couple hours after of me speaking to him he calls to let me know a loaner has arrived and is waiting for me to pick it up. While my vehicle was in the shop he ensured he called me to give a follow up on the vehicle and what needed to be fixed. He also gave suggestions on future replacements I should consider on my vehicle when the time comes and scheduled me an appointment a month out to ensure I would have a loaner when dropping off my vehicle. Carl is very proactive and explains every little detail to those who do not speak the automotive language. I highly recommend Carl as anyone's service adviser while visiting this location. 110% satisfied.

They did an amazing job! Super fast and friendly, excellent service!

Amazing experience as always. Stephanie, Katie and Arturo are the absolute best.

Absolutely horrible customer service if you ever sell your car! I sold my car a month ago and currently am STILL trying to start the process to get my refund for my warranty! I call and call and call and can NEVER get a hold of the finance manager. Called for a week and the last day I called 3 times in one day because I NEVER received a call back! It's ridiculous and so sad because when I was an Audi driver service was great, but sell your car and you can forget about them treating you well! When finally getting in touch with the finance manager he tells me I need to go down there to sign paper work, I make time in my VERY busy schedule as a full time worker, mother of a baby, and part time student to go down there to sign paper work. When I got down there I didn't even sign anything because he told me he needed paperwork which he didn't bother to tell me over the phone! Tells me this is something I can email to him! WHY MAKE ME DRIVE DOWN THERE THEN! Three days later I email him the information he requested and I still have yet to hear anything or get a response with the documents that I need to sign! BEYOND LIVID!

This my first experience with buying Audi Vehicle ever. I went to number of dealership and test drove vehicles. What stood out at Audi Las Vegas, West Sahara, was the Service! It was very easy to talk to them, no pressure, just to the point conversations and very honest staff. If they do not know something about product or feature or service they admit it and do there best to find out and help you. Buying process was simple and hassle free. And as for car, we just love it.

Kristopher Cottner is a very professional customer service he very friendly and very knowledgeable offering details of Audi Q3

After arriving for appointment I was informed that the needed part was not available. A wast of time.

Best customer service of any auto dealership I've ever experienced. From the salesman to the general manager, they all were helpful and professional. . They were straight with me and didn't play any of the usual sales games. I flew in from another state to pickup the car. I highly recommend Audi Las Vegas to everyone. It will be worth the effort. You won't be disappointed. Thank you for the great service.

I recently purchased a 2018 Audi Q5. I worked with Tom Chiron for the past 11 months. He was patient, knowledgeable, accessible and continually kept in contact until we found my ideal car and my current lease was set to expire. I appreciate all of the assistance he has provided me even after we signed the paperwork. He has helped with all of the technology and constantly answers my questions within a few minutes. Working with the finance department was one of the smoothest transactions I have had buying a car. I filled out the online application and when I purchased my car, I just had to sign paperwork. What a great buying experience.

The Service Consultant, Kathryn Yust did an excellent job helping me.

I purchased a new Audi A6 3.0 Tdi Quattro in 2014 from Auto Nation Las Vegas Audi and have enjoyed it immensely. The last group of cars to be settled in the VW Diesel Gate covered my vehicle. This was completed with one minor hiccup that required my car to stay overnight. I was loaned a 2018 A4 to use while the recall was completed. My service advisor kept me up to date and the car seems to be working fine. In addition, I would like to say that the three annual maintenance visits I have had, all went smoothly and required no follow-up.

So this will be the second review I have done on the service I have received at this shop oddly enough Michael was much better then the last individual helpful caring and willing to listen . unfourtently the results where the same incomplet work and no help . I brought my q7 in feb 2017 at that time the radio had issues staying on and the Apple , XM radio connect was not operating properly the service team at Audi failed to look at it properly resulting in the car not being fixed at that time 13 months later the same issues arise and now the repair cost is let’s just say not in my favor .. I’m greatful to micheal for all he did and tried to do but the company has now failed me twice .. I m highly doubt I’ll return Although micheal makes me wont to re-consider I can’t bear the idea .

I just bought my new A3! The process was the best I’ve ever experienced. And I’ve made plenty of purchases before. No hard sales pitches and such wonderful folks who helped me. Travis was my salesman and he stuck by me until I could pick out my car. Can’t believe I’m an Audi A3 Premium owner!!

Carl was excellent taking car of all my cars needs

I am very pleased with my experience. Carl Kerns was truly outstanding in taking care of our needs. Our Q5 came back to us shining clean and running smooth.

Nice clean place with helpful sales staff. The cars are in two different locations which makes it slightly inconvenient to see what they have in inventory.

Baught a car there, the best care, and free wash as well...had Audi cars for years, the top !

Great customer service . Like no other .

Excellent service. Prompt in contacting us to service our vehicle and answer queries. Gave frequent updates on the work done. Work was completed a day before date of completion. Overall, we are very satisfied customers.

I'm happy to say that the team went above and beyond to make my experience a good one after unfortunately having some factory mechanical problems with the car, which they don't have fault for. Richard Duclos from finance was awesome and made sure I was taken well care of. Thanks to Marc C, Stephanie R, Susan B. After all I can say I do give this dealership 5 stars for Fantastic Customer Service! Now I get to enjoy my awesome 2018 A5 Sportsback.

Amazing dealership, but I bought an Audi there and it lasted just over two months before motor blowing. I paid just under 20k and the repair is 13k and it went over warranty by 219 miles. General manager basically told me sometimes cars can break down at any miles and there's nothing he can do. I will buy another Audi, but not from here.

Helpful and very informative, not pushy. Great visit. Great cars.

I had a great experience with Audi Las Vegas. Alex (my salesperson) provided responsive, high-quality customer service, and they gave me a very fair deal on my vehicle. Coming from someone who really doesn't enjoy the process of car shopping, I can say that these guys made it as painless as possible.

Wonderful service, attention to detail, follow up, and, as I previously owned an Audi A6, love the car and its drive.

The Sales Team at Audi of Las Vegas (Autonation) was superb! They got me the car I wanted at a fair price. We are very pleased with the level of attention and effort we received from them. We highly recommend Audi LV to anyone seeking to buy an Audi. Elsa Calderon Reno, Nevada

There are very disrespectful

Always treated with excellent service

Thank you for taking care of my first service on my 2018 Q5, and working out a last-minute loaner car for me! Made the experience efficient, easy, and painless :)

Took my Q-3 in few day's ago and as always there service were wonderful. Always feel welcome and never have to ask for anything. They take care everything. I love My Audi! I love Audi Las Vega Thank you all for good job.

Alex the sale representative was awesome he answered all question and some

Brought my Q5 in for 55K service and pleased with all aspects-from appointment set up to check-in greeting and review, to loaner car, to work done & explanation, and timely return of vehicle.

Audi is great! They are always so helpful and take great care of their customers.

My A4 broke down just outside Las Vegas on the way from Colorado to a wedding in Palm Springs. Carl and the Service team got me taken care of right away, got me to the car rental, fixed the car on Saturday while we at the wedding, I picked the car back up on Sunday, drove home and got my daughter to school on Monday morning. I couldn't have pulled all that off without their superior service.

The purchase of our vehicle was enjoyable until the hard sale from the finance person lasted about an hour. Trying to get us to up sale into extended warranty, prepaid maintenance, etc. That is what I will remember from this purchase and it left a bad taste in my mouth. He was all smiles and friendly when we started, sharing personel stories with us. By the time we turned down his hard sale for the 5th or 6th time, he became a different person. Very cold, standoffish and rather rude. This ruined what had been an otherwise enjoyable purchase experience.

The dealership had the car ready in advance as requested. The customer service representative was top notch. After committing to purchasing, the process took nearly three hours, which was much longer than expected. The manager in the office was not nearly as prepared nor efficient as the salesperson. Overall it was a decent experience as far as car buying goes.

good service i do recommend people to audi dealership they offer best service and fast...thank u

Thank you Richard Travis and Marvin for a great experience and your time

Audi Auto Nation is simply the best. This is my 3rd Audi from this dealership and I will keep returning, From sales to service they are incredible.

Very professional and personable staff.Very accommodating. Did not feel any pressure and actually made the car buying experience pleasurable! I highly recommend Audi Las Vegas.

Service Dept doesn’t answer the phone are not very friendly in my opinion

Very smooth easy transaction. Great staff

Exactly two weeks ago Saturday, I encountered some debris on the highway which punctured and damaged the S-Tronic transmission of my 2008 Audi TT. I drove my car directly to Audi Las Vegas where my service advisor, Ariane Zapanta, arranged for it to be inspected promptly. When the technician determined that it was unsafe to drive, she had their shuttle service take me straight home. Subsequently, Ariane worked seamlessly with my AAA claims adjuster who was able to locate the same transmission and parts locally, the highly skilled Audi technicians, and kept me in the loop every step of the way. From start to finish, my car was ready for me to pick up in exactly 13 days, one day less than I had expected! My TT runs beautifully and was delivered back to me in pristine condition. One of my friends remarked that it looks like it came straight off the showroom floor! Incidentally, I purchased my car new as well as other Audis from this dealership and will go nowhere else for my next one. You can’t do better than Audi Las Vegas if you’re looking for attentive, courteous and professional service!

Coordinated with Audi dealership on what date to replace all tires, price of all tires were good and the dealership offered free labor. Was able to print out a coupon for a 10% discount on alignment and the dealership told me it would be ready before closing time. I left the dealership with a loaner vehicle, (newer than my current vehicle) at 1130 and received a called from Audi around 1600 stating the everything was completed and will be ready for pick up in 30 minutes because they washed my vehicle as courtesy. Overall, the price was fair my vehicle is running better with new tires and alignment and car was cleaned!

This was the Best experience I've encountered in buying a new vehicle. From the moment I asked questions online, to arriving at the dealership and meeting "All" the members of their team. Everyone was very helpful. I would Highly recommend this dealership. To name a few, Kristopher, Alex, Patrick, Marc, Jamie. And the General Manager was also involved in my happiness in what I was purchasing. Thank you, Thank you. Edward Jensen

Quality staff, quality cars, great service.

I bought an Audi S4 two weeks ago. I drove the car back to Jackson Wyoming and felt so comfortable in my heated seat that it didn't feel like I had been in the car 10 hours that day. Also, I drove on a lot of twisty turns that day and the car handled the roads very smoothly. The customer service was awesome. Travis and Jamie were very helpful with all the details of the car and paperwork. I am very happy with my purchase.

Tom in sales and Jamie in finance are the best! Just leased a new Audi and the process was a breeze. Both concise and through. The way it should be.

Audi Las Vegas takes excellent care of my car. They are very thorough and keep me updated on any changes or issues prior to completing the work. (I’ve had very limited contact as my A7 rarely needs work). Fast and efficient.

Great dealership

Great service all around. I've been taking my A4 in for regular service ever since I bought it in 2006. My car runs like a top and feels like a new car.

I made an appointment for the airbag recall. Took the car to the dealership at the appointed time. The sea;ership gave me a ride home. I was called about 4 hours later and told the car was finished. The shuttle picked me up. The car was ready, washed and I was completely satisfied. Very courteous personnel. Love my Audi A5 coupe. Horace Noble

We bought 2 vehicles the same day once the paperwork was done and we left it was like we didn't exist. Had a sound under the hood I brought the car in their ""technicians"" said it was from when they cleaned the motor they assured me. Everything was fine .. took the car to a different place.. it needed motor mounts replaced .. the timing was offf.. and both batteries were. Basically dead .. there was another interior problem they fixed and didn't do a good job whatsoever I had to get it replaced again and had to argue with them because they didn't want to cover it . Mind you at the time I had the car a week or 2 an out around 200-250 miles on it .. it's impossible to do that damage in that time and miles so yea I won't b going there anymore an do not recommend anyone else going there .. and they won't give me a loaner so I have to call off work now to .... thank you Audi of Las Vegas. Made my day wonderful...

Alex and Patrick make a great team. Buying from them is always a pleasure. Also, it's the reason I own 3 Audis!

Great services, very knowledgeable sales persons, easy buying process.

I bought my pre-owned Q5 here. Ask for Alex. They work hard to see you satisfied.

I took my Audi in on Friday, Jan 12, 2018 due to the airbag recall. I left it there virtually the entire day. When I came back to pick it up that evening, I drove off the lot and noticed the "airbag" light was on which it was NEVER on before. I drove it for about one mile thinking it would eventually shut off. It didn't. I pulled over and called Eric who was my service rep and he told me it appears as though the mechanic forgot to reset the scan codes. He asked if I could bring it back on Monday, which was Dr. King's Holiday. I agreed but told them I needed to be compensated in some way for their screw-up. I went back on Monday, Jan 15th and they corrected the matter and filled my gas tank up. Unfortunately, it was already half filled when I took it back. Not a good experience overall!

Extremely thoughtful and kind. Not pushy at all. By far one of the best experiences I have ever had buying a car.

Very disappointed in this experience. I took my car in around 9am to determine the reason for diminishing oil levels. My service tech advised they would have to do diagnostic tests, which would take some time, advising that it may be around 3pm before any results. I was offered a shuttle home and did not hear any feedback by 3pm. As a goodwill gesture, I waited until around 5pm (still no feedback) before I called to check on the status. I was advised that there was still nothing conclusive and asked if I would be willing/able to leave my car overnight so that the technicians could resume the next morning. Though this car was my only means of transportation, I agreed to keep it there overnight hoping that I would hear something the next morning. While the tech did advise that it most likely wouldn't be until noon before they would contact me, I again waited an extra couple of hours before I called (still not one call initiated from the service tech to advise me of the status of the diagnostic tests). At this point I demanded that the car be readied to be picked up and requested a shuttle to return me to the service center. The only positive was that a 2nd service tech (one whom I had dealt with on a previous visit) understood my frustration and lack of service that she waived any labor fees for which I had no results. I would have at the least expected a call to updated me on the status of the diagnostic tests, even if the results were difficult to determine. I had my car at the facility for over 30 hours with no communication, which I find unacceptable.

My 2018 Audi had a horrible smell and you guys couldn't find out why?

Outstanding customer service and maintenance care.

Friendly, professional attention by sales and finance staff. A five star experience. Recommend Las Vegas Audi to any one interested in an Audi. the SQ5 is a great machine, good looking and high performer. This is a lot for me to say as a died-in-the-wool Porsche owner/driver.

Great

Walk in & no one says hello, so walk out because no one in sales even cares that you just walked in. Go to Henderson Audi instead because they care.

Has got to be the WORST service department I have ever worked with. Irresponsible, inefficient and ineffective. They care none. If their sales team had the same work ethos, no one would buy an Audi. Although I like the car and had a good experience purchasing, I totally regret buying it because working with the service department is abysmal. They can never duplicate a problem. They never have convenient appointments. The "service advisors" you have to speak to know NOTHING about cars and quite possibly are some of the least intelligent, slowest and in accommodating folks who hold jobs in the valley. Best of luck if you are dumb like me and bought into the sales experience thinking you'd have a long term good relationship w this dealership. Oh, and Audi's Bluetooth fails frequently. My sales guy, after the fact, tells me that they get a lot of complaints and Audi is aware. There are no fixes.

3rd time buying an Audi from this dealership. They go above and beyond. Never disappointed. And I am a tough customer when it comes to my car.

After doing a lot of research and test driving the SQ5, GLC 43, and RX 350 F-Sport, I made the decision to purchase the SQ5. By far the nicest interior of all three and the smoothest engine. I worked with Marvin and Marc, at Audit of Las Vegas, for the purchase of my new 2018 SQ5. Marvin and Marc were excellent to work with and made the vehicle-buying experience as easy as possible. Thank you for helping me get into my new SQ5.

Great experience, I flew in from California to buy a new 2018 Audi and drove it home the same day. They picked up from the Airport, even sweetened the deal once I got there (something I was not expecting given I had a one way plane ticket) and took plenty of time with me to make sure I understood all the options on the car. Low stress, low pressure deal. Would do it again!

Awesome service!!

I had an amazing experience at Audi Las Vegas, they made me feel welcomed and always had a smile on their face. Vanessa helped me find a vehicle that was the right fit for me and to make sure it fit my budget. Audi Las Vegas really cares about their customers, even after my purchase, Vanessa still checked up on me and anything i needed for my car, she made sure it was taken care of! I Defintely recommend coming here to Audi Las Vegas for new and pre-owned vehicles!!

The sales person was very accommodating I was very happy with my service I have no further comment

Made a call at 7:30 am, appointment for 8:45. Had my car back by noon. Fast courteous service. No pressure conversations with the sales staff during our wait. Learned a few more things about more expensive Audi models I wish to own one day.

Always professional. Great staff.

Great service

I liked the no haggle pricing policy. It makes it easy to look at the dealers price and then look up a fair price on the internet. From that point you just make the decision to buy the car or not.

The car we purchased was in excellent condition & was ready for pick up. Tom our sales rep was ok. Not great & not terrible. He was not detail oriented & forgot a few details & we had to keep reminding him of a few things.

We had planned on purchasing a different vehicle from another dealership but as a visitor to Las Vegas, we stopped in to check out inventory and were totally impressed with the way we were taken care of. Within two hours, we had done all the paperwork and walked out with a brand new beautiful SQ5– highly recommend!

I've purchased from two So Cal and two UT Audi dealers and Audi Las Vegas exceeded my expectations on price, service and expertise.

This was an amazing experience since I enter the dealer, everyone was friendly and polite. They make you to feel like home and am in love with my new audi. Vanessa gave me the best deal and had the patience to explained me everything in detail, her customer service is excellent and she will help you to make the best choice. Thank you Audi and Vanessa for my new car.

What a great experience. There was no pressure and amazing service. Vanessa was a great person to work with. Made us feel comfortable for the entire process.

Vanessa was an amazing sales person. Great service. Would for sure come back to this dealer ship.

Only small glitch was a couple of curb rubs on the right side wheels and they immediately took car to wheel man and they were buffed out to the point you cannot tell they were ever there. Bought the car over the phone after seeing car posted on their website and had several conversations with various people at the dealership. When I arrived at the dealership, 400 miles from my residence, the car was exactly as described and as represented. Very nice sales and service facility and everyone was very courteous and businesslike. Would buy another car there in a heartbeat!

Only small glitch was a couple of curb rubs on the right side wheels and they immediately took car to wheel man and they were buffed out to the point you cannot tell they were ever there. Bought the car over the phone after seeing car posted on their website and had several conversations with various people at the dealership. When I arrived at the dealership, 400 miles from my residence, the car was exactly as described and as represented. Very nice sales and service facility and everyone was very courteous and businesslike. Would buy another car there in a heartbeat!

Everyone I worked with was very professional. I never felt pressured, but rather felt like I was being taken care of as they went out of their way to make sure I felt the used car I was looking at was what I wanted.

I buy a new car every four years. I always bring my cars to whatever dealership I buy from for my maintenance. This service department and especially my service consultant, Erik Honn, are the best I've had in 45 years of buying cars. I get honest advice on what needs to be done and the work is always spot on. I plan to buy again this winter and plan to buy again at Audi Las Vegas because of the excellent service I receive.

We had a great experience buying a car from Venessa.

Very Friendly staff Carl is just awesome to deal with very nice and explains things very well. I would definitely come back again.

Awesome and customer service fantastic! My service advisor Michael is the best!

Good service dept. Sales not so much. Never seen a finance dept that didn't know how to deal with a business account lol

The Audibteam was exceptional - knowledgeable, personable, and professional. The car was in superb condition!

The team members at Audi were very knowledgeable and helpful throughout the process of buying a car. When I was struggling to find a fit with one of the models, the Audi representative identified the features that were most important to me and recommended another model that turned out to be the right fit. Also the team has been very patient explaining the technology and functionality of the vehicle. I feel confidant and very happy with my purchase.

The sales TEAM were A+. The process was quicker than usual, 4hrs total. Coffee/Tea bar was excellent. Thanx Audi Las Vegas

they made it easy to find the car i wanted, even though it had to come from another dealer from another state

I recently purchased my 2017 Audi A3 from the Audi dealership on Sahara and I had a wonderful experience from start to finish! Paul Wilkins was the salesman who worked with me and he was great! I was a little nervous going in there as I had been driving my old car for 14 years and hadn't gone through the car buying process in SOO long, but I never at any point felt pressured to make a decision. Paul was very patient with me and really took the time to explain things to me and let me test drive a couple times before I made up my mind. Now that I've been driving my Audi for a couple weeks I can honestly say, I LOVE IT!! Thank you Paul! And a big thank you to Richard Duclos as well for working with me on the financing and getting me a great rate! You guys are the best! :)

Best car buying experience I have ever experienced. Staff is very knowledgeable and professional.

From Start to finish, Tom Chiron De La Casiniere of Audi Las Vegas on Sahara Avenue was caring & professional and he consistently demonstrated excellent follow-up & knowledge about the products he sells and the process of buying a new car. This made the process easy, seamless and quick. Tom went above and beyond throughout his interactions with us, providing excellent service during & after the sale of our 2018 Audi Q7 was transacted and, my wife & I were impressed by his attention to detail and proactive approach in our dealings with him. Peter & Wen Finamore Las Vegas, Nevada

I went in looking to buy the car and Marvin was very helpful. He allowed me to test drive multiple cars. By the end of the day, we had the perfect car picked out and I was provided with amazing financing options. If you're looking for an Audi, go HERE!

Salesman was great and had excellent communication and follow up. I was an out of town 5 buyer and he kept in touch and got me the info I was asking for in a very timely manner. The other people I talked to at the dealership were all very friendly and approachable, unlike some of my local dealers. The only thing I didn't like, but was expected, was the finance guys constant pushing of buying a warranty. I had to say no at least 5 times. But again, it is to be expected.

I was treated like royalty at Audi Las Vegas. Everyone was kind in the Service Department and I was given a courtesy call with an estimated time of when my vehicle would be ready, and it actually ended up being finished earlier. My vehicle was washed and just as beautiful as the day I picked it up!

Had a pleasant experience at Audi. Carl was very helpful and I got the service I needed for my A4. They provided transportation to my place, as I had to wait a while for my car to be serviced. There were a few little inconveniences like me not being told my car was actually ready (A little concern on if things got done or not) and not being told transportation was available sooner. All I had to do was ask and follow up and they made sure I was taken care of immediately after that.

I had a great customer service rep who took great care in helping me. What I didn't like is that as I was driving off the lot, my check engine light was on. It was on just after my car turned 35,000 miles. When I called for the checkup, I asked three different people if the check engine light was on because of the 35,000 check. NO ONE could answer my question, nor did they get back to me. As I was saying, I turned my car around and brought it back to the dealership where the mechanic found some air temperature qage needed to be replaced. This was noticed during the inspection, but nothing was done because I didn't mention the check engine light when I dropped off the car. I DID mention it when I called and made the appointment. I don't understand why it wasn't fixed or at least brought to my attention when it was noticed. I spent extra time waiting to have the new part installed. I was told that this could not be fixed during the inspection because I didn't mention the check engine light when I dropped off the car. Really?? Aren't you supposed to check everything and make sure my car is in great running order? You need to change your policy. I don't buy Jeeps anymore because of the bad service I received at the local dealership. Please don't make me stop buying Audi's. I love my car, but service is most important to me - as is my time.

Was concerned because Henderson Audi broke a piece on the inside of my A5 and left the inside of my car dirty when they did tint. Thought I would try these guys instead. The dealership is okay. Carl in service seemed nice but wasn't concerned about my crappy experience in Henderson.

Fast and easy, every one was nice ,my sales agent was Travis he was really helpful ,I told him what I need it and he found the car for me

Ariane Zapanta always takes care of me when I get my car serviced. She knows what I need and is always on top of her game. Keep up the good work girl!

I purchased a 2018 Audi Q7 and I had a great experience overall. When I first walked in, most of the staff were with customers and although Ryan was with someone, he immediately made eye contact with a smile and nod that he would be right with me. He was over in a quick minute and made me feel like my time was important and he was able to answer some questions for me. I was in quite a few times over a few weeks and Ryan and all the staff were willing to help even when he wasn't available. I threw some hiccups in at the last minute during the deal and Ryan never made me feel pressured to make a decision at all, rather he showed understanding all while assuring I had good information on my side. Comparing to Audi Hendersons high pressure sales, this was refreshing. I also went down the street to Jeep and boy was that an entirely different experience. I guess entirely different car but I immediately wanted to go back to Audi Las Vegas. Mary, the general sale manager, Darin, the general manager and Marc, the sales manager and Richard, the finance guy all made my experience great. Sales is sales no matter how you look at it but if you're going to do it, do it well and treat people well like they did. Also, I had a good friend, an owner of a big dealership here(but not my preferred brand) review the deal at the end to assure it was ok and there wasn't much he recommended changing. That reassured me. I got the maintenance package and am excited to take care of my new car with their help! I drove my Honda Pilot for 9 years since my son was born and I hope to keep this one for another 9 years into his teens! Some things we love already, are the safety features of the Q7 especially lane assist and blind spot monitoring, the 3rd row, the many air vents throughout the back especially for my son, the night lighting inside and the awesome Bose sound system. Love my Q7 and thank you Audi Las Vegas!

I purchased a used vehicle from Audi Las Vegas and could not be more pleased with both the vehicle and purchasing experience. There was no pressure, the sales rep was prepared with all information, and the vehicle was prepped and ready for a test drive. Alex was courteous, personable, and exceptionally professional. Thank you for the great service. I would recommend this dealership to anybody! Up front and no funny business!

I love these guys! They're no pressure, super friendly and professional, no haggle, and have such beautiful cars! Any small issues I had they're 100% on it. Great experience for sure.

Service was top of the line. I brought my car in to have a recalled part installed. Not only was that taken care of, they took care of some general maintenance and detailed my car at no charge!

Truly amazing customer service throughout the whole buying experience, thank you so much Aljay. You guys rock �

A bit pricy but good service and response. I will go back to CarMax & find out why my purchase of an Extended warranty did not apply.

During the multiple times I came in, Aljay and staff were extremely helpful and friendly. I highly recommend them and love my new vehicle!

The worst service department I have ever been told. I made an appointment for my car on a Monday for Saturday. When I arrived Saturday, they took my car. I then called to check on the time and it turned out they had not ordered the parts, and informed me that they do not order parts for the service vehicles, and it's each individual customers responsibility to order the parts on their own and bring them in. When I came back to pick up my car since they couldn't do any work on it, they told me I really needed to get it fixed ASAP. I laughed, because that is why it was there in the first place....What a joke.

There was some confusion at the time of my appointment on how to accomplish the TDI Rebate appointment I had made the same day. I was lucky to have accomplished both.

Great Service Staff. Friendly, knowledgeable, and professional.

Customer service doesn't compare to Acura. Service department doesn't compare. Luxury car with non luxury service treatment.

Not sure where to start, so here it goes. We turned in a lease on May 17th, and from there we probably walked out of 6 dealerships and ended 10+ phone conversations trying to give our money away as each day we grew more desperate to replace that car. I finally called Audi Las Vegas, and Tom Chiron took my call. First, he stayed late so we could come see this car after work. Once on site, he basically sold us our car within 17 minutes, no hassle, no B.S., and he treated us like a professional. We got the deal we wanted, and I am sure they made some money, as both sides were happy. Once in Finance, Jaime was top shelf. He knew his numbers, made us a few additional offers, and as we passed on those, he simply thanked us for choosing Audi this evening and hustled the rest of the paperwork. Nothing can compare to an Audi experience, people and culture simply matter. You may not buy an Audi, but you should always go see this team, it will be a great experience.

Everything went well. I took along time to get the car washed, but it was Friday and the dealership was busy.

Very proffessional seller Aljay Lumapas..good guy..kind..charming..polite..excellent service..

I had purchased a used vehicle through them and less than a week afterwards, the AC went out. I called the service department, no run around, just bring it in. No excuses just took care of problem and even replaced BOTH, not just one belt. I was pleasantly surprised and so grateful.

Excellent service and attention to detail. As we arrived to service my car Mr. jennings was waiting and made the whole experience easy and pleasant. My car was done at the time it was promise, plus it was washed and detailed. Thank you everyone for great service.

From the moment I entered the dealership I felt well cared for and not pressured. The whole experience from start to finish was a true joy. Travis Shaw is a knowledgable and skill sales person with a very personable demeanor. Then there is the Q5! Love this car!

I was very impress with the efficiency and great customer service received from Erik Honn at Audi Las Vegas. He was very knowledgeable and helpful in saving me money on my car repair.

My right rear tire was mount incorrectly and only found out when I stopped to have the air pressures checked. Called to speak to device manager but no response.

Service was excellent all of my questions were answered and none of the sales games most other dealers play!

Ariane Zapanta in Service was great: very professional, knowledgeable and friendly.

Thank you so much Ariane Zapanta and Erik Larpati for a fantastic job! I am very satisfied with the quality of car repairs and service maintenance done on my Audi car. Well done and see you both next time!

Very Friendly staff! Very competitive and professional.

A huge thanks to Jocelyn, Patrick, and everyone else at Audi Las Vegas for the help with my recent lease. From the initial inquiry to my driving my new car off the lot - and even in the follow-up and courtesy calls since - the experience was great.

Everything was great had no issues. Service department was awesome

Took my S5 in because the driver seat shifts when cornering and slowing/accelerating. Didn't get it fixed been 3 weeks and still waiting for a call about the part coming in.

We were very hesitant with this process, considering the reputation of car dealerships. 3 weeks ago we went in to just "look" and no one came to harass us or sell us on anything. Actually, it was me who made the first approach to ask a question - and lucky Glenn. Glenn was nice and noninvasive and made it a point to not push or ask too many questions. When we came back a few days ago, we specifically asked for him as his "lack of" salesmanship was what really sold us. Love the team at Audi as they are not pushy and are willing to work with you on the kind of budget you are looking for. When we purchased our vehicle, Glenn sat with me in the car for almost an hour going through all the features and making sure I took full advantage of my A3 and was well equipped with everything before I left the lot. Thank you all at Audi LV, you've definitely changed our minds about dealerships, but most importantly Audi. We are now huge fans, not because of the brand, but because of all of you!

All professionals! From Paul, Marc to Patric, all where great to deal with. Even when I came early to look at the new Q7, Ryan showed me around waiting for Paul to arrive. Had plenty of time to soak up the endless technology. Like others have stated, only took 3 hour and we all know when purchasing a vehicle, it take 4+ hours. Great experience.

Awesome service. did take a while to set up the loaner car. The availability of loaner cars are poor.

I always have the best customer service, and Susan Brown are great sales and a friend she sale 2 Audis so far to me and every time lm 100% satisfied with my purchase!!!! She is the Best!!!!!

a very positive experience from beginning to end. The drivers with the shuttle were super friendly and on time. Thank you

It was great. The gentleman that assisted me was pleasant and informative. Further, my car was ready when they advised it would be. It was nice to have a good experience.

Great service! Easy to get an appointment and a loaner car. The work was completed quickly and John Stewart was great about letting me know the status and following up to make sure everything was taken care of!

Best service is vegas! Ask for Ariane when you guys need to get work done on your Audi!

It was an excellent experience purchasing my car at Audi W Sahara they're all friendly and professional, it was an easygoing experience thank you Glen Beninson!

These guys are the best. Patrick the Sales Manager, Darin the general sales manager, Marc the other sales manager and Tom were outstanding and really pulled through both on top notch service and gave me a great deal both on the trade in and the price of the Q7. I highly recommend these guys. Great car buying experience. This is the not the first car I have bought from these guys. That is why I returned.

Amazing experience. Bought new Q3 and love it!! Sales staff were very knowledgeable about vehicle, manager was there for us during entire sales process. Will definitely buy again....have owned a lot of other luxury makes.....this was THE best experience. Thank you, Kim, for making it happen!

Visited Audi Las Vegas recently to have to service recall issues addressed. Upon arrival my service advisor (John) was busy with another customer but I was quickly assisted by another gentleman (Kyle). Some paperwork and a few minutes later I was on my way. I called a few times throughout the afternoon to check on my car and initially could never get through to anyone... this was the only downside. I called three times and the phone-system either wasn't working correctly or no one was picking up the phone. Finally someone answered on the 4th or 5th try and I was told my car was still being serviced, which was fine. I was in the area and would've stopped to pick it up if it were done. A couple hours later John called to inform me that my car was ready and I told him I would pick it up close to their closing time. I arrived around 6:45pm, my Q5 was pulled around already for me, freshly washed with all recall issues and courtesy checks complete. A few signed papers later and I was on my way. John and Kyle were both still working and both still professional and courteous.

excellent service! would recommend to everyone looking for luxury car!

It was a good exchange everything was easy to deal with. I knew what I wanted so it was nice to know they had just what I wanted there.

Amazing team of dedicated staff. Travis S. Is amazing at getting you into the car you want

We traveled from southern California to purchase a pre-owned 2015 Dodge Journey. Alex was friendly and professional and made the purchase pleasant. The staff was great. Would recommend the dealer ship to anyone.

Great customer service !! Thank you for all your help Kim beck ��

Great customer service. No sales pressure, just a great product.

1st time I brought my A4 here for a service recall. I must say all the staffs are very friendly and professional. My service advisor Michael is very accommodating. The ambiance is nice, coffee and snacks are free! Free WIFI as well to conduct your business. Will definitely come back here for future services of my vehicle.

Very professional service. Very nice people in the dealership.

Everyone I have dealt with at the dealership went above and beyond.

Got myself an A4 season of Audi and absolutely love it. Worked with Tom and it was a pleasure from the minute we walked in until we signed off on our paperwork. He was professional and attentive. Answered all my questions promptly and got me a sweet ride. I strongly recommend this location and you should definitely work with Tom Chiron.

Come to John Stewart at Services Advisor. He is the best at the service of Audi dealer in Las Vegaswhen I had my car there of my third services but this time I have to recommend to you people..Thanks John Stewart...

Excellent service. Highly recommended. Very pleasant service advisers.

I recently purchased a 2016 Audi from the Sahara location and took it back because the drivers side door seemed to be sticking. My salesman Carl Gaglione did not give me any of the excuses some auto dealers give you,he immediately corrected the problem. I found Carl to have great people skills and knowledge of the car we bought. Carl explained to us how every mechanism on the vehicle worked . I had purchased an Audi from another well know dealer that provided along with Audi and other makes ,models who had no knowledge of what the many controls were for. Thanks Carl for a friendly professional experience.

Jocelyn and Kim were both very knowledgeable and helpful we our purchase. They each took the time and made the effort to assist us in finding the car we wanted.

EXCELLENT CUSTOMER SERVICE AT THE DEALERSHIP AND AWAY.

Very easy and I got exactly what I wanted. Even after making the purchase, the follow up to ensure I was happy was right on point.

I started my car buying process from overseas. Carl was great he took care of everything and once I arrived all the paperwork and the promise of delivery was on the spot. It was a great buying experience and I highly recommend Carl and Audi of Las Vegas for your next car purchase.

Very happy with my new A6. Thank you Jocelyn Amaya

My experience at Audi Las Vegas was amazing Glenn was professional & very knowledgable. Marc the Sales Mgr. & the whole Audi team were awesome a well .. Not like any car dealership!! Thank you !! ❤️ My Q3

I took my car in for regular service and they took me in at the scheduled time and had a rental car ready for me. They called when the service was done and had washed my car and everything. I would definitely go back.

I was looking for a Honda Accord. Found the exact one that I was searching for at Audi Las Vegas. Now, I had to talk to a sales person. Knowing how persist they can be, however, to my surprise, I dealt with an "Outstanding salesman. His name is Glenn Bension. He went above and beyond to ensure my purchase was a great experience! Very attentive to my needs and wants. His follow up actions days after my purchase, exceeded my expectations. When I'm in the market to buy a car again Audi Las Vegas will be my first choice!

great service rep, Michael Crowder.quick & easy service department. Will return when next service is due. Everyone was very pleasant & courteous. Nice coffee bar with donuts, fruit & granola bars for waiting customers.

I had been shopping for a used Acura for a few weeks and I finally found one at Autonation Audi. I ended up buying it and it was by far the best car buying experience I have ever had. I traded my old car in and signed all of the paperwork within 3 hours. I'm a young woman and I went to the dealership alone. No one judged me or talked down to me like I didn't understand how to purchase my own car. All of the employees there were extremely respectful and kind. None of them were running around all anxious to make a sale and there was ZERO pressure for me to buy that car. Right off the bat they asked for my wishlist and we worked from there. I couldn't believe how respectful and amazing they were to me after visiting other dealerships where they throw papers and numbers at you with this nervous energy hoping to con you into blindly buying a vehicle. I was buying a used Acura for crying out loud and they treated me just as if I was custom building an Audi from the factory. Truly the best service ever!

BestLove love love!!!!treated with respect and no pressure!!!!my salesman Al Jay is the Best!!

I had an overall GREAT experience while recently purchasing my new Audi. Ryan and Travis were nothing short of amazing. How many can say that while purchasing a car! Let's face it, it is not always a fun experience, but I was lucky to have a FUN one! They were both very informative, patient, and kind during the process. They answered every single question I had regarding the vehicle as well knew all the answers. I would refer anyone I knew to them if they were looking to purchase and Audi.

very good and friendly , and detail to the customer.

The transaction was fast and easy and the employees were very professional

Boyd was very helpful as always, your organization should be very glad that he is one of your employees.

Always the best service. I am on my 6th Audi vehicle. Thank you.

Patrick, Carl and Travis made this new car adventure a delight and lucky me....I get to continue this relationship each time I return for service.

Excellent service. They are very professional, knowledgeable, and courteous. I would highly recommend the service team at Audi Las Vegas.

Nice dealership, staff are accommodating and friendly making me feel comfortable and at ease. My sales representative, John Stewart is exceptional. He is pleasant, professional, and very knowledgeable about the car that I bought though it is not an Audi. He went out of his way to meet my needs, answered every questions I had in person and via emails. He answered my emails promptly. He is the best!

I contacted Audi USA about buying the Audi A4, and they put me in touch with Travis. He's very knowledgeable, and professional and kept me updated weekly about the things that I was looking for in my quest to buy this car. I recommend him very highly cause no pressure was put on me to hurry up and buy this car.

Fast and easy . We like the new car and they gave me good deals.

Had a good experience with my warranty service. Was completed in the promised timeframe. They also hand washed the car, so it looked great upon return. I will use this dealer for future service.

Excellent experience. Tom was great to work with and made the buying process simple. Tom was very knowledgeable about the Q7 and I am pleased to say he knew everything there was to know on the technology that comes with the car!

Stephan Radke - Great customer service, friendly and goes the extra mile.

The employees in the service department are fantastic. They actually treat you professionally in person and follow up as needed on the phone with the same professionalism. I drive about 25 miles farther just to deal with this dealership when we need service on the Audi. Thank you Audi of Las Vegas.

Just got my Q7 back from service. I had reported a leak in April that they diagnosed as a transmission seal issue. I had stated to them initially, that I would only notice the leak when the car was parked for a few hours after driving..... and that there were large amounts pooling up underneath. It took me a few months to save up the $2k I needed for the repair, and in the mean time I didn't want to drive it until it got fixed, so I started taking the bus around town. I was so excited to finally get the work done! I took it in last week and was told I would have it back by the end of that week. The service manager called and told me it was going to take a couple more days for parts they needed to arrive. I received the call on Wednesday this week that my car was done. I picked up the car that day, just in time to get some holiday stuff done. This morning.... not only a few days after picking it up, I noticed fluid leaking and pooling up underneath the car..... still. Audi performed a repair that I didn't need, and charged me almost $2000 to do so. They didn't even diagnose/fix my issue properly. The only thing that was corrected, was the battery replacement they needed to do. (Which I should add costs $500..... $250ish for a battery, and another $250ish TO INSTALL THE BATTERY�). Some of the electronics in the cabin have stopped functioning as well.... I'm not sure if it's due to anything Audi may have done when installing the battery, but they worked before, and now they don't. My major pet peeve however, is the fact that I stated I had a leak... and I feel they didn't even look properly. I even told them what color the fluid was. On a side note... the ATF fluid that they said was leaking from the seal is VW/Audi G055**** which is blue. The fluid that has been leaking is redish/pink with a slightly oily texture, and has been dropping from the body panels that cover the underside of the engine area. There are areas that is has collected and pooled up, and would be very easy for a tech to notice. I've put in a call to the service manager, and have had no response!!!!

Great people make a great dealership, and this place is a head above the rest. I live 700 miles away and found my favorite used Audi Q5 here online. From the first phone call to when I drove off (and beyond! more on that later...) everyone at this dealership was courteous, professional, non-pushy and customer-oriented. Carl, my salesperson, was extremely patient with my multiple emails and inquiries since I was out of state. He even came to the airport to pick me up. He was very knowledgeable and honest about the car and the whole process, and that made a huge difference since I couldn't see the car in person. Just overall a quality guy. Darin, the sales manager also was very kind and accommodating, and did an amazing job making this car into what I wanted it to be. Jaime with finance was also patient and informative during the paperwork process. And even after I drove the car off the lot, I was contacted later to make sure my trip back to my home state went well. Talk above customer service! The car itself is everything I was told it would be over the phone. I'm very impressed by everyone at Audi Las Vegas, they clearly care about customer service, they love what they do, they are proud of their job, and it really shows. A big thank you to everyone at Audi Las Vegas for making my car buying process smooth and pain-free.

Great people make a great dealership, and this place is a head above the rest. I live 700 miles away and found my favorite used Audi Q5 here online. From the first phone call to when I drove off (and beyond! more on that later...) everyone at this dealer was courteous, professional, non-pushy and customer-oriented. Carl, my salesperson, was extremely patient with my multiple emails and inquiries since I was out of state. He even came to the airport to pick me up. He was very knowledgeable and honest about the car and the whole process, and that made a huge difference since I couldn't see the car in person. Just overall a quality guy. Darin, the sales manager also was very kind and accommodating, and did an amazing job making this car into what I wanted it to be. Jaime with finance was also patient and informative during the paperwork process. And even after I drove the car off the lot, I was contacted later to make sure my trip back to my home state went well. Talk above customer service! The car itself is everything I was told it would be over the phone. I'm very impressed by everyone at Audi Las Vegas, they clearly care about customer service, they love what they do, they are proud of their job, and it really shows. A big thank you to everyone at Audi Las Vegas for making my car buying process smooth and pain-free.

I bought a 2010 Mini Cooper Sport. Susan Browne was our sales person. She was very professional as well as informative. We are very happy with our Mini and enjoy the ride. Thank you, Susan for your help. Mary and Emily.

Completely satisfied, this is our third Audi and with each purchase our experience just gets better and better.

Buying at Audi of Las Vegas was a great experience. It was quick and there was no pressure or push for upsells. Carl was very helpful and knowledgeable, he definitely made the process a lot easier. We got a great car for a great deal and everyone was nice and accommodating. O would definitely recommend this dealership to anyone in the market for an Audi.

Jarret was super helpful and really easy to work with. I purchased my car with him and was in and out in less than 3 hours. Everyone from Audi was pleasant and friendly, they never made me feel out of place or pressured in anyway. I went in with my heart set on one type of car and unfortunately there was an open recall on the car for an air bag issue so they could not sell me that car but he took me around and found something that I am really happy with. Thanks again for all of your help!

Service was good. Car wash was ok. Understood that day they were really busy. like Audi.

I've bought a new car every four years since 1970. Most of my previous cars were Mercedes Benz. This is my first Audi and not only do I love the car but I love the dealership. I paid cash for my Audi and felt the price I paid was fair to both me and the dealership. More importantly, the Service Department, has done an incredible job of maintaining my vehicle. My Service Advisor (Erik Honn) is probably the best I've ever had. Appointments are easy to make. When a loaner car is necessary, it's ready for me when I drop off my car. And when the service is done, the vehicle is cleaned and looks brand new. The waiting area, for when I wait for my vehicle, is clean, comfortable, has free refreshments, free wi-fi, and is quite relaxing. All in all, having maintenance done by the dealership is a comfortable, efficient process. When the 2018's come out, I'll be there buying a new one.

Travis was very helpful and the buying process was very easy

Accomodating, very nice and friendly staff. My car was done in a timely manner.

Everything was very smooth, straightforward and no hassle.

My wife & I purchased a 2017 Audi Q5 from Audi Las Vegas. Tom Chiron was our salesperson. We were very happy with Tom and working with him was easy. Unlike other car dealers and sales people, the policies as ALV allowed us to relax with Tom eliminating the high pressure sales techniques and making our Q & A sessions wonderful. We were not happy however with the 4+ hour process it took the day we arrived to pay for and pickup the car. Since we all knew the deal, prices and product beforehand, in our opinion, the paperwork should have already been done before we arrived. Thrilled with the car and hope our future Audi Las Vegas experiences continue to please us.

Jarret Gooden was my salesman and he was fantastic. He took a lot of time explaining the finer points of the car to me and offered his assistance anytime in the future. I'm sure I'll be taking him up on that.

Súper , solo hay que tener un Audi para saberlo�Buena atención bien trato eficiente

Excellent customer service. The buying process was simple and stress free. Sales associate Marvin Dodd was friendly, honest, and knowledgable. This dealership is highly recommended.

Always a good experience going to Audi of Las Vegas. Erik is always good to work with. He got me in on time and out when he said he would.

I've never owned an Audi until now! I just took delivery of my custom ordered 2017 Prestige Q7. I highly recommend you ask for Marc Carpenter. He is truly the reason why I decided to purchase my Q7. His signature says it all. Audi Brand Specialist! Yes, I totally agree! He is amazing and knows his Audi. He took his time and showed me everything about the new Q7. I was impressed by the amount of experience and knowledge he has. He truly knows his product and I highly recommend you ask for him when you go to purchase your Audi. He will not steer you wrong and what is most important, he treats you with respect the way ALL Audi customers deserve to be treated. I was provided up to date notice from the date my car was being built to the date it arrived. Yes! While it took longer than expected, it truly was worth the wait. What an awesome SUV. It?s true! It?s an A8 in a SUV. THANK YOU Marc for going the extra mile and helping me to understand all of the technology to my new Q7. Thank you, Darin Hegney, Mary Pro, Richard Duclos and Jamie Bermudez. I recommend to anyone to purchase their Audi from Audi Las Vegas. Remember, ask for Marc. He?s GREAT!

What an amazing car buying experience! The entire staff was so helpful and never pressured or rushed us to buy anything. I'd highly recommend buying a car from them. I definitely plan to buy my next one here too. Thank you Darin, Glenn, Marc, Tom and Jamie for taking the time to walk us through many options while making the whole process enjoyable. I'll definitely be back to buy again.

I had a great experience. I would definitely reccomend this dealer to do business with.

Made me feel very comfortable, and was extremely accomodating

Purchased twice. Love the staff. My service advisor Nate P. Puts up with my treating cars like my children. And the dealership is nice to sit and wait in, clean and comfortable.

Great and quick communication as well as very friendly service.

Travis was great! No pressure and he was knowledgeable, helpful and thoughtful. I love my Q5 and I had a great experience getting it.

I purchased a pre owned vehicle from AudI. Glenn is a great sales person who is very patient. The management team went above and beyond to meet my needs. Bravo !

The buying experience was pleasurable. Worked with Tom in sales mainly. Had a bit of an issue right after the car was bought and Audi immediately resolved the issue with quality service.

excellent and fast service all the time caring people ready to help you with anything at all times !

From the time I started this process until the time I drove off the lot in my new car the service was outstanding. Quick response on line, quotes, reviewing the car, etc. Great service. I actually bought my car, site unseen. I flew to get the car and drove it home 14 hours travel time. Would do it again.

Overall 4 stars only because upon the first full day of driving my car, there was a fault that showed up in my car. I would expect that this would have been taken care of before dealing it. Customer service was great. Aljay made sure both my husband and I were comfortable with all aspects of the car, and when we had to wait a little longer than expected to sign the papers, he eveneeds went and got us lunch since we were hungry and at the dealer all day. Buying process was fine but I had to come back twice to resign some papers...apparently something was wrong, I don't know what. Again, something I expected to be done on the first signing. The car overall is great. Satisfied with the purchase and the level of care of customer service.

Absolutely love the car. Buying it in Las Vegas for sale to California was a bit of a chore.

I live in Los Angeles, but get my Audi serviced at Audi Las Vegas! Always great service, very friendly, and very professional. Strongly recommend!!!

Excellent customer service from the time I walked in to look at vehicles to driving out with my new Q3 three weeks later. Very personable, friendly and knowledgeable staff.

Didn't have an appointment that day, but needed to have something checked on the way to work - Boyd worked my car and in and got it taken care of. Always great service.

The service I received was impeccable/outstanding Travis, Patrick, Richard, and the General Manger treated me with not only great customer service, but with respect. They made my car buying experience easy but enjoyable. I want all my friends to experience car buying from Las Vegas Audi. Thank you Travis you're the best salesman

It was a positive experience. Thanks for all your help. J. Price

My whole experience at Audi was great, everyone that I was in contact with was very kind and was always interested in making sure my wife and I were taken care of. We were big fans of Audi going in, now we're completely sold on the whole organization.

I bought a 2016 Audi TT on July 29, 2016. Marc Carpenter was my salesman. He was very friendly and knowledgeable of the Audi cars. Probably the best car buying experience I've had! He wasn't high pressure or trying to sell me the most expensive car. I traded in a vehicle and got exactly what I hoped for. I'd highly recommend them for your next car purchase! I look forward to buying again from them in the future. Also, Travis was very helpful in explaining the features on the car. Thanks Audi at Autonation, I'll be back again! You've got a customer for life!

Jarrett and the management team were great. They negotiated the deal as promised. It wasn't the typical, uncomfortable process that we're all used too. We love our Audi!

Excellent service. Staff was very helpful. Waiting area was very nice

Our salesperson's name is Marc Carpenter and he made the purchase of my new Audi flawless. I normally do not like car salesman because I feel they are to pushy but Marc is not that type of sales person which made it more enjoyable to shop. If you were in the market for a new Audi see Marc Carpenter at the Audi dealership on Sahara. You can't go wrong with him.

Great buying experience at Audi Las Vegas I needed a car to get back California my dad bought Audi from Audi Las Vegas so he called and used internet to get me great deal on new Audi Q5

Loved how I was treated and not pressured into anything. Carl is the best!

Great service, classy, clean. They worked on a great deal for me. Documents were easily prepared, fast credit verification. Great job.

People all nice there. And I love my new car , l love my new car I love my new car love my new car

Marc carpenter and the team at Audi Las Vegas were excellent to work with. It was a painless quick and enjoyable process

My overall experience was Excellent!!!! My service rep took excellent care of me.

I've purchased multiple cars from the AutoNation Audi Dealer on Sahara. The dealership is clean and the staff is exceptional. On my recent purchase, 2016 A6, my sales person, Amber Mills, was friendly and detailed in our discussion. She knows more about Audi's than anyone I've ever met. After we walked the lot looking for cars with a specific set of options, she suggested that we look at ordering a new A6 specifically with the options I was looking for. We sat down and ordered the exact car I wanted. The financing was easy and to the point, no games. The ordering process was simple and Amber called to give me bi-weekly updates on the production status of my car. The car was detailed and ready for pick-up when I arrived. Amber and Stephanie Radke, Service Director, took all the time necessary to walk me through the list of technology. Can't say enough about this dealer from a sales and a service standpoint. Stephanie Radke and her team in service are professional and detailed. They are the only people who touch my car!! For those of you that don't need the security of a BMW or Mercedes logo on your car, take the time to go see Amber and Stephanie and see for yourself what Audi is all about. You'll be amazed.

Susan was a great help on choosing a vehicle, she made the process really easy and let us take our time. She was a pleasure to work with and I am happy with my purchase from Audi! The facilities are really nice and very clean, everyone is upbeat and willing to help.

Service technicians and staff are really nice and very helpful

I have been having both my vehicles serviced at Audi of Las Vegas the past 3 years. The service team is incredible and they always go the extra to make you happy.

Ariane was my service manager for my most recent visit, I was having minor problems with one of my rear windows. She got me in right away, when they found the problem with my cat the repairs were completed promptly and my car was finished within the time frame she told me it would be. I couldn't be more pleased with the level of service that I received. Everyone at Audi Las Vegas is friendly and attentive, always making sure that I'm satisfied!

Ariane was wonderful, friendly and courteous. She got me in right away, my car was inspected and the problem I ad having was resolved. Upon picking my car up she went over the details with me and made certain that I was well informed about what the problem was and what was done to repair it. I would strongly recommend the service department at Audi Las Vegas to all my family and friends!

Glenn and Jamie were very helpful, and I love my new car.

Everything were easy. Very nice people. Didn't have the color I wanted, had to wait for the car coming from somewhere else. they gave me a car to drive while I was waiting for my to coming. It was really nice of them to do that.

Service rep had everything ready when I arrived. No upset pressure. Loaner was spotless. Everything done as expected. Easy checkout process.

Carl was very helpful and I would recommend your company

My car-buying experience was smooth from start to finish. This was due to the excellent customer service of Marvin Dodd and Richard Duclos. Marvin searched the inventory until he found the car spec I was looking for, which was in a overflow lot. My car was so new it still had wrapping and tape on it! Richard went over all of my purchase paperwork, making sure I understood everything. After a cleaning, Marvin gave me a thorough tour of my shiny new car. I am very happy with my purchase, and very happy I purchased at Audi Las Vegas.

Great service at this dealership. Good follow-up my Sales Rep Susan. Overall experience was good. Thank you

Boyd in the service department was outstanding. Made me at ease. Las Vegas dealer

Service was completed quickly. I was treated very well.

We love the 2014 Mercedes E-350 we bought from Audi of Las Vegas. The dealership and car were very clean and pleasant. Patty was very helpful through the buying process. She is awesome!

Jamie and Marvin were both extremely helpful in helping me find the right car for me.

Billy and crew always friendly and great service. Went in to drop off our A3 for oil change and replace one of the clips for sun visor checked in no more then 5 minutes I was out the door. Few hours later got the call saying car is ready to be picked up got there sign some papers and was on my merry way!! All in all so far everything has been great. Thanks Audi Las Vegas keep up the great work!

During our vacation to Las Vegas Msy 2016, I notice a wearing icon on the info panel. I called Audi of Las Vegas and was provided an immediate service appointment for that afternoon. I drove to the facility and met with a service technician and explained my concerns. He accepted the car for analysis and offered me a "loaner" vehicle for the duration of the time necessary to affect necessary repairs. The vehicle was taken into the shop area prior to me retrieving the personal items. The technician escorted my wife into the shop area where she observed that the repair tech had carelessly strewn his tools and testing equipment over our personal items/luggage remaining in the rear area! I was extremely upset and no amount of apology was acceptable! Repairs took the better part of two days with no follow up offered by Audi of Las Vegas! Co tact was initiated by me. Each contact was essentially the same - we are still attempting to ascertain the cause of the problem; we are in contact with Audi and they are researching the issue in an attemp to find a solution to the problem, be patient during our research, once we find the problem and its solution, we'll share it with the owners of similar vehicles/models. Finally, the problem was identified and corrected and I assume shared with the entire Audi community. At the time of this service, I had owned the Q7 for two weeks with less than 3,000 miles accumulated. Needless to say I had not intiscipated spending my "big" summer vacation with my brand new vehicle in for an extensive service in a city 3,500 miles from home. In summation, my service appeared to have been successful, it was time consuming and certainly lacked empathy to me, the consumer!

Love them! goes out of their way to accommodate you. Audi cars are the best!

One of the best car buying experience my husband and I have had!!! Travis was on point when we arrived and was able to answer any question we threw his way! Thanks again Travis and Audi Las Vegas for making this car buying process painless!! Definitely will be back to buy another Audi in the future

Great experience. Everyone was very helpful! Love my Audi

Excellent, friendly, accommodating, great hours , friendly staff

Brought in A4 for a failed battery. Dealerships was clean, friendly and the service was fast.

Harvey Huffman is the best salesman I ever see in my life. Best Audi dealer in Las Vegas.

Scheduled Service. Very accomodating. Greeting by very kind individuals. Appreciate the car cleaned prior to pick up after the service. I have no reservations about using Audi Las Vegas once again for service.

Can't say enough great things about how simple, fast, professional, and fantastic my process was here. From start to finish this has been the best buying process I have experienced. Travis, Richars, and Mary-thank you. Mary communicated with me online and upon my arrival to test drive set me up with Travis. They were both very professional and responded to my questions quickly via email. Travis was the best. We test drove every vehicle I had interest in and he was able to answer every single question I had. He showed me comparisons between models and features. The best part they provided a great price without playing any games. During the final process of signing documents Richard was very patient, informative, and personable. I think I have just become a loyal Audi customer.

Great service. I would definitely bring my vehicle to get services in the future. Thank you.

The leasing process was one of my best ever. My sales rep Harvey was very honest,professional and knowledgeable. He went out of his way to make sure I knew how to use and operate my new S3.I really like this car.

It's not often that you meet young, intelligent salesman with product knowledge anymore. It was a pleasure working with this go-getter! He was able to make the deal I needed for 2 x Audi's + even drove to get me a latte and my wife a lunch at Starbucks while we waited for the final paperwork. It was a fun purchase! -Nick

Amber Mills was able to assist us with the purchase of our "new" to us car purchase. She answered every question we had, and thoroughly explained everything to us. This was my first time buying a car and I was very anxious about it, but Amber calmed my nerves as well as gave me plenty of time and space to make my decision. The Audi dealership as a whole was extremely accommodating, especially considering we arrived on site without making an appointment. Even the other salespeople were checking in on us while Amber was getting things processed. I now have the car of my dreams and feel extremely confident that I made an informed decision purchasing a vehicle that will last me for a long time - an investment rather. I would 100% recommend booking an appointment with Amber if you're looking to purchase a car, or even just taking a look. She isn't the stereotypical car salesperson that will try to pressure you into buying the most expensive car whether it's a good fit for you or not.

Billy was very helpful and provided great service.

I was stuck with a car I hated. Other dealerships were quoting me trade in values that were ridiculously low. I went to Audi and was greeted by Marc Carpenter. He ended up being the best salesman I've ever dealt with. They were fair, friendly and helpful and I love my new Audi. I'll definitely go back

After speaking with the service department on two occasions concerning issues with the key and the car not starting, I made an appointment and drove 3 hours to this location. My car was there for 6 hours and my oil was changed and the car washed In addition to a recall issue being addressed. However, the reason for my appointment was to address the key issues. I was told to order another key for $350.00 and see if that fixes the problem because to for them do a true diagnostic to see what the problem was it would take 2-3 hours. So I left with the car still not starting outside the service department at Audi. I would not recommend you get your car serviced at this location unless you need a 6 hour oil change.

Tom was very knowledgeable and helpful throughout the very long process.

Kim beck was excellent. She's a great friend. And she did everything for us

Great experience, from the purchase of my A5 from Hermann Brumm 3 years ago to the annual service from Erik Honn. They had a courtesy rental ready when I brought my car in for service & had my car cleaned and ready when I returned. The complimentary car washes for as long as you own the vehicle are a great perk too!

Our experience with Audi of Las Vegas was wonderful. They answered all our questions and got us a great deal on a used Q5.

It was a very very good experience from beginning to end!

Marc was great to deal with and made the new car buying experience simple and painless! I got everything I wanted in my new vehicle and couldn't be happier with the car and the service I received!

Great sales team! Everyone was willing to help me get a car I wanted at an affordable price.

Amber Mills is extremely helpful when it comes to purchasing a new vehicle. She will assist in any way to meet the customers satisfaction. Her way of seeking cars is very expedited and of high quality. When you purchase a vehicle go with Amber Mills.

My husband and I had a stellar experience with Audi of Las Vegas with respect to customer service. We stopped by the dealership 10 minutes before closing and the sales person took the time to answer our questions and did not rush through the process. We set up an appointment for the following day and were treated exceptionally well. A big THANK YOU to LJ Lumapas for your professionalism!

Marc and Jen were great! Very flexible & always kept me posted.

Great buying experience! Started out with online quotes from Mary and that got me in the door. Mary gave me Jennifer as my salesperson and she was super. I couldn't make up my mind as to what I wanted but she was patient with me and eventually sold me the Q5 I wanted. Not your typical high pressure sales team, they worked with me to meet my spending goals and gave me a great deal and a great vehicle! I would definitely recommend them to anyone in the market for an Audi.

I went in to purchase a Mazda I saw on the autonation website. As I was getting in to test drive, the salesman told me it had been sold. There was another one I was interested in, and we had to wait for an hour and a half for them to tell me THAT car had been sold. I finally found one that I like that HADN'T been sold. The salesman, Travis, was incredibly helpful in getting me into a car that I loved but Autonation itself has a very poor lack of communication. The Audi team themselves were very kind and helpful in getting me into my car at a price and payment that I needed. I will definitely go back and recommend everyone to go see Travis Shaw for anything they need. As far as Autonation, get it together.

I had great experience with service and especially to aljay lumapas who help us through the process looking for my car. Very thankful he guide me as i first time buyer of my own car..he even call me to make sure everythings all right.. Im surely recommends you guys to all my friends. Thank you

I had a great experience to this particular dealer I was looking for a used vehicle to trade in my car but Amber gives me an option for new car with low interest rate she helped me out patiently until late night and I ended getting a brand new Audie Sedan.I was really impressed of the buying process and customer service of Amber.Thank you so much Audie Las Vegas-Sahara Location!

Thank you Tom and Amber for a great car buying experience. I purchased a 2013 Audi A6. It was exactly what I was looking for. Very, very clean car. The customer service I received was second to none. Keep up the good work.

I needed a new car. I looked at the S6; and was not only impressed by the car but by the sales agent, who knew everything about the car and answered my questions before i could think of them. wish my wife was that efficient.

The buying experience was very professional, not the old "high pressure" sales tactics that previous new car purchases have been like.

I Love my New 2016 Audi SQ5. The dealership, was great, and so was Kim, my Sales person. Thank You, Audi, Las Vegas!

I would like to thank Aljay for helping us and getting a great deal for my daughters car

It was time to get a new vehicle and Carlos Brasil at Audi Las Vegas found me the right vehicle. Appreciated his professionalism and would highly recommend both Carlos and the team at Audi Las Vegas.

It was time to turn in my leased Audi and Carlos Brasil at Audi Las Vegas did a great job getting me a new leased vehicle.

Marvin made the whole experience very easy and quick! Love my Audi A4!

Susan Browne @ Audi Las Vegas was the best representative.

Wow!......What a wonderful experience working with the entire team at Audi-Las Vegas. Me and my boyfriend have both had very negative car buying experiences in the past and were pretty anxious about the process. I must say that the entire staff at Audi Las Vegas, especially our sales specialist, Travis Shaw proved that buying a car doesn't have to be a negative experience. These guys were very professional, no pressure, courteous, friendly and transparent with the entire transaction. We are customers for life! Thank you Travis for a wonderful experience and for going above and beyond to accommodate the purchase of my Mercedes. Your pals, Tanya & Jeff. BTW....Jeff said that he will be in very soon to buy the Audi that he had his eye on the other day.

Wow!......What a wonderful experience working with the entire team at Audi-Las Vegas. Me and my boyfriend have both had very negative car buying experiences in the past and were pretty anxious about the process. I must say that the entire staff at Audi Las Vegas, especially our sales specialist, Travis Shaw proved that buying a car doesn't have to be a negative experience. These guys were very professional, no pressure, courteous, friendly and transparent with the entire transaction. We are customers for life! Thank you Travis for a wonderful experience and for going above and beyond to accommodate the purchase of my Mercedes. Your pals, Tanya & Jeff. BTW....Jeff said that he will be in very soon to buy the Audi that he had his eye on the other day.

The best customer service ever , they do the best and i like how they deal with the customer. And special the sales her name Amber she is so helpful and have a lot of knowledge .

Just bought new A6 and so happy to drive and enjoy the car!!! I have been visiting Audi Autanation in Las Vegas since 2012 and customer service is excellent there! Special thanks to Anacleto Lumapas, Jimmy Cahill and Richard Duclos for your great job! Your are always ready to help and answer all questions!

The sales and finance team were all very helpful throughout the entire process. They were professional and did not pressure me during the process. I would give 5 stars in all categories! The graph above would not allow me to put in 5 stars.

First off, I have returned to Audi for my second purchase. To be honest, I love Audi for what they provide, experience, loyalty, trust and integrity. My sales person, Harvey, was extremely helpful. He took extra time to teach me all of what my new car offers. My fiance manager (Robert) explained each item I was required to sign in detail for the added level of comfort. I can't say enough about Audi and their team of professionals, from the GM down, they all made me feel extremely happy and proud to once again drive off the lot with my new car. Thank you Audi of Las Vegas.

being there before~ Harvey was great, the dealer is nice

My Audi buying experience was very seamless and enjoyable. My sales person, I feel had a lot to do with my wonderful experience! She was and is still very hands on and in contact with me - just checking in to assist and make sure I am pleased with my purchase! That I am!!!

After being a loyal customer of another car company who did not treat me well when looking to replace my leased vehicle, I decided to go with Audi Las Vegas. Jason Schantl was one of the best salesman I have experienced during buying a car. Jason listened, did not pressure me to make a decision right away and addressed all of my concerns and questions in the utmost professional manner. The rest of the team at Audi Las Vegas was just as pleasant to work with. I look forward to a longstanding relationship with Audi Las Vegas. Thanks for making the car buying experience fun again.

We purchased a 2016 Audi Q3 on 12-23-2015. Sales brand advisor Amber Mills was able to locate the exact car from an out of state dealer and organized transport to Las Vegas. The process was quick and actually fun, a first in our many car buying experiences. When the car arrived, Amber made sure finance had our paperwork ready and we were in and out of the dealership in less than 45 minutes. We can't say enough about Amber's dedication and commitment to provide exceptional customer service. We definitely know where to go when we are ready for our fourth Audi. Thanks Amber, you rock!

Good people to talk too. Good experience in the facility'

Purchased an Audi TT at the West Sahara location. I was met right away by Susan Browne. She did everything possible to make my experience as pleasant as possible. She even took the time to go over many of the gadgets the car had to offer..The only negative was the finance guy at the end who came across as phony and pushy, but overall a great experience and I will definitely recommend this dealership.

Had a wonderful experience. Loved working with Amber.

very easy and comfortable would definitely recommend Amber Mills

We recently bought a vehicle from Amber Mills and enjoyed a pressure free sales experience. I would return to her in the future

This dealership was a pleasant surprise from the time we walked in to the time we bought our car. I bought a used car but was treated as if I bought a new Audi. Carlos was our sales agent. He was professional, treated us with respect and honesty. There was no pressure. He followed up on everything he promised and went beyond what we were expecting. I highly recommend Carlos and Audi of Las Vegas.

I've been looking for a new sport sedan with good values for quite a while. I found a few in Las Vegas but was afraid to waste my time with aggressive car sale persons with little knowledge about their service and products. Susan Browne at Audi of Las Vegas was different. She knew her cars well. She was courteous, very helpful, and knowledgeable. I ended buying a modest A4 . But it was was a CPO with almost fully loaded options. I love it so far. Susan and the Audi teams including service had been wonderful. I strongly recommend them!

Excellent , friendly service from the car dealership personnel. Made all transactions easy and quick. Filling out paperwork was a breeze.

Richard, the finance manager I worked with, was excellent. He made the effort to find me the lowest rate. I also appreciate Harv, the salesman. I feel as if I can count on him when necessary in the future. All the staff were genuinely helpful and service oriented.

I went to Las Vegas for the weekend and my car broke down on the way. I had to use Audi roadside assistance and they took my car to this dealership for repair. We had communicated with Boyd Brown that our car was being taken in for repair. When we arrived he had a loaner car ready for us and was ready for us. The next day he called is in the morning to let us know about the problem with our car and that it would be repaired, washed and ready by 1:00 that day. I was pleased with the service we received.

When i arrived at audi autoshop chad came to me to take care for buying a car. He was so friendly. He was trying to explain everything about a car that i want to buy. Thats why i bought a car that day that i came at first. Because of him, i got brand new car which is 2016 q5 suv. I really recommand chad to people who trying to buy a car from audi. He was so amazing!!! Thanks for gift as well not even car:) You made my day chad. After ending of lease, i will definetly find him out to get other audi car!!

Excellent service and I would recommend Susan Browne t friends. She was exceptionally great.

I recently purchased a 2015 Q5 from Audi Las Vegas. Our salesperson, Susan, was very professional and attentive from start to finish. This was my first purchase of an Audi and I was very pleased with the professionalism of all staff we dealt with as well as the vehicle purchased..

I went into Audi Las Vegas knowing exactly what I wanted and the team there worked with me to accomplish this. They were NOT pushy; they were cooperative, flexible and understanding of my budget and my time. The car buying experience can often be a struggle. Audi Las Vegas made it a breeze. I walked through the door at 10am and drove away in my new A3 by 1pm. They took care of everything for me and made me feel part of the family.

Jason was an amazing salesman. He was there for multiple days of teat drives, searches for used cars accross the country, negotiations, text messages, and then went over the entire user manual to make sure all of the settings were personalized. No one could have improved on our experience.

I have bought a new car every four years since 1970. Most of my cars were Mercedes Benz. This dealership is the BEST I've ever experienced! There was no haggling over price for the A-4 sedan I wanted, so this was the easiest buy I've ever made for an automobile. The price agreed to was fair to both me and the dealership. The Service Department is outstanding! My service advisor, Erik Honn, is one of the finest I've ever dealt with. And when he's not there, the other service advisors are right there to help in any way they can. Appointments are easy to make. Advise given is honest. What more could a customer want. I definitely plan to buy my next car at this dealership,too.

THE EXPERIENCE WAS SATISFACTORY. INTERNET SALESPERSON WAS GOOD THE GENERAL MANAGER IS CONCERNED WITH GOOD & BAD EXPERIENCES..

Happy with there service my sells man was polite and made everthing happen quick

From the minute I walked in the door I was greeted promptly. I was trading in my lease and I wanted to know my options. Travis walked me through everything and he was very patient with me and answered all my questions and any questions he couldn't answer he got the right person, Richard, to answer them for me. They were informative, patient and went beyond the call of duty on service. Travis was so amazing. I got into a new lease on a brand new 2016 Q5 that while I was signing my papers he got my new car washed, full of gas (all the usual stuff) but he even programmed my new vehicle to my settings from my old car! So it's like I got into a new car build just for me. It was a nice touch of service that went beyond my expectations.

I will only take my RS4 here after the superb service and quickness of senor jeff davies

The experience was very enjoyable with no pressure. The team was helpful and friendly.

I came to Audi Las Vegas and from the moment I walked in to the facility, I was treated like a VIP. Chad, the salesperson, was very knowledgable about the vehicle I was interested in and answered all of my questions and concerns. James, the sales manager was also very attentive and ensured a smooth process. This was the best car buying experience I have had in 20 years of buying cars.

Took my car in just to get air in my tires as my tire pressure light had come on. Unfortunately someone had backed into my car while there, but Audi took care of all repairs!! AND they gave me a brand new Audi A3 to drive while mine was being fixed!! Great vehicle!! Awesome service!!

We purchased a used car at Audi and Jaime Burmudez and Jason were very friendly and helpful. I would recommend them to my friends.

my car was recently totaled in a accident and this whole car buying/shopping experience has been a stressful nightmare. but going to audi autonation was a breath of fresh air!! very friendly staff!! very educated on products offered and also on individual vehicle information!! the entire process from start to finish was quick and easy!

Purchased 2016 A6 2.0T Quattro. Love the car & buying process was a breeze Amber took the time to listen and search for the vehicle that I wanted. The best service I've experienced with no pressure to purchase.

Carlos is Amazing, he spent hours helping me find & finalize buying the exact car used car, I wanted:) My mom had to go into the hospital that that afternoon. So he made sure we wrapped up all the paperwork quickly & efficiently! Wished me & my mom well, then said don't worry, u can bring it buy the dealership & we'll take care a few things we had discussed, that wasn't in the paperwork. Like detailing it, filling the tank & helping me learn a few thing about the car. Being raised here in Vegas, I wasn't sure they really would or not? After spending 3days inthe hospital with my mom, I was shocked when Carlos call me to Thank me for buying the car, hoped I really enjoyed driving it & reminded me to bring the car by when I had time. He even asked how my mom was doing:) When I got to Audi on tue afternoon, they got my car right in & did a great job, Carlos made me feel like I just bought some highly expensive luxury vehicle, not one of the cheapest used cars they had at a special sales event. He showed me no matter what you buy he will treat you like VIP, because he really cares about all of his clients:)

Very nice adviser his name Erik honn, always on time and reliable, I will recommend to all my friends

I came in not knowing what I wanted in the first place and in the end, I caused the facility to transfer a car all the way from California to Nevada on their expense to dislike the vehicle on spot. I had a very difficult situation but Troy made it super easy on me. We listed my needs and wants and eventhough the car would cost a little more a month, he made it work financially and now I couldn't be happier. He honestly cared about my happiness and not just making a sale!

Above and beyond from hello to signing the paper work for my A6! The place from GM to Service Person were just nice, answered all questions even the stupid ones, test drove almost every car on the lot until I found the one I wanted. Just a wonderful experience from top to bottom. Going back when its time to get another one!

My husband and I were in the process of comparing vehicles and we ended up buying a used Q7. Our sales associate Carlos was amazing. He was very friendly, knowledgeable and did not pressure us into a purchase. He made the entire experience pleasurable. The other individuals we encountered during the process of buying were just as pleasant to work with. I would recommend this dealership.

They made the process easy and it didn't take long to make a deal. Felt they were very fair!